Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2016
smooth order processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2016
apart from the delivery time, which was not really respected, everything arrived in good condition with no problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2016
Very happy with the way the order was placed and the delivery. I will be recommending this site and the advice I have received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
it's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2016
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/06/2016
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2016
good product samplingbut processing speed needs to be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2016
Impeccable service and follow-up - sometimes a shame for the delivery time
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/06/2016
The delivery time stated in the article was exceeded by 3 weeks. The reason for this was delivery problems at the supplier, although an existing stock was stated. Overall, not a major problem, but customers should be able to rely on the delivery times stated for orders placed at short notice. Otherwise very satisfied with processing and customer contact.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/06/2016
I would suggest providing all the materials (perhaps in an optional kit) so that you do not have to order separately what is needed to make the model. This would be useful as in my case when the product is intended as a gift.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2016
The product search, purchase and shipping was a smooth, efficient and very satisfactory process.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2016
Everything went well, my son was very happy... just to point out that the delivery time is more like ten days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2016
order received on time and compliant with no bad surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2016
disappointed by the quality of the model ordered poor value for money i will not order again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2016
Minor faults on the model, especially the bearings, but smooth delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/06/2016
very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2016
very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2016
impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2016
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2016
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
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Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/05/2016
#NOM?
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Verified Buyer
Rating: 3 out of 5
following a purchase from 30/05/2016
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2016
For the moment, I'm storing the models I'll be making later. In my experience, assembly diagrams are not always very clear, and parts are missing from the various racks. Finally, a French manual would be a great help.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 29/05/2016
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
You don't put something on sale that you don't have and know you won't get.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2016
First experience on this site and nothing to say, I am completely satisfied with the processing of the order and the condition of the products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2016
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2016
Not disappointed by the quality of the Autoart product but by the delivery time: scale model ordered on 90516 received on 200516 for an announced delivery time of 5 to 7 days. And I didn't even receive a notice telling me that the parcel had arrived on the 20th. I found out myself on the 21st.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2016
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/05/2016
Very timely and accurate service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2016
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2016
Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2016
Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2016
no problem with the very professional store. But the post office as always...!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2016
Good supplier sends care and respect of deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2016
Hello I am satisfied with the products delivered and the short delivery times. I would be happy to recommend them to potential buyers. T
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