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Rating: 4 out of 5
ordered on September 26, 2015 received on October 08.2015.- better than that.!!!!!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
The time between an internet order and the dispatch of that order is far too long: 4 to 5 days for products available within 24 hours.
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C
Rating: 4 out of 5
The purchase went well. Only the receipt of the order was several days late. The website contains a lot of products. I suppose that this is why it crashes too often. Otherwise the customer service is excellent. This is the first time I have bought from you. My opinion is favorable and I will be ordering again.
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A
Rating: 3 out of 5
having ordered 2 assembly kits one was intact while one was missing pieces I asked for the missing pieces to be shipped but never received a response if they had answered my question or complaint I would have also given 5 stars because the site is very detailed and fast.
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A
Rating: 3 out of 5
I don't know what happened to my cheque. I sent it the same day as my order and it arrived the day after I received an e-mail saying that you hadn't received it, 10 days after I sent it. Despite everything, I was pleased with the work that was done after this incident, because I don't think the post office takes so long to trans
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A
Rating: 3 out of 5
Site well stocked waiting time a little long. If you have patience recommended.
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A
Rating: 4 out of 5
following a technical problem i had to phone customer service who immediately reassured me delivery in good time i recommend this site which is very professional
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V
Rating: 3 out of 5
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
A
Rating: 3 out of 5
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
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V
Rating: 4 out of 5
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
A
Rating: 4 out of 5
The order arrived on time and the availability of models is very high. Excellent.
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A
Rating: 4 out of 5
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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A
Rating: 4 out of 5
good delivery service ok but more description of box contents would be welcome...
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A
Rating: 3 out of 5
On 070915 I placed an order for 2 sheets of decals with the little green logo ""in stock&available within 24h"". It was put into the distribution circuit (priority mail) on 140915 (green logo !!!!) and the envelope arrived on 210915. Fortunately it was priority mail. Bravo la poste!
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A
Rating: 3 out of 5
Order dispatch takes far too long
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V
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
A
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
V
Rating: 3 out of 5
I found wagons for the model railroad here that are no longer available anywhere else. However, it is not true that the goods are dispatched within two days. It was more like two weeks. So if you are looking for a rare model, this is the right place. However, you have to be patient.
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C
Rating: 3 out of 5
Good overall experience, could improve the shipping time.
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V
Rating: 4 out of 5
Delivery was good. Assembly is already underway.
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A
Rating: 3 out of 5
Large, well-stocked boxdoubts about the state of the stock when an order is placedno verbal communication possible to obtain information about an order that is not delivered within a reasonable time (more than 15 days).As it stands I would not recommend 1001 and a model as a preferred supplier.I may change my mind if I receive news of my order 64512 which was settled on 26.08.1
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A
Rating: 3 out of 5
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
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V
Rating: 3 out of 5
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
A
Rating: 3 out of 5
When you take four days, in fact, you wait for payment and then you complete the order. What's more, the letter carrier never comes up to deliver the parcel. You have to go to the post office. On the other hand, if we take the parcel to Auchan St Priest for my example, we are well received and well served. Everything is easy and clear. But you have to be valid etc. Yet I take the colissimo rate. I had asked for gift wrap. The only thing that's long is the delivery time. I picked up the package more than 1
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A
Rating: 4 out of 5
Very well packed and complete. The delivery time is a little lo
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Rating: 4 out of 5
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
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A
Rating: 4 out of 5
my order was what I had asked for and was in agreement with the delivery which was perfect.
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Rating: 4 out of 5
Very good product complete arrive on time small defect lack of paint in the kit too bad especially for a product worth 40
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Rating: 3 out of 5
Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.
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V
Rating: 3 out of 5
Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.
A
Rating: 3 out of 5
disappointed because I was hoping for a large-format model and I received a miniaturenevertheless of high quality.
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C
Rating: 3 out of 5
Delivery delayed more than fifteen days
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V
Rating: 3 out of 5
I ordered from 1001Modellbau because I really liked their website. The goods I ordered were also immediately available and should have arrived within 2 days. In the end it took over 1 -2 weeks. Value for money is okay. But it is much cheaper if you do without an internet presence. I don't know whether I would buy here again as the waiting time was very long.
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A
Rating: 3 out of 5
Delivery times are far too long. To be reviewed
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A
Rating: 4 out of 5
Fast and well-stocked in terms of choice.
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V
Rating: 3 out of 5
Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.
A
Rating: 3 out of 5
Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.
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A
Rating: 3 out of 5
Delay much too long...more than a week having paid a colissimo whereas elsewhere for an order placed the same day the parcel arrived within 48 hours.
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A
Rating: 3 out of 5
the lead time is a bit longand the prices higher than the competition
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A
Rating: 4 out of 5
Good reactivity for the shipment a little short for the packaging the paint pots were free in the bus
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