Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
From payment to shipping, I find the processing very long.
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Response from 1001hobbies
Thank you for your feedback! We are sorry that the processing took longer than expected. We are constantly working to improve our processes to provide you with a faster delivery. We hope you have a faster experience next time!
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loane L.
Rating: 4 out of 5
following a purchase from 05/11/2024
Great! Some parts are quite fragile and can't be twisted ad infinitum: you have to get the hang of it pretty quickly. Also, the coloured coatings flake off easily if you make a wrong move, which adds a little challenge.
Very fun to make and easy-to-follow instructions!
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you enjoyed the experience, despite the minor challenges encountered with some parts. It's true that some models can require a little care, but that's also part of the charm of the assembly! ️ Don't hesitate to let us know about your next creations, and see you soon for new adventures!
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Patrick G.
Rating: 4 out of 5
following a purchase from 24/10/2024
1001 has nothing to do with it, but I'm unhappy with the product: for 300 euros, it doesn't come with metal barrels or mats, even though they appear in the assembly photos.
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Response from 1001hobbies
Thank you for your feedback and we understand your disappointment. We are sorry that the product did not meet your expectations. Although we are not responsible for any differences between the assembly photos and the final product, we encourage you to contact our customer service department to find a solution. We're always here to help you solve this kind of problem. Thank you for your understanding!
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Anneke B.
Rating: 4 out of 5
following a purchase from 27/10/2024
Neat delivery , nice product at a good price. Delivery took a little longer than expected
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Response from 1001hobbies
Thank you so much for your feedback! Glad to hear you're happy with the product and price. We are doing our best to make delivery faster, and we hope the next experience is even smoother!
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Christian P.
Rating: 4 out of 5
following a purchase from 02/10/2024
Despite some delays for the 1st order I think tuot will be fine afterwards.
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Response from 1001hobbies
Thank you for your feedback! We understand that delays can be frustrating, but we do our best to constantly improve our services. We hope your next orders go smoothly. Please do not hesitate to contact us again if you have any questions or need any assistance. We hope to see you soon!
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Giorgio P.
Rating: 4 out of 5
following a purchase from 29/09/2024
AAA+++ ALL OK!
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Response from 1001hobbies
Thank you for the awesome feedback! We're thrilled everything went smoothly. Looking forward to your next order!
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Pascale P.
Rating: 4 out of 5
following a purchase from 06/10/2024
No problems with delivery
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Response from 1001hobbies
Thank you for your positive feedback! We're glad the delivery went well. If you have any further questions or needs in the future, please do not hesitate to contact us. We hope to hear from you soon!
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rene M.
Rating: 4 out of 5
following a purchase from 03/09/2024
perfect in that I find models that I like .
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you've found some layouts you like. If you have any specific requests or are looking for something in particular, please let us know. We're here to help!
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Alice T.
Rating: 4 out of 5
following a purchase from 15/09/2024
Good.
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Response from 1001hobbies
Thank you for your brief feedback! If you have any questions or need anything else, just let us know. We are here for you!
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François B.
Rating: 4 out of 5
following a purchase from 10/10/2024
Delivery times are not always respected and yet we pay transport costs according to the dates announced.
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Response from 1001hobbies
Thank you for your feedback. We understand your frustration and apologize for any inconvenience related to delivery times. We make every effort to meet deadlines, but there may be unforeseen circumstances that affect delivery. We will pass on this information to improve our service. Your experience is important to us, and we appreciate your patience. If you have any further questions or require assistance, please do not hesitate to contact us.
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Sylvette B.
Rating: 4 out of 5
following a purchase from 24/10/2024
More detailed opinion on the contents of the boxes. The model will be very expensive
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Response from 1001hobbies
Thank you for your feedback! We understand that the price of some models may seem high, especially for models requiring several accessories or additions. Your suggestions for a more detailed description of the contents are valuable and will enable us to improve our customers' experience. If you have any questions about our products, please do not hesitate to contact us!
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Angelique C.
Rating: 4 out of 5
following a purchase from 03/11/2024
I haven't used it yet, but it looks fine to me.
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Response from 1001hobbies
Thank you for your message! Don't hesitate to share your opinion with us once you've tested the product. See you soon and enjoy your discovery!
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John W.
Rating: 4 out of 5
following a purchase from 01/10/2024
Could of used better tracking. Overall not bad. Package was slightly crushed. It wasn't shipper fault. It was USPS issue.
Response from 1001hobbies
Thank you for the feedback! We’re glad the overall experience was positive, though we’ll definitely look into ways to improve tracking for smoother updates. Sorry to hear about the packaging mishap with USPS – we’ll keep striving to make sure your orders arrive safely. Looking forward to serving you again!
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Roberto S.
Rating: 4 out of 5
following a purchase from 30/10/2024
ONE PRODUCT WAS GOOD AND ONE WAS NOT SO GOOD
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Response from 1001hobbies
Thank you for your feedback! We are glad that one product was satisfactory. We apologize if the other did not meet your expectations. If you need assistance or would like to talk about the product, we are here to help!
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Eric M.
Rating: 4 out of 5
following a purchase from 01/10/2024
order conforms, received J24
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Response from 1001hobbies
Thank you for your feedback! We are pleased that your order arrived in good condition. Please do not hesitate to come back to us if you have any further questions or needs. We hope to see you soon!
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Corinne R.
Rating: 3 out of 5
following a purchase from 09/10/2024
Order placed in July 2024 for 2 items, only 1 received in October and the other to be received later... The item received is of good quality but as I have not yet received the second I cannot give a good mark: my account has been debited for several months!
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Response from 1001hobbies
Thank you for sharing your experience with us. We fully understand your frustration with the delay and early debit, and apologize for the inconvenience. Please be assured that we are closely monitoring the shipment of your second item and will get it to you as soon as possible. Please do not hesitate to contact us with any questions you may have, and we will be happy to assist you.
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laurent V.
Rating: 4 out of 5
following a purchase from 29/10/2024
Fine
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Response from 1001hobbies
Thanks for your feedback!
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Arjan K.
Rating: 4 out of 5
following a purchase from 09/10/2024
The website is fine
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Response from 1001hobbies
Thank you for your positive feedback! Glad to hear you're happy with the website. If you need help with anything, feel free to let us know. Have fun shopping!
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Gianluca S.
Rating: 4 out of 5
following a purchase from 22/10/2024
Everything arrived well packed.I had to wait for them to source the material,luckily it was three items.All good
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Response from 1001hobbies
Thank you for your review! We are happy that everything arrived well and well packaged. We apologize for the wait in getting the materials, but we're glad everything turned out well in the end! We look forward to your next purchases!
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Fabienne P.
Rating: 3 out of 5
following a purchase from 20/10/2024
Too many e-mails
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Response from 1001hobbies
Thank you for your feedback! We understand that the frequency of e-mails may be too high. We will take your comment into account to adjust our mailings. Please let us know if you have any other suggestions!
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Vincent L.
Rating: 4 out of 5
following a purchase from 07/07/2024
Two items out of three have arrived. Waited a very long time (3 months) for the order to be restocked but there are none left. T.T But well it's refunded. :-]
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that your order took so long and that some items were out of stock. However, we are pleased that the refund has been processed. If you need any further assistance or would like to order any other items, please do not hesitate to contact us. We hope to see you soon!
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Romain B.
Rating: 3 out of 5
following a purchase from 25/10/2024
Correct opinion, I was delivered at the estimated date, Small drawback, it is the box of the sandblaster which was in the box of the model, which necessarily has a consequent weight and had to this moved, has I hope nothing broken but has detached more parts of model. To have if I will be able to go until the end of this adventure.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you were delivered on the estimated date. We are sorry to hear that the sandblaster box may have caused some inconvenience. We hope all your model parts are intact. If you need any help with this adventure, please don't hesitate to contact us. We're here to help!
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Philippe C.
Rating: 4 out of 5
following a purchase from 19/10/2024
Compliant product To be seen during installation Delivery cost to be optimized
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Response from 1001hobbies
Thank you for your feedback! We're delighted that the product complies. We'll take note of your remark about the delivery cost to optimize it in the future. Don't hesitate to come back to us after the installation to give us your opinion! See you soon!
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Guillermo D.
Rating: 4 out of 5
following a purchase from 18/10/2024
As for the order itself, no problem. However, one of the ordered models, the LATECOERE 298 of the Special Hobby brand, is of very bad quality, the plastic molding is very poor, with many burrs, without numbering, without precise indications of its location, etc.
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Response from 1001hobbies
We would like to thank you for your comments. We are glad to hear that there were no problems with the order in general, but we regret that the quality of Special Hobby's LATECOERE 298 model did not live up to your expectations. We have taken your comments about the molds and lack of instructions into consideration. Thank you for sharing and if you need help or have any other concerns, please don't hesitate to contact us, we are here to help!
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Massimiliano F.
Rating: 4 out of 5
following a purchase from 14/10/2024
Great packaging, pretty fast shipping
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Response from 1001hobbies
Thank you for your review! We are happy that the packaging was great and the shipping was fast. We look forward to your next purchases!
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thierry P.
Rating: 4 out of 5
following a purchase from 07/09/2024
Good, no problems to report, except for a slightly long delivery date.
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Response from 1001hobbies
Thank you for your feedback! We're happy that everything went well, despite the sometimes long delivery times. We'll do our best to make the best of it! See you soon for new orders!
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Markus S.
Rating: 4 out of 5
following a purchase from 07/10/2024
It was my first order. I was satisfied and it arrived within the specified time frame.
If I need something again I will order again.
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Response from 1001hobbies
Thank you for your trust and your positive feedback! We are very pleased to hear that your first order was to your satisfaction and was delivered on time. We look forward to welcoming you again for your next order!
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Fabio G.
Rating: 4 out of 5
following a purchase from 11/10/2024
Everything arrived perfect even though the package was a little broken and crushed the contents were perfect
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Response from 1001hobbies
Thank you for your feedback! We are glad that the contents arrived in perfect condition, although we are sorry that the package was a bit damaged. We will do our best to improve the packaging in the future. We look forward to your next purchases!
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Johann P.
Rating: 3 out of 5
following a purchase from 06/10/2024
Unfortunately, it is not clear when delivery will take place. However, if you ask online, you get quick information. Goods too expensive compared to other suppliers.
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Response from 1001hobbies
Thank you for your honest feedback! We understand that the delivery time can sometimes be unclear, but we are pleased that you received quick information. We are constantly working to improve our offer. Your comment about the prices is very valuable to us! We hope to see you again soon and provide you with an even better experience!
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Christian J.
Rating: 4 out of 5
following a purchase from 19/10/2024
Wide selection, fast delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you appreciate our wide selection and fast delivery! See you soon for more purchases!
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Steffen R.
Rating: 4 out of 5
following a purchase from 07/09/2024
After 30 years as a trained letter carrier...with a lot of experience...I was very very skeptical about this purchase! But everything is fine!
Goods arrived and super as described! Shipment came logically very delayed somewhere from abroad... But a very great packaging as a package with decent shipping. By DHL international parcel! No tracking package with insurance and so on... Everything went well! Best regards from Neindorf / Börde
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Response from 1001hobbies
Best wishes to Neindorf! It's wonderful to hear that everything went well despite your skepticism! We are glad that the goods arrived safely and that you are happy with the packaging and shipping. A big thank you for your trust and we look forward to your next visit! All the best from our team!
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Patrice D.
Rating: 3 out of 5
following a purchase from 22/10/2024
Hello, parcel well received, however the box is damaged and too large, the model boxes are not held correctly, so packaging problem. Fortunately, the model boxes did not suffer. On the other hand, the tiger caterpillar elements are detached from the bunches and fall directly into the box, so once again a packaging problem. A little disappointed all the same for my first order with you.
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Response from 1001hobbies
Hello and thank you for your feedback! We're sorry to hear that the packaging wasn't up to scratch for your first order. We take your comments very seriously and will work to improve the packaging to avoid this kind of problem in the future. It's great that the model boxes are intact, but we understand your disappointment. Please don't hesitate to contact us if you need any assistance. See you soon, and we hope to delight you with your next order!
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Dario F.
Rating: 4 out of 5
following a purchase from 03/10/2024
Serious professional team hobbies 1001 rich in items and brands,good.
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Response from 1001hobbies
Thank you so much for your words! We are glad that you appreciated our seriousness and professionalism, as well as our wide range of items and brands. We hope to see you again soon on Hobbies 1001!
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Mickaël F.
Rating: 4 out of 5
following a purchase from 19/10/2024
Box a little crushed
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Response from 1001hobbies
Thanks for your feedback! Sorry to hear that the box arrived a little crushed. We'll take your comment into account to improve our packaging in the future. See you soon!
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Francesco A.
Rating: 4 out of 5
following a purchase from 13/10/2024
The waiting time for shipping is somewhat long. Otherwise, everything is perfect
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Response from 1001hobbies
Thank you for your feedback! We are happy that everything went perfectly, but we are sorry that the wait time for shipping was long. We will do our best to improve in this aspect. We hope to see you again soon!
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Felix H.
Rating: 4 out of 5
following a purchase from 06/09/2024
Delivery a little longer than expected but ok
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Response from 1001hobbies
Thank you for your understanding! Sometimes lead times can be a bit unexpected, but we do our best to make sure everything arrives quickly. See you soon for your next order!
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Jan K.
Rating: 4 out of 5
following a purchase from 15/10/2024
Lots of choice and neatly delivered.
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you are satisfied with the selection and delivery of your order. We hope to see you again soon for your next purchase!
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Fréderic V.
Rating: 4 out of 5
following a purchase from 09/10/2024
RAS....
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Response from 1001hobbies
Thanks for the quick feedback! That's a good sign! See you soon for other purchases just as simple!
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carlos B.
Rating: 4 out of 5
following a purchase from 01/10/2024
Ok...as expected
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that everything lived up to your expectations, we hope to see you again soon!
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 01/10/2024
a bit of a wait due to a delay in supply, otherwise all's well
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Response from 1001hobbies
Thank you for sharing your experience! We're glad to hear that, despite a slight delay in supply, everything else went smoothly. We are doing our best to improve our lead times. Thank you for your patience and understanding! Don't hesitate to come back for future purchases. We hope to see you soon!
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