Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Thank you very much! I'm glad you find the site top-notch. See you soon for new orders!
H
hervé P.
Rating: 4 out of 5
following a purchase from 14/08/2024
nice fuselage to mount it in a 450, let's hope it flies!
Translated reviews
Response from 1001hobbies
Thanks for your feedback! The fuselage looks promising for 450 assembly, fingers crossed for a successful flight! ️ If you need any help or advice, we're here for you. Happy building!
J
Jean-Louis L.
Rating: 3 out of 5
following a purchase from 29/06/2024
Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.
Translated reviews
Response from 1001hobbies
We apologize for the inconvenience. There seems to have been a stock error. We will check the situation and take the necessary steps to prevent this from happening again. Thank you for your understanding and patience.
K
Kimberly F.
Rating: 4 out of 5
following a purchase from 31/07/2024
Clearly arranged
Translated reviews
Response from 1001hobbies
Thank you for your feedback! It's great to hear that you find our range clear. We look forward to your next order!
N
Norbert L.
Rating: 4 out of 5
following a purchase from 18/08/2024
Serious and fast shipping
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're glad you found our service reliable and the shipping fast. See you soon for more orders!
T
thierry P.
Rating: 4 out of 5
following a purchase from 30/07/2024
a little long for the time but perfect material good packaging
Translated reviews
Response from 1001hobbies
Thank you for your patience! We're delighted that the material was perfect and that the packaging was up to scratch. We'll try to be quicker next time. See you soon for another top-notch order!
S
Sandra S.
Rating: 4 out of 5
following a purchase from 31/07/2024
Top!
Translated reviews
Response from 1001hobbies
Thank you! We are very pleased that everything is great. See you soon for more great experiences!
J
Jens G.
Rating: 4 out of 5
following a purchase from 29/07/2024
I received everything as promised. I was happy to accept that it took a little longer. After all, the product had to be delivered to the delivery person first. Hence the waiting time.
But everything was great *thumbs up
Translated reviews
Response from 1001hobbies
Thank you for your understanding and your positive feedback! We are pleased that you received everything as promised and that the waiting time was not a problem for you. It's great to hear that you are satisfied with the overall service. Thumbs up and see you next time!
L
Laurent L.
Rating: 3 out of 5
following a purchase from 29/07/2024
This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback. We are sorry for the confusion in communication and the problems encountered during the first shipment. However, we are pleased that the final delivery was timely and compliant. We will work to improve our communication to avoid this kind of problem in the future. Thank you for your patience and understanding.
H
Hyprys T.
Rating: 4 out of 5
following a purchase from 12/07/2024
Delivery date was a disaster, but this was due to the manufacturer and not the online store. At first I wondered if it was a fake, but it turned out that they simply come from France and therefore it doesn't meet German expectations. Nevertheless, everything was delivered reliably.
Translated reviews
Response from 1001hobbies
Thank you for your honest feedback! We regret the inconvenience with the delivery date, but understand that this was due to the manufacturer and not our store. We are pleased that the delivery was ultimately reliable. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for your understanding and patience!
T
Thierry H.
Rating: 4 out of 5
following a purchase from 29/07/2024
Shipped on time for a pre-order, good communication, metal collector's box damaged on the side, not the packing carton...shame!!!
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that the shipment was on time and that the communication was up to scratch. We're sorry about the condition of the collector's box. We'll be checking it more closely to avoid this kind of problem in the future. Thank you for your understanding, and see you soon!
C
christian C.
Rating: 4 out of 5
following a purchase from 18/07/2024
No problem and arrived safely, thank you.
Translated reviews
Response from 1001hobbies
Great, glad everything arrived without a hitch! We're still aiming for 5 stars and will do our best to make your next experience top ⭐⭐⭐⭐⭐. Thank you and see you soon!
D
David P.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fine
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied. We will do our utmost to ensure that your next experience is worthy of the 5 stars ⭐⭐⭐⭐⭐. See you soon for even better!
L
Lea E.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times and the opening hours of our premises were disappointing. We take your feedback very seriously and will work to improve these aspects. If you need immediate assistance, please do not hesitate to contact us. Thank you for your understanding.
C
christophe B.
Rating: 4 out of 5
following a purchase from 30/07/2024
product and delivery OK
Translated reviews
Response from 1001hobbies
Great! We're delighted that everything went so well. See you next time for another worry-free order!
E
Emma J.
Rating: 4 out of 5
following a purchase from 24/07/2024
The box unfortunately arrived a little damaged but otherwise everything is great. The figures look good and everything went really well.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We are sorry that the box arrived damaged, but we are pleased that the figures met your expectations and everything else went well. If you have any questions or concerns, please let us know. See you soon for an even better experience!
J
Jean-Marie Q.
Rating: 4 out of 5
following a purchase from 02/07/2024
it's a pity that the waiting time to receive the order is so long!
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're really sorry about the delay, it's true that waiting can be frustrating. We'll do everything we can to speed things up next time . Thank you for your patience and we hope to see you soon!
B
Bernard-Régine R.
Rating: 4 out of 5
following a purchase from 10/07/2024
When it's time to replace a faulty part: it's hard to reach customer service???
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you have had difficulty contacting our customer service department. Should you require assistance in replacing a faulty part, please do not hesitate to contact us at [email protected]. We will do our best to help you quickly. Yours faithfully
K
Karin D.
Rating: 4 out of 5
following a purchase from 27/07/2024
Everything arrived safely and was beautifully gift-wrapped...thank you...
Translated reviews
Response from 1001hobbies
Thank you very much for your feedback! We are pleased to hear that everything arrived safely and that the gift packaging met your expectations. It was a pleasure to help you!
J
Janvier D.
Rating: 4 out of 5
following a purchase from 25/07/2024
Although everything went smoothly, I did notice that it took longer than usual for the parcel to reach me.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are delighted that everything went smoothly, but we are sorry that delivery took longer than usual. We will look into this delay to improve our lead times in the future. Thank you for your understanding and patience.
R
rebecca A.
Rating: 4 out of 5
following a purchase from 20/07/2024
Overall I am satisfied with my order, I received it quickly without any problem, the site itself is reliable. I only gave 4 stars to the Draco Malfoy figurine I ordered. When you see it on the site, it looks very similar, but when you open the packaging, the resemblance is not what it seems, and it looks more like a doll than a collector's item.
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback! We are delighted that you are satisfied with your order and the speed of delivery. As for the Draco Malfoy figurine, we're sorry it didn't live up to your expectations. As Draco would say, "It's very important that we all have a certain level of perfection." We take your feedback to heart to improve our products. Thank you for your understanding and trust!
D
DEKERLE E.
Rating: 4 out of 5
following a purchase from 28/07/2024
Good.
Translated reviews
Response from 1001hobbies
️
S
Sebastien T.
Rating: 4 out of 5
following a purchase from 10/07/2024
Good choice of goods, not too expensive, my last delivery took a while to arrive because products were waiting, otherwise top notch...
Translated reviews
L
laurent L.
Rating: 4 out of 5
following a purchase from 08/07/2024
Some of the boxes I received were damaged. A pity.
Translated reviews
C
Christian D.
Rating: 3 out of 5
following a purchase from 06/07/2024
The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback on our products and secure packaging! We understand your frustration regarding delivery times. Please be assured that we are doing everything possible to shorten these times and deliver your orders as quickly as possible. Thank you for your patience and understanding.
J
Jean-Michel C.
Rating: 4 out of 5
following a purchase from 20/07/2024
-Already a customer, I am very satisfied with the services offered by 1001HOBBIES -One small point however deserves clarification: Why is it not possible to use PAYPAL even though the possibility is proposed on your site's opening page?
Translated reviews
Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback on our services! Concerning PayPal, we understand that it can lead to confusion. The PayPal option depends on the type of product and the amount of the order. We are constantly working to improve our site and hope to make this process clearer in the future. You can contact us by e-mail or phone for more information if needed! Thank you for your understanding and trust.
B
Benoit P.
Rating: 4 out of 5
following a purchase from 04/03/2024
Pre-order that took a long time to be delivered, but beautifully crafted item, well worth the wait.
Translated reviews
Response from 1001hobbies
Thank you very much for your patience and understanding regarding the delivery time of your pre-order. We are delighted that the item met your expectations and that you found it worth the wait. True enthusiasts know that quality sometimes takes a little longer, and we congratulate you on your patience. See you soon for new discoveries!
G
Gustav W.
Rating: 4 out of 5
following a purchase from 12/07/2024
no,,
Translated reviews
A
Alain C.
Rating: 3 out of 5
following a purchase from 03/07/2024
I found the preparation time for my order very long.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry that it took so long to prepare your order. We will work to improve this time to offer you a better service in the future. Thank you for your patience and understanding.
B
bernard S.
Rating: 4 out of 5
following a purchase from 21/06/2024
very satisfied with the quality
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you are very satisfied with the quality. We will do our utmost to ensure that your next experience is worthy of 5 stars.
R
REGINE L.
Rating: 4 out of 5
following a purchase from 05/07/2024
no comment
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We will do our utmost to ensure that your next experience is worthy of 5 stars. Best regards,
D
Daniel D.
Rating: 4 out of 5
following a purchase from 26/06/2024
Perfect order tracking as always
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that the order tracking is perfect as always. We'll do everything we can to make your next experience a 5-star one. We hope to see you soon!
N
nil M.
Rating: 3 out of 5
following a purchase from 30/06/2024
I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best :-) ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved.
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback. We apologize for the inconvenience you have experienced. We are sorry that shipping from France was not clearly visible and that the response to your customer service inquiry took longer than we would have liked. We will work to improve communication and optimize delivery times for international orders. We are pleased that the goods have finally arrived and we will do our best to improve the customer experience for our international customers. Thank you for your patience and understanding. Yours sincerely,
T
Thierry H.
Rating: 4 out of 5
following a purchase from 15/07/2024
No problem, very responsive.
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you experienced no problems and that our team was very responsive. We will do our utmost to ensure that your next experience is worthy of 5 stars. We hope to see you soon!
J
JEAN PHILIPPE L.
Rating: 4 out of 5
following a purchase from 17/06/2024
I only give 4 stars because your site is great but ................the box you use for delivery sucks. Delivery scheduled for July 4 and postponed from day to day to end up transiting via colissimo. Otherwise the quality of the order is great.
Translated reviews
Response from 1001hobbies
Thank you for your feedback and honesty. We are delighted that you find our site and the quality of our products great! We are sorry for the inconvenience with the delivery. We will work on this point to improve our service and avoid this kind of situation in the future. Thank you for your understanding and patience.
Q
Quentin G.
Rating: 3 out of 5
following a purchase from 09/05/2024
Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day :D
Translated reviews
Response from 1001hobbies
Thank you for taking the time to share your opinion. We are sorry that the product protection is not yet up to your expectations. We appreciate your patience and constructive feedback. Please be assured that we are continually working to improve our service and hope that you will see improvements soon. Thank you for your understanding and loyalty!
P
PAUL-LOUIS N.
Rating: 4 out of 5
following a purchase from 11/07/2024
The ordering process was satisfactory, as was the delivery time. The minus star is justified by the packaging of the items: soft, deformed cardboard, half-opened and barely sealed with transparent adhesive. Fortunately, all the items were present.
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback! We are happy to hear that you are satisfied with the ordering process and delivery time. We are sorry to hear that the packaging of the items was not up to your expectations. We will work to improve the quality of our packaging to avoid these inconveniences in the future. If you have any other suggestions or needs, please do not hesitate to contact us. Thank you for your trust and understanding.
E
Eric C.
Rating: 4 out of 5
following a purchase from 25/06/2024
Large selection of models, but the products are not sufficiently protected for transport.
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the time to share your review. We are delighted that you appreciate our wide selection of models. Regarding the protection of the products during transport, we are sorry to hear that this was not up to your expectations. Your feedback is valuable and we will be taking steps to improve the packaging of our products to ensure better protection. Please do not hesitate to contact us directly if you have any specific questions or problems. Thank you for your understanding and trust. Yours faithfully
A
Astrid Wilhelmina R.
Rating: 4 out of 5
following a purchase from 03/06/2024
I got the item in and in neat condition.
Translated reviews
Response from 1001hobbies
That's great to hear! Glad you received the item in good condition. If you have any questions or if there is anything we can help with, feel free to let us know. We are always here for you. Thanks for your feedback and have fun with your item! Sincerely,
J
Jean-Claude J.
Rating: 3 out of 5
following a purchase from 27/06/2024
Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that the delivery time was longer than expected Your satisfaction is very important to us, and we appreciate your feedback which helps us to improve. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you again for your understanding.
We use cookies for audience measurement and improving user experience.
English 