Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Fast replenishment for a fast delivery as well, in accordance with the order.
Good note also to the packaging which corresponded to the volume to be transported and was not oversized.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our replenishment and delivery was fast and in accordance with your order. It's great to know that the packaging was perfectly adapted to the volume transported. Your satisfaction is our priority! We look forward to serving you again.
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Neil H.
Rating: 4 out of 5
following a purchase from 11/05/2024
Got it fast
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Francisco G.
Rating: 4 out of 5
following a purchase from 21/05/2024
They work well, the product is as requested and there have been no surprises.
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Marc B.
Rating: 4 out of 5
following a purchase from 28/04/2024
No specific comments
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giorgio G.
Rating: 4 out of 5
following a purchase from 12/05/2024
positive
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Stefano T.
Rating: 4 out of 5
following a purchase from 24/05/2024
Good products slow delivery
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Unai B.
Rating: 4 out of 5
following a purchase from 13/05/2024
All good
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Sasha D.
Rating: 4 out of 5
following a purchase from 19/05/2024
Fast delivery my order was very well packed and arrived intact.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Clémence B.
Rating: 3 out of 5
following a purchase from 04/05/2024
Fast delivery after ordering. Small hitch: the deliveryman couldn't find my letterbox, he was too in a hurry to wait 1 minute (stopwatch in hand), put my parcel on the letterboxes and it was stolen in less than 10 seconds (the time it took me to get down in the elevator).
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Jean-Jacques G.
Rating: 4 out of 5
following a purchase from 22/05/2024
Order confirmed on 02/02/24, delivery in May in two instalments.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Henri S.
Rating: 3 out of 5
following a purchase from 20/05/2024
disappointed, labels stuck on the jars we can't see ref: de la peinture!!!!!!!!!!!!
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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bernard D.
Rating: 4 out of 5
following a purchase from 02/05/2024
Roger
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Martien F.
Rating: 4 out of 5
following a purchase from 30/04/2024
Finally found what I was looking for, couldn't find it here in the Netherlands. Many beautiful things for my hobby. Happy with this site.
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serge R.
Rating: 4 out of 5
following a purchase from 12/05/2024
satisfied with my order, but how is it that for the same model that I'm going to buy, you're more expensive than three of your competitors, there's even a difference of up to 12 euros?
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Carlos S.
Rating: 4 out of 5
following a purchase from 05/05/2024
The experience is good, it could be improved a little in the delivery tracking or rather in the delivery messages, but overall good, happy with the material purchased.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Loic C.
Rating: 4 out of 5
following a purchase from 27/04/2024
no comment
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Rene V.
Rating: 3 out of 5
following a purchase from 07/05/2024
Delivery took quite long ( no communication about it ) - Other than that everything okay - Well Packaged too !
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ROB V.
Rating: 3 out of 5
following a purchase from 29/04/2024
No clarity when package receipts would arrive, delivery date kept getting pushed back.Finally received package well packed, but took week.
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Marco S.
Rating: 4 out of 5
following a purchase from 09/04/2024
If you don't have a product in stock to ship within the given timeframe let the customer know right away or write it in the item description to let them know that the timeframe might be longer. Good at responding quickly and thoroughly to emails though.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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jerome L.
Rating: 3 out of 5
following a purchase from 27/04/2024
Error on an ordered article, a reference of paint was delivered instead of the one I had ordered, no refund but a credit of 5 €...not great, it just covers the shipping costs.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Eric C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Plenty of choice, attention to price and packaging.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Simon K.
Rating: 4 out of 5
following a purchase from 23/04/2024
Great site. Fast delivery.
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Olivier B.
Rating: 4 out of 5
following a purchase from 05/05/2024
Communication out of sync with colissimo delivery.
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Geoffrey P.
Rating: 3 out of 5
following a purchase from 05/04/2024
I was a bit scared because my parcel was notified as having been picked up by the recipient at my Relay point, which I hadn't done. When I got there, of course, my parcel was nowhere to be found, but fortunately another bookseller/point relay called to tell me that if I didn't come to collect my parcel, it would be sent back to the sender. I went straight there and luckily it was my order. I'm not pointing the finger at the website, but at the delivery companies, who are more and more often making a mockery of things. But all's well that ends well in my case.
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Response from 1001hobbies
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you experienced with the delivery of your package. We fully understand your frustration with this stressful situation. However, we would like to reassure you that we take the quality of our service very seriously and work closely with our delivery partners to minimize such incidents. We will pass on your comments to the delivery companies concerned in order to improve this process. We're delighted that everything went smoothly and that you were finally able to collect your order. Your satisfaction is very important to us and we hope that this kind of problem will not occur again in the future. Thank you again for your understanding and patience. Please don't hesitate to contact us if you need any help or have any other questions.
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chantal A.
Rating: 4 out of 5
following a purchase from 23/04/2024
Quickly received and in good condition But this model was impossible to glue as the parts were very small
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Marc R.
Rating: 4 out of 5
following a purchase from 22/04/2024
Extremely fast, great selection, some brands too expensive compared with other sales sites, otherwise it would have been 5 stars.
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REMI V.
Rating: 4 out of 5
following a purchase from 22/04/2024
Very fast delivery. Well-stocked catalog
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Yves L.
Rating: 3 out of 5
following a purchase from 16/02/2024
It's a shame we didn't know sooner that only one of the two bunches ordered was available, and that we had to wait two months to receive the full order.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you were not informed sooner of the partial availability of your order, and we apologize for the two-month delay you had to wait to receive the full order. We understand how frustrating this must have been for you. We are constantly striving to improve our communication and logistical processes to avoid this type of inconvenience in the future. If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We thank you for your patience and understanding, and look forward to serving you better in the future. Best regards,
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Matteo F.
Rating: 4 out of 5
following a purchase from 03/05/2024
Due to problems with the courier company it took more than a month but I had to solicit the shipment myself
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Response from 1001hobbies
We are sorry to hear that you had problems with the courier service. We understand that this can be frustrating and apologize for any inconvenience caused. We appreciate your patience and understanding in this situation. If you need further assistance or have any other concerns, please do not hesitate to contact us. Thank you for your continued support
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Boubakeur B.
Rating: 3 out of 5
following a purchase from 25/04/2024
Saca out of stock too long
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Dominique G.
Rating: 3 out of 5
following a purchase from 18/04/2024
The paint does not cover the room well and does not give a good finish even after 2 coats.
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Trent O.
Rating: 4 out of 5
following a purchase from 16/04/2024
Bit messy, but good content!
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Eric C.
Rating: 4 out of 5
following a purchase from 02/04/2024
Surprised to find the tamiya gekko model
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Eric C.
Rating: 3 out of 5
following a purchase from 10/04/2024
Great choice of models but price too high attention to product packaging
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RENAN P.
Rating: 4 out of 5
following a purchase from 05/04/2024
Fast delivery, parcel arrived in good condition, I'll be back.
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Philippe C.
Rating: 4 out of 5
following a purchase from 03/04/2024
Great choice of products, but delivery time as long as ever.
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Meike M.
Rating: 4 out of 5
following a purchase from 17/04/2024
Delivery took a little longer. ...otherwise it was okay.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Alexandre M.
Rating: 4 out of 5
following a purchase from 28/03/2024
Super
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Georges L.
Rating: 3 out of 5
following a purchase from 03/05/2024
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
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Robert D.
Rating: 3 out of 5
following a purchase from 24/04/2024
The box was a little damaged No damage to the boxes
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