Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Shipping was fast. Everything arrived intact. One figure unfortunately has a different color than pictured.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Bert T.
Rating: 3 out of 5
following a purchase from 26/03/2024
I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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cédric G.
Rating: 4 out of 5
following a purchase from 24/03/2024
I think the number of orders I've placed with 1001 hobbies is the right answer.
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Response from 1001hobbies
We would like to thank you sincerely for your loyalty and for the number of orders you have placed with 1001 Hobbies. Your continued confidence in our company is the best reward for us. We are delighted to know that you have found satisfaction in our products and services, and we pledge to continue earning your trust with every order you place with us. If you have any questions, suggestions or concerns, please let us know. Our team is here to provide you with an exceptional shopping experience every step of the way. Once again, thank you for your loyalty and continued support. We look forward to serving you again at 1001 Hobbies.
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wim K.
Rating: 3 out of 5
following a purchase from 10/03/2024
way too long delivery time
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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xavier R.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
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pierre J.
Rating: 3 out of 5
following a purchase from 26/03/2024
the last purchase had a problem with the shipping time to my home...
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marco C.
Rating: 4 out of 5
following a purchase from 02/03/2024
Very rich catalog, correct prices. Times not very fast due to sourcing from manufacturer but tolerable.
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Response from 1001hobbies
Thank you very much for your positive feedback. We are glad to know that you found our catalog informative and that our prices are considered fair. Regarding delivery time, we are aware that sometimes it may be slightly extended due to our direct supply from the manufacturer. We appreciate your understanding and tolerance in this regard. Please be assured that we will always do our best to minimize these delays and make your shopping experience as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority and we are here to help you. Once again, we thank you for your trust and continued support. Sincerely
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Anna B.
Rating: 4 out of 5
following a purchase from 30/03/2024
The delivery is usually very fast but the parcel tracking lacks transparency when ordering items that are not currently in stock.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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rene M.
Rating: 4 out of 5
following a purchase from 05/04/2024
nothing to say always perfect
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Christopher K.
Rating: 4 out of 5
following a purchase from 07/04/2024
Fast delivery. Item as described. There was a thick layer of dust on the packaging. Once with the Swiffer over it, then it no longer looks like a storage keeper.
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Response from 1001hobbies
Good afternoon, thank you for your positive feedback regarding the fast delivery and the item matching the description. However, we are sorry to hear that the packaging of your order was dusty upon receipt. We understand that this can be disappointing and we apologize for this experience. We will take immediate action to investigate this matter and ensure that our packing processes are reviewed and improved so that this does not happen again in the future. Your satisfaction is our top priority and we thank you for bringing this situation to our attention. If you have any further concerns or need additional support, please do not hesitate to contact us. We are here to help you.
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Jan K.
Rating: 4 out of 5
following a purchase from 15/03/2024
Beautiful product
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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dominique P.
Rating: 4 out of 5
following a purchase from 05/04/2024
It would be easier to return the parcel to the post office than to a relay, I hope to have it this Friday!
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Denis B.
Rating: 4 out of 5
following a purchase from 27/03/2024
Despite a slight delay, as usual I am satisfied with my order. Thank you to the entire 1001 Hobbies team.
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Mickael G.
Rating: 4 out of 5
following a purchase from 04/01/2024
A little, but in the end very happy
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Patrick C.
Rating: 3 out of 5
following a purchase from 24/03/2024
I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,
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Robert C.
Rating: 3 out of 5
following a purchase from 05/04/2024
It's hard to give an opinion when you're not told what it's about. On the seller's site? The online ordering process? Shipping? The delivery? The goods purchased?
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Christophe A.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very fast
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Patrick P.
Rating: 3 out of 5
following a purchase from 10/03/2024
fast shipping - competitive prices
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Bart Jan W.
Rating: 4 out of 5
following a purchase from 26/03/2024
The delivery time was longer than indicated.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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JEAN-SEBASTIEN C.
Rating: 4 out of 5
following a purchase from 26/03/2024
The parts still have to be assembled!...
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Patrice G.
Rating: 4 out of 5
following a purchase from 14/03/2024
good contact, good products
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gerard B.
Rating: 3 out of 5
following a purchase from 06/03/2024
Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.
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Henri F.
Rating: 4 out of 5
following a purchase from 28/03/2024
Very good
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Antonino M.
Rating: 4 out of 5
following a purchase from 02/03/2024
Delivery on time. Possibility of tracking. goods arrived undamaged. Packaging to be improved. The boxes of the kits are poorly "protected" inside the package. Other online model stores ship in sturdier boxes and place material inside the box containing the kits that protects the contents.
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Response from 1001hobbies
Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,
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Guillermo C.
Rating: 3 out of 5
following a purchase from 23/03/2024
the problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.
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Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
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DAVID B.
Rating: 4 out of 5
following a purchase from 04/03/2024
nothing to complain about except that I was originally charged delivery costs even though I had taken the premium card and my purchase was over 99 euros, but everything was resolved with a later refund, resulting in 80% satisfaction.
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Vincent S.
Rating: 4 out of 5
following a purchase from 29/02/2024
The products are very satisfactory and deliveries are very fast. The search filters for the choice of paints are missing. The services linked to the starter kit really need to be reviewed: I didn't get the right paints despite receiving an e-mail. If a model requires forests: highlight this information.
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Response from 1001hobbies
Thank you very much for your detailed feedback on your experience with us. We are delighted to hear that you were very happy with the products you received and that deliveries were prompt. Your feedback is invaluable to us and enables us to continually improve our services. We have taken note of your suggestions concerning the search filters for paint selection. We are currently working on improving this feature to make your shopping experience even smoother. As for the services related to the starter kit, we sincerely apologize for the inconvenience you have experienced. We will immediately review and improve our processes to ensure that every customer receives the right products in line with their expectations. With regard to models requiring drills, we will take your suggestion on board and ensure that this information is clearly highlighted to facilitate your purchases. Once again, thank you for your constructive feedback. We are committed to providing quality service and look forward to serving you again in the near future.
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VICENT S.
Rating: 4 out of 5
following a purchase from 01/03/2024
I had been told that some of the models in this order were out of print. (I have been ordering them for two years...and they are not coming, so with 1001 Hobbies it has been very easy and satisfactory.
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Josep R.
Rating: 4 out of 5
following a purchase from 14/03/2024
everything set correctly, highly recommended, excellent material.
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Kurt T.
Rating: 4 out of 5
following a purchase from 17/03/2024
Clear and easy navigation
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Jan J.
Rating: 4 out of 5
following a purchase from 27/02/2024
Sometimes a bit difficult to search through the extensive offerings
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Samuel D.
Rating: 4 out of 5
following a purchase from 17/03/2024
The material I received was high quality, but not what I expected. The website needs some work and does not give any details regarding the product and the construction. I was expecting something akin to CubicFun models, no glue, heavy cardboard, snap together, but this is sheets of paper you have to carefully cut yourself and then glue together.
Response from 1001hobbies
Samuel, Thank you for sharing your feedback with us. We're glad to hear that you found the material you received to be of high quality, but we regret that it didn't meet your expectations. Your comments regarding the website and its lack of detailed product information are noted. We understand the importance of providing clear and accurate descriptions to ensure that customers have a proper understanding of the product they are purchasing. We will certainly take your feedback into consideration as we work to improve our website and enhance the product information provided. We apologize for any confusion regarding the construction of the model. Our aim is to provide models that are easy and enjoyable to assemble, akin to CubicFun models. We're sorry to hear that the product you received did not meet this expectation. We will review our product descriptions and ensure that they accurately reflect the materials and construction process involved. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We value your input and are committed to providing you with the best possible experience. Thank you for bringing this to our attention.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 18/03/2024
As usual!!! Perfect delivery Thank you.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 26/02/2024
Perfect delivery as usual !!!! Thank you.
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Valérie D.
Rating: 4 out of 5
following a purchase from 04/03/2024
My order arrived safely. I was reassured several times that my parcel was being prepared.
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Michael B.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.
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Nikita D.
Rating: 3 out of 5
following a purchase from 27/02/2024
Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.
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Philippe C.
Rating: 3 out of 5
following a purchase from 02/03/2024
Delivery time too long, but material of good quality and well packaged.
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jacky G.
Rating: 4 out of 5
following a purchase from 08/03/2024
An order and a follow-up nothing to say, my parcel and the place of delivery very well.
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E R.
Rating: 4 out of 5
following a purchase from 25/01/2024
Fine webshop that can supply a lot of nice modeling products and accessories. Also, the price is good in my opinion and the stock status and delivery time is accurate and transparent. Also I really like their website navigation and search. Only thing I would like to see more extensive is the information about the plastic building model itself. It lacks useful information about the model, not about the aircraft type itself. But about how the building model is. I will definitely order here more often!
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Response from 1001hobbies
Dear customer, Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our webshop and our modeling products. We are pleased to know that you find our prices reasonable and that you find our stock status and delivery times accurate and transparent. We also appreciate your comments about our website navigation and search function. We strive to make your shopping experience as smooth as possible. Regarding the information about the plastic building models, we would like to let you know that we receive this information directly from our suppliers. However, your comments help us to further improve our product information and add more details, such as the presence of rubber wheels and other relevant details about the building models themselves. We are happy to hear that you plan to order from us more often, and we look forward to serving you again in the future! If you have any further suggestions or comments, please do not hesitate to contact us. We are always ready to listen to our customers and improve our service. Kind regards,
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