Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delivery date on time, items well protected and conform to my order.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Bruce J.
Rating: 4 out of 5
following a purchase from 11/09/2023
Hi l Am Totally Happy With Service, From 1001hobbies.com, Please No Problem at All.. For What l Got Decals.. Please
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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thierry S.
Rating: 4 out of 5
following a purchase from 25/08/2023
Well received the order, the only problem I encountered: two emails and two calls to get information about the order and the delivery date.
once the last call was made, everything was back to normal.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Chris S.
Rating: 3 out of 5
following a purchase from 01/09/2023
The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Hubert C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Nice
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Éric L.
Rating: 3 out of 5
following a purchase from 06/09/2023
High price compared to the other two sites I use
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your trust. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Alastair M.
Rating: 4 out of 5
following a purchase from 16/09/2023
Delivery times to the UK were OK, given the added complication of Brexit, and there was a brief hold-up due to a query on the import paperwork. On arrival the kits were delivered in a box that was just about adequate, but it and the internal packing could have been better and I feel lucky that there wasn't actually any damage to the contents. Hence only 4 stars rather than 5.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Kevin S.
Rating: 3 out of 5
following a purchase from 11/09/2023
I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Magali D.
Rating: 3 out of 5
following a purchase from 08/09/2023
We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Juan ramon B.
Rating: 3 out of 5
following a purchase from 26/08/2023
Very poor communication and lack of information.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Esben Heine P.
Rating: 4 out of 5
following a purchase from 15/08/2023
Very happy.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Daniele C.
Rating: 4 out of 5
following a purchase from 15/09/2023
Everything can be found, slightly slow shipping could be improved....
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Laurent C.
Rating: 3 out of 5
following a purchase from 28/08/2023
I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Mark B.
Rating: 4 out of 5
following a purchase from 24/07/2023
The order went well and I received the goods, however I had a delay due to customs. It would be good if you could consider charging the vat from your end then I wouldn't have been charged large extra courier processing charge.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Pierre-Henri G.
Rating: 3 out of 5
following a purchase from 08/08/2023
The order has FINALLY arrived
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 01/09/2023
I keep repeating. Perfect handling of my orders.
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kees K.
Rating: 4 out of 5
following a purchase from 21/08/2023
no complaints
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J-Pierre R.
Rating: 3 out of 5
following a purchase from 17/09/2023
When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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cédric G.
Rating: 4 out of 5
following a purchase from 10/09/2023
the customer service is very good.but above all you have a very wide choice and that's the main thing.the only problem is the prices which are sometimes much higher than those of your competitors.but that's apparently a supplier problem.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Yann B.
Rating: 3 out of 5
following a purchase from 24/09/2023
Good product, reasonable delivery time, excessive delivery charges.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Vittorio A.
Rating: 4 out of 5
following a purchase from 25/09/2023
Buying Tamiya colors from your store, I noticed that the small bottles have a sticker on the side that covers the color code making it difficult to recognize.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Pierre G.
Rating: 4 out of 5
following a purchase from 16/08/2023
Some supply problems. But you found the right solution. Many thanks
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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joseph S.
Rating: 4 out of 5
following a purchase from 24/09/2023
Nothing to say
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marco C.
Rating: 4 out of 5
following a purchase from 27/08/2023
From email received mail sent expected delivery 18/9. After a few days of waiting, I requested information and the package was reported shipped 20/9.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Christian F.
Rating: 4 out of 5
following a purchase from 14/08/2023
Everything is great, except for a small error here I'm still waiting for a response
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jacco V.
Rating: 4 out of 5
following a purchase from 20/09/2023
Clear product description and easy to find. And was delivered quickly and is well informed of when the package arrives.
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PIERRE L.
Rating: 4 out of 5
following a purchase from 31/08/2023
much too long at the moment
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Maxence G.
Rating: 4 out of 5
following a purchase from 20/09/2023
Very good service, nothing more to say
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/08/2023
Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.
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Laurent L.
Rating: 3 out of 5
following a purchase from 10/09/2023
Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!
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Tijl V.
Rating: 4 out of 5
following a purchase from 28/08/2023
Is a nice site.Received my product a day early myself.Will definitely order from them again.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 06/09/2023
Smooth transaction
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Paul H.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good value, well packaged, just takes a little time to arrive, but worth waiting for.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Fabrice P.
Rating: 3 out of 5
following a purchase from 06/09/2023
Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.
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emmanuel M.
Rating: 4 out of 5
following a purchase from 29/08/2023
order delivered on time at the latest, and well protected too.
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Fernando de la V.
Rating: 3 out of 5
following a purchase from 28/08/2023
It took a while to arrive but otherwise, perfect.
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Daniel C.
Rating: 4 out of 5
following a purchase from 05/09/2023
difficult to track the order and not very accurate...
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Jean-Marc C.
Rating: 3 out of 5
following a purchase from 03/09/2023
products not up to my expectations, delivery time much too long.
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loic L.
Rating: 4 out of 5
following a purchase from 10/09/2023
The time between purchase and dispatch is relatively long. Apart from that, nothing to say
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frederic P.
Rating: 4 out of 5
following a purchase from 04/09/2023
Delivery conforms but received with a small delay
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