Customer reviews of 1001hobbies

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Miguel Ángel V.

Rating: 4 out of 5

Published on 22/09/2023 à 17h57 following a purchase from 02/09/2023

The shipping is very slow. When I received it I didn't remember what I had ordered. I ordered only paint so I can't comment on the rest.

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Roberto C.

Rating: 3 out of 5

Published on 21/09/2023 à 14h09 following a purchase from 01/09/2023

Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion

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Response from 1001hobbies Published on 18/10/2023

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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ALESSANDRO M.

Rating: 4 out of 5

Published on 21/09/2023 à 13h55 following a purchase from 24/08/2023

Everything went well in the end, you have some problems with pre-order items because the waiting time is not clear. Otherwise the call center worked and they gave me support.

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Response from 1001hobbies Published on 18/10/2023

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Wayne H.

Rating: 4 out of 5

Published on 20/09/2023 à 21h23 following a purchase from 23/08/2023

Shipping box could be better

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JANSSENS M.

Rating: 4 out of 5

Published on 19/09/2023 à 16h48 following a purchase from 28/08/2023

See my previous reviews. Always have to repeat my same text.

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Gerhard S.

Rating: 4 out of 5

Published on 19/09/2023 à 13h21 following a purchase from 03/09/2023

Price performance in order. Only the parcel tracking is only in French and cannot be accessed in German.

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Response from 1001hobbies Published on 18/10/2023

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Jaap B.

Rating: 4 out of 5

Published on 19/09/2023 à 10h15 following a purchase from 07/09/2023

Order went fine. No problems.

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Comprador Verificado

Rating: 4 out of 5

Published on 18/09/2023 à 17h55 following a purchase from 06/08/2023

Usually everything usually goes well, but in this last order I ordered two units of the same display case. They sent me only one of them in a separate package from the rest of the order and they didn't know anything about the other one. About a month ago I contacted them to see how we could solve it, they told me that the amount would be credited to my account and to this day they still don't know anything.

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André S.

Rating: 4 out of 5

Published on 17/09/2023 à 16h02 following a purchase from 04/09/2023

Why these systematically announced delays in order preparation?

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Marcel-Gaston F.

Rating: 3 out of 5

Published on 17/09/2023 à 15h18 following a purchase from 29/08/2023

The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.

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Comprador Verificado

Rating: 3 out of 5

Published on 17/09/2023 à 11h32 following a purchase from 16/08/2023

The order took a long time to arrive

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Mateusz B.

Rating: 4 out of 5

Published on 16/09/2023 à 21h15 following a purchase from 14/08/2023

It took a long time to reach me.

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David M.

Rating: 3 out of 5

Published on 16/09/2023 à 19h16 following a purchase from 29/08/2023

Doesn’t provide tracking information. No credible ETA. Took a long time to get here.
Won’t be doing business with them again.

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zora G.

Rating: 3 out of 5

Published on 16/09/2023 à 13h57 following a purchase from 28/08/2023

The plush is perfect but the delivery needs to be improved. I received my parcel 1 month and a half after ordering it.

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Bart D.

Rating: 4 out of 5

Published on 16/09/2023 à 00h19 following a purchase from 10/09/2023

Delivered quickly, everything was included only the box of the Gundam kit had some damage.

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rodolphe W.

Rating: 4 out of 5

Published on 15/09/2023 à 21h46 following a purchase from 08/09/2023

package received, but a little late, box a little crushed, saw sent in a bubble letter, and sent by world relay, either and Normally correct, and that now there should be no problem, ro your customer.

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Johan M.

Rating: 3 out of 5

Published on 15/09/2023 à 20h47 following a purchase from 09/09/2023

Received everything well packaged though. But find the delivery terms time quite long.

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jacky G.

Rating: 4 out of 5

Published on 15/09/2023 à 20h09 following a purchase from 01/09/2023

A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 18h46 following a purchase from 12/08/2023

Very good site with a wide selection.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 08h50 following a purchase from 21/08/2023

Too bad a label hides the product number.

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Daniel F.

Rating: 4 out of 5

Published on 13/09/2023 à 17h11 following a purchase from 27/08/2023

Good deal and Quick sendding

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Geoffrey L.

Rating: 4 out of 5

Published on 13/09/2023 à 13h58 following a purchase from 29/08/2023

Very good, I recommend

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Pierre M.

Rating: 3 out of 5

Published on 12/09/2023 à 19h00 following a purchase from 03/09/2023

Order incomplete, reported by mail awaiting a return

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Marc V.

Rating: 3 out of 5

Published on 12/09/2023 à 17h22 following a purchase from 24/08/2023

À l'avenir je souhaite être contacté en Français. Ma commande passée le 24 août a été livrée le 11 septembre, ce délai est beaucoup trop long. Cela est justifié par un article manquant pour lequel j'ai reçu une note de crédit sous la forme d'un bon à valoir... une note de crédit implique un remboursement et aucune autre formule n'est acceptable. Compte tenu de la médiocrité du service je n'ai pas l'intention de faire usage de ce bon à valoir. D'autant plus que si j'en fais usage, je serai facturé des frais de livraison. Pour info, ces produits sont disponibles sur d'autres sites de vente et en général 30% moins chers.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/09/2023 à 13h43 following a purchase from 04/08/2023

when they don't have the product, stressing the wait

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Lynda B.

Rating: 4 out of 5

Published on 12/09/2023 à 12h40 following a purchase from 12/08/2023

Firstly, my apologies for not replying sooner.
I received my husband"s Fiat BR-20 1/72 on 29.7.23, and subsequently, on the 12.8.23 another Fiat BR-20 plus the Junkers Ju 88A-4. Would it be possible to return the Fiat Mask?
All of the masks are apparently 'the best that can be found'! Praise indeed!
I look forward to hearing from you regarding the Fiat BR-20 Mask being returned.

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Vincent M.

Rating: 3 out of 5

Published on 11/09/2023 à 22h23 following a purchase from 16/08/2023

It's the delivery that spoils everything because the rest is fine, just as I wanted it. But the package I received was open. Nothing was missing but it looks bad as a first impression I even took a photo.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2023 à 17h50 following a purchase from 17/08/2023

Fluorescent shades are difficult to apply evenly. Any advice?

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Lucas D.

Rating: 3 out of 5

Published on 11/09/2023 à 15h30 following a purchase from 25/08/2023

The shipment arrived several days late and you could not see the tracking of the package. A couple of the letters arrived stained. Otherwise fine.

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Florent A.

Rating: 3 out of 5

Published on 11/09/2023 à 12h28 following a purchase from 26/08/2023

Slow shipping/supply

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Jean-Marc C.

Rating: 3 out of 5

Published on 10/09/2023 à 17h32 following a purchase from 30/08/2023

Very good products delivery time too long 17 days.

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Geert L.

Rating: 3 out of 5

Published on 10/09/2023 à 14h08 following a purchase from 01/09/2023

Nice case, but slow to ship

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franck O.

Rating: 3 out of 5

Published on 10/09/2023 à 13h01 following a purchase from 01/09/2023

The content is fine, but when an article is missing and you wait 2 months without news, the follow-up could be better so that at least the rest is sent beforehand. Without any protest on my part, this could have gone on for 6 months or even longer! ! That's not very serious when you're paying in advance.

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emmanuel M.

Rating: 4 out of 5

Published on 08/09/2023 à 13h33 following a purchase from 23/08/2023

Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.

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Christine M.

Rating: 4 out of 5

Published on 07/09/2023 à 15h13 following a purchase from 19/08/2023

The delivery took quite a long time. The products were as expected and very good!

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Marangoni M.

Rating: 3 out of 5

Published on 07/09/2023 à 13h15 following a purchase from 26/08/2023

Only I thought it would come to me from Italy instead of France, but some Italian sellers especially if not from my area, they take longer....

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Rene C.

Rating: 4 out of 5

Published on 06/09/2023 à 17h07 following a purchase from 26/08/2023

Does not correspond completely to the photo in the ad.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/09/2023 à 08h23 following a purchase from 22/08/2023

Shipping can sometimes take a while but overall very happy

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2023 à 10h41 following a purchase from 02/08/2023

colli well received

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Verifizierter Käufer

Rating: 3 out of 5

Published on 02/09/2023 à 17h17 following a purchase from 25/08/2023

The gift wrapping leaves a lot to be desired.you could make more effort if you have to pay for it.had to repackage it looked impossible.

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