Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/11/2022
Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Your paint references are very poorly indicated. Especially Humbrol.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/12/2022
Great choose of models, in various scales and prices. Easy use of site, Is possible easly chose the right model.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/11/2022
I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
One of the items arrived crushed, it's for Christmas we haven't opened it but already it's not pretty to offer, might as well buy second hand if the new arrives in bad condition.
The delivery was not reported, and I discovered my parcel hidden in my shed by chance (which is perfect, but a simple sms to warn of the delivery and hiding place is essential). Unfortunately, I discovered it too late to offer it in time before December. Preparation and dispatch are rather long compared with local e-traders.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 12/12/2022
As it was my first order from you, I can only rate it as good. They also responded well to my inquiry when I was unsure about the product. The only thing that could have been a criminal offense was the way the delivery service dropped off the shipment.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
you can't choose your delivery address
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/11/2022
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
I didn't give 5 stars because everything is perfect except for the paint pots. You have to remove the label you put on them to see the color code reference ( x or xf...) on the Tamiya pots.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/12/2022
Lots of choice
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/10/2022
Good shipping OK
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
accuracy
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Item arrived in great condition but delivery was a week after the expected delivery date
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/11/2022
Very long time between order and delivery. Missed my deadline date. Model looks ok.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/12/2022
Well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
I think you especially need to improve your delivery service, TOO LONG!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Material conforms but can do better for the light packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Delivery on time good order tracking product corresponds to my request and correct price and delivery grztuite
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/12/2022
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/10/2022
Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Easy navigation and wide selection. Good communication. Delay in sending the order but I was warned. Quick response to my emails. On the other hand, delivery by mondial relais sucks. In a bad relay point and too complicated to move it from one relay point to another ... Otherwise I wouldn't have received my order placed on November 23rd for Christmas. In short, I had to go out of my way.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Good responsiveness for ordering and delivery. Small downside, the references are more expensive than the competition. Satisfied nonetheless.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
The site is great, the delivery is fast, but I would have liked a difficulty quota on the item when choosing because it's too difficult a model for me.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/11/2022
Excellent in all respects except timeliness, as 1001 is in France and I am in Northern California
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Damaged parcel, it's not your fault, but the result is there
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Item delivered quickly but model supplied without assembly instructions. Email sent but no reply.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 26/11/2022
Except for the customer service, who never pick up the phone and the standard shipping that takes 3 or 4 times longer than what it says on the website.... the rest is perfect
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 09/11/2022
Took a while for it to arrive, but once it was shipped it was there quickly
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
1001 Hobbies has been a good source for tough to find European kits from makers like Heller models. While quite expensive, the Euro/ Dollar exchange rate is what it is.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/12/2022
I am very satisfied with the service provided
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/12/2022
Ordered a brass update set. Recieved this order within a few days. France to the UK. Well packaged at a reasonable price. Would not hesitate ordering again.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
Package received in terrible condition. I really don't recommend delivery by Mondial Relay. Fortunately the product is not damaged, I repeat myself but the delivery is to review sincerely
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/12/2022
CORRECT DELIVERY TIME, AS ANNOUNCED
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
I've been a customer for a few years now, and I've noticed that the delivery time is shorter than usual - great! On the other hand, the condition of the parcel, with the box all dented, gave me a few cold sweats when I picked it up at the post office. Happy holidays to the whole team!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Shipping time a bit long, but nothing serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
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