Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 277 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 3 and 4 stars

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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/11/2022
Although it took a while to arrive, they finally brought the package. I think they would have to fix the Correos issue because whenever I buy something, they always send me a message because the customs costs have not been paid. In spite of that, in the end, it arrives.
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/12/2022
Fast shipping time and conformity of the products with the pictures on the site. Recommended.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/11/2022
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/12/2022
the item received is good but there were problems with the shipping address
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2022
Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
bonjour, la commande répond a mon attente, ce kit me rappelle mes début dans le modélisme ,par contre je le modifie en moteur brusless
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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 11/11/2022
I am satisfied with the website.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/11/2022
Good service and plenty of items to choose from. Easy and everything arrives correctly
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Very good
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/10/2022
Everything is clearly divided by type and scale.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/12/2022
Box was damaged WITHIN the packaging. Luckily nothing inside was broken (briefly checked).
Big box and the model is big so nicely done on having that available. Just keep in mind the box packing when ordering.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/12/2022
Super nice offer, fast delivery.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/11/2022
Long delivery times, it took over a week for the parcel to be posted.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/11/2022
The product met my expectations, but the delivery time information was a bit erratic. But overall, I would recommend it.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/11/2022
Good range of products that I have not seen on other sites. Excellent customer service…personal, quick and thoughtful. Definitely a two-way exchange.
I did not realise that my order was being shipped from France! I would not have questioned the extra delivery time had I known.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything went perfectly
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/11/2022
The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
Long lead time for stock Ordered 23/11 received 07/12
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Arrived on time and in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
NOTHING TO SAY GO ON AND MERRY CHRISTMAS
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/10/2022
The problem is that it takes a long time to arrive.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/11/2022
Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/10/2022
In a bubble envelope, do not send
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2022
Everything arrived and the packaging was not damaged. It did take a while to ship but it arrived a day ahead of schedule.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/11/2022
Packaging arrived damaged but product itself was good so otherwise no complaints. Top webshop and definitely recommended !
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/11/2022
Packed only in bubble wrap, no extra box. As a result, a large dent in the packaging.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything perfect! Fast delivery! The goods were flawless.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/11/2022
Fast shipping. Good customer service
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/11/2022
The deadlines shown on the website are not what they are in the end at the time of delivery.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/11/2022
Item has still not arrived. Poor reply when I questioned delivery date.
Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that you have chosen a shipment without tracking number and therefore we are not able to know where the package is. As such we will reship your order. Thank you for your feedback,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Colis Simon took us on a 2-day tour of false appointments, only to pick up the parcel at the post office, which was a real shame.
Sincerely
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
Satisfied with delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
The site is very good, the delivery serious and fast when the products are in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was fast and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
I received my parcel with the wrong products. The 1001 Hobbies employee was reactive and sent me back what I ordered in a very short time. Thank you very much!
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/11/2022
Partial delivery on request
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/11/2022
well packed and delivered with proper care thank you
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/11/2022
Correct delivery
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/11/2022
Positive, but I still have some problems with carrier deliveries.
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