Customer reviews of 1001hobbies

I was able to find it easily

I tried to order something that they were supposed to have on the web but after waiting and waiting, it did not arrive. I was finally able to cancel the order and got my money back in full.

On-time and compliant delivery.

On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.

fast and efficient!

this vendor confirmed receipt of my order promptly and provided estimated delivery dates.

I haven't received anything yet.

The package arrived damaged a bit too bad

hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.

Found the site difficult to navigate, once I had located an item , I found it difficult to find again. The description of a lot of items is too breif , hence me paying the price for a kit wich I assumed would be cast alloy pieces but it turng out to be cheap plastic(?) bits . Once order placed I found out it was coming from France which took about 2 weeks but was kept informed (even received a email few days after I had got it to say it was still on its way) .
When it arrived ,I thought it must be a empty box ,it was so light. I opened the very well made box to find a few plastic bags containing the parts which mostly looked very delicate . This turned out to be true as the were also very brittle and broke very easy. I proceeded using the broken parts as best I could but when a major part broke in two ,enough was enough and the whole lot went in the bin - a expensine mistake.I feel this company wants to improve its quality control and stop selling kits such as this(Fordson Tractor Big) for a rediculous high price .

good as usual thanks

I put 3 stars because shipping costs are high otherwise good site

Hello, the airflow valve is a bit expensive, but it allowed me to build myself a nice little installation with a PS259 gunze, which I would have bought on your site if I had found it .

Betyder good.

Fast shipping, good goods

Ordered in-stock items and shipped immediately, but received free express shipping following my complaint and saved for Christmas. Impeccable customer service. Thank you 1001hobbies!

Very happy I will recommend

Order placed on December 1st for a product listed in stock. After 2 emails to the customer service department, I was told that delivery would be impossible for Christmas as I was being restocked. Parcel sent out and returned because wrong address given! Finally delivered on January 8.
The product ordered is nevertheless in order.

I have not received my order yet. Site navigation was good.

Order received on time

I have to admit that I'm spoilt for choice, on a site that offers dozens of products! Warning = some models are best reserved for people who are already fairly experienced, but if you read the presentations carefully, the difficulty is usually indicated. In practice, there's a wealth of "treasures" to be discovered on this site, which I visit very regularly, and where it's very hard to resist temptation.

The website is very good, they have everything. The bad thing is the shipping times

Delivery too long

Have ordered since 20/12 /2021 when all items were in stock I am told an item is missing since I am waiting for news so disappointed.

Fast and efficient

No problem, everything's in order, just waiting for the covid to go through. I've still got a lot of work to do before placing any more orders.

It is a pre-order ... and there the times given are very random .... otherwise once the product returned, everything goes well.

Got a lot of hassle with the order, emailed 5 times to find out when the expected order could be received. Too bad before that I was satisfied.

Hassle-free delivery. Thank you

Allen cool.

I have had problems with a slow delivery that has taken weeks to complete. Also, items are not showing as out of stock on the website.

Lots of choice but long waiting times/delivery times

Though expensive but it is a very good website

Nothing is perfect, you have a great choice, but not always competitive on prices. Sincerely

following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else

Shipping takes too long

very good

Great service and excellent products...when available. Bravo to the whole team!

Fast and wide selection Borderline paint that's almost dry

serious site that also gives good advice