Customer reviews of 1001hobbies

A bit slow. Also, due to our absence, they left the package at a neighbor's house without notifying us, so we didn't know what had happened to the package until the neighbor told us he had it. For the rest, everything was fine.

It's a shame the paints aren't included.

Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?

Delivery as ordered

satisfied

Overall ordering experience was great. Delivery was fast considering the current circumstances. Everything came within a rather secure and good condition box.
However, my only issue would be related to the Scania R730 Streamline model that I ordered. For a newer person they may not receive what they thought they'd get as the products images does not match what you are actually purchasing. Before I ordered, I checked the models number and it referenced many of the same pictures, but of a different configuration. I would like to see accurate images for each product.
That would be my only negative. Everything else about the order to delivery was brilliant. Thank you.

Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.

Fast delivery

Could not follow the trajectory.

Vvvvv

Good, only issue is lack of order confirmation e-mail detailing what I had purchased. Received the Credit Card payment confirmation, OK, but nothing else, which is unusual from an internet seller. Would be 5 stars otherwise.
Delivery was fine, took 6 working/business days to arrive.
Thank you

Delivery time too long. A date should be given if shipment cannot be made immediately.

Price was fair and shipping was fast. It could have been packaged a little better but product was undamaged. Would definitely order from them again

Wide, well-stocked selection. Availability of products a little long.

Everything was perfect, except for the almost 4 weeks I waited for the order to arrive.

Good quality.

Web navigation, good. I keep noticing that data is missing for a good knowledge of the models. Proper shipping

Fast delivery, shame to have to pay to use PayPal, and to advertise free delivery only to end up charging for it, it's a bit average.

Too bad I got the delivery information in French ( not my best language ) but the rest was ok

Speed and tracking are OK, but the shipping box was slightly dented, but without trpo damage to the material saul the slightly crushed Tamiya comppund tube.

I paid 2 x the order. I explained my problem. All I received in return was an automatic official letter...
I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....

For model painting, the number would be useful because it's not easy to choose the right color with the number.

The only problem is the cost of transport

I purchased a gift at 1001hobbies.com. The gift was mailed to my address instead of the shipping address. I paid extra for gift wrap, and the wrapping looked like it was just an old newspaper, loosely taped together, very sloppy.

The sales department reacted very well to a problem with delivery times. Thank you very much.

Pleased with the model, although the box arrived a bit warped. Beyond that, the parts, instructions and decals were in good condition.

Order took a very, very long time to be sent. Impossible to reach by phone and ship reply by email. It was for a Christmas present and received in January...Not very satisfied. Otherwise, lots of choice on the site and the items are very pretty.

Good

The company service worked well, delivery was complete but unfortunately delayed several times. It is unacceptable that the parcel was simply left on the street in front of the house without any notice, making it accessible to third parties. Several deliveries have already been lost in this way. The delivery service is beneath contempt and therefore in the bottom drawer. Something like this makes me think very critically about my customer relationship in future and possibly not order anything else.

for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .

Translations of article names should be improved

.....

Not as i believefd description
But i will keep just disappointed

Good site but more expensive than most others

Good but no precise delivery date

Clearly quickly found what I was looking for.

Delivery too late but good quality products

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Order processing time to be improved.

Order took far too long to arrive! Otherwise good online site!