Customer reviews of 1001hobbies

Very good communication.

Perfect transaction

A responsive and available team, very friendly which spoils nothing.

Perfectly perfect!

everything went smoothly and quickly - very good!

The letter-openerwas everything I expected and in great condition after arrival. It’s an excellent sword replica and it works great. It’s also nice just to hold and look at.

Took 7 days to arrive and 1 of the 2 items should have arrived with my original €100+ order but "wasn't available" even though it was. And because 1001Hobbies doesn't give refunds but vouchers to use in their store I had to order it again (or waste my €23 voucher) plus pay an extra €7,50 in shipping just to get the 2 item(s) they should have sent me the first time.
Tip to those wanting to order from this store: Only order things that are "immediately available" because the "1-2 weeks depot" is not correct. Check my other review for more info.

Fast order processing

All ok

Very easy to use site, fast and impeccable delivery. Nothing to report. Go for it!

Fast delivery and item conforms

Serious Fast delivery!

Fast delivery with parcel tracking. Wide choice of models.

very good servise

Good transaction, especially since item was sent from overseas.

I am in the US - this place looked a little shady at first, but I couldn't find the part anywhere else, let alone at this price.
I took a chance -- the online reviews seemed good.
I am very happy to say 1001 Hobbies is legit and came through for me. I will be happy to order form them again

The products I received were of high quality and I received them in a timely manner.

Professional, fast and efficient.

Good products and a satisfactory telephone service, but delivery times are far too long...too bad.

Satisfied

Everything was perfect, only the order processing time was a little long.

Very good value for money. Very well and securely packaged. This will not be the last time I buy from you!

very precise

Good product! Everything ok! Gladly again.

Excellent job and quick delivery!!

Fast delivery, product as described.

super fast delivery and top product

Fast shipping, stock provided and tracking information, not for everyone. Thank you.

Wonderful

Quick and easy delivery, impeccable. Very good quality products

All perfect

Fast and reliable. Great selection.

Have items in stock, reasonable prices and quick delivery.

very good

I had ordered over €100 worth of items with 2 items stated to be available at the depot and that these would arrive within 1-2 weeks. I had no problem with that and was happy to wait 1-2 weeks. However, after 2 weeks had already passed I still had received no confirmation or shipping email.
After contacting 1001hobbies.com I received no answer. Sending another message to the ticket finally prompted a response where they stated "The available products will be shipped in a first time. In a second time, you will receive:" with images of the two missing items. So I assumed that I would simply receive 2 packages.
However, then I suddenly saw a second separate email stating that "A credit note has been created in your name for your order with reference XXXXXXX" After checking my account, I saw that this "credit" was just a voucher for the specified amount so they did not credit anything (normally companies will refund the money to your bank account). Instead they just gave me a voucher code; effectively forcing me to buy from them again.
When checking for alternative items on their website (as the voucher was for €23,98) I was surprised to see that 1 of the items that was supposedly unavailable when I first placed my order was fully in stock; so effectively they gave me a voucher and forced me to buy the same item again but this time with €7,50 in added shipping costs.
So yeah, while I did receive the other items I find this very unprofessional; especially handing out voucher codes instead of actually refunding the money. Also, they apparently did not answer (or understand) all my questions. I even sent my second message in 3 different languages (Dutch/English/French) as the company is located in France yet still they did not answer my second question about 2 other vouchers that were in my account but had no voucher codes attached to them. One was "1001prime - signup" for 4% discount while the other was called "1001prime - freeshipping" where you wouldn't have to pay shipping if you spent more than €59 (instead of their standard free shipping on orders over €100).
So yeah, while I am happy with my items (I have yet to receive the second package though); they do not answer tickets properly, don't know what they have in stock, and offer solutions that only cost me more money in the end. So if you plan on buying something, I would suggest to only order things that are "immediately available" because the "1-2 weeks" is not correct.

Arrived on time.

VERY GOOD, VERY SATISFIED, THANK YOU.

Superware

I found what I was looking for

I am very satisfied