Customer reviews of 1001hobbies

Delivery times too long ( 13 days for items in stock ) Inadequate packaging. One of the items ordered arrived broken. For these two reasons: poor quality

I placed my order on December 17th for a product""supposedly"" in stock and which I paid for on the spot. Despite being processed the next day it was not shipped until a week later. Then the shipment has taken 10 more working days to arrive (15 calendar days). Not to compare but a fellow hobbyist placed an order on another site on December 30 and on January 5 he had it at home and was able to deliver his gifts on time. If the transport company they work with does not work, maybe they should be able to deliver the gifts on time.

order placed on 2212 we are on 501 and still nothing received

Very good service: order arrived quickly despite the busy end-of-year period, parcel well done goods OK

The first purchase experience definitely negative due to excessively long delivery waiting time (4 months). The second definitely better. To improve the search steps on the site and the shipping costs

I can't say enough about 1001maquettes and I recommend it to all model makers.

The delivery time is a bit long. Despite my question about the delivery time, 1001 maquettes did not reply. Models of good quality and parcel well em

Efficient and serious. Very satisfied. I recommend and thank

Fast and reliable .... Is there a delivery charge and how much is it?

No worries. Fast shipping. Very good

Met the delivery time perfectly. The toy soldiers are beautiful and well cared for I would say beyond expectations.

Everything arrivedverything perfectvery satisfied!!!! Jordan.

I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!

Very good service, keep it up.

a pleasant site to visit, the bonus being the instantaneous contact for immediate answers. I appreciated this little detail which made my purchase much more personal.

I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!

Too bad I can't contact them by phone! I didn't receive an e-mail to let me know when the parcel had arrived. The relationship aspect needs to be improved. Otherwise, I got my parcel on time and I'm satisfied with the service.

I'm very happy with the fast delivery.

received the parcel in very good condition and on time! mer

Very well designed site, I always enjoy using it. Wide choice of layouts. The menus are clear and well designed. The many advanced search options allow you to narrow down the list sufficiently. In the list obtained, the model box drawings are clearly visible without taking up too much space. Packages can be picked up at a nearby relay station. My only complaint is that the search and display time is too long after each click on a search option: 10 to 15 seconds, even though I use a very fast Internet connection. If you have to check 5 boxes to get the list you want, it takes over a minute for it to appear. To reduce this time, I'd need to be able to click on all the desired options first, and only then launch the search.

EXCELLENT 5 STAR TRANSACTION

quality and speed

Very Good very good quality of service fast contact and promise kept for the delivery of N

Hard to find model purchased from 1001 models. Perhaps overpriced for the contents of the box but otherwise all very efficient and well organized. Very satisfied.

Okay order received quickly

The products offered are really many for all needs and of quality. In terms of assistance and information, the service is also of quality. The time elapsed between order and goods arrival considering that the payment is in advance goes a bit long. One criticism for the handling of missing products: the transformation of the value into a discount for a subsequent purchase does not seem correct to me especially in case incomplete orders are repeated.

Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.

In my opinion, the best site for model making. Wide choice and excellent service

I received my parcel in time for Christmas. Phew

Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.

Easy to order on the site, fast shipping! I recommend this site

Careful processing, fast delivery and eco-friendly customer service.

Fast delivery but model box damaged while package was intact. Too bad for a gift

Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

Glad to find original and inexpensive models

continue like this

Very good, thank you.

Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.

The rest was perfect