Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Patrick I.
Rating: 5 out of 5
following a purchase from 02/02/2025
Very good, impeccable service, careful and attentive. I recommend it!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Dario C.
Rating: 5 out of 5
following a purchase from 23/12/2024
Four stars
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Philippe H.
Rating: 5 out of 5
following a purchase from 31/01/2025
Very satisfied with my purchase.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Nicolas V.
Rating: 5 out of 5
following a purchase from 10/01/2025
Very satisfied, received quickly
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Florian F.
Rating: 5 out of 5
following a purchase from 08/01/2025
Everything went really well. Gladly again
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Maite G.
Rating: 3 out of 5
following a purchase from 02/01/2025
The product is very good, the only complaint I have is that it took much longer to arrive than what it said on the website at the time of purchase. If they improve the delivery it will be perfect. Thank you
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Patricia S.
Rating: 3 out of 5
following a purchase from 24/01/2025
I bought brass rods because I wanted them to be straight. They were sent in an envelope that was folded a little to fit in the letterbox.... You could have used rigid packaging...
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Response from 1001hobbies
Hello Madam, We're sorry to hear that the brass rods you ordered did not arrive in perfect condition. We fully understand your disappointment and regret that the packaging used was not rigid enough to guarantee optimal protection. Your feedback is valuable and we will take it into account to improve our packaging methods for this type of product. We apologize again for this incident, and remain at your disposal should you have any questions. Best regards Laure
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Jean D.
Rating: 5 out of 5
following a purchase from 11/01/2025
Very satisfied
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Paul S.
Rating: 5 out of 5
following a purchase from 25/01/2025
Satisfied with everything from the range of products to the price and fast delivery.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Petr A.
Rating: 5 out of 5
following a purchase from 26/01/2025
Thank you!
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Response from 1001hobbies
With pleasure! To you! See you next time!
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Alain C.
Rating: 3 out of 5
following a purchase from 08/01/2025
First order on this site on January 8 and delivered on February 3 because on this site the mention available means at the supplier but is not mentioned which is misleading because according to 1001 hobbies that means at the supplier but that I knew after placing order moreover no time was mentioned in the exchanges by mall therefore I had to raise 3 times to have a date of arrival of the product on the other hand I always had an answer to my reminders but I do not think of recommending on this site.
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Response from 1001hobbies
Hello Sir? We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do everything in our power to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001HOBBIES
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Stefan T.
Rating: 5 out of 5
following a purchase from 21/01/2025
Ordering went smoothly. Several payment options. Also possible to pay in 3 times. Delivery took a little longer but I knew in advance and the product was worth the wait. Product is as shown. So satisfied.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Antoinette L.
Rating: 3 out of 5
following a purchase from 23/01/2025
Problem with delivery
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Response from 1001hobbies
Hello Madam We regret this error and apologize for the inconvenience. However, we would like to draw your attention to the fact that your order was pre-ordered at the time you placed it. This information is indicated both on the product sheet and in the confirmation of receipt sent by email after your order. We apologize once again. Sincerely, 1001hobbies
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Michel S.
Rating: 5 out of 5
following a purchase from 08/01/2025
easy quick compliant
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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benoit G.
Rating: 3 out of 5
following a purchase from 09/01/2025
As I've already written to you, it would be good if the labels on the jars didn't obscure the reference number. What's more, your paints are overpriced compared with other claims for the same brand and manufacturer.
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Response from 1001hobbies
Thank you for your feedback. We understand your point of view regarding the labels and will do our best to improve the visibility of the references. As for the price of the paints, we have taken your comment into account and will check the competitiveness of our prices. Your opinion is invaluable to us in improving our services. Have a nice day!
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Rene C.
Rating: 3 out of 5
following a purchase from 06/01/2025
medium
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Response from 1001hobbies
Thank you for your feedback. We take your comments into account and are always listening to improve. Feel free to share more details if you like. Have a nice day!
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christophe A.
Rating: 5 out of 5
following a purchase from 20/11/2024
Very good
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Régis A.
Rating: 5 out of 5
following a purchase from 27/01/2025
Item conforms to description, well protected (model), and shipped quickly.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted that the item met your expectations and that it was well protected. See you soon for new orders!
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Cheyenne W.
Rating: 5 out of 5
following a purchase from 20/01/2025
Fast delivery, good quality
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Bernard S.
Rating: 5 out of 5
following a purchase from 23/01/2025
E-mails sent to inform sender of choice of delivery service, arrival of parcel at delivery service, vehicle put in place for delivery, parcel delivered. Items ordered meeting expectations
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that the items corresponded to your expectations and that the delivery tracking was clear and complete. We do our utmost to offer you a quality service. We hope to see you soon!
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JOHN S.
Rating: 5 out of 5
following a purchase from 24/01/2025
THE ONLY COMMENT IS A BOUT THE STICKY LABELS YOU PUT ON THE LITTLE PAINT BOTTLES, THEY OBSTRUCT AND COVER UP THE TYPE OF NUMBER PAINT IN THE BOTTLES
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Response from 1001hobbies
Thank you for your feedback! We appreciate you pointing that out. We will take note of your comment about the sticky labels on the paint bottles and aim to improve the placement to ensure the paint numbers remain visible. Your input is invaluable in helping us enhance our service!
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Olivier P.
Rating: 5 out of 5
following a purchase from 25/01/2025
Delivery even faster than expected! Perfect condition....
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Response from 1001hobbies
Thanks for the great feedback! We're delighted that delivery was even quicker than expected and that the parcel arrived in perfect condition. See you soon for another order!
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JOSE BENITO M.
Rating: 5 out of 5
following a purchase from 15/01/2025
IS A RESPONSIBLE COMPANY
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Response from 1001hobbies
Thank you very much for your comment! We are proud to know that you consider us a responsible company. We will continue to work to offer you the best service.
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Jan S.
Rating: 5 out of 5
following a purchase from 27/01/2025
Fast delivery.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Jan L.
Rating: 3 out of 5
following a purchase from 27/01/2025
Fine, only delivery takes several days (week). You think you are ordering on a Dutch site but it turns out it has to come from France.
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Stephanie L.
Rating: 5 out of 5
following a purchase from 22/12/2024
Fast delivery, after ordering :) Serious website, I recommend :)
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Didier R.
Rating: 5 out of 5
following a purchase from 31/12/2024
All is well.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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jean-michel M.
Rating: 5 out of 5
following a purchase from 26/01/2025
Nothing to report
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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davide G.
Rating: 5 out of 5
following a purchase from 15/01/2025
order arrived undamaged, nothing negative to report
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Stefano Q.
Rating: 3 out of 5
following a purchase from 14/01/2025
Shipping lumga
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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Gilles S.
Rating: 5 out of 5
following a purchase from 26/01/2025
Fast delivery, arrived on time at the parcel relay point
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Charlotte N.
Rating: 5 out of 5
following a purchase from 04/11/2024
Fast, careful shipping!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Sven L.
Rating: 5 out of 5
following a purchase from 27/12/2024
The prices and the selection of your products is great I will shop with you more often
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Pietro A.
Rating: 5 out of 5
following a purchase from 28/01/2025
Delivery according to my order, fast
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Samuel P.
Rating: 5 out of 5
following a purchase from 26/01/2025
Package conforms to specifications Fast delivery time
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Eric A.
Rating: 5 out of 5
following a purchase from 30/01/2025
fast delivery and perfect packaging. The TOP
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Davide M.
Rating: 5 out of 5
following a purchase from 27/01/2025
Good
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Celine S.
Rating: 5 out of 5
following a purchase from 16/12/2024
Great product, easy to purchase and awesome communication. I was actually surprised by how fast it shipped haha. Would definitely come back for more!!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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santiago C.
Rating: 5 out of 5
following a purchase from 13/12/2024
Very efficient and punctual service. No problems at any time
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that the service was efficient and timely, and that you had no problems, and we look forward to continuing to provide you with an excellent experience for your future purchases!
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