Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Thank you for your feedback. We're glad you enjoyed browsing the site. We understand that slow delivery can be frustrating and apologize for the delay. We are doing our best to improve our shipping times. Thank you for your patience and understanding.
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Delphine V.
Rating: 5 out of 5
following a purchase from 11/12/2024
Product meets my expectations, fast delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that the product met your expectations and that delivery was quick. See you soon for new orders!
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Xavier R.
Rating: 5 out of 5
following a purchase from 07/12/2024
The parcel was well protected. Very satisfied with this order. I would just like to say that it would be nice (for some collectors) to specify on the site the versions (if there are different ones) between the figurines (US or European version for example).
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that the parcel was well protected and that you are satisfied with your order. We are taking into account your suggestion concerning the precision of the figurine versions and will see how to add it to the site to better meet collectors' expectations. Your opinion is invaluable and helps us to improve. See you soon!
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Christophe C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Serious store Responsive order tracking
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that you are satisfied with our reliability and order tracking. Your trust is precious to us. See you soon for new orders!
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Daegan B.
Rating: 3 out of 5
following a purchase from 03/12/2024
It took more than two weeks to receive my order. Website also gives unclear indication of current status.
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PHILIPPE M.
Rating: 5 out of 5
following a purchase from 28/11/2024
I've already replied but I'll do it again. Great items ordered but the parcel arrived all torn up... Fortunately, there was no damage to the boxes. We had made the usual reservations in spite of everything
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Response from 1001hobbies
Thank you for your feedback. We are delighted that the items arrived in good condition despite the state of the parcel. We understand that this can be frustrating and we apologize for the situation. We will pass on your comments to our delivery department to prevent this from happening again. Thank you for your understanding and patience. Please do not hesitate to contact us if you have any questions or require assistance.
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Marc R.
Rating: 5 out of 5
following a purchase from 19/11/2024
The order was placed within a reasonable timeframe, although it was difficult to assemble all the items in a single shipment, so a second shipment was necessary. Santa's elves have been hard at work!
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Response from 1001hobbies
Thank you for your positive and humorous feedback! We're delighted that everything was delivered on time, even with an extra shipment. Our elves (and the whole team) work hard to satisfy our customers! See you soon for new orders and happy holidays!
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Éric B.
Rating: 5 out of 5
following a purchase from 15/11/2024
Super
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Response from 1001hobbies
Thank you so much! We're delighted that everything lived up to your expectations. We hope to see you soon!
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Jayson V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Great site, great offer compared to competitors, gunplats, Evangelion are a big plus, unfortunately a lot of pre-orders and a lot of waiting before shipping certain products (ordered especially for you).
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Response from 1001hobbies
Thank you very much for your detailed feedback! We're delighted you're enjoying our offering, especially the Gunpla and Evangelion. We understand that the wait associated with pre-orders can be frustrating, and we do our best to ship products as soon as they are available. Your patience and understanding are greatly appreciated. Please do not hesitate to contact us if you have any questions or require further information.
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ARMAND F.
Rating: 3 out of 5
following a purchase from 10/11/2024
it did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.
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Frans S.
Rating: 5 out of 5
following a purchase from 11/12/2024
Top arranged
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pascal F.
Rating: 5 out of 5
following a purchase from 12/12/2024
VERY GOOD
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Response from 1001hobbies
Thank you so much for your feedback! We are delighted that everything went well. See you soon for new orders!
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Nico D.
Rating: 5 out of 5
following a purchase from 24/11/2024
The items are fine. It can only take a while for the shipment to be complete, but that is also indicated.
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Mathias U.
Rating: 3 out of 5
following a purchase from 30/11/2024
Missing a Viet Cong soldier's box
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Response from 1001hobbies
We apologize for this oversight in your order. We will check this and ensure that the Viet Cong soldier box is sent to you as soon as possible. For further information, please contact us at [email protected]. Thank you for your understanding!
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ALAIN C.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very well done and complete site. 2 models bought for the Christmas of a little boy who loves manga. Should be fun!
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Response from 1001hobbies
Thank you very much for your comment! We're glad you found the site comprehensive and easy to use. We hope that the models will give great pleasure to the little boy who loves manga. Merry Christmas to you and to him!
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Valerie R.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very satisfied, fast delivery, careful packaging
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the speed of delivery and packaging. Your satisfaction is our priority. See you soon for new orders!
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Béatrice C.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very serious site. Order shipped quickly and received in 3 days. Thank you for your professionalism.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the speed of shipment and receipt of your order. Your confidence and encouragement are much appreciated. See you soon for new orders!
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bruno F.
Rating: 5 out of 5
following a purchase from 01/12/2024
Totally satisfied with correct follow-up times
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Response from 1001hobbies
Thank you for your feedback! We are happy to hear that everything went well. See you soon for new orders!
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Massimo B.
Rating: 5 out of 5
following a purchase from 12/12/2024
Products arrived quickly
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Steven S.
Rating: 5 out of 5
following a purchase from 22/11/2024
All ok
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Milan C.
Rating: 5 out of 5
following a purchase from 16/11/2024
Very satisfied top thanks
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Thierry B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Very fast and excellent site
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Response from 1001hobbies
Thank you for your review! We're delighted you enjoyed our service. We hope to see you soon!
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Christine C.
Rating: 5 out of 5
following a purchase from 23/11/2024
Fast shipping. Item well packaged. I recommend
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Response from 1001hobbies
Thank you very much for your positive feedback! We're glad you enjoyed your experience. See you soon on our website!
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Dylan C.
Rating: 5 out of 5
following a purchase from 16/11/2024
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olivier C.
Rating: 5 out of 5
following a purchase from 30/11/2024
very good service + large selection of items.
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Response from 1001hobbies
Thank you for your comment! We're delighted you enjoyed our service and selection of products. We hope to see you soon!
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Timothy N.
Rating: 5 out of 5
following a purchase from 24/11/2024
Nice easy to navigate website. Shipping was very fast and easy to track. Thanks!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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HAEGELIN L.
Rating: 5 out of 5
following a purchase from 02/12/2024
beautiful models, and perfect shipping.
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Response from 1001hobbies
Thank you for your positive feedback! We're glad you're happy with the quality of the models and the shipping. See you soon for more orders!
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Magali R.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast delivery, product conforms Thank you 🤩
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you were satisfied with your order. See you soon for new shopping experiences with us! 🤩
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Manuel J C.
Rating: 5 out of 5
following a purchase from 24/11/2024
Fully satisfied
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are completely satisfied, we hope to see you again soon!
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René P.
Rating: 3 out of 5
following a purchase from 02/12/2024
I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you
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Response from 1001hobbies
We apologize for this inconvenience. If you have not yet received the missing item, we invite you to contact our customer service department at [email protected] to quickly resolve this situation. We understand your disappointment and will do our best to rectify the situation. Thank you for your understanding.
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Pascal C.
Rating: 5 out of 5
following a purchase from 22/11/2024
Everything was perfect, from the choice on the site to the delivery.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything lived up to your expectations, from navigating the site to receiving your order. See you soon for new orders!
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Joël B.
Rating: 3 out of 5
following a purchase from 03/12/2024
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
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Response from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
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Alexander M.
Rating: 5 out of 5
following a purchase from 10/12/2024
The item I ordered (Gundam L'Frith) is very hard to get elsewhere, 1001Hobbies had plenty in stock, delivered very quickly (earlier than advertised) and the goods are in pristine condition. Great service, will order again!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Evy V.
Rating: 5 out of 5
following a purchase from 21/11/2024
My package took quite a while to arrive. I contacted customer service and was helped in a very pleasant way. A few days later I received my package.
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Kai M.
Rating: 5 out of 5
following a purchase from 08/12/2024
Everything is fine.
Fast shipping and very well protected packaging.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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laurent S.
Rating: 5 out of 5
following a purchase from 01/12/2024
no worries from order to delivery. everything is in order.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that everything went smoothly, from order to delivery. See you soon for new orders!
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ENRIQUE M.
Rating: 5 out of 5
following a purchase from 22/11/2024
Fast and efficient delivery.
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Response from 1001hobbies
Thank you very much for your feedback. We are delighted that the delivery was fast and efficient, see you soon for your next orders!
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Patrice G.
Rating: 5 out of 5
following a purchase from 25/11/2024
Order received on time and as requested
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Response from 1001hobbies
Thank you for your feedback! We're delighted that your order was received on time and to your expectations. See you soon for new orders!
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tommaso F.
Rating: 5 out of 5
following a purchase from 15/11/2024
Pop up berserk statue L Max Factory, the statue arrived in very good condition, also the box perfect, once assembled it is very beautiful and I am happy with the purchase, recommended product
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Alain S.
Rating: 5 out of 5
following a purchase from 13/11/2024
Very satisfied with the products.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied with our products. See you soon for new orders!
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