The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
Your package was temporarily blocked by the delivery service, but it will be delivered again today. We apologize for the delay and wish you a good acceptance.
Best regards
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Mourad K.
Rating: 1 out of 5
following a purchase from 25/06/2026
So, well, the worst is the unsmokable white CBD, hard as a rock, I'm disgusted to have wasted money
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Response from 321cbd
Hello Mourad,
Thank you for taking the time to share your experience. We are sorry to hear that the product did not meet your expectations. Your satisfaction is important to us; please feel free to contact us directly so we can discuss and find a solution together.
Best regards,
The 321cbd team
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Christophe D.
Rating: 1 out of 5
following a purchase from 24/06/2026
Very approximate manicure like the weight elsewhere and the different varieties are all quite the same, in taste, in smell as in texture. This first order strongly disappoints me. The only positive point is the fast delivery.
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Response from 321cbd
Hello Christophe,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Your feedback is valuable to us, and we would like to discuss further with you to understand your concerns and improve our services.
Best regards,
The 321cbd team
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Patrik L.
Rating: 1 out of 5
following a purchase from 01/06/2026
No, I haven't given my order. I contacted my colleagues from the gendarmerie in Strasbourg
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Response from 321cbd
Hello Patrik,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your order. To better understand the situation and find a solution, we invite you to contact us privately.
Best regards,
The 321cbd team
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Stéphane R.
Rating: 1 out of 5
following a purchase from 13/05/2026
Still nothing received
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Response from 321cbd
We invite you to consult our response to your previous message. Everything is detailed there. Thank you.
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Beryl D.
Rating: 1 out of 5
following a purchase from 20/05/2026
When I placed my order, I received a delivery date. It was wrong and instead of 2-3 days it will be more than a week because of the holidays - when I made the purchase the expected delivery was BEFORE the holiday. I tried to change the address because I wouldn't be home, but it's impossible with DPD, and the company can't help me. Maybe it's a good price but it's not worth it if customer service is useless when we have a problem with something. It was the first and last time I will make a purchase with this company.
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Response from 321cbd
Hello Beryl,
The delay is due to the holidays, as we explained to you. A request to change the address has been made to the carrier. We are waiting for their response. Best regards.
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Manuel K.
Rating: 1 out of 5
following a purchase from 14/05/2026
. Broken emails . Did not register my payment . Slow service . No tracking of the order . Still haven't received my order after TWO FUCKING WEEKS. . Never again.
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Eric G.
Rating: 1 out of 5
following a purchase from 16/05/2026
I did not receive my package.
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Response from 321cbd
We acknowledge your notice. However, we have proof that your package was indeed shipped on the 16th and delivered on the 20th.
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Baptiste P.
Rating: 1 out of 5
following a purchase from 25/01/2026
Hay
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Response from 321cbd
Sorry that the product did not suit you.
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Manon M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Doesn't have any effect ...... and yet I took the most powerful CBD on the site .. disappointed
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Sylvain D.
Rating: 1 out of 5
following a purchase from 13/01/2026
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Oceane C.
Rating: 1 out of 5
following a purchase from 31/12/2025
No effect, the resin smelled like burnt tire, I had already placed an order and it was fine but this time it was catastrophic, one of the two flowers ordered was extremely dry very disappointed ..
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Laure F.
Rating: 1 out of 5
following a purchase from 17/11/2025
no customer service. Quantity received does not match the quantity ordered and paid. 321 CBD promises delivery in 24 hours, which is not the reality.
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Yann C.
Rating: 1 out of 5
following a purchase from 14/11/2025
The worst amnesia resin on all the sites I have tested
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Elisabeth A.
Rating: 1 out of 5
following a purchase from 07/11/2025
I ordered a liquid dosed at 10% and I received one dosed at 5%.
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Emilie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Incomplete order, customer service responds a week later... The phone number doesn't work Disappointed
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Titouan F.
Rating: 1 out of 5
following a purchase from 02/10/2025
Stop burning the buds under UV. False advertising, the color of the bud looks much lighter (normal) compared to what we receive... Anyway, your CBD gives me a headache, one wonders what you put in the fertilizer during flowering... It feels like it's not healthy products consistent with the natural state of the initial plant... anyway disappointed because it was good before.
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Response from 321cbd
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. The quality of our products is at the heart of our concerns, and we take our customers' feedback very seriously to continue improving.
We encourage you to contact us directly so that we can discuss your experience and find a solution together. Your satisfaction is essential to us.
Best regards,
The 321CBD team
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Francis Z.
Rating: 1 out of 5
following a purchase from 23/08/2025
I was unable to apply my rewards and despite two messages, I have received no response.
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Response from 321cbd
Hello, you have received the answers to your questions.
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Milcent L.
Rating: 1 out of 5
following a purchase from 17/08/2025
Delivery in 48h not respected since the change of carrier
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Sophia J.
Rating: 1 out of 5
following a purchase from 14/08/2025
NON-EXISTENT customer service, neither by phone nor by email... I received my incomplete order... maybe I will have better luck here! THANK YOU in advance for your response (either send me the resin that I did not receive or refund me!)
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Response from 321cbd
The customer service agent was on summer vacation, but upon their return, all issues were resolved and you received your resin.
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Elisa G.
Rating: 1 out of 5
following a purchase from 17/08/2025
One product out of 2 was missing, no response from customer service!!
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Response from 321cbd
Hello, your missing product has arrived.
The 321cbd team
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Ladislas R.
Rating: 1 out of 5
following a purchase from 03/08/2025
My order was never delivered and no one answers the customer service phone
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Response from 321cbd
Of course you received your package.
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Philippe P.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,
Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.
Best regards,
The 321cbd team
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Julie G.
Rating: 1 out of 5
following a purchase from 02/07/2025
Very, very long delivery times. The 24 to 48 hours are never respected, it's more than a week minimum. When ordering more than 10g, the quality is mediocre, a lot of branches to add weight, broken buds, in short, poor quality!
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Deike R.
Rating: 1 out of 5
following a purchase from 05/06/2025
No good fermentation, many small branches
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Dennis J.
Rating: 1 out of 5
following a purchase from 28/05/2025
No
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Arnaud D.
Rating: 1 out of 5
following a purchase from 19/05/2025
The products do not meet my expectations at all
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Charlie R.
Rating: 1 out of 5
following a purchase from 01/05/2025
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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Iolanda B.
Rating: 1 out of 5
following a purchase from 12/04/2025
I have not yet received the order
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Sabrina C.
Rating: 1 out of 5
following a purchase from 08/03/2025
I haven't received my package!!!
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2025
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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Thierry S.
Rating: 1 out of 5
following a purchase from 19/01/2025
Dispute over delivery, ongoing since 21/01 and still no solution
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Gerardus S.
Rating: 1 out of 5
following a purchase from 27/12/2024
I made 2 requests but I received one and I put a message to them and I have no answer.
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Sophie D.
Rating: 1 out of 5
following a purchase from 24/12/2024
I ordered on December 24th, the order was only sent on the 30th and I received it on January 3rd and I wasn't even informed. It's shameful, I won't be ordering from you again.
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Melanie Q.
Rating: 1 out of 5
following a purchase from 19/12/2024
Very dissatisfied with customer service, the phone number is no longer assigned. I was billed for a €109 order that should have arrived on December 24, but I still haven't received anything. This is outrageous.
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Jean-Claude H.
Rating: 1 out of 5
following a purchase from 20/12/2024
hello no I'm not at all satisfied, when I ordered NOTHING was specified just the brands of flowers and C B D oil so I took the oil that I normally take and now I receive Hydrosoluble oil, ... which has nothing to do with the sublingual, I was almost ready to send you back everything and then pissed off I gave it to a friend so I'm not!!! no big deal I'll go get some thank you
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Adrien G.
Rating: 1 out of 5
following a purchase from 20/12/2024
Order not received 12 days later. No replies to my emails. I will not recommend this site again, very disappointed with the customer service.
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Vincent M.
Rating: 1 out of 5
following a purchase from 19/12/2024
MY order of december 19, 2024 has still not been received. I can't reach you on the toll-free number, which has been disconnected. How can I get a refund? Kind regards and happy New Year.
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Fabien L.
Rating: 1 out of 5
following a purchase from 19/12/2024
Order received but product very very very dry, I am disappointed with the quality received compared to usual. Should I change my website?
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