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C
Rating: 5 out of 5
I've been ordering from 321 for 2-3 years and have never been disappointed. Always top-notch, on-time delivery, product as expected. You can go with confidence.
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Customer reviews of 321cbd
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 4 018 published reviews
Summary of reviews
The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersF
Rating: 4 out of 5
Regular quality of the product usually purchased. Disappointed however with the Afghan Gold purchased during the "Father's Day" promotion, the product was dry and therefore probably old. I also regret the lack of response to emails, which seems to be recurrent. Sincerely
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into the problem and hope to resolve it quickly and correctly. However, after checking with our customer service department, we have not received any e-mail from you. If you encounter a problem when receiving your order, we invite you to contact our customer service via the "contact us" section directly on our website, on our e-mail address: [email protected] or on our telephone line: 09 71 07 79 59 (toll-free number available Monday to Friday from 10am to 1pm and from 2pm to 5pm.) As a loyal and regular customer, 321CBD is committed to offering you an impeccable service, so we will immediately send you your Resine Afghan Gold item, which will be delivered in the best possible conditions. Our Customer Service will contact you today to give you your new tracking number. The 321CBD team.
J
Rating: 5 out of 5
Fast shipment, compliant products!
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C
Rating: 5 out of 5
Super at the top! I recommend it!
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L
Rating: 5 out of 5
Good products. Regular promotions. Delivery times respected. What more can I say ?????
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L
Rating: 4 out of 5
Very good! Fast delivery!
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J
Rating: 4 out of 5
It could be 5 stars but the constant absence of orange bud frustrates me so much that you manage to disappoint me What a shame!
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Response from 321cbd
Thank you for your feedback. We are committed to satisfying you with quality products. As customer satisfaction is our top priority, we are pleased to inform you that we will be restocking the Orange Bud variety on our website. :) The 321CBD team
É
Rating: 5 out of 5
Very good, satisfied with my products. As described. Fast delivery. Would recommend.
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A
Rating: 1 out of 5
I am very unhappy and disappointed with my order from 321 cbd. I had ordered cbd oil for cats and instead I received a small glass bottle of cbd root. I spent about twenty euros for nothing. I will no longer order from 321 cbd. I don't recommend this site
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. If you notice an anomaly upon receipt of your parcel, please contact our customer service department, along with a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. In this way, we have the opportunity to resolve the dispute as quickly as possible. If we wish to rectify the situation, our customer service team will contact you to explain the steps to be taken and ensure your complete satisfaction. The entire 321CBD team.
J
Rating: 5 out of 5
Not disappointed with my order, fast service
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A
Rating: 5 out of 5
Seems effective, to be confirmed with a little more time spent using the product.
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I
Rating: 5 out of 5
Fast shipping.
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F
Rating: 5 out of 5
Very happy with my first purchase. Fast delivery.
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B
Rating: 5 out of 5
Correct delivery Top product
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E
Rating: 1 out of 5
No effect !!!!
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Response from 321cbd
We are very sorry that you did not enjoy our products. We are sorry that CBD products did not live up to your expectations. The effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. In order to offer you the best possible service, our customer service team will contact you today to determine the right dosage for your needs. The 321CBD team.
A
Rating: 1 out of 5
Order placed and paid on the 16th since no parcel and an e-mail to tell me it will arrive but it's the 23rd and still no news, it's impossible to reach them by phone, I advise you not to order from 321 cbd.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your previous exchanges with our customer service department, our customer service department has carried out a check on the status of your order. According to our carrier, your parcel was delivered on Friday 25.06.22 and we hope you had a good reception. For all orders placed before 2 p.m. from Monday to Friday, shipment takes place the same day and delivery is effectively 48H working days (except for postal delays beyond our control). 48H delivery is effective from the moment your order has been dispatched. Your parcel was picked up by our carrier on Friday June 17. Following the weekend, your parcel resumed its journey on Monday June 20. However, due to a misdirection, your parcel has been slightly delayed, for which we apologize. Our customer service is available Monday to Friday from 10am to 1pm and from 2pm to 5pm by phone. Customer service is also available via our "contact us" form. In order to offer you the best possible service, our customer service team has offered you a promotional code worth 50% off our entire site. We sincerely hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. The 321CBD team.
P
Rating: 5 out of 5
Fast, reliable delivery, no worries.
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S
Rating: 5 out of 5
I bought some cbd oil, it's great, I can sleep again.
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L
Rating: 4 out of 5
I managed to relax, but I'll take the higher dosage next time. One small downside. I didn't receive the email for the fête de la musique promo.
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G
Rating: 5 out of 5
I smoke a CBD after eating in the evening, it is a small moment of relaxation very appreciable ...
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F
Rating: 5 out of 5
Meilleures site de cbd je veux rien savoir d'autre
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P
Rating: 4 out of 5
Very good flowers, effective, greasy and the effects are there?
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Response from 321cbd
Your support is greatly appreciated and we thank you for your feedback. Your request has been forwarded to our customer service department. The entire 321 CBD team works year-round to provide you with the best possible service. As customer satisfaction is our priority, our customer service department has scheduled a new shipment with an additional package due to the dispute encountered previously. The 321CBD team.
C
Rating: 5 out of 5
Top quality!
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U
Rating: 5 out of 5
Even if the Trim is of inconsistent quality, the customer service is top-notch!
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J
Rating: 5 out of 5
Super everything is there and fast service
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M
Rating: 5 out of 5
Cbd oil with a nice texture and pleasant taste. I'm very satisfied.
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E
Rating: 5 out of 5
The product met my expectations and the delivery was perfect!
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A
Rating: 5 out of 5
Very satisfied with the products and delivery.
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M
Rating: 5 out of 5
I'm happy and very satisfied In addition to new varieties that I was able to test and that helps me even more in my chronic disease Bravo for the site for its diversity in products Satisfied with fast and efficient deliveries
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C
Rating: 5 out of 5
merci, avec les soucis que j'ai en se moment avec ce produit mon stress et ma fatigue son moins dure a gérer
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C
Rating: 5 out of 5
Impeccable, as usual! Thank you so much!
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B
Rating: 5 out of 5
Good products, as described, sent quickly and very good loyalty system Bravo????????
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C
Rating: 4 out of 5
Fast delivery, good value for money. So why not 5*? The packaging (bubble envelope) is not sufficient ... arrived once opened and a second time, rescotched by mail, for me, it becomes imperative to take solid envelopes or taped on all 4 sides. Otherwise... I remain faithful it's di almost perfect. Thank you 321 cbd ??????
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Response from 321cbd
The entire 321 CBD team would like to thank you for your kind feedback. Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly. The 321CBD team.
V
Rating: 5 out of 5
Quick delivery
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S
Rating: 5 out of 5
Excellent value for money
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N
Rating: 1 out of 5
Very bad sevice! I am still waiting for my order # YDUFVPLPJ
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Response from 321cbd
Thank you for your comment. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. According to our carrier GLS, your package would have been delivered against signature to your home on June 2, 2022 at 3:00 p.m. We have opened an investigation with our carrier to find out more about what may have happened. Anxious to offer you an irreproachable service, in addition to offering you a promotional code worth -50%, we undertake to send a new return of your package. We would like to correct the situation, which is why we will contact you at the beginning of the week to ensure your complete satisfaction. The 321CBD team
L
Rating: 3 out of 5
Hello I ordered after having a bad impression on a product so I don't stay on a bad impression, so I took back the afghan resin and this one is at the top and the Ringo's gift in 25g,I liked the little gift with it but one problem and not the least IT'S TOO OUT OF STOCK but too much I'm used to being at the cbd farm which are rarely out of stock but nevertheless I can have a delivery the next day there I have to make sure not to be out of stock and that 321 cbd is out of stock often and what's missing you have to wait and I take the cbd that's out of stock. I take the cbd because I'm ill and the afghan resin 40% for my pain is top and I don't need to increase the morphine or even take the rapid morphine so I found a good product for ringo's it surprised me because I didn't really believe in it and given that the rate is high I told myself it was a scam and it's not. So I have 2 choices of online stores except that you're out of stock with far too many out-of-stocks considering the choice you offer and it's a shame frankly. Too long for colissimo and still out of stock and frankly you have to keep customers coming back too!!!! And as for the resin, I'm going to recommend some more, hoping that there won't be too many shortages, and certain varieties of flowers, because at the moment you have a high percentage of cbd and your shortages are very problematic for me as a patient, and it was thanks to high-dose cbd that I stopped taking the drug, so that's why my note: PERMANENT SHORTAGES!!!!! IN THE HOPE THAT MY MESSAGE WILL HELP YOU TO IMPROVE AND THAT YOUR STOCKS WILL BE AVAILABLE. Best regards.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. The entire 321CBD team.
M
Rating: 5 out of 5
Top of the top! Perfect: Quality, Price and Service :o)
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A
Rating: 2 out of 5
Having already ordered from 321 cbd, I ordered from them again. Unfortunately, the delivery time was twice as long, i.e. 1 week. As a result, I would be more reluctant to place new orders as I had originally intended to do.
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Response from 321cbd
Thank you for taking the time to bring this to our attention. We use your feedback to improve and make sure this doesn't happen again. :) Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm on Fridays and at weekends will be dispatched the following Monday. As far as delivery times are concerned, we are dependent on our service provider Colissimo. Some sorting centers in different regions may experience delivery delays. Your EUSQKQJKS order placed on 09.06.22 at 22:18 was picked up the next day, Friday 10.06.22. On Monday your parcel resumed its routing so that you met a good reception on Wednesday 15.06.22.
K
Rating: 2 out of 5
Delivery in more than 48h and already 2 times contacted for complaints and never any answer.
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Response from 321cbd
We set ourselves high standards and are sorry to hear that they were not met during your interaction with our company. Following your complaint to our customer service department on 09.06.22 at 19:25, you received a reply the very next day, on 10.06.22 at 09:26. As explained in our previous exchanges, for all orders placed before 2pm from Monday to Friday, shipment is made the same day and delivery is effectively 48 hours (except for postal delays beyond our control). 48H delivery is effective from the moment your order is shipped. Due to the bank holiday on Monday June 6, your SSZHRCRMJ order placed on 04.06.22 was prepared and dispatched as soon as we returned to our premises on 07.06.22. According to the colissimo tracking system, the estimated delivery date is 10.06.22. We are sorry to hear that your experience was disappointing, we really appreciate that you brought this problem to our attention. The 321CBD team.