The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
My German Shepherd has stage 4 hip dysplasia. He was really suffering, he's 9 1/2 years old and I didn't want to operate so I tried cbd as a last resort. He's been on the treatment for a week now and he's better already, so I'm still hopeful!
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Marie-Rose
Rating: 4 out of 5
following a purchase from 13/09/2022
nina lemon good product, good manicure, light lemon taste
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jen D.
Rating: 4 out of 5
following a purchase from 13/09/2022
Sympathetic choice especially on resins and fast shipping Promo really good but not often enough lol Fast shipping and discreet package..in short g2g
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Gerard L.
Rating: 1 out of 5
following a purchase from 13/09/2022
I don't want to have to ask 40 times for an opinion. Here it is
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again.
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Abdelaziz S.
Rating: 1 out of 5
following a purchase from 13/09/2022
Here's the proof. 321CBD 0 Order history MSEDUSCWK Carrier Colissimo Domicile Payment method Vivawallet Order reference MSEDUSCWK - placed on 05.09.2022 Delivery address Aubervillers France Billing address Aubervillers France Order status 08/09/2022, Shipped, received on 10 September 05/09/2022 Payment accepted
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As indicated on our website, 48-hour delivery cannot be guaranteed during sales periods. After checking your customer account, we can see that customer service has returned to you to explain the situation. In addition, your parcel was dispatched on 08 September and indicated as delivered on 10 September, i.e. a delivery time of 48 hours from the time your order was dispatched.
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GILLES L.
Rating: 4 out of 5
following a purchase from 10/09/2022
The quality of the flowers is perfect, the discreet packaging in printer cartridge mode is perfect too, because the clever kids at the post office have fun opening the bubble envelope to see what's inside, and the fact that it's discreet means they don't look any further, and they're also missing the little gift that feels good, otherwise there's nothing to say.
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Fadhima N.
Rating: 1 out of 5
following a purchase from 04/09/2022
Parcel not received because it was sent to a delivery point whereas I usually receive it in the mailbox, so the order was placed over a week ago and still nothing.
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Response from 321cbd
Thank you for your comment. We apologize for the inconvenience. A request has been made to colissimo customer service to determine the circumstances of this delivery and to ensure that this dispute does not recur. The 321CBD team.
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Ludovic S.
Rating: 4 out of 5
following a purchase from 03/09/2022
Very good, I recommend
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Laurence
Rating: 1 out of 5
following a purchase from 02/09/2022
My order is missing bags, the package was open.
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Response from 321cbd
We thank you for your feedback and are sincerely sorry for this inconvenience. We were able to ascertain during your exchange with our customer service department that a new shipment containing the missing package had indeed been dispatched from our premises in order to regularize this dispute. We hope you have received it safely. The 321CBD team.
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Patrick M.
Rating: 4 out of 5
following a purchase from 02/09/2022
On the whole, the cbd flowers are good but some don't taste as advertised, which is a pity... I recommend this site because I'm quite satisfied with it ??????
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Bernard F.
Rating: 4 out of 5
following a purchase from 01/09/2022
Good value for money. Fast delivery.
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Dyru
Rating: 3 out of 5
following a purchase from 01/09/2022
The time on the website is 24 to 48 hours, but I had to wait 4 days. Double the advertised time?
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Response from 321cbd
Thank you for your comment. In view of the high volume of orders due to previous offers and as indicated on our website, delays may have occurred in the processing and dispatch of orders and we apologize for this. According to the colissimo tracking system, your order has been delivered today and we hope you have received it safely. The 321CBD team.
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Tony B.
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good site, I don't give five stars for the price.
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JEAN-FRANçOIS G.
Rating: 3 out of 5
following a purchase from 01/09/2022
Quality product all right but delivery much too late, 6 days ??
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Response from 321cbd
Thank you for your return. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. Your parcel was picked up by our carrier on September 08, 2022. According to the colissimo tracking system, your package was delivered on Saturday, September 10. The 48H delivery is effective from the moment your order has the shipped status. The 321CBD team.
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Pascal
Rating: 4 out of 5
following a purchase from 01/09/2022
Everything's perfect except for one detail: the branches are quite heavy. Fewer branches!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality Department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
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Herve C.
Rating: 4 out of 5
following a purchase from 01/09/2022
Perfect thank you too bad many products out of stock late delivery due to the post nothing to do with the site I recommend
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Puech C.
Rating: 3 out of 5
following a purchase from 01/09/2022
Hello bcp too many branches in flowers Ringo s gilf too bad and I did not receive the grinder offered for any order placed before 11/9 but overall pretty good to see for a possible other order
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. We invite you to attach a photo of the variety you have received. Once this has been done, we will forward your complaint to the quality department so that we can resolve your dispute as quickly as possible. The grinder offer was for a limited time during the week of August 15 to 21, and was also a limited offer depending on stock. The 321CBD team.
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Lolo
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good product, it's a pity that delivery times are not respected.
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Guest
Rating: 4 out of 5
following a purchase from 01/09/2022
order received promptly
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patricia P.
Rating: 4 out of 5
following a purchase from 29/08/2022
Super I recommend
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patricia P.
Rating: 4 out of 5
following a purchase from 29/08/2022
Au top.super
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Chica L.
Rating: 2 out of 5
following a purchase from 29/08/2022
The site is well designed and the prices are affordable, which is a big plus point! This site was recommended to me by a friend, who is very satisfied. However, not having received my order despite the fact that it says "delivered to my mailbox" on September 5th, I took the liberty of writing them two emails to which I still haven't had an answer. I've had to pay for more than 100? I would have liked to have been able to give you my opinion on the different varieties I had ordered...but for the moment, it's going to be complicated...?
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Response from 321cbd
Thank you for your feedback. In view of the large number of customers during our previous promotional offer. Customer Service does its utmost to respond to every request. 321CBD is committed to ensuring that every order placed on our online store reaches its destination safely. Unfortunately, we were unable to locate your request with our customer service department. If the dispute has not yet been resolved, we invite you to go to your post office (this can be done by telephone or via the post office website) and give them your tracking number to dispute the delivery of your parcel. This is important to avoid this kind of incident happening again in the future. Once this has been done, the Post Office will indicate it on your tracking number, which will enable us to resend your parcel. You can then contact our customer service department by telephone or via the contact form, and we will send you a new parcel at our expense. The 321CBD team.
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Gilles D.
Rating: 1 out of 5
following a purchase from 29/08/2022
For the first time, I'm disappointed with the customer service, impossible to reach them over 2 days, voicemail, and no response to an email sent 4 days ago... On the other hand, I received a notice of satisfaction. Well, these things happen. The fact remains that I'm still an officionados. A pluche...
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Response from 321cbd
We always strive to offer an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. In view of the high volume of traffic during our previous promotional offer. Customer Service does its utmost to respond to every request. Satisfaction e-mails are sent automatically. Our after-sales service remains at your entire disposal. The 321CBD team.
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Sylvain A.
Rating: 4 out of 5
following a purchase from 28/08/2022
Clean satisfied fast delivery corect taste corresponds to the advertisement on 10 I will put 7 on 10 on the quality of the cbd better than in the sector and at a reasonable price and perfect packaging go 8 on 10 is my 4 stars on 5 good continuations
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Quentin B.
Rating: 4 out of 5
following a purchase from 28/08/2022
Very good site, choice, follow-up, simplicity, the articles are good and the discounts or gifts sometimes offered incite to order always via this site.
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Sinan U.
Rating: 4 out of 5
following a purchase from 28/08/2022
Hello very satisfied with the site fast delivery
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David B.
Rating: 1 out of 5
following a purchase from 27/08/2022
First order and moreover sponsored by a friend I did not receive like her the small grinder which was offered to him at the time of his first order then on a bag of the 3 ordered instead of having the 5g envisaged I had only 4g I sent via the site a message to explain the situation and my disappointment further to that and 4 days later still no answer..... I don't find this very serious.... So yes, the deliveries arrive on time, yes, the products are of excellent quality.... But the welcome on the site, the weight of the bags and the commercial return is really average.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. During your exchange with our customer service, our representative responded to your request. As explained in your previous exchange, the offer of free grinders was of limited duration, and was also a limited offer depending on stock. We invite you to send us a photo of the product closed and sealed with the weight indicated when you weighed it. This will enable us to forward your request to the relevant department, so that we can resolve the dispute. We are still waiting for your return... Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Nicole R.
Rating: 3 out of 5
following a purchase from 27/08/2022
Difficult to dose Always difficult to put to sleep
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Response from 321cbd
Thank you for your feedback. A 10 ml bottle of Full Spectrum Nerobi 10% CBD oil contains approximately 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. If after a few weeks the desired effects are still not present, we invite you to switch to an oil with a higher CBD content. The 321CBD team.
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Mony
Rating: 4 out of 5
following a purchase from 26/08/2022
Hello, It's a bit early to be very objective about CBD because I've only been using it since last Friday, less than a week ago, but I must admit that my neck hurts less and my knees hurt more when I take 5% at a rate of 6 drops a day. I also give some to my 14 1/2 year old dog, who has trouble getting up, and I've noticed a slight improvement! We'll have to wait a little longer, I think, but the results are promising!
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Mickaël
Rating: 4 out of 5
following a purchase from 25/08/2022
Satisfactory product, nothing to say apart from the price of CBD, which I still find a little expensive compared with "real" weed.
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Cynthia H.
Rating: 3 out of 5
following a purchase from 20/08/2022
Moon rock was drying up, when it usually doesn't.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
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Anthony M.
Rating: 4 out of 5
following a purchase from 19/08/2022
On the whole very satisfactory except that from time to time it is too dry at many branches but otherwise by its impeccable.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. The 321CBD team.
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Francois
Rating: 3 out of 5
following a purchase from 16/08/2022
Good value for money
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Response from 321cbd
Thank you for your feedback. ?? The 321CBD team
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Michel D.
Rating: 4 out of 5
following a purchase from 16/08/2022
Good but delivered very late
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Response from 321cbd
Thank you for your return. Our carrier delivers within 48 hours in metropolitan France. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office to give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Monika A.
Rating: 4 out of 5
following a purchase from 15/08/2022
Excellent product
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jojo
Rating: 3 out of 5
following a purchase from 15/08/2022
2nd order on this site and delivery on time (about 4 working days). Concerning this 2nd order, I was supposed to receive a grinder as a gift but it was not in the package I received. Too bad... What's more, regarding the 20 + 5g grass I ordered, some very nice buds (12.4g/25g) hid the misery that was underneath (12.6g all the same!)... i.e. pseudo mulched buds, i.e. all flat, not very fleshy and not trimmed at all. Disgraceful... Finally, are the CBD levels mentioned real (e.g.: 24.7% for the herb ordered) in view of the scientific evidence which explains that flowers have an average CBD/THC ratio of 20/1, i.e. a CBD level of 6% for 0.3% THC?
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Stephanie B.
Rating: 4 out of 5
following a purchase from 13/08/2022
As requested, fast delivery. What I like most is the 50% discount.
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Sandrine V.
Rating: 2 out of 5
following a purchase from 13/08/2022
I don?t find much difference for my osteoarthritis pain compared to the CBD capsules I took,
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Response from 321cbd
Thank you for your feedback. We are sorry that our product was unable to satisfy your request. We invite you to contact our customer service team, who will be happy to work with you to find a suitable solution. The 321CBD team
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Suzanne
Rating: 1 out of 5
following a purchase from 13/08/2022
my dog refuses, with the utmost energy, to swallow the drops
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Response from 321cbd
Thank you for your feedback. CBD oil can be given directly to the animal's mouth. Animals may refuse to take it directly. You have the option of administering the oil with food, treats or possibly a chew toy. The 321CBD team.
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Pierre P.
Rating: 4 out of 5
following a purchase from 03/08/2022
Hello, I may have misread, but I was surprised that moonrock was in resin form. Perhaps a stronger visual indication would be in order. For improvement purposes, of course. Best regards,
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