Customer reviews of 321cbd

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9,1 /10
Overall rating: 9,1 out of 10
Based on 4 018 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1, 2, 3 and 4 stars

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G
Guillaume D.
Rating: 4 out of 5
following a purchase from 03/08/2022
Package received on time, moonrock not easy to crumble but taste and effect are there!
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Emilien D.
Rating: 1 out of 5
following a purchase from 02/08/2022
Last zero order very disappointed
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Response from 321cbd
We are very sorry that you did not enjoy our Nina Limone variety. During your interaction with our customer service department, you informed us of your dissatisfaction after receiving the Nina Limone variety containing "too many branches". However, as our customer service department was unable to respond favorably to your request for a refund, a reply from our customer service department was reported to you the same day. All varieties are made up of branches, which is why we put a few extra grams in each bag to compensate for this. It is therefore quite normal to find branches in your bags, as it is thanks to the branches that the buds (heads) remain whole. In order to best respond to your request and settle this dispute, our customer service department has asked you to send us a photo of the product you received, so that we can settle the dispute. To date, our customer service is still waiting for your return... The 321CBD team
J
julien
Rating: 4 out of 5
following a purchase from 02/08/2022
A few branches on my last order... But the other times CT nickel... thanks 321cbd!
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Ju L.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very good cbd flowers,fast delivery.
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Gilles D.
Rating: 4 out of 5
following a purchase from 01/08/2022
Delay longer than expected 4 days instead of 48h, it must be the vacation effect. Always happy with the products... I recommend cbd 321
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Customer
Rating: 2 out of 5
following a purchase from 01/08/2022
I am very disappointed. I ordered super afghan resin and I didn't receive this resin at all but another one. Then I put a normal negative review since I didn't receive what I wanted and now my review is still not validated whereas my positive review on moonrock was validated when I added it after the resin. I will no longer recommend this site.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are forwarded to the quality department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. A response has been sent to your evaluation in order to understand and regularize this dispute in the best possible conditions. The 321CBD team.
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Manuela R.
Rating: 3 out of 5
following a purchase from 31/07/2022
Quite satisfied on the whole...it's a pity that by always ordering the same kind I don't always get the same quality, and haven't for a long time.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
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Chris T.
Rating: 1 out of 5
following a purchase from 31/07/2022
Delivery too long order still not received!
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Response from 321cbd
We are sorry to hear of your dissatisfaction. The delivery of your shipments is currently disrupted in your area. We apologize for the inconvenience. Colissimo is doing its utmost to deliver your items as quickly as possible. Our customer service will carry out checks and contact our carrier in order to better understand the problem encountered during the delivery of your parcel and to resolve it as quickly as possible. The 321CBD team.
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Penny V.
Rating: 3 out of 5
following a purchase from 30/07/2022
It was an attempt to stop smoking...I prefer oil or capsules.
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Response from 321cbd
Thank you for your feedback. We offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service, who will be happy to be available to find a variety to suit your criteria or possibly find a suitable solution together. The 321CBD team
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Marie Therese M.
Rating: 3 out of 5
following a purchase from 27/07/2022
I have enormous pain, treated with opium then morphine, the cb1 makes me cooler but the pain is still there, I ordered 10%, we'll see.
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Response from 321cbd
Thank you for your feedback. We can see that you use 10% oil. In general, consumers take between 10 and 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. We invite you to contact our customer service team, who will be happy to help you find the right dosage and product for your needs. The 321CBD team.
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Brigitte B.
Rating: 4 out of 5
following a purchase from 25/07/2022
not ideal for making herbal teas
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Emilie M.
Rating: 4 out of 5
following a purchase from 25/07/2022
Bjr? I like this site because there are many promotions 50% on all products. Thanks ?
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Response from 321cbd
Hello, Your support is much appreciated, we thank you for your feedback... The 321CBD team
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munette
Rating: 4 out of 5
following a purchase from 24/07/2022
Perfect site, for the quality of the cbd, the ultra fast delivery, the friendly telephone service. Please continue, thank you.
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Response from 321cbd
We would like to thank you for the comment you shared with us. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams ... The 321CBD team
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Sebastien R.
Rating: 4 out of 5
following a purchase from 24/07/2022
Ordered on Thursday, received on Tuesday - a bit long for me!
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Response from 321cbd
Thank you for taking the time to share your opinion. Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm are prepared and dispatched the following day. As some sorting centers do not work at weekends, shipments resume the following Monday. The 321CBD team
V
Valentin
Rating: 4 out of 5
following a purchase from 23/07/2022
very good quality, fast shipping
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Vincent T.
Rating: 3 out of 5
following a purchase from 23/07/2022
First order of ringo gift was tiptop! The second from Orange bud was a little less so, the heads weren't dry and there was no smell :-/
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Response from 321cbd
Thank you for your review. We are delighted that you enjoyed our Ringo's Gift variety. However, we are sorry that we did not meet your expectations with this second order of the Orange Bud variety. In order to provide you with an impeccable service, we invite you to contact our customer service department as soon as you receive your order, with a photo of the product, if you encounter a problem. Our customer service team will be happy to help you resolve the issue. The 321CBD team.
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Xavier
Rating: 3 out of 5
following a purchase from 22/07/2022
Fast shipping and receipt as usual. However, 2 out of 4 packages (of 5g) weigh 4.4g. I'm not making a complaint, I'm just pointing it out because it's never happened before.
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Response from 321cbd
Thank you for your feedback. We're sorry if there was an error in grammage, as this can sometimes happen, but if it does, we're always ready to rectify the situation. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. The 321CBD team
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Myriam C.
Rating: 3 out of 5
following a purchase from 22/07/2022
Fast delivery but the moonrock is very hard compared to others. So very disappointed this time. Other times other cbd very good
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Response from 321cbd
Thank you for your feedback. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our guests' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
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Michael
Rating: 4 out of 5
following a purchase from 22/07/2022
Good taste Now the relaxing effect is rather average. Maybe 5% too light
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Response from 321cbd
Thank you for your feedback. This concentrated product is already more than sufficient to induce instant relaxing effects in inexperienced or occasional users. The broad-spectrum 5% CBD oil provides very powerful natural effects. It can be regarded as a light-effect oil that accompanies its consumer stress-free throughout the day, and even at night in the face of mild sleep disturbances. Broad-spectrum CBD oil offers muscle and mind relaxation, making days less stressful and the mind more focused. We recommend starting with 5 to 10 drops a day, for example, then increasing doses as you go along if the effects aren't strong enough. As a general rule, consumers take 50 mg to 250 mg of CBD a day, or 20 to 60 drops a day. We invite you to contact our customer service team, who will be happy to provide you with any further information you may require. The 321CBD team.
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Elo D.
Rating: 4 out of 5
following a purchase from 22/07/2022
Fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Sébastien P.
Rating: 3 out of 5
following a purchase from 21/07/2022
At first everything was perfect, but lately delivery times have been longer, otherwise very good quality products.
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Response from 321cbd
Thank you for taking the time to bring this to our attention. We use your feedback to improve and make sure this doesn't happen again. Our carrier ensures deliveries within 24/48 hours in metropolitan France. However, during busy periods (sales, holidays, promotional periods, etc.) and in view of current health conditions, a slight delay may be experienced in certain regions. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office and give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team
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Mag D.
Rating: 4 out of 5
following a purchase from 18/07/2022
Received fairly quickly. A little explanation of the dosages would have been appreciated.
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Response from 321cbd
Thank you for your feedback. The CBD content of 10% is a moderate percentage that can suit all consumers, whether novice, occasional or regular users. A 10 ml bottle of Nerobi Full Spectrum CBD oil contains around 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, i.e. 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. The 321CBD team.
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Christophe L.
Rating: 3 out of 5
following a purchase from 18/07/2022
Too many branches
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Response from 321cbd
Thank you for your feedback. We are aware of this anomaly and are adding weight to compensate for the inconvenience. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Kathia
Rating: 4 out of 5
following a purchase from 16/07/2022
Perfect, clear?
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gisele L.
Rating: 4 out of 5
following a purchase from 16/07/2022
perfect fast delivery
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Fifi
Rating: 1 out of 5
following a purchase from 15/07/2022
Bad and too expensive
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this to our attention. We are sorry that the variety was not up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
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Silviane M.
Rating: 4 out of 5
following a purchase from 15/07/2022
I expected a more conclusive result. I've been suffering from depression for 30 years and I've tried several antidepressants and anxiolytics without much success. I'd like to get out of this depression that's eating away at me and making my life impossible with dark thoughts.
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paulo I.
Rating: 4 out of 5
following a purchase from 15/07/2022
good flavours, pleasant, perhaps a little too much powder
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Damien S.
Rating: 1 out of 5
following a purchase from 13/07/2022
Bad for the health to vomit hard as a stone
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Response from 321cbd
We always strive to offer an exceptional experience, and are deeply sorry when we fail to meet our customers' expectations. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock is not your average CBD flower. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Stef
Rating: 4 out of 5
following a purchase from 13/07/2022
Very good value for money. Fast shipping. I recommend
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michelle P.
Rating: 3 out of 5
following a purchase from 12/07/2022
disappointing!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Yannick S.
Rating: 1 out of 5
following a purchase from 10/07/2022
Incomprehensible delivery times. Order placed on 07/07 and still not delivered.
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Response from 321cbd
We sincerely apologize for this inconvenience. Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. Please excuse our carrier for this inconvenience, we guarantee that your package was delivered to colissimo on the day of shipment 08.07.22 as indicated on your customer account, however it was never scanned at the sorting center in Thionville France, which can happen if the package is lost or possibly stolen.(reassure you this situation remains exceptional) Our customer service has returned your order. We have added a 5-gram packaging as a commercial measure. We hope that this commercial gesture demonstrates our desire to maintain a privileged relationship. The 321CBD team.
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Christophe
Rating: 4 out of 5
following a purchase from 10/07/2022
Satisfied with the service. No complaints about quality
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Nathalie
Rating: 4 out of 5
following a purchase from 09/07/2022
I can't give my opinion, I just started last night.
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Stephanie R.
Rating: 3 out of 5
following a purchase from 09/07/2022
Disappointed with the size of the tablet jar - it's tiny
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Response from 321cbd
We are very sorry to hear of your disappointment. Thank you for taking the time to bring this to our attention. The 321CBD team
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hqzee H.
Rating: 4 out of 5
following a purchase from 07/07/2022
Second time I've ordered and I'm very satisfied.
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kenny R.
Rating: 4 out of 5
following a purchase from 07/07/2022
Correct for the price
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Maud J.
Rating: 4 out of 5
following a purchase from 07/07/2022
Quality products
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Émilie Z.
Rating: 1 out of 5
following a purchase from 05/07/2022
I would no longer choose this packaging, which is of no interest to me. I prefer oils. 20? in the garbage can Too bad
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Response from 321cbd
Thank you for your feedback. We are sorry to hear of your disappointment. CBD crystals can be mixed with a carrier oil and poured into a dropper bottle to further maximize the effects of CBD. Regarding the dosage of CBD crystals, whatever you use them for, and especially for therapeutic purposes, it's best to go slowly and gradually increase the dose. There is no such thing as a universal dosage, as each individual may react differently to the product. The effects are known to vary from one person to another, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Mathieu S.
Rating: 4 out of 5
following a purchase from 04/07/2022
As always, great products, inexpensive and fast delivery.
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