The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Regular quality of the product usually purchased. Disappointed however with the Afghan Gold purchased during the "Father's Day" promotion, the product was dry and therefore probably old. I also regret the lack of response to emails, which seems to be recurrent. Sincerely
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into the problem and hope to resolve it quickly and correctly. However, after checking with our customer service department, we have not received any e-mail from you. If you encounter a problem when receiving your order, we invite you to contact our customer service via the "contact us" section directly on our website, on our e-mail address: [email protected] or on our telephone line: 09 71 07 79 59 (toll-free number available Monday to Friday from 10am to 1pm and from 2pm to 5pm.) As a loyal and regular customer, 321CBD is committed to offering you an impeccable service, so we will immediately send you your Resine Afghan Gold item, which will be delivered in the best possible conditions. Our Customer Service will contact you today to give you your new tracking number. The 321CBD team.
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Laurent R.
Rating: 4 out of 5
following a purchase from 14/06/2022
Very good! Fast delivery!
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Johann P.
Rating: 4 out of 5
following a purchase from 14/06/2022
It could be 5 stars but the constant absence of orange bud frustrates me so much that you manage to disappoint me What a shame!
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Response from 321cbd
Thank you for your feedback. We are committed to satisfying you with quality products. As customer satisfaction is our top priority, we are pleased to inform you that we will be restocking the Orange Bud variety on our website. :) The 321CBD team
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Agnès V.
Rating: 1 out of 5
following a purchase from 14/06/2022
I am very unhappy and disappointed with my order from 321 cbd. I had ordered cbd oil for cats and instead I received a small glass bottle of cbd root. I spent about twenty euros for nothing. I will no longer order from 321 cbd. I don't recommend this site
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. If you notice an anomaly upon receipt of your parcel, please contact our customer service department, along with a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. In this way, we have the opportunity to resolve the dispute as quickly as possible. If we wish to rectify the situation, our customer service team will contact you to explain the steps to be taken and ensure your complete satisfaction. The entire 321CBD team.
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Elyane L.
Rating: 1 out of 5
following a purchase from 12/06/2022
No effect !!!!
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Response from 321cbd
We are very sorry that you did not enjoy our products. We are sorry that CBD products did not live up to your expectations. The effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. In order to offer you the best possible service, our customer service team will contact you today to determine the right dosage for your needs. The 321CBD team.
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Alex K.
Rating: 1 out of 5
following a purchase from 12/06/2022
Order placed and paid on the 16th since no parcel and an e-mail to tell me it will arrive but it's the 23rd and still no news, it's impossible to reach them by phone, I advise you not to order from 321 cbd.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your previous exchanges with our customer service department, our customer service department has carried out a check on the status of your order. According to our carrier, your parcel was delivered on Friday 25.06.22 and we hope you had a good reception. For all orders placed before 2 p.m. from Monday to Friday, shipment takes place the same day and delivery is effectively 48H working days (except for postal delays beyond our control). 48H delivery is effective from the moment your order has been dispatched. Your parcel was picked up by our carrier on Friday June 17. Following the weekend, your parcel resumed its journey on Monday June 20. However, due to a misdirection, your parcel has been slightly delayed, for which we apologize. Our customer service is available Monday to Friday from 10am to 1pm and from 2pm to 5pm by phone. Customer service is also available via our "contact us" form. In order to offer you the best possible service, our customer service team has offered you a promotional code worth 50% off our entire site. We sincerely hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. The 321CBD team.
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Lebreton
Rating: 4 out of 5
following a purchase from 11/06/2022
I managed to relax, but I'll take the higher dosage next time. One small downside. I didn't receive the email for the fête de la musique promo.
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philippe
Rating: 4 out of 5
following a purchase from 10/06/2022
Very good flowers, effective, greasy and the effects are there?
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Response from 321cbd
Your support is greatly appreciated and we thank you for your feedback. Your request has been forwarded to our customer service department. The entire 321 CBD team works year-round to provide you with the best possible service. As customer satisfaction is our priority, our customer service department has scheduled a new shipment with an additional package due to the dispute encountered previously. The 321CBD team.
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Client J.
Rating: 4 out of 5
following a purchase from 07/06/2022
Fast delivery, good value for money. So why not 5*? The packaging (bubble envelope) is not sufficient ... arrived once opened and a second time, rescotched by mail, for me, it becomes imperative to take solid envelopes or taped on all 4 sides. Otherwise... I remain faithful it's di almost perfect. Thank you 321 cbd ??????
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Response from 321cbd
The entire 321 CBD team would like to thank you for your kind feedback. Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly. The 321CBD team.
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Nicole G.
Rating: 1 out of 5
following a purchase from 07/06/2022
Very bad sevice! I am still waiting for my order # YDUFVPLPJ
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Response from 321cbd
Thank you for your comment. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. According to our carrier GLS, your package would have been delivered against signature to your home on June 2, 2022 at 3:00 p.m. We have opened an investigation with our carrier to find out more about what may have happened. Anxious to offer you an irreproachable service, in addition to offering you a promotional code worth -50%, we undertake to send a new return of your package. We would like to correct the situation, which is why we will contact you at the beginning of the week to ensure your complete satisfaction. The 321CBD team
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Laetitia E.
Rating: 3 out of 5
following a purchase from 07/06/2022
Hello I ordered after having a bad impression on a product so I don't stay on a bad impression, so I took back the afghan resin and this one is at the top and the Ringo's gift in 25g,I liked the little gift with it but one problem and not the least IT'S TOO OUT OF STOCK but too much I'm used to being at the cbd farm which are rarely out of stock but nevertheless I can have a delivery the next day there I have to make sure not to be out of stock and that 321 cbd is out of stock often and what's missing you have to wait and I take the cbd that's out of stock. I take the cbd because I'm ill and the afghan resin 40% for my pain is top and I don't need to increase the morphine or even take the rapid morphine so I found a good product for ringo's it surprised me because I didn't really believe in it and given that the rate is high I told myself it was a scam and it's not. So I have 2 choices of online stores except that you're out of stock with far too many out-of-stocks considering the choice you offer and it's a shame frankly. Too long for colissimo and still out of stock and frankly you have to keep customers coming back too!!!! And as for the resin, I'm going to recommend some more, hoping that there won't be too many shortages, and certain varieties of flowers, because at the moment you have a high percentage of cbd and your shortages are very problematic for me as a patient, and it was thanks to high-dose cbd that I stopped taking the drug, so that's why my note: PERMANENT SHORTAGES!!!!! IN THE HOPE THAT MY MESSAGE WILL HELP YOU TO IMPROVE AND THAT YOUR STOCKS WILL BE AVAILABLE. Best regards.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. The entire 321CBD team.
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AD
Rating: 2 out of 5
following a purchase from 06/06/2022
Having already ordered from 321 cbd, I ordered from them again. Unfortunately, the delivery time was twice as long, i.e. 1 week. As a result, I would be more reluctant to place new orders as I had originally intended to do.
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Response from 321cbd
Thank you for taking the time to bring this to our attention. We use your feedback to improve and make sure this doesn't happen again. :) Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm on Fridays and at weekends will be dispatched the following Monday. As far as delivery times are concerned, we are dependent on our service provider Colissimo. Some sorting centers in different regions may experience delivery delays. Your EUSQKQJKS order placed on 09.06.22 at 22:18 was picked up the next day, Friday 10.06.22. On Monday your parcel resumed its routing so that you met a good reception on Wednesday 15.06.22.
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kristof T.
Rating: 2 out of 5
following a purchase from 06/06/2022
Delivery in more than 48h and already 2 times contacted for complaints and never any answer.
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Response from 321cbd
We set ourselves high standards and are sorry to hear that they were not met during your interaction with our company. Following your complaint to our customer service department on 09.06.22 at 19:25, you received a reply the very next day, on 10.06.22 at 09:26. As explained in our previous exchanges, for all orders placed before 2pm from Monday to Friday, shipment is made the same day and delivery is effectively 48 hours (except for postal delays beyond our control). 48H delivery is effective from the moment your order is shipped. Due to the bank holiday on Monday June 6, your SSZHRCRMJ order placed on 04.06.22 was prepared and dispatched as soon as we returned to our premises on 07.06.22. According to the colissimo tracking system, the estimated delivery date is 10.06.22. We are sorry to hear that your experience was disappointing, we really appreciate that you brought this problem to our attention. The 321CBD team.
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Herve C.
Rating: 4 out of 5
following a purchase from 06/06/2022
Fast shipping, lots of grinder choices as a welcome gift Good value for money
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Jacqueline R.
Rating: 1 out of 5
following a purchase from 06/06/2022
So far, no effect on my very anxious and fearful dog, but I've only started a week ago.
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Response from 321cbd
Thank you for your feedback. The dosage of CBD oil for dogs is as follows: For a small dog weighing less than 10 kilos: 4 to 6 drops of CBD oil per day. For a medium-sized dog weighing between 10 and 25 kilos: 8 to 12 drops per day. For large dogs weighing over 25 kilos: 15 drops a day. These indications are given by way of example, but do not replace the advice of an experienced veterinarian. To be sure, ask your veterinarian for advice before and during CBD intake. As a general rule, CBD cannot be overdosed. Unlike conventional drugs, there are no known harmful side effects. Over-consumption of CBD will simply be counter-productive, as the effects will become less and less effective. Simply start with a small amount and increase as needed. To sum up: Get yourself monitored by a vet you trust. Start with a low dose. Be observant, noting improvements, reactions and every change, whether positive or negative. Increase doses gradually if necessary and if you haven't noticed any negative effects, even after a visit to the vet. For further information, please contact our customer service team, who will be happy to help you find a suitable solution together. The 321CBD team.
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Emilie M.
Rating: 3 out of 5
following a purchase from 06/06/2022
Hello ?? Good on the herbs, good on the oil but disappointed for the pastilles which have no taste. Delivery was much better with Chronopost. Best regards.
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Response from 321cbd
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Fred V.
Rating: 2 out of 5
following a purchase from 05/06/2022
I wanted to try it out and wasn't satisfied: Swiss Tsunami doesn't live up to its name. Ultra dry herb, no taste, not pleasant to consume, advertised at 19.5%, no effect, really disappointed, 85 euros lost. Even some Trim are of better quality. And I'm collecting big bare branches with little heads on them, so dry that I suppose I'll get everything at the bottom of the bag, great. Please pay a little attention to the quality of the products you ship, something like this should not be shipped.
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Response from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
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Natzo
Rating: 1 out of 5
following a purchase from 05/06/2022
I was delivered in 6 days instead of 3...
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Response from 321cbd
Thank you for letting us know about this problem. Your comments help us to do better. For all orders placed before 2 p.m. Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). Delivery within 48 hours (working days) is effective from the moment your order has been shipped. Following bad weather conditions, some sorting platforms have suffered significant material damage, leading to their closure. The colissimo teams are doing their utmost to limit the impact. However, the delivery of parcels in transit in certain areas has unfortunately been significantly delayed. We apologize for this inconvenience. The 321CBD team.
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Catherine L.
Rating: 4 out of 5
following a purchase from 03/06/2022
Very good product, but rather expensive for continuous use.
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Response from 321cbd
Thank you for your feedback. We set ourselves high standards. The products offered on our online site are 100% natural and grown without additives. We do our utmost to offer our customers the best value for money, with free delivery all year round. A host of offers, a referral program and a loyalty program are also available. :) The 321CBD team.
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LE ROUX M.
Rating: 2 out of 5
following a purchase from 02/06/2022
The cbd gellules don't really help me sleep.
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Response from 321cbd
We are very sorry that you did not enjoy the CBD capsule product. We're sorry the variety didn't live up to your expectations. CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
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Herve L.
Rating: 3 out of 5
following a purchase from 02/06/2022
Good product but a bit expensive
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Response from 321cbd
Thank you for your feedback. Thank you for taking the time to bring this to our attention. We set ourselves high standards. The products offered on our online site are 100% natural and grown without additives. We do our utmost to offer our customers the best value for money. In addition to free delivery, our online store offers a host of promotional offers, a referral program and a loyalty program. The whole 321CBD team.
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Julien V.
Rating: 1 out of 5
following a purchase from 02/06/2022
Delivery time far too long Take a leaf out of Amazon?s book
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. However, for all orders placed before 2pm Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Your order, placed on 06/06/2022 at 16:18, was therefore prepared by our order preparers the following day, 07/06/2022, and picked up by our carrier the same day. Your parcel began its journey on Wednesday June 8, and according to the colissimo tracking system your parcel was delivered on Friday June 10. The 321CBD team.
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renaud C.
Rating: 3 out of 5
following a purchase from 02/06/2022
You say you deliver within 48 hours, but I just received my order today (Monday 13/06/2022) even though I ordered on 5/06/2022! That's all Cordially mr carre
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Response from 321cbd
Thank you for your feedback. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. Following bad weather that caused significant material damage to the platform located in Loir et Cher, which led to its closure. The entire colissimo team is doing its utmost to limit the impact. However, deliveries of parcels in transit in this area have experienced a slight delay, we are sorry. We would like to rectify the situation, which is why our customer service will contact you to ensure your complete satisfaction. The 321CBD team.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 01/06/2022
Not great, can do better
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to our quality department, so that we can always listen to our customers' needs and requests, and use them to improve and prosper. From your customer file, we can see that you have placed an order for the Swiss Tsunami variety. We are sorry that the variety did not live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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michael B.
Rating: 1 out of 5
following a purchase from 01/06/2022
one week after ordering still no delivery!
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. Your order placed on 24.05.22 was picked up by our carrier on the same day. According to the colissimo tracking system, your parcel was delivered to your letterbox on 27.05.22 at 15:04. We would like to rectify the situation, so our customer service department will contact you in order to regularize this dispute and ensure your complete satisfaction. The 321CBD team.
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christel
Rating: 4 out of 5
following a purchase from 31/05/2022
very good product for relaxing, a little expensive.
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Monnot
Rating: 4 out of 5
following a purchase from 30/05/2022
le bon de réduction c' est pas le top il y a peu de temps pour l'utiliser
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Response from 321cbd
Thank you for your feedback. From 10? of purchase HT, you gain 1? on your account fidelity. That's a 10% discount on the total amount of your order. To use the euros you've earned on your orders, you'll need to convert them. Don't worry, if you don't think about it, they'll be automatically converted into coupons after 90 days, so you can take advantage of them! If you don't convert them, they accumulate. Once converted, your coupon will appear by clicking on the "DISCOUNT VOUCHERS" insert. You then have 365 days to redeem it. The 321CBD team.
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Jorge
Rating: 4 out of 5
following a purchase from 30/05/2022
Good first experience. The product seems to be of good quality and the site offers attractive prices with sometimes very attractive promos! I would have liked to see a copy of the certificate of analysis or more detailed information on the composition and origin of the product? Thank you very much!
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Response from 321cbd
Thank you for taking the time to share your opinion. All our products sold in our online store come with a certificate of analysis. Should you require any further information, please contact our customer service team, who will be happy to assist you. The 321CBD team. :)
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Laetitia E.
Rating: 1 out of 5
following a purchase from 30/05/2022
I liked c3 that I bought but I am disappointed by the cbd afghans gold it is hard not manageable and I preferred the Afghan to 40% I will recommend and the rest of my package but big disappointment for the Afghan gold and it is not given and hard to the point that it hurts my fingers to write !!!!!
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
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Magijuly
Rating: 3 out of 5
following a purchase from 30/05/2022
I'm a regular customer and so far I've never been disappointed. But on my last order I was particularly disappointed. As usual, I order trim, small heads at a low price, and in this case, out of 3 bags of 20g, 2 bags were actually powder/crumbles. As a result, it was consumed much more quickly. I hope I won't have the same problem with my next order.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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Cédric
Rating: 2 out of 5
following a purchase from 29/05/2022
Best site to buy quality cbd in my opinion. Unbeatable value for money. Update: last order extremely disappointing. The flowers are brown, greasy, bad tasting and clearly processed to reduce the thc like many other online retailers do. Big disappointment, I'll have to find a new seller. 25g bought for nothing. It's a real shame, I was happy with them up to that point.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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Benjamin M.
Rating: 4 out of 5
following a purchase from 29/05/2022
Impeccable for the moment
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DG
Rating: 1 out of 5
following a purchase from 29/05/2022
cancellation requested yesterday at 5:13 p.m. without any return, again people not very serious and not very reliable, I wanted to change site, I think of returning on the old one, we will see thereafter but for the moment the impression which I have, it is not very serious and not very rigorous. we will see how the refunding occurs and failing that a new evaluation will be left...
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Your request has been taken into account by our customer service department. Your request was made on 08 June 2022 at 17:13. As stated on our website, customer service is open Monday to Friday, 9am to 1pm and 2pm to 5pm. As a result, we were unable to cancel and refund your order the following day. The 321CBD team.
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Jamila Y.
Rating: 1 out of 5
following a purchase from 28/05/2022
Delivery to be reviewed!
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so our customer service team will contact you to ensure your complete satisfaction. When the post office is unable to deliver a letter to the addressee because it cannot be found at the address indicated, it returns it to the sender. 321 CBD is committed to ensuring that every order placed through our online store reaches its destination safely. We have noted that our customer service department has returned your order to us at our expense, so that you can be sure that your order has been received correctly. The 321CBD team.
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Kempner
Rating: 2 out of 5
following a purchase from 28/05/2022
Disappointed, product not concentrated enough, bad telephone advice especially for people who are not familiar with CBD. Useless expense, product bought back in pharmacy with relevant advice.
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Response from 321cbd
We set high standards for ourselves and are sorry to hear that they were not met during your interaction with our company. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly. The 321CBD team
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Florian
Rating: 4 out of 5
following a purchase from 28/05/2022
Good quality flowers, resin a little below my expectations levels taste but consistent for relaxation. I look forward to the next 50% off offer on the site to place a good order again.
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Marc
Rating: 4 out of 5
following a purchase from 27/05/2022
Very clear and ergonomic site, fast delivery and careful packaging. I'm taking off one star for the very high prices (I'm waiting to see if the price difference is justified compared with my previous experiences).
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Marie R.
Rating: 4 out of 5
following a purchase from 27/05/2022
Top product! Effects on joint pain more beneficial than a pill, and natural.
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Stéphie
Rating: 4 out of 5
following a purchase from 26/05/2022
Good value for money. Very good Zen Buddha ... I recommend.
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Mathieu S.
Rating: 4 out of 5
following a purchase from 25/05/2022
Very serious
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