The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
We are sorry to hear that your experience with us did not live up to your expectations. Your order placed on 24.05.22 was picked up by our carrier on the same day. According to the colissimo tracking system, your parcel was delivered to your letterbox on 27.05.22 at 15:04. We would like to rectify the situation, so our customer service department will contact you in order to regularize this dispute and ensure your complete satisfaction. The 321CBD team.
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Christel
Rating: 4 out of 5
following a purchase from 31/05/2022
very good product for relaxing, a little expensive.
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Monnot
Rating: 4 out of 5
following a purchase from 30/05/2022
le bon de réduction c' est pas le top il y a peu de temps pour l'utiliser
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Response from 321cbd
Thank you for your feedback. From 10? of purchase HT, you gain 1? on your account fidelity. That's a 10% discount on the total amount of your order. To use the euros you've earned on your orders, you'll need to convert them. Don't worry, if you don't think about it, they'll be automatically converted into coupons after 90 days, so you can take advantage of them! If you don't convert them, they accumulate. Once converted, your coupon will appear by clicking on the "DISCOUNT VOUCHERS" insert. You then have 365 days to redeem it. The 321CBD team.
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Jorge
Rating: 4 out of 5
following a purchase from 30/05/2022
Good first experience. The product seems to be of good quality and the site offers attractive prices with sometimes very attractive promos! I would have liked to see a copy of the certificate of analysis or more detailed information on the composition and origin of the product? Thank you very much!
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Response from 321cbd
Thank you for taking the time to share your opinion. All our products sold in our online store come with a certificate of analysis. Should you require any further information, please contact our customer service team, who will be happy to assist you. The 321CBD team. :)
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Laetitia E.
Rating: 1 out of 5
following a purchase from 30/05/2022
I liked c3 that I bought but I am disappointed by the cbd afghans gold it is hard not manageable and I preferred the Afghan to 40% I will recommend and the rest of my package but big disappointment for the Afghan gold and it is not given and hard to the point that it hurts my fingers to write !!!!!
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
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Magijuly
Rating: 3 out of 5
following a purchase from 30/05/2022
I'm a regular customer and so far I've never been disappointed. But on my last order I was particularly disappointed. As usual, I order trim, small heads at a low price, and in this case, out of 3 bags of 20g, 2 bags were actually powder/crumbles. As a result, it was consumed much more quickly. I hope I won't have the same problem with my next order.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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Cédric
Rating: 2 out of 5
following a purchase from 29/05/2022
Best site to buy quality cbd in my opinion. Unbeatable value for money. Update: last order extremely disappointing. The flowers are brown, greasy, bad tasting and clearly processed to reduce the thc like many other online retailers do. Big disappointment, I'll have to find a new seller. 25g bought for nothing. It's a real shame, I was happy with them up to that point.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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Benjamin M.
Rating: 4 out of 5
following a purchase from 29/05/2022
Impeccable for the moment
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Dg
Rating: 1 out of 5
following a purchase from 29/05/2022
cancellation requested yesterday at 5:13 p.m. without any return, again people not very serious and not very reliable, I wanted to change site, I think of returning on the old one, we will see thereafter but for the moment the impression which I have, it is not very serious and not very rigorous. we will see how the refunding occurs and failing that a new evaluation will be left...
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Your request has been taken into account by our customer service department. Your request was made on 08 June 2022 at 17:13. As stated on our website, customer service is open Monday to Friday, 9am to 1pm and 2pm to 5pm. As a result, we were unable to cancel and refund your order the following day. The 321CBD team.
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Jamila Y.
Rating: 1 out of 5
following a purchase from 28/05/2022
Delivery to be reviewed!
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so our customer service team will contact you to ensure your complete satisfaction. When the post office is unable to deliver a letter to the addressee because it cannot be found at the address indicated, it returns it to the sender. 321 CBD is committed to ensuring that every order placed through our online store reaches its destination safely. We have noted that our customer service department has returned your order to us at our expense, so that you can be sure that your order has been received correctly. The 321CBD team.
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Kempner
Rating: 2 out of 5
following a purchase from 28/05/2022
Disappointed, product not concentrated enough, bad telephone advice especially for people who are not familiar with CBD. Useless expense, product bought back in pharmacy with relevant advice.
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Response from 321cbd
We set high standards for ourselves and are sorry to hear that they were not met during your interaction with our company. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly. The 321CBD team
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Florian
Rating: 4 out of 5
following a purchase from 28/05/2022
Good quality flowers, resin a little below my expectations levels taste but consistent for relaxation. I look forward to the next 50% off offer on the site to place a good order again.
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Marc
Rating: 4 out of 5
following a purchase from 27/05/2022
Very clear and ergonomic site, fast delivery and careful packaging. I'm taking off one star for the very high prices (I'm waiting to see if the price difference is justified compared with my previous experiences).
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Marie R.
Rating: 4 out of 5
following a purchase from 27/05/2022
Top product! Effects on joint pain more beneficial than a pill, and natural.
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Stéphie
Rating: 4 out of 5
following a purchase from 26/05/2022
Good value for money. Very good Zen Buddha ... I recommend.
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Mathieu S.
Rating: 4 out of 5
following a purchase from 25/05/2022
Very serious
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Mathieu S.
Rating: 4 out of 5
following a purchase from 25/05/2022
Great, fast
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Leg
Rating: 4 out of 5
following a purchase from 25/05/2022
Quality cbd oil products. Fast, discreet shipping
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Didier A.
Rating: 1 out of 5
following a purchase from 25/05/2022
I have not received my last order
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Response from 321cbd
Thank you for your feedback. We really appreciate you bringing this issue to our attention. After checking with our customer service department, we are delighted to see that the dispute has been resolved and that you received your order successfully.
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Aurélien G.
Rating: 4 out of 5
following a purchase from 25/05/2022
Satisfied with this fruity, compact purchase And good moisture content
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Eric S.
Rating: 4 out of 5
following a purchase from 19/05/2022
Product works more or less. I'm experimenting to find out how many drops I should take a day. Some days the drops seem to work very well, and other days not so well.
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Eric
Rating: 4 out of 5
following a purchase from 18/05/2022
good value for money.
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Chrystel F.
Rating: 4 out of 5
following a purchase from 18/05/2022
Is it to be used on a case-by-case basis or as a background treatment?
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Magalie B.
Rating: 4 out of 5
following a purchase from 17/05/2022
Nothing to complain about except one late delivery
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Florence G.
Rating: 4 out of 5
following a purchase from 17/05/2022
Satisfied only downside the next day I feel tired certainly due to the sleep I had more.
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Ingrid J.
Rating: 2 out of 5
following a purchase from 16/05/2022
I received the wrong product, after telephone discussion I was promised to return the voucher the same day after receiving the photo of the product I had received by mistake, result I received the good product only yesterday, so a lot of waiting. As for the product itself, well, I haven't tried it yet!
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team.
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Catherine P.
Rating: 3 out of 5
following a purchase from 15/05/2022
Maybe I need more days of treatment than 72 hours, but so far I haven't seen any change. 10 drops a day for chronic joint pain following multiple lumbar fractures. On the other hand, I'm sleeping a little better.
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Response from 321cbd
Thank you for your comment. We invite you to get in touch with our customer service team, who will be happy to help you find a suitable solution for the use of our Nerobi oil product. The 321CBD team.
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Delage
Rating: 1 out of 5
following a purchase from 15/05/2022
I still haven't received anything after an order placed 1 week ago!!!! I am very dissatisfied
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Response from 321cbd
We apologize for any inconvenience caused. Our customer service has received your complaint. An investigation is underway with our carrier in order to obtain more information about what may have happened during the delivery of your parcel. To avoid you having to wait too long, our customer service department has reshipped your order today. We hope you will enjoy receiving it. The 321CBD team.
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Kevin P.
Rating: 2 out of 5
following a purchase from 14/05/2022
Good but there are lots of seeds
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the level of CBD present in the flower. The 321CBD team.
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Christine W.
Rating: 1 out of 5
following a purchase from 14/05/2022
For the moment, no comments regarding consumption, but ordering and delivery are quick and easy, despite the fact that ultra-marine delivery is always complicated.
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Response from 321cbd
Thank you for taking the time to share your opinion. :) We are particularly pleased to hear that your order has been received. We invite you to give us feedback on the varieties you ordered, in the hope that the rating will be more attractive :) The 321CBD team.
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Freddy P.
Rating: 4 out of 5
following a purchase from 13/05/2022
All right???
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Marcellus R.
Rating: 3 out of 5
following a purchase from 13/05/2022
for the time being, awaiting results, but less restless sleep...
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Response from 321cbd
We're sorry the variety didn't live up to your expectations. The effects of CBD are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and humidity. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Gg
Rating: 4 out of 5
following a purchase from 13/05/2022
Serious, home delivery no problem
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Sabrina C.
Rating: 4 out of 5
following a purchase from 13/05/2022
I love it but more 50% off offers would be great!
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Daniele C.
Rating: 4 out of 5
following a purchase from 13/05/2022
The product is satisfactory but I don?t have enough experience to judge.
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Murielle
Rating: 3 out of 5
following a purchase from 13/05/2022
Maybe you didn't choose the right dosage. To be seen
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Response from 321cbd
The effects of CBD are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to work with you to find the right dosage for your needs. The 321CBD team.
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Guillaume
Rating: 4 out of 5
following a purchase from 13/05/2022
I've been ordering via 321 for a few years now. I have always had: ? ultra fast deliveries (2/3 days after my payment validation), ? never a hitch (parcel blocked, order error, etc.) ? regular promotions on the site In short, of course I recommend
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Response from 321cbd
Thank you for taking the time to share your review. We are delighted to hear of your satisfaction. :) The 321CBD team.
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Arnaud G.
Rating: 1 out of 5
following a purchase from 12/05/2022
No good taste, very sore throat
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Response from 321cbd
Hello, We are sorry that the CBD products you received did not suit you. If you have any complaints, please contact 321CBD customer service via the contact form on the website. We remain at your disposal. Yours sincerely, The 321CBD team
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Miltia
Rating: 3 out of 5
following a purchase from 12/05/2022
I don't think I've used this product long enough to feel any benefit yet....
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Response from 321cbd
We are very sorry that you did not enjoy 5% CBD oil. We're sorry the variety didn't live up to your expectations. Effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria or possibly find a suitable solution together on the consumption of this product. The 321CBD team.
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Denis J.
Rating: 3 out of 5
following a purchase from 12/05/2022
Not satisfied On two orders the product was different and this is not the first time.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. Please write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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