Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1, 2, 3 and 4 stars

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Courau
Rating: 4 out of 5
following a purchase from 04/03/2022
Fewer flavours than on another site, but unbeatable price and delivery. Thanks also for the interesting promotions.
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Jean M.
Rating: 2 out of 5
following a purchase from 04/03/2022
La trim are just crumbs
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Eric
Rating: 4 out of 5
following a purchase from 04/03/2022
Nothing to say for the delivery and packaging, but I don't find the hoped-for benefits in cbd-based products....
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Audrey M.
Rating: 1 out of 5
following a purchase from 04/03/2022
Many years ago I tried to contact you in vain, and you never answered my e-mails. I've lost an order worth 50 euros, and you've done NOTHING! You are crooks, and with a head office in Luxembourg you confirm to me that you are dishonest people just there to take money. I'll never buy my cbd from you again. Thieves that you are! Audrey Marchand
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your comment, we have just checked with our customer service department. Following your order placed on November 27, 2021, you contacted us on November 30 to inform us that you had not received your parcel. Despite a delay in processing your request, we took care to reply to you on 05.11.2022 at 16:41. In our exchange, we explain the procedure to follow in order to close this incident with our carrier and thus proceed either with a new return of your order or possibly with a refund of the latter. To date, we have not received any returns from you. We have also contacted our colissimo carrier, who confirms that a request to open an investigation was indeed applied by our service on November 05, 2021. However, you have not taken any steps to dispute the delivery in order to close the incident. Our customer service department will contact colissimo to take the necessary steps on your behalf. Once this has been done, we will come back to you to inform you and proceed with your refund request. We apologize for any inconvenience you may have experienced with the non-receipt of your order and would like to rectify the situation.
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Stanislas O.
Rating: 2 out of 5
following a purchase from 04/03/2022
Last order I got the crumb.
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Response from 321cbd
We apologize for this inconvenience. We thank you for your comment and will inform the quality department. We invite you to contact our customer service team, who will be happy to help you resolve this issue.
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cyrille C.
Rating: 3 out of 5
following a purchase from 28/02/2022
Bjr, During the sales the products are not of the same quality... tiny head and too wet. Otherwise in general nothing to say, good product... Cdt,cc
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. If you encounter a problem when you receive your order, please do not hesitate to contact our customer service department, who will be happy to resolve any dispute.
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Monsieur F.
Rating: 4 out of 5
following a purchase from 27/02/2022
Most of the time very good product out of promo during promo often heads full of seeds and not really dry but otherwise fast delivery and very happy anyway.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. We really appreciate you bringing this problem to our attention. Sincerely, the 321CBD team.
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FF
Rating: 4 out of 5
following a purchase from 27/02/2022
No new varieties, always the same varieties - that's why 4?
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests. This enables us to improve and keep evolving. :) Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently introduced new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.).
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Titou
Rating: 1 out of 5
following a purchase from 27/02/2022
Since ordering from 321 Cbd, your website, I have received 25g of infumable weed 2 times. You did not take into account my comments, no commercial gesture, you made me lose 100?, I decided not to order any more on your site.
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Response from 321cbd
Hello, We hold ourselves to high standards and are sorry to hear that they were not met during your interaction with our customer service department. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. We have scheduled a new shipment with the variety you ordered. However, after checking with our carrier, we have discovered that your package was not received properly. In order to offer you an impeccable service, our company is immediately committed to scheduling a new return of your items, which will be delivered under the best possible conditions. We've noticed that you've also placed a new order on our online store, taking advantage of our promotional code offered following the inconvenience encountered. We hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. Yours sincerely, the 321CBD team.
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Stephanie B.
Rating: 4 out of 5
following a purchase from 27/02/2022
As ordered
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Elodie
Rating: 4 out of 5
following a purchase from 27/02/2022
I've been ordering for several months now and the quality is great, the price is the lowest I've found, delivery is fast and the quality is very good.
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Response from 321cbd
Hello, We are committed to satisfying you with quality products and we are also committed to ensuring that each order is received as quickly as possible. Thank you for your confidence! It motivates us to improve even more! Sincerely, the 321CBD team.
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ANIS
Rating: 1 out of 5
following a purchase from 26/02/2022
Order placed on the site on 09/03/2022 ) after payment no confirmation email and no account created. Customer service always on messaging. Bad experience. I doubt even positive reviews for this site.....
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Response from 321cbd
Hello Anis, You have entered "gmai.com" instead of "gmail.com" for your e-mail address. "Gmai" doesn't exist and that's why you weren't receiving any messages. I've just made the change in your customer account and sent you the order confirmation e-mail to the right e-mail address. You can also check your e-mail address and correct it directly in your customer account. As far as your account is concerned, it has been created and your order of 67.35? was taken into account at 1.06 am today. With the 50% promotion we can't handle all the phone calls due to the large number of orders. Positive reviews are real reviews. We look forward to hearing from you. The 321 CBD team.
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Julien
Rating: 1 out of 5
following a purchase from 08/02/2022
Non-existent customer service!!! I did not receive my order 20 days later and no response from them to my reminders!!!
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Response from 321cbd
Hello Julien. Has the problem been solved? Thank you for contacting us via the contact form on the 321CBD website. We are sorry for the inconvenience. We apologize for the inconvenience.
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Herve D.
Rating: 1 out of 5
following a purchase from 03/01/2022
Quality too random Either there's nothing to say about the quality or it's very poor quality
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dodo
Rating: 1 out of 5
following a purchase from 13/12/2021
Well, unfortunately my opinion is the same as the other negative opinions. First order, I ordered 20g of trim and 5g of lemon but I only received the trim. There is 20g but no lemon. I don't even dare to bother contacting customer service, I'd rather take my losses and forget about them. Next time I'll order from Just Bob because the prices are better and the delivery is as ordered. I'm forgetting 321cbd for good, it's a shame!!!
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ZoulouCaille
Rating: 1 out of 5
following a purchase from 09/12/2021
This site is a horror! Ergonomics of a website from 1998, it crawls and crashes at every turn, account creation is hellish, never buy on this site!
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Anne
Rating: 2 out of 5
following a purchase from 23/11/2021
I give 2 stars only for the friendliness and efficiency of the telephone operators with whom I was in contact. 1st order: nothing to complain about, quality flowers, not dry, with taste. 2nd order: parcel lost: call and new parcel sent back the same day. Then parcel found and return label sent immediately. However, flowers were dry and bland. Complaint with photos and no response or commercial gesture. This will be my last order with them, very disappointed.
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Lolo
Rating: 3 out of 5
following a purchase from 22/11/2021
The plus: fast and free delivery The minuses: the price compared to the quality is to review, always and again the same varieties the only two varieties added to your list since I know your site are all the time unavailable, and out of stock recurring on the trim .
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Client
Rating: 1 out of 5
following a purchase from 31/10/2021
Bad customer service, no response, parcel lost in the wild. I don't even want to talk about the post office, it's crap. I want my order refunded and there's no response when it comes to pumping money.
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Touti M.
Rating: 1 out of 5
following a purchase from 05/10/2021
ATTENTION, Saliva and urine test positive
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philippe B.
Rating: 3 out of 5
following a purchase from 02/10/2021
A product has been omitted from the order.
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Adrien &.
Rating: 1 out of 5
following a purchase from 27/09/2021
Scam!!! They sell you 3g of cbd crystals and deliver 10 pills of 10mg which is 10 times less than what I ordered. Be careful !!! Don't be fooled !!!
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Titia
Rating: 2 out of 5
following a purchase from 28/08/2021
Disappointed, they say delivery in 48h I ordered and 3 days later the package has still not left the preparation center.
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max
Rating: 1 out of 5
following a purchase from 19/08/2021
hay, hay, hay, all they sell is hay, crooks, misleading advertising, very poor quality product, badly dried, no curing, no taste, no smell, and on top of that they filter out negative comments on their site. Site to be avoided and banned
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BENJAMIN L.
Rating: 1 out of 5
following a purchase from 27/07/2021
Site to flee! Packaging and product quality have absolutely nothing to do with the website and what you will receive ... first and last order for me on this site.
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DebH
Rating: 2 out of 5
following a purchase from 08/03/2021
Quality product however I tested positive to a salivary test during a road check following an exclusive consumption of cbd bought on this site. This should not be the case. The level of cbd must not be sufficiently controlled and therefore certainly higher than 0.2%. I would very much like to have proof of the level of cbd present in the plants I have received. I will no longer trust this site.
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Sikitay M.
Rating: 4 out of 5
following a purchase from 18/01/2021
Completely devil, there is no attention to the customer, my order never arrives, 223 euros in the c*** I want to ask if there is what plataforma of consumer to denuncie this site..good day I want to retract, very late but the two packages have finally arrived, concact impossible for over 15 days, but finally are correct ... Great product, nothing to say...
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Ulquio
Rating: 2 out of 5
following a purchase from 17/01/2021
Very bad experience, their service remains "correct" as long as there is no error in your order. After an error in my order, almost non-existent response from them, more than a week without response and without solution to overcome their errors I have never seen such a deplorable and non-existent service. Emails and calls go unanswered, the only message from them being on the site chat after a week of trying to tell me to be patient and that they would get back to me when they had time. I had never seen anything like it anywhere else, and still no answer or solution to my problem. To be avoided and not to wait to have a problem of order to not order any more with them, especially as the market is in full expansion and that much of their competitor have a panel of product more important and of very good quality, and in the event of problem their sav is irreproachable in comparison. I won't be ordering from them again; on my last order, the flowers were inconsumable, had a strange look and smell, and tasted very pungent and irritating for several hours. Finally, after more than a week of trying, I finally managed to get Sav on the phone to send me back the right product from my first order, and a refund for the last one, which I had to throw away because of its very poor quality. I'm relieved to have finally been able to contact the Sav to rectify the situation, but I really don't recommend this site in view of all the inconvenience it has caused me.
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Antarès
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello on November 30 I placed an order that I received on December 3 but it arrived incomplete. First of all on the 10G of orange bud there were only 5.2 g (so I think labelling error) on the 3 crystals CBD there were only 2 and the worst I did not get either the MoonRock 5g for which I ordered from EUX because I am a good customer Famous CBD (on average 200e per month) my sister-in-law advised me 321 CBD and especially had me taste the moonrock two weeks ago and I loved it. Their products have a higher rate than famous cbd that's why I intend to order from them but very disappointed with my first order because even if it was black monday and they were in the rush it does not take anything away the fact of receiving the products ordered and paid on the other hand the TRIM nickel because 20.6 g. . I tried to reach them yesterday but impossible to have them same since this morning it is abnormal that there is no customer service in view of the sums paid by customers. errors happen but every business has to correct them. so thank you for doing what's necessary and sending me the missing products because otherwise I'll stop payment. funny way to build customer loyalty without customer service worthy of the name cordially my order MDKGZUBAE placed on 30/11/2020 14:59:42
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Jérémy G.
Rating: 2 out of 5
following a purchase from 20/11/2020
Highly variable quality from one order to the next, even for identical varieties
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Thomas L.
Rating: 4 out of 5
following a purchase from 19/11/2020
I was immediately seduced since my first order.
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mathilde
Rating: 3 out of 5
following a purchase from 16/11/2020
reliable site, good value for money, correct products, delivery too slow for my taste, can sometimes take 1 week...
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Response from 321cbd
Hello, thank you very much for taking the time to evaluate us. As part of our continuous improvement process, your feedback helps us move forward in the right direction. We are delighted to see your relative satisfaction with our products, our prices and our reliability as a supplier of CBD in France. We know that delivery is an important issue, and we work hard every day to ensure that your products reach their destination as quickly as possible. To our credit, there are sometimes delays due to factors beyond our control. Rest assured that we are constantly looking for the best solutions to deliver to you, and that we evolve with the market. Yours sincerely The 321CBD team
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Sacha
Rating: 2 out of 5
following a purchase from 16/11/2020
The prices are attractive and the grass is of good quality. However, as I made a mistake in the delivery address, I wanted to change it just 1 minute after placing the order and it was impossible. I left 5 messages with customer service who didn't reply and sent to the wrong address.
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Sophie
Rating: 4 out of 5
following a purchase from 13/11/2020
Delivery is fast most of the time, products are of fairly good quality, but customer service is hard to reach.
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Response from 321cbd
Hello, and thank you for your positive review of 321CBD. We are delighted to see your positive comment regarding our assortment of CBD products. Our customer service does its utmost to satisfy you. In certain periods, however, an overload of calls can lengthen lead times and make it difficult to reach you. Please be assured that we will do our utmost to improve this situation. Yours sincerely The 321CBD team
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JONATHAN O.
Rating: 4 out of 5
following a purchase from 13/11/2020
Not counting a few delivery problems, good site, good products.
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Response from 321cbd
Hello, thank you for your positive comment on our service! Our team does its utmost to ensure on-time deliveries, and there may indeed be occasional anomalies in the shipment of goods, or hazards related to the various delivery services in France. Our team is always on the lookout for the best cbd products to offer you, and looks forward to your satisfaction in this regard! Thank you very much. The 321CBD team
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IDK F.
Rating: 3 out of 5
following a purchase from 28/09/2020
Delivery on time, but poor quality, super dry herb, tiny buds, leafy taste in the mouth ... 5g ringo's gift cbd, rather disappointed! I'd recommend weedy, Uweed, or even, if rather expensive, la ferme du cbd, you won't regret your purchase.
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Response from 321cbd
Hello and thank you for your comment on our site. I'm delighted to see that the delivery went well: that's a positive point! As far as quality is concerned, we regret your disappointment. Every consumer has different sensitivities and criteria. It also happens, in our defense, that rare flowers are dry. But a phone call to our customer service department to point this out, with a photo if possible, and a solution can always be found. Thank you for taking the time to assess us on the positive side of strength. The 321CBD team.
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Christophe L.
Rating: 4 out of 5
following a purchase from 28/09/2020
Order placed on 17/09/2020. Small delivery problem due to the carrier (La Poste) but rectified fairly quickly following a telephone exchange with customer service. Order received yesterday after returning the order at the beginning of the week. Top product! Thank you for your efficiency.
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Response from 321cbd
Hello and thank you for your very positive comment.... Our customer service department is delighted that you were able to experience its responsiveness. We're also delighted that you like the products you've chosen! We're always on the lookout for new flavors and sensations for you, and positive feedback motivates us to continue in this direction. Sincerely The 321CBD team
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Didier
Rating: 3 out of 5
following a purchase from 27/09/2020
Hello. I am still waiting for my September 11, 2020 order. After several emails from me, no response from 321 cbd! I asked for a refund but no return from them! I don't recommend this site to anyone and would like to set up a collective against these crooks. What should I do? Thank you for your answers. Sincerely E. D.
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stephane S.
Rating: 2 out of 5
following a purchase from 11/09/2020
Hello everyone, I have placed several orders since the beginning of July without any problems and I am really happy with the quality of the products and the customer service!...until 09-09/20 last order of 30?... no tracking number... no one at customer service because they don't reply! Emails are useless because there's no reply either! It's been 13 days and I've lost hope and confidence in this site ... it's a real shame ... what a waste !!!! The worst thing is that you don't reply to these loyal customers ... it's disgraceful! Obviously I'm not the only one in this case from what I see on the net ... I'm asking for a complaint because if you don't reply any more, there's a problem? You should close down and be condemned because the products are legal and authorized in France! The theft is obvious? Re bonjour à tous , après avoir poster cette avis ci dessus ... comme par hasard 321 cbd me contact 2 jours après et me envoie ma commande avec un numéro de suivi ??apparemment problème de changement de transporteur... In short, I can only hope now ...
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Monnot
Rating: 4 out of 5
following a purchase from 06/09/2020
Big problem with shipping due to the post office, but in the end everything was sorted out with a nice gesture from the store. Perfect
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