The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services and products.
The 321 CBD team
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Mehdi B.
Rating: 1 out of 5
following a purchase from 25/01/2024
Order arrived late Many branches Disappointed
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Response from 321cbd
Hello and thank you for your request.
After checking with our carrier, your order was delivered within 48 hours (working days).
Concerning the branches, please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo, so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321 CBD team
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Yasmina M.
Rating: 3 out of 5
following a purchase from 23/01/2024
Personally, this formula had no effect...
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that you were not completely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
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Frederic J.
Rating: 1 out of 5
following a purchase from 14/01/2024
Fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services.
The 321 CBD team
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Manuela S.
Rating: 2 out of 5
following a purchase from 16/01/2024
Each package looks the same and has no description of the dosage.
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Dominique L.
Rating: 4 out of 5
following a purchase from 12/01/2024
Cool❗
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is important to us and we are always delighted when a customer is satisfied.
The 321 CBD team
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Jessica L.
Rating: 3 out of 5
following a purchase from 11/01/2024
Hello I order regularly on the site 3 de 1 CBD and I was so far satisfied by the good value for money in however very disappointed with my last two orders in which there were enormously enormously branches. 😕
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your last experience was disappointing, we really appreciate you bringing this issue to our attention.
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
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patricia P.
Rating: 4 out of 5
following a purchase from 10/01/2024
Relieves stress and improves sleep.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and that they meet your expectations.
The 321 CBD team
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Emilie P.
Rating: 3 out of 5
following a purchase from 11/01/2024
Unfortunately not very effective for the price. Disappointed.
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Response from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that you weren't entirely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
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Bastien V.
Rating: 4 out of 5
following a purchase from 11/01/2024
Order conformed and very short delivery time 👌
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Response from 321cbd
Hello and thank you for your positive feedback and for taking the time to post this review. We are delighted to hear of your satisfaction
The 321 CBD team
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Cyril S.
Rating: 3 out of 5
following a purchase from 10/01/2024
Lower quality product with lots of seeds, so not very pleasant, unfortunately.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
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Cyril K.
Rating: 4 out of 5
following a purchase from 07/01/2024
Nothing to say
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Response from 321cbd
Hello and thank you for your comment.
We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products.
The 321CBD team
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Marcelle A.
Rating: 1 out of 5
following a purchase from 05/01/2024
very good product
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Response from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321CBD team
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Jeremy T.
Rating: 1 out of 5
following a purchase from 03/01/2024
Not very good quality and very expensive delivery
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Response from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
Delivery is free with no minimum purchase on our site.
When you purchased on our site, you benefited from free delivery.
The 321CBD team
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TRESALLET M.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very unhappy because order Wednesday 20/12 and still nothing today. This makes two orders where the deadlines are not respected?
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Response from 321cbd
Hello and thank you for taking the time to post your review. After checking with our carrier and taking into account the public holidays, it is possible that your order took longer than normal to be delivered due to the high volume of orders and the public holidays. Delivery times are estimated at 24 hours, excluding weekends and public holidays (and excluding delays caused by our carrier beyond our control), as soon as your order has been dispatched. The 321 CBD team
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Benjamin B.
Rating: 1 out of 5
following a purchase from 01/12/2023
Up to now I've never had any problems, the quantity and above all the quality was good, but my last order of 25 gr was a big rip-off, they put trim in place of the Lemon Haze I'd ordered, it's unbearable, just branches and crumbs... I made a complaint which came to nothing, they obviously don't want to refund me or take back their mediocre product, nor do they want to send me back a good quality product... I don't recommend 321 CBD, it's a scam.
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Response from 321cbd
#N/A
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Quentin G.
Rating: 2 out of 5
following a purchase from 01/12/2023
Musty flower! Orange bud
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
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Franck
Rating: 1 out of 5
following a purchase from 30/11/2023
I'd be ashamed to sell this cbd at this price, I don't recommend this site, they're thieves!
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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lapuce
Rating: 3 out of 5
following a purchase from 29/11/2023
I tried a batch and the pod didn't work. Customer service sent me one back.
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Response from 321cbd
Hello and thank you for your comment. We apologize for the inconvenience. It is true that a product can have a defect or be faulty. However, we are delighted to hear that our customer service team was able to process your request and return the product. We hope you find it satisfactory. The 321 CBD team
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michelle P.
Rating: 4 out of 5
following a purchase from 27/11/2023
no longer helps me sleep, less relaxed.....
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Response from 321cbd
Hello and thank you for your comment. It's possible that your body has become accustomed to the product and that you no longer feel the benefits. We invite you to contact our customer service, who will be able to direct you to another product with the same properties. The 321 CBD team
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Jean-Bernard A.
Rating: 1 out of 5
following a purchase from 23/11/2023
I have finally received notification of the delivery of my parcel? with a delay due to the carrier? I know I can count on you for a commercial gesture. I'm still waiting. It was certainly not in your habit but I had to shift my forecasts. Thank you for your attention and especially for listening to me.
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Response from 321cbd
Hello and thank you for your comment. After checking with our carrier, there was indeed a delay in the departure of your package, mainly due to weather conditions in our region. The 24H delivery with DPD is valid from Monday to Friday, they do not deliver on Saturdays. Your parcel was delivered this morning at 10:42 am, and an email has been sent to you to inform you of this. Unfortunately, we are dependent on our carrier. Sincerely, The 321 CBD Team
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Ophélie L.
Rating: 4 out of 5
following a purchase from 13/11/2023
Easy ordering and fast shipping. With discounts thanks to attractive coupon codes.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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alaa E.
Rating: 1 out of 5
following a purchase from 09/11/2023
not good and not as usual
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Response from 321cbd
Hello and thank you for your comment. We are sorry that our product did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Marie
Rating: 4 out of 5
following a purchase from 08/11/2023
Good experience despite lost parcel. Efficient and fast customer service. The problem is that they are often out of stock... I was unable to receive my product and was reimbursed.
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Response from 321cbd
Hello, Thank you for taking the time to post your review and we are sorry that you were unable to enjoy your product. We always do our utmost to satisfy our customers, however during busy periods it is possible that certain products fall victim to their success and are therefore out of stock. Nevertheless, we are delighted to hear that you particularly appreciated the professionalism and kindness of our teams. The 321 CBD team
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michelle P.
Rating: 3 out of 5
following a purchase from 08/11/2023
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
V
Val
Rating: 4 out of 5
following a purchase from 04/11/2023
Good product! A little light (for me).
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your confidence. It is possible that the product ordered is not suitable for you, we often advise our customers to try different products to get a better idea and see what works best for them. We have had feedback from customers for whom CBD is a real relief in the management of their various disorders. The 321 CBD team
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Anne S.
Rating: 1 out of 5
following a purchase from 02/11/2023
I bought some gorilla trim and was really disappointed, there are only bits of branches and leaves. I'll have to use it as tea rather than for smoking. I'd buy more. I wouldn't recommend it at all. Answer to your question: as far as I'm concerned, there are no pistils or buds in this blend, just leaves and branches which have no beneficial properties. Smoking thc leaves already doesn't do anything, so cbd leaves are sure to have no beneficial effects... attached is a photo of what I have.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. How you consume our products is up to you. We recommend consuming our CBD flowers by infusion or vaporization to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
J
johann
Rating: 4 out of 5
following a purchase from 02/11/2023
Generally satisfied....
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Response from 321cbd
Hello, Thank you for taking the time to share your review and we are delighted to hear of your satisfaction. The 321 CBD team
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Maïté H.
Rating: 1 out of 5
following a purchase from 01/11/2023
late delivery
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Response from 321cbd
Hello, Thank you for your comment. After checking with your customer account and our carrier, the latter has indeed experienced a delay in delivery due to bad weather in your area. We apologize for this inconvenience and hope it will not happen again. However, our carrier is unfortunately not immune to the vagaries of the weather, and delays may occur. The 321 CBD team
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Francky
Rating: 4 out of 5
following a purchase from 01/11/2023
I have been a customer for 2 years and appreciate the quality of the products and the speed of delivery. I'm rarely disappointed and the one time I called on their Sav, my problem was quickly resolved.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Thomas S.
Rating: 4 out of 5
following a purchase from 01/11/2023
The quality is still there, I was expecting a stronger, more explosive mango taste, but it's still unpleasant in the mouth.
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you enjoy this product. The 321 CBD team
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julien M.
Rating: 3 out of 5
following a purchase from 31/10/2023
I've been a customer for a few years now. And I would like to say that I was a little disappointed with the last order. Good quality flowers but lots of big branches.
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Response from 321cbd
Hello, and thank you for your comment. You should know that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal for you to find branches in your pouches as it's thanks to the branches that the buds (heads) stay whole. We invite you to send a photo to our customer service department, who will forward your complaint to the quality department, which will deal with your request as quickly as possible. The 321 CBD team
M
michelle P.
Rating: 4 out of 5
following a purchase from 30/10/2023
tsunam less and less (good) disappointing but cheapest
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. We are constantly working to offer you exceptional product quality at an attractive price, and are sorry to hear that our product did not meet your expectations. The 321 CBD team
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Corinne
Rating: 4 out of 5
following a purchase from 27/10/2023
This is the first time I've taken CBD, so I didn't know how much to start with. But against all odds, as an insomniac, I had no trouble falling asleep, no more anxiety. So I'd say the results are convincing.
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Response from 321cbd
Hello and thank you for your positive feedback. We're delighted to hear that the product you ordered met your expectations. Please do not hesitate to contact our customer service team if you have any questions about a product, dosage or use. The 321 CBD team
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munette
Rating: 3 out of 5
following a purchase from 27/10/2023
No luck on a delivery of Ringo's gift: no taste, no effect on my pain! I've been used to this variety of cbd for several years, but this is the first time it's happened to me ... Is the product (on sale) too old? Too bad, the site reacts well to problems, not here! I don't know where to answer ... I sent the photos on 03/10 at 17h17
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Response from 321cbd
Hello, Thank you for taking the time to post your review. After checking your customer account, our after-sales service contacted you on 03.11.2023 to request a photo of the products you received. In order for our quality department to process your request as effectively as possible, a photo is required by the department. We therefore invite you to send us a photo of any unsuitable products. The 321 CBD team
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Matthieu
Rating: 4 out of 5
following a purchase from 27/10/2023
There's nothing bad to say about 321CBD apart from the fact that promotions are rarer. Very good customer service with a toll-free number and telephone advisers who call you back if it's busy. Recently, they sent me back my customs seized order quickly and free of charge. I'd also like to see a few more new products.
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Response from 321cbd
Hello and thank you for your comment. Our offer schedule has not been modified compared to other years. We propose special offers during events such as Halloween, but also during national sales. We will pass on your request for new items in our online store to the appropriate department and thank you for your suggestion. The 321 CBD team
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Damien
Rating: 4 out of 5
following a purchase from 26/10/2023
Fast delivery and flach sale with discount
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Marie H.
Rating: 2 out of 5
following a purchase from 26/10/2023
I received other brands of products that I had ordered, so I was disappointed, but I appreciated the quick return by e-mail of the return note for the products. I'm sending them back today, because between the storm and the bank holiday it wasn't easy to send them back before, so I hope it will be just as quick to send back the products I ordered as soon as the return parcel arrives. I'd like to point out that I live in Brittany where there's no post office, and it's always a pain when there's a problem with the sites when you have to travel miles to sort out the problem, which is why I'm so disappointed when this happens.
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Response from 321cbd
Hello, We thank you for your comment and apologize for the inconvenience. It may have been an error during the preparation of your order. However, we are delighted that our customer service team was able to solve your problem quickly. With Colissimo, you can send your parcel from your letterbox. We'll send you the link by e-mail so that you can return your order (in general) more easily. The 321 CBD team
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GUY V.
Rating: 4 out of 5
following a purchase from 23/10/2023
the products are of good quality and the site is clear
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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Marcel D.
Rating: 4 out of 5
following a purchase from 21/10/2023
Very reactive in terms of orders we receive them very quickly in time very happy good continuation
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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