The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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patricia P.
Rating: 4 out of 5
following a purchase from 11/04/2023
Great quality, great taste, great relaxation.
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products. The 321 CBD team
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Baptiste
Rating: 3 out of 5
following a purchase from 11/04/2023
I've just ordered after an interesting promotion, I took lemon and Bubba, so the lemon, very good? But the Bubba, I really feel like I've had the last of the drawers, the trim? So I'm pretty disappointed, because I wanted to treat myself with the Bubba, but I didn't. But for the price, frankly, it's still a good deal.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience with the Bubba was disappointing, we really appreciate you bringing this to our attention. If you notice a discrepancy upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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jackie T.
Rating: 1 out of 5
following a purchase from 10/04/2023
AHAHAH, perlimpimpin powder
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Response from 321cbd
Hello and thank you for your comment. If you have noticed an anomaly upon receipt of your order, please contact our customer service department with a photo of the product received. Our customer service is always available for any anomalies encountered during the reception of your order. The 321 CBD team
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Arnaud D.
Rating: 4 out of 5
following a purchase from 09/04/2023
Always satisfied on time
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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stephane
Rating: 4 out of 5
following a purchase from 09/04/2023
Shipment delayed due to public holiday and strike, but well received and quality always on target
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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RW
Rating: 4 out of 5
following a purchase from 08/04/2023
Webseite Top, Komunikation Top, Lieferung könnte besser sein (Ware am 11.4 bestellt, am 19.4 geliefert). Desswegen 4 Sterne
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Response from 321cbd
Hello and thank you for your comment. We are pleased that you were satisfied with your order and regret that there was a delay in delivery. Your 321 CBD team
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kristof T.
Rating: 1 out of 5
following a purchase from 07/04/2023
Order placed on 10/04, promise of delivery in 48h, here we are on 18/04 and still no parcel received. As is often the case, delivery times are not respected and customer service offers no compensation...
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. In addition, you wished to have your order refunded. However, as indicated by our customer service department, we cannot refund an order that has been dispatched and is in the process of being delivered. Our customer service will contact you in order to respond to your request for compensation. The 321 CBD Team The Team ?
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Denis J.
Rating: 3 out of 5
following a purchase from 07/04/2023
Disappointed by increasingly long 48-hour deliveries.
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Response from 321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
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Julien M.
Rating: 3 out of 5
following a purchase from 07/04/2023
delivery not within 48 hours
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Response from 321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
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VERONIQUE B.
Rating: 1 out of 5
following a purchase from 06/04/2023
To date, the order placed 10 days ago has not been delivered.
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Response from 321cbd
Hello and thank you for your comment. We are very sorry to hear of your dissatisfaction with the delivery of your parcel. Indeed, delays were observed in the delivery of packages following the holiday and the national strike day and we are sorry. The delivery of your parcel begins when your order has the status "dispatched", which is when our carrier takes charge of your order. The 321 CBD team
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stephane
Rating: 1 out of 5
following a purchase from 06/04/2023
1 week since I ordered, still not received
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Response from 321cbd
Hello and thank you for your comment. We apologize for the delays. In fact, Monday 10/04/2023 was a public holiday, so order preparation began on 11/04/2023, and given the high volume of orders, delays may have been observed in order preparation and delivery to our carrier. The delay is due in particular to the national strike on 13/04/2023. However, as indicated on our website, 48-hour delivery is not guaranteed when we offer products on our online store, and delays may occur. Please also note that delivery of your order begins as soon as it has been dispatched. The 321 CBD team
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David B.
Rating: 1 out of 5
following a purchase from 06/04/2023
10 days after ordering and still no delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry for the delay in the delivery of your order. Your parcel was handed over to our carrier on the day it was dispatched, as stipulated in your order history. However, delays beyond our control have indeed been noticed at our carrier due to the national strike day of 04/13/2023. The 321 CBD team
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Jorgen B.
Rating: 4 out of 5
following a purchase from 06/04/2023
I put 4 stars because it was always very serious but this time I have to put stars when (for the first time) I have no news of my order made 9 days ago, neither if it is sent, nor if I will receive it. Dubious this time... but I'm confident, still. Y.&M (youri and hélène).
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We hope you have enjoyed your order and thank you for your positive feedback. The 321 CBD team
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Fabrice M.
Rating: 1 out of 5
following a purchase from 05/04/2023
I still haven't received my order since April 9th.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear about your dissatisfaction. There have been delays in the preparation and dispatch of orders. You have contacted our customer service department, which has provided you with an answer regarding the delivery of your parcel. We hope you will be satisfied with your order. The 321 CBD team
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MARIE D.
Rating: 1 out of 5
following a purchase from 04/04/2023
Delivery times are really too long you say /48 h must count a week is abused
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Response from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The321 CBD team
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JEAN-MANUEL O.
Rating: 1 out of 5
following a purchase from 04/04/2023
i still haven't received anything!!!
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Response from 321cbd
Hello and thank you for taking the time to post your review. As indicated on our website, during busy periods (sales, holidays, promotional periods, etc...) there can be delays in the preparation and dispatch of orders, for which we are very sorry. Due to the large number of orders to be processed, delivery delays have also been observed. The 321 CBD team
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Priscilla R.
Rating: 3 out of 5
following a purchase from 04/04/2023
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
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Response from 321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
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David A.
Rating: 2 out of 5
following a purchase from 04/04/2023
One week before shipment
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Response from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
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David G.
Rating: 2 out of 5
following a purchase from 04/04/2023
Hello, I placed an order on April 7, 2023, today is Saturday, April 15, 2023, I still have not received my order knowing that the site says that deliveries are made within 24, 48 hours, I am disappointed with the delivery time.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. A delay in the sorting center may have occurred during the delivery of your parcel, this delay is beyond our control, please excuse our carrier. In addition, as indicated on our website, we cannot guarantee delivery within 48 hours during periods of high order volume during promotional offers. The 321 CBD team
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Cedric
Rating: 2 out of 5
following a purchase from 04/04/2023
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
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Response from 321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 04/04/2023
Good value for money. Fast delivery.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Marie B.
Rating: 4 out of 5
following a purchase from 04/04/2023
Always a quality product, good density, order took longer to arrive than expected,
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Response from 321cbd
Hello and thank you for your comment. We do our best to always offer quality products to our customers and we are delighted to hear that you appreciate our products. We would like to apologize for the delay in delivery of your order, as there were some delays due to the large number of orders received as a result of our previous offers. The 321 CBD team
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Sarah
Rating: 2 out of 5
following a purchase from 04/04/2023
I order often, but I've been waiting for my order for over a week now.....
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Response from 321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
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Charles B.
Rating: 4 out of 5
following a purchase from 04/04/2023
4 stars because delivery is announced within 24-48h, personally I received the package after a week.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
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Ju J.
Rating: 2 out of 5
following a purchase from 03/04/2023
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
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Response from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
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GP
Rating: 1 out of 5
following a purchase from 03/04/2023
1 week passed and still nothing received, no order, no apology, nothing...
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Response from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
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Frédéric F.
Rating: 2 out of 5
following a purchase from 03/04/2023
Ordered a week ago and still haven't received anything?
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
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Fred
Rating: 3 out of 5
following a purchase from 03/04/2023
Slow delivery, correct products
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
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Gaetan P.
Rating: 4 out of 5
following a purchase from 03/04/2023
It really is the best cbd herb I've ever smoked.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Rhum
Rating: 4 out of 5
following a purchase from 03/04/2023
Serious company. Most of the weeds are of good quality, after that it's a matter of taste. Some rare delays in delivery, but not necessarily attributable to the box itself.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Marine G.
Rating: 2 out of 5
following a purchase from 03/04/2023
I am used to a quality service from 321cbd. Yesterday I received my parcel and it turned out that there were holes in the packaging where the cbd flowers are. This degraded the quality of the flower.
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Response from 321cbd
Hello and thank you for your request. We are sorry to hear that the package of your flowers has been opened. It is possible that this happened during the delivery of your parcel. Our team always does its utmost to offer you exceptional flower quality and impeccable service. Our customer service has processed your request and we hope you are satisfied with the return. The 321 CBD team
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ted
Rating: 4 out of 5
following a purchase from 03/04/2023
Quality flower but on the 2 nd order delivery time very very long more than a week still not received while on the 1 st order 48h after it was at home to see on future orders I hope not to be disappointed
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Response from 321cbd
Hello and thank you for your comment. During promotional periods on our website, delays may occur in the preparation and delivery of orders and we apologize for this. Thank you for your positive feedback. The 321 CBD team
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David H.
Rating: 1 out of 5
following a purchase from 03/04/2023
No receipt by April 14 following my order of April 7, 2023. Too bad
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Response from 321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
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Christophe D.
Rating: 2 out of 5
following a purchase from 02/04/2023
Still waiting for my parcel after more than 10 days. Where are we !!!!
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We invite you to contact our customer service department so that they can open an inquiry with our carrier and proceed with the return of your order. The 321 CBD team
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Cedric
Rating: 2 out of 5
following a purchase from 02/04/2023
Do not respect the deadline of 24 to 48 h I arrived at 4 days of waiting and still nothing .and do not respond to the message. This is my last order
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay in the delivery of your order and hope that you have received it safely. The 321 CBD team
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José P.
Rating: 2 out of 5
following a purchase from 01/04/2023
Good product but delivery in less than 48 hours is not respected at all. Too bad
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Response from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. Your order will only be dispatched once it has the status "dispatched". The 321 CBD team
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Marina C.
Rating: 4 out of 5
following a purchase from 01/04/2023
Fast and quality products
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Lionel G.
Rating: 4 out of 5
following a purchase from 31/03/2023
R.A.S arrived on time
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Dominique M.
Rating: 4 out of 5
following a purchase from 25/03/2023
Nice bunches, pleasant smell
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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