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A
Rating: 5 out of 5
Very good product on time delivery
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Customer reviews of 321cbd
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 4 018 published reviews
Summary of reviews
The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Reviews 1, 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Very good product and not expensive! A pure delight when I receive my parcel!
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F
Rating: 2 out of 5
I wanted to try it out and wasn't satisfied: Swiss Tsunami doesn't live up to its name. Ultra dry herb, no taste, not pleasant to consume, advertised at 19.5%, no effect, really disappointed, 85 euros lost. Even some Trim are of better quality. And I'm collecting big bare branches with little heads on them, so dry that I suppose I'll get everything at the bottom of the bag, great. Please pay a little attention to the quality of the products you ship, something like this should not be shipped.
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Response from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
C
Rating: 5 out of 5
Fast, efficient
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C
Rating: 5 out of 5
Perfect on top
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M
Rating: 5 out of 5
perfect for my cat with an immediate effect
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N
Rating: 1 out of 5
I was delivered in 6 days instead of 3...
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Response from 321cbd
Thank you for letting us know about this problem. Your comments help us to do better. For all orders placed before 2 p.m. Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). Delivery within 48 hours (working days) is effective from the moment your order has been shipped. Following bad weather conditions, some sorting platforms have suffered significant material damage, leading to their closure. The colissimo teams are doing their utmost to limit the impact. However, the delivery of parcels in transit in certain areas has unfortunately been significantly delayed. We apologize for this inconvenience. The 321CBD team.
L
Rating: 5 out of 5
Nothing to complain about... PERFECT!
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Response from 321cbd
Thank you for taking the time to share your opinion. We thank you for your trust. The 321CBD team.
Y
Rating: 5 out of 5
Very good products
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A
Rating: 5 out of 5
Very good product, an effect after a few days
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F
Rating: 5 out of 5
Hello, always very satisfied, delivery on time and good quality. I recommend
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Response from 321cbd
The entire 321 CBD team would like to thank you for your kind feedback. The 321CBD team.
D
Rating: 5 out of 5
very good site , fast , safe and quality product .
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C
Rating: 5 out of 5
Product nothing to complain about. The taste is really great. Satisfied with the quality.
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S
Rating: 5 out of 5
Excellent product. Very good product. I recommend
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E
Rating: 5 out of 5
I've been ordering every month since 2020 and apart from a few very rare failures (drying, seeds) I've always been very satisfied with the CBD flowers. I almost always use Nina Lémon, which I highly recommend for small budgets. The loyalty program is really worth it
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Response from 321cbd
The entire 321 CBD team works year-round to offer you the best possible service, and your feedback helps us to improve. Thank you for your confidence in us. The 321CBD team.
L
Rating: 2 out of 5
The cbd gellules don't really help me sleep.
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Response from 321cbd
We are very sorry that you did not enjoy the CBD capsule product. We're sorry the variety didn't live up to your expectations. CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
H
Rating: 3 out of 5
Good product but a bit expensive
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Response from 321cbd
Thank you for your feedback. Thank you for taking the time to bring this to our attention. We set ourselves high standards. The products offered on our online site are 100% natural and grown without additives. We do our utmost to offer our customers the best value for money. In addition to free delivery, our online store offers a host of promotional offers, a referral program and a loyalty program. The whole 321CBD team.
J
Rating: 1 out of 5
Delivery time far too long Take a leaf out of Amazon?s book
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. However, for all orders placed before 2pm Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Your order, placed on 06/06/2022 at 16:18, was therefore prepared by our order preparers the following day, 07/06/2022, and picked up by our carrier the same day. Your parcel began its journey on Wednesday June 8, and according to the colissimo tracking system your parcel was delivered on Friday June 10. The 321CBD team.
A
Rating: 5 out of 5
Good products!
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M
Rating: 5 out of 5
Compliant products not disappointed with the site itself, bad experience with delivery, tracked shipment but without signature that ended up with a neighbor who opened everything, however I got everything back.
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N
Rating: 5 out of 5
Novice: This is a first for me. My neck pain has disappeared, my morale is good and I no longer feel suddenly tired during the day. For me, it's beneficial.
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Response from 321cbd
Thank you for your comment. We really appreciate you taking the time to share your experience with us. :) The 321CBD team.
R
Rating: 3 out of 5
You say you deliver within 48 hours, but I just received my order today (Monday 13/06/2022) even though I ordered on 5/06/2022! That's all Cordially mr carre
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Response from 321cbd
Thank you for your feedback. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. Following bad weather that caused significant material damage to the platform located in Loir et Cher, which led to its closure. The entire colissimo team is doing its utmost to limit the impact. However, deliveries of parcels in transit in this area have experienced a slight delay, we are sorry. We would like to rectify the situation, which is why our customer service will contact you to ensure your complete satisfaction. The 321CBD team.
K
Rating: 5 out of 5
Cbd quality, good price, delivery date respected, perfect, see you soon.
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A
Rating: 2 out of 5
Not great, can do better
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to our quality department, so that we can always listen to our customers' needs and requests, and use them to improve and prosper. From your customer file, we can see that you have placed an order for the Swiss Tsunami variety. We are sorry that the variety did not live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
Y
Rating: 5 out of 5
Very satisfied
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V
Rating: 5 out of 5
Super quality weed, fast delivery, nothing to add
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M
Rating: 1 out of 5
one week after ordering still no delivery!
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. Your order placed on 24.05.22 was picked up by our carrier on the same day. According to the colissimo tracking system, your parcel was delivered to your letterbox on 27.05.22 at 15:04. We would like to rectify the situation, so our customer service department will contact you in order to regularize this dispute and ensure your complete satisfaction. The 321CBD team.
C
Rating: 5 out of 5
Very good product for relaxation, but still a little expensive.
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R
Rating: 5 out of 5
Very good service. Very good products.
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C
Rating: 5 out of 5
Satisfactory product, quick turnaround. Weldone!!!!
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M
Rating: 5 out of 5
Very good. It's the 2nd time I order and it's fast. Very happy with my purchases. Thank you for your seriousness
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L
Rating: 5 out of 5
Perfect and well-balanced
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L
Rating: 1 out of 5
I liked c3 that I bought but I am disappointed by the cbd afghans gold it is hard not manageable and I preferred the Afghan to 40% I will recommend and the rest of my package but big disappointment for the Afghan gold and it is not given and hard to the point that it hurts my fingers to write !!!!!
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
C
Rating: 5 out of 5
Fast delivery.good plant.recommend.
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M
Rating: 3 out of 5
I'm a regular customer and so far I've never been disappointed. But on my last order I was particularly disappointed. As usual, I order trim, small heads at a low price, and in this case, out of 3 bags of 20g, 2 bags were actually powder/crumbles. As a result, it was consumed much more quickly. I hope I won't have the same problem with my next order.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
L
Rating: 5 out of 5
fast, I'm trying it for the first time, so to be seen
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C
Rating: 2 out of 5
Best site to buy quality cbd in my opinion. Unbeatable value for money. Update: last order extremely disappointing. The flowers are brown, greasy, bad tasting and clearly processed to reduce the thc like many other online retailers do. Big disappointment, I'll have to find a new seller. 25g bought for nothing. It's a real shame, I was happy with them up to that point.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
S
Rating: 5 out of 5
parfait, rien a dire juste les Colissimo qui est en cause ,donc la poste et un pti kdo de temps çà fidélise et ca fait toujours plaisirs merci CDLT
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J
Rating: 5 out of 5
Very good value for money Fast delivery
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D
Rating: 1 out of 5
cancellation requested yesterday at 5:13 p.m. without any return, again people not very serious and not very reliable, I wanted to change site, I think of returning on the old one, we will see thereafter but for the moment the impression which I have, it is not very serious and not very rigorous. we will see how the refunding occurs and failing that a new evaluation will be left...
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Your request has been taken into account by our customer service department. Your request was made on 08 June 2022 at 17:13. As stated on our website, customer service is open Monday to Friday, 9am to 1pm and 2pm to 5pm. As a result, we were unable to cancel and refund your order the following day. The 321CBD team.