The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
A big thank you for your feedback. We are delighted to read that you appreciate the excellent quality/price ratio of our products!
However, we notice your 3-star rating. Guaranteeing you an impeccable experience and exceptional products is the absolute priority of our CBD shop. Please feel free to share your suggestions or contact our customer service to let us know what might have been missing during your online CBD purchase to achieve the maximum rating!
We will continue to give our best every day to surprise you with your next order, and thus become the best CBD site in your eyes.
See you very soon!
The 321CBD team
M
Mário Jacinto C.
Rating: 3 out of 5
following a purchase from 25/07/2026
Very well
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Response from 321cbd
Hello Mário,
A big thank you for your feedback! We are delighted to know that your experience went "very well".
However, we notice your 3-star rating. The total satisfaction of our customers being the absolute priority of our CBD shop, we love to learn and constantly improve. If you have any suggestions or if any detail could have been even better during your online CBD purchase (whether on our flowers, oils, or delivery), please do not hesitate to let us know!
Our customer service is at your complete disposal to discuss with you. We will do our best to turn these 3 stars into a magnificent 5/5 during your next order, and thus always remain the best CBD site in your eyes.
See you very soon!
The 321CBD team
J
Jimmy L.
Rating: 3 out of 5
following a purchase from 28/06/2026
the triple has a very strange smell chocolate or caramel .not great
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Response from 321cbd
Hello Jimmy,
Thank you for your feedback and we are pleased to know that you are generally satisfied. We take your comment regarding the smell of the product into account and hope that you will find satisfaction in your future experiences with us.
Best regards,
The 321cbd team
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Alexander H.
Rating: 1 out of 5
following a purchase from 24/06/2026
I have not received my package
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Response from 321cbd
Dear customer,
Your package was temporarily blocked by the delivery service, but it will be delivered again today. We apologize for the delay and wish you a good acceptance.
Best regards
M
Mourad K.
Rating: 1 out of 5
following a purchase from 25/06/2026
So, well, the worst is the unsmokable white CBD, hard as a rock, I'm disgusted to have wasted money
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Response from 321cbd
Hello Mourad,
Thank you for taking the time to share your experience. We are sorry to hear that the product did not meet your expectations. Your satisfaction is important to us; please feel free to contact us directly so we can discuss and find a solution together.
Best regards,
The 321cbd team
V
Vincent D.
Rating: 3 out of 5
following a purchase from 25/06/2026
Good quality of products. Fast delivery. Very satisfied
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Response from 321cbd
Hello Vincent,
A huge thank you for this great overall feedback! We are really delighted to read that you are very satisfied with the quality of our products as well as the speed of our delivery.
Guaranteeing you exceptional items shipped in the blink of an eye is the number one goal of our CBD shop. Knowing that our mission has been accomplished brilliantly during your online CBD purchase is the best reward for the entire team!
We will continue to give our best to offer you an always perfect experience and thus remain the best CBD site in your eyes.
See you very soon to prepare your next order!
The 321CBD team
C
Christophe D.
Rating: 1 out of 5
following a purchase from 24/06/2026
Very approximate manicure like the weight elsewhere and the different varieties are all quite the same, in taste, in smell as in texture. This first order strongly disappoints me. The only positive point is the fast delivery.
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Response from 321cbd
Hello Christophe,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Your feedback is valuable to us, and we would like to discuss further with you to understand your concerns and improve our services.
Best regards,
The 321cbd team
V
Virginie L.
Rating: 3 out of 5
following a purchase from 19/06/2026
Transport time is way too long but the team is responsive when it comes to answering on the ongoing issue
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Response from 321cbd
Hello Virginie,
Thank you for your feedback and we are pleased to know that our team was able to respond quickly to your questions. We take your comments on the transport time into account and will continue to work to improve this experience.
Best regards,
The 321cbd team
L
Laurent C.
Rating: 3 out of 5
following a purchase from 17/06/2026
The quality of the CBD is very nice, the branches less so. Out of the 20 grams received, about 8 grams are branches. That makes the rest expensive. Not sure I would recommend.
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Response from 321cbd
Hello Laurent,
Thank you very much for taking the time to share your opinion. We are delighted that you appreciated the quality of our CBD and we take note of your feedback regarding the branches. We sincerely hope to see you again soon to offer you an even more satisfying experience.
Best regards,
The 321cbd team
P
Patrik L.
Rating: 1 out of 5
following a purchase from 01/06/2026
No, I haven't given my order. I contacted my colleagues from the gendarmerie in Strasbourg
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Response from 321cbd
Hello Patrik,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your order. To better understand the situation and find a solution, we invite you to contact us privately.
Best regards,
The 321cbd team
S
Stéphane R.
Rating: 1 out of 5
following a purchase from 13/05/2026
Still nothing received
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Response from 321cbd
We invite you to consult our response to your previous message. Everything is detailed there. Thank you.
B
Beryl D.
Rating: 1 out of 5
following a purchase from 20/05/2026
When I placed my order, I received a delivery date. It was wrong and instead of 2-3 days it will be more than a week because of the holidays - when I made the purchase the expected delivery was BEFORE the holiday. I tried to change the address because I wouldn't be home, but it's impossible with DPD, and the company can't help me. Maybe it's a good price but it's not worth it if customer service is useless when we have a problem with something. It was the first and last time I will make a purchase with this company.
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Response from 321cbd
Hello Beryl,
The delay is due to the holidays, as we explained to you. A request to change the address has been made to the carrier. We are waiting for their response. Best regards.
M
Manuel K.
Rating: 1 out of 5
following a purchase from 14/05/2026
. Broken emails . Did not register my payment . Slow service . No tracking of the order . Still haven't received my order after TWO FUCKING WEEKS. . Never again.
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Eric G.
Rating: 1 out of 5
following a purchase from 16/05/2026
I did not receive my package.
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Response from 321cbd
We acknowledge your notice. However, we have proof that your package was indeed shipped on the 16th and delivered on the 20th.
L
Lukas K.
Rating: 2 out of 5
following a purchase from 21/04/2026
My order is far too late. I ordered last week and now a week has passed and nothing has come until today
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David G.
Rating: 2 out of 5
following a purchase from 08/04/2026
Fleur très sèche, et livraison en plus de 1jour.
G
Guillaume B.
Rating: 3 out of 5
following a purchase from 30/01/2026
I was fully satisfied when the delivery was made by post in Colissimo but since it has been delivered by DPD I am much less so.
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Response from 321cbd
Hello Guillaume,
We regret that this change of carrier does not satisfy you. To offer you a better experience, we have just added Chronopost! It’s the ideal option for fast and reliable CBD delivery of your CBD flowers. We hope to regain your full trust during your next visit to 321CBD.
The 321CBD team.
B
Baptiste P.
Rating: 1 out of 5
following a purchase from 25/01/2026
Hay
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Response from 321cbd
Sorry that the product did not suit you.
A
Alain M.
Rating: 3 out of 5
following a purchase from 19/01/2026
Crumbles really badly
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Manon M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Doesn't have any effect ...... and yet I took the most powerful CBD on the site .. disappointed
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Sylvain D.
Rating: 1 out of 5
following a purchase from 13/01/2026
null
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Oceane C.
Rating: 1 out of 5
following a purchase from 31/12/2025
No effect, the resin smelled like burnt tire, I had already placed an order and it was fine but this time it was catastrophic, one of the two flowers ordered was extremely dry very disappointed ..
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Sandrine D.
Rating: 2 out of 5
following a purchase from 05/12/2025
Fast shipping is okay, quality is poor
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Florian M.
Rating: 3 out of 5
following a purchase from 24/11/2025
For a herb called power, the experience is disappointing
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Laure F.
Rating: 1 out of 5
following a purchase from 17/11/2025
no customer service. Quantity received does not match the quantity ordered and paid. 321 CBD promises delivery in 24 hours, which is not the reality.
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Yann C.
Rating: 1 out of 5
following a purchase from 14/11/2025
The worst amnesia resin on all the sites I have tested
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Simon K.
Rating: 2 out of 5
following a purchase from 04/11/2025
No effect for me, pleasant taste but nothing more.
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Elisabeth A.
Rating: 1 out of 5
following a purchase from 07/11/2025
I ordered a liquid dosed at 10% and I received one dosed at 5%.
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Laurent R.
Rating: 2 out of 5
following a purchase from 03/11/2025
Forced to scrape the gold color film off the pieces of part of the order. Not acceptable!
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Emilie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Incomplete order, customer service responds a week later... The phone number doesn't work Disappointed
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Pierre M.
Rating: 2 out of 5
following a purchase from 13/10/2025
Package sent 15 km from my home whereas I requested home delivery.
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Response from 321cbd
Hello Pierre,
Thank you for taking the time to share your opinion. We are sorry to learn that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly for any assistance regarding your order.
Best regards,
The 321CBD team
T
Titouan F.
Rating: 1 out of 5
following a purchase from 02/10/2025
Stop burning the buds under UV. False advertising, the color of the bud looks much lighter (normal) compared to what we receive... Anyway, your CBD gives me a headache, one wonders what you put in the fertilizer during flowering... It feels like it's not healthy products consistent with the natural state of the initial plant... anyway disappointed because it was good before.
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Response from 321cbd
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. The quality of our products is at the heart of our concerns, and we take our customers' feedback very seriously to continue improving.
We encourage you to contact us directly so that we can discuss your experience and find a solution together. Your satisfaction is essential to us.
Best regards,
The 321CBD team
C
Claudine P.
Rating: 3 out of 5
following a purchase from 17/09/2025
package not complete upon delivery, but received a new package quickly
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Response from 321cbd
Hello Claudine,
Thank you for taking the time to share your feedback. We are sorry to hear that your initial package was incomplete, but we are glad to know that you received a new package quickly. Your feedback is valuable and helps us improve our services. Please feel free to contact us again if you have any other questions or suggestions.
Best regards,
The 321cbd team
D
David D.
Rating: 3 out of 5
following a purchase from 07/09/2025
An online store with good products, but the delivery (DPD) was deplorable: I had to call, email, for four days to finally get a trace of the package, which arrived damaged and of course opened.
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Response from 321cbd
Hello David,
Thank you for your feedback and we are sorry to hear that you encountered issues with the delivery of your order. Your feedback is valuable and we will pass this information on to our logistics department to improve our collaboration with DPD and ensure a better delivery experience in the future. Please do not hesitate to contact us directly if you have any other concerns.
F
Francis Z.
Rating: 1 out of 5
following a purchase from 23/08/2025
I was unable to apply my rewards and despite two messages, I have received no response.
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Response from 321cbd
Hello, you have received the answers to your questions.
M
Milcent L.
Rating: 1 out of 5
following a purchase from 17/08/2025
Delivery in 48h not respected since the change of carrier
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Sophia J.
Rating: 1 out of 5
following a purchase from 14/08/2025
NON-EXISTENT customer service, neither by phone nor by email... I received my incomplete order... maybe I will have better luck here! THANK YOU in advance for your response (either send me the resin that I did not receive or refund me!)
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Response from 321cbd
The customer service agent was on summer vacation, but upon their return, all issues were resolved and you received your resin.
R
Rocquet A.
Rating: 2 out of 5
following a purchase from 14/08/2025
Disappointed with my last order, yet I have been a loyal customer for a very long time. In my last order, I was missing a 5g flower bag, which is not nothing, a loss of €32 because there was no way to contact to claim. Very disappointed, I will look elsewhere next time.
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Elisa G.
Rating: 1 out of 5
following a purchase from 17/08/2025
One product out of 2 was missing, no response from customer service!!
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Response from 321cbd
Hello, your missing product has arrived.
The 321cbd team
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Ladislas R.
Rating: 1 out of 5
following a purchase from 03/08/2025
My order was never delivered and no one answers the customer service phone
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Response from 321cbd
Of course you received your package.
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