Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 094 published reviews

Summary of reviews

The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.

Reviews 1, 2 and 3 stars

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Salomé
Rating: 2 out of 5
following a purchase from 11/05/2022
I don't feel any effect
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Response from 321cbd
We are very sorry that you did not enjoy the product CBD oil Chanvreo 20% . We're sorry the variety didn't live up to your expectations. As an example, most consumers take between 50 mg and 250 mg of CBD per day. Of course, dosage varies from one person to another, depending on age, experience, feelings, pain intensity, etc. To maximize the effects of CBD, always start with a small amount and increase as you go along. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Ben D.
Rating: 1 out of 5
following a purchase from 06/05/2022
Very disappointed by the quality of the flowers, the swiss tsunami has no taste and is therefore disgusting to smoke. I thought I'd made a bargain, but in the end I ended up with 10g that I have no desire to consume?????
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Response from 321cbd
We are very sorry that you did not enjoy Swiss Tsunami. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Marie Paule S.
Rating: 1 out of 5
following a purchase from 06/05/2022
no evidence of any improvement.
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Response from 321cbd
We are very sorry that you did not enjoy CBD Oil 5%. We are sorry that the variety did not live up to your expectations. As customer satisfaction is our top priority, we thank you for informing us of your dissatisfaction. We invite you to get in touch with our customer service team, who will be happy to help you find a variety that meets your criteria, or perhaps find a suitable solution together. The 321CBD team.
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Mr D.
Rating: 2 out of 5
following a purchase from 06/05/2022
No effect on RLS and no information on number of drops to take
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Response from 321cbd
With CBD, there's no risk of overdosing, but there's no perfect dosage either. If you suffer from RLS, you need to adjust the dosage according to the intensity of your pain and how you feel. Start with a low dose to see if it has much effect or not. If you feel you need more, increase the dose gradually. If in doubt, ask your doctor or pharmacist for advice on the best dosage for you. Once again, it's important to remember that CBD is not a medicine and cannot replace proper medical care. Sometimes, CBD is enough on its own. But in some cases, it can be used as a complement to medication. Whatever the case, listen to your body, and choose the CBD format that suits you best. For the 10% Nerobi oil product, consumers typically take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. The 321CBD team.
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Gwendolyne
Rating: 1 out of 5
following a purchase from 05/05/2022
I am happy in general but the last order does not pass I placed the same order a super with the smell impeccable and the last dry to make me sneeze for 3 days I am above the last order
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We would like to rectify this situation, and our Customer Service department will contact you today in order to proceed with a new return of the ordered variety as a commercial gesture: Nina Limone to ensure your complete satisfaction. :) The 321CBD team.
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Geraldine L.
Rating: 1 out of 5
following a purchase from 04/05/2022
I still have not received my parcel and it is now 15/05/2022, one week after my order. I will not recommend
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Response from 321cbd
Thank you for your feedback. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this issue to our attention. We have taken great care to open an investigation with our carrier to obtain information on the incident that may have occurred during the delivery of your order. Our customer service department has received your complaint. We sincerely apologize for this inconvenience. In order to provide you with the best possible service, we will either resend your order at our expense, or refund your money. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.
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Lanacastet W.
Rating: 3 out of 5
following a purchase from 04/05/2022
Your herbs are always of high quality, but I'm very disappointed by the resin. very hard, unpleasant smell. really disappointed.
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Response from 321cbd
We apologize for any inconvenience caused. Our products are 100% natural, which means that there may be variations in appearance and aroma. No preservatives are used. We will pass on your report to our customer service department so that we can respond to customer requests and resolve this problem as best we can. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Sebastien M.
Rating: 1 out of 5
following a purchase from 04/05/2022
I still haven't received my order
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Response from 321cbd
We sincerely apologize for this inconvenience. We would like to rectify the situation, and our Customer Service team will be in touch with you today to resolve this issue as best we can. The 321CBD team.
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Sebastien M.
Rating: 1 out of 5
following a purchase from 04/05/2022
I did not receive my order I am waiting
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Response from 321cbd
We are investigating this problem and hope to resolve it quickly and correctly. After checking with our carrier, your parcel was delivered to your letterbox on 06.05.22 at 11:52. We therefore invite you to contact our customer service department if you are unable to receive your parcel. Our customer service is always available for any anomalies you may encounter. The 321CBD team.
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Christiane
Rating: 3 out of 5
following a purchase from 02/05/2022
I have been a marijuana smoker for a long time and I stopped a month ago. I bought 20% oil from you in order to stop my addiction, but I'm having trouble feeling the effects. I'm not questioning your product, which seems to be effective, judging by the comments on your site. Thank you for giving me the floor.
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Response from 321cbd
The entire 321 CBD team would like to thank you for your feedback. We are sorry that the CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Val
Rating: 2 out of 5
following a purchase from 01/05/2022
Product quality more than mediocre Nothing to hope for given the price Despite everything fast delivery
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Being natural products, each batch differs slightly in appearance and fragrance from the other. Customer satisfaction is our priority, so we thank you for bringing your dissatisfaction to our attention. The 321CBD team.
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Sylvie D.
Rating: 3 out of 5
following a purchase from 30/04/2022
I don't have enough experience yet to properly rate the products I've ordered. I'll be more accurate in a month's time, despite the surprise of the mini-crystals I received. Do they perform as well or not?
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Response from 321cbd
Thank you for your comment. CBD lozenges are to be taken in perlingual mode, which means you have to let them melt, either under the palate or under the tongue. The advantage of this method of absorption is that you can feel the effects of CBD very quickly. CBD lozenges are 99.6% CBD, making them a very potent product. The 321CBD team.
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Dominique J.
Rating: 2 out of 5
following a purchase from 30/04/2022
Hello hello, all's well. Sincerely
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Response from 321cbd
Thank you for your feedback! It motivates us to improve even more!
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Sebastien
Rating: 1 out of 5
following a purchase from 29/04/2022
Disappointed because impossible to vaporize due to a bad taste following the presence of fertilizer in weed (toxic) Ringo's Gift To follow up on your answer, I've been smoking and vaporizing weed for about 40 years. The taste of fertilizer, recognizable among a thousand, is present in the weed you sold me. To be precise, the fertilizers, sometimes natural, have not been effectively removed from the roots. When vaporized, it's very clear, as you can see for yourself. I think it's important to point this out. This from a lover of all things weed.
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Response from 321cbd
We are very sorry that you did not enjoy the variety of Ringo's Gift. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Armelle C.
Rating: 1 out of 5
following a purchase from 29/04/2022
Alors c aléatoire chez eux un coup t servi niquel ou soit d'la poudre comme celle du sucre en poudre ils ne font pas attention a comment leurs prepa d commande sont .
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We are using your feedback to improve and ensure this does not happen again. We would like to rectify the situation, so we have scheduled a new delivery as a gesture of goodwill. Our customer service team is always on hand to deal with any problems you may encounter when receiving your order. The 321CBD team.
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Steve N.
Rating: 1 out of 5
following a purchase from 28/04/2022
I received nothing and Sav number unreachable 53? give for nothing
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Response from 321cbd
We are very sorry for the inconvenience. According to the colissimo tracking system, your parcel was delivered to your address on 25.04.22 at 13:10. Please write to our customer service. Our customer service is always available to help resolve any problems you may encounter.
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Isa
Rating: 2 out of 5
following a purchase from 26/04/2022
Really disappointed. Almost no explanation of use! Just buy it and get on with it
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. Under each product offered on our online site, you will find a technical data sheet containing the necessary product information. For further information, please contact our customer service department or our e-mail address: [email protected], who will be delighted to provide you with any additional information you may require. The 321CBD team. We have been able to confirm that you have completed your order for CBD oil for dogs. On the product packaging, you'll find the recommended dosage.
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Client(E)
Rating: 3 out of 5
following a purchase from 21/04/2022
Hello For the moment after a week that I use Cbd for pain and sleep, I have no obvious results To re-evaluate perhaps later I combine CBD melatonin 2mg prescribed by doctor and I am waiting for the result To be continued
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Response from 321cbd
Thank you for your feedback. The tastes as well as the effects encountered with CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Laurent P.
Rating: 1 out of 5
following a purchase from 18/04/2022
Interesting product, but lost or stolen 2 times at colissimo and 1 time detained by customs in 4 orders recently. I won't be ordering from 321 CBD again.
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Response from 321cbd
We apologize for any inconvenience caused. Once or twice a year, customs authorities may carry out checks on distribution sites to verify that products comply with THC levels in force in the European Union. Unfortunately, this inconvenience is beyond our control. 321CBD is committed to providing you with impeccable service, and to ensuring that every order placed through our online store reaches its destination safely. Our customer service team is always on hand to deal with any problems you may encounter during the delivery of your order. The 321CBD team.
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Nicolas F.
Rating: 2 out of 5
following a purchase from 17/04/2022
Fast and efficient delivery. Thank you
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Response from 321cbd
Thank you for your positive feedback! :)
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Manon D.
Rating: 1 out of 5
following a purchase from 16/04/2022
Super not involved. Didn't care about the customer's needs. So service not to be recommended.
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. Due to the high volume of orders, our customer service department has been assisting our order pickers to ensure that orders are dispatched as quickly as possible. Unfortunately, your request has not been taken into account, and we are very sorry about this. We would like to rectify the situation, so we will contact you to resolve the issue and ensure your complete satisfaction. The 321CBD team.
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Pyro
Rating: 1 out of 5
following a purchase from 15/04/2022
Order placed on 26 still nothing received no news from anyone
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Response from 321cbd
We are sorry to hear that your order has not been received. In the event that you encounter an anomaly during the delivery of your order or otherwise. We invite you to write to our customer service department in order to keep them informed. Our customer service department is always available for any anomalies encountered. We would like to rectify the situation, which is why our customer service department will contact you to resolve the issue. The 321CBD team.
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Thomas
Rating: 1 out of 5
following a purchase from 15/04/2022
Chronopost informed me that my parcel had been seized by customs.
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Response from 321cbd
We are sorry to hear that your parcel has been stopped. We are sorry to hear that your package has been checked and could not be delivered. Once or twice a year, the customs authorities carry out checks on distribution sites to verify that the THC levels are respected and comply with the law in force in the European Union. We have noted that a new referral has been scheduled to date. :) We invite you to write directly to our customer service department to confirm receipt of this new parcel. The 321CBD team.
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Amanda-Léa J.
Rating: 3 out of 5
following a purchase from 14/04/2022
Delivery often exceeds 48 hours, even though I pay for this option...
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. However, our online store offers free delivery with no minimum purchase. Orders placed before 2pm Monday to Friday are dispatched the same day, and delivery takes 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this problem and hope to resolve it quickly and correctly.
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Alighieri V.
Rating: 3 out of 5
following a purchase from 14/04/2022
Fast and discreet shipment, only fault was the quality of the CBD flower, received too dry or even crumbs! Disappointed.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
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Ang?Le
Rating: 2 out of 5
following a purchase from 13/04/2022
I don't find any particular improvement in pain or sleep.
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Response from 321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Christian G.
Rating: 3 out of 5
following a purchase from 12/04/2022
Very moderate effects despite good-quality products, similar to homeopathy and no pain relief at any dosage.
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Response from 321cbd
Thank you for your comment. Tastes as well as effects encountered with CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
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Sebastien
Rating: 2 out of 5
following a purchase from 11/04/2022
Ineffective product, no effect on stress or sleep. Very expensive for just one bottle of oil.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Client
Rating: 2 out of 5
following a purchase from 09/04/2022
No effects despite regular intake morning and evening.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Claude C.
Rating: 1 out of 5
following a purchase from 05/04/2022
Hello The cbd crumble absolutely does not melt under the tongue as mentioned. Even after several minutes. So I mixed it with a few drops of olive oil and the mixture was well absorbed. I tried it a second time, then a third and I'm still waiting for the relaxing effects it seems to provide. That same evening I ate a third of the crumble without any effect. The rest went into the garbage can. I'll have to find something better to relax me.
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Response from 321cbd
We are very sorry that you did not enjoy ______. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Roland M.
Rating: 1 out of 5
following a purchase from 04/04/2022
The products seem to me to be of good quality, but the flower packaging is not of good quality, which is regrettable. Best regards.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.
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Broucq
Rating: 2 out of 5
following a purchase from 03/04/2022
It doesn't suit me, I still can't sleep and in the morning if I take it I have no energy.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Christophe R.
Rating: 2 out of 5
following a purchase from 03/04/2022
Product much drier than usual, damage other deliveries were much higher quality
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly.
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Jordan D.
Rating: 1 out of 5
following a purchase from 02/04/2022
Thank you for this order stolen or lost in the wild for 7 days now.no concrete answer of a possible refund or a credit.Bravo to you 88? who runs in the wild
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Response from 321cbd
We're sorry to hear about your dissatisfaction. As explained in our previous exchanges, we understand and are sincerely sorry for this inconvenience. At this time, we are still waiting for a response from our carrier following the investigation that is underway following our opening of an investigation (The investigation may take up to 15 days). colissimo's investigation report is currently being processed, and we are waiting for the report from colissimo's customer service department. Your parcel being stipulated delivered against signature, we are waiting for the answer of the customer service of colissimo. However, we cannot issue a credit note, but your request for a refund has been taken into account. As soon as we receive the colissimo report, our financial department will proceed with the reimbursement of your order, i.e. 79?47. Our customer service will contact you to keep you informed. Thank you for your understanding and cooperation.
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Stephane U.
Rating: 3 out of 5
following a purchase from 02/04/2022
On trial
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Roselyne G.
Rating: 1 out of 5
following a purchase from 30/03/2022
No effect on me.
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Response from 321cbd
We are very sorry that you did not enjoy our oil product. Tastes and effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to contact our customer service department. There are several factors that can be taken into account when a product does not have the desired effects. Our customer service team will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Max
Rating: 1 out of 5
following a purchase from 26/03/2022
Full of seeds, sends an email and no return. This is outrageous. I was a loyal customer. I will be going to another supplier. Disappointed with 321cbd. Will not recommend again.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. After checking with our customer service department, you have now received a response in which we inform you of the steps to follow to ensure that your refund request is successful. We sincerely hope that this misunderstanding will not mar our relationship. Our aim is to maintain a privileged relationship with our customers.
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Anonyme
Rating: 1 out of 5
following a purchase from 24/03/2022
No effect at all. Maybe it doesn't work for everyone. To be tested in vap.
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Response from 321cbd
We are very sorry that you did not enjoy Crystal CBD 99.90% . We're sorry the variety didn't live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. CBD crystals are consumed by vaporization, where they can be dosed in the same size as a grain of rice and then increased as needed. They can also be taken sublingually, under the tongue, for around 30 seconds. They can also be consumed with electronic cigarette e-liquids.
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Ben's
Rating: 3 out of 5
following a purchase from 22/03/2022
Cbd very dry on opening
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Response from 321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321CBD team.
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420Peur
Rating: 3 out of 5
following a purchase from 22/03/2022
As I'm not a big fan of cbd, I took two varieties that seemed to stand up well with fairly high levels of cbd, but I really expected better... I've seen worse and it's far from bad, especially for the price, but I expected more results given the level of cbd advertised. Of course, this is just my personal opinion, and I'm sure there are others among you who are fully satisfied.
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Response from 321cbd
We're sorry the varieties didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.