The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
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Christophe M.
Rating: 2 out of 5
following a purchase from 02/08/2025
I was not delivered to the requested address. You delivered to a relay point. I am giving you my delivery address again. ABV. Monnehaye Christophe 28 rue Jean Jacques mention cellule 6 PMI 2 80000 Amiens. To this day, I still have not received this order. I am waiting for your news. Thank you.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,
Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.
Best regards,
The 321cbd team
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Philippe D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Hello, too often delayed and I find a lot of crumbs. But well, I found my variety and the prices are nice on promotion. Thank you.
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Julie G.
Rating: 1 out of 5
following a purchase from 02/07/2025
Very, very long delivery times. The 24 to 48 hours are never respected, it's more than a week minimum. When ordering more than 10g, the quality is mediocre, a lot of branches to add weight, broken buds, in short, poor quality!
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Frederic G.
Rating: 3 out of 5
following a purchase from 05/06/2025
Hello Always so efficient in terms of delivery, the CBD herb is very good, but a bit disappointed this time by the Afghan, which was not at all the same as usual, much less greasy, much less supple Less fragrance, disappointed by the product
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Deike R.
Rating: 1 out of 5
following a purchase from 05/06/2025
No good fermentation, many small branches
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Kaz P.
Rating: 3 out of 5
following a purchase from 04/06/2025
Delivery delay, then one of the items arrived broken and had spilled onto all the other items. The package had been opened!
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Dennis J.
Rating: 1 out of 5
following a purchase from 28/05/2025
No
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Fanette T.
Rating: 2 out of 5
following a purchase from 22/05/2025
No problem with the product, but issues with the delivery.
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Arnaud D.
Rating: 1 out of 5
following a purchase from 19/05/2025
The products do not meet my expectations at all
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Geoffrey G.
Rating: 3 out of 5
following a purchase from 07/05/2025
It's a shame that the package took a week to arrive due to the carrier who does not notify and does not take the necessary steps when we have them on the phone.
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Charlie R.
Rating: 1 out of 5
following a purchase from 01/05/2025
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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Céline R.
Rating: 2 out of 5
following a purchase from 02/05/2025
Did not receive the free pouch
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Sonia K.
Rating: 2 out of 5
following a purchase from 30/04/2025
I have two stars because I usually order here, I have never been disappointed before. The offer sold with 10g free is false. I received a flat burnt head instead.
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Response from 321cbd
Hello,
First of all, we would like to thank you for your loyalty to 321CBD.
Regarding the offer of 10g free with a purchase of 89€ or more, this applies after a total amount exceeding 89€ after a 50% discount.
If we take the total of the products you ordered, we are at 101.11€ before the 50% discount and then 53.34€ (including tax) after the discount. Therefore, the offer of 10g free does not apply.
In your case, it is a display error that has now been identified and corrected.
We completely understand your disappointment and wish to make it right.
Could you please contact us again via our contact form on the page https://www.321cbd.com/fr/nous-contacter? So that we can do what is necessary.
Best regards,
The 321CBD team
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Iolanda B.
Rating: 1 out of 5
following a purchase from 12/04/2025
I have not yet received the order
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Danielle G.
Rating: 2 out of 5
following a purchase from 15/04/2025
One of the purchases has very bad taste, I am disappointed.
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Sabrina C.
Rating: 1 out of 5
following a purchase from 08/03/2025
I haven't received my package!!!
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Johann P.
Rating: 2 out of 5
following a purchase from 17/03/2025
The weight is okay but it had nothing to do with the product presented and the flavors are not there at all either! Very very disappointed.
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2025
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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Gildas C.
Rating: 3 out of 5
following a purchase from 06/03/2025
The purchase went very well in itself. However, for a first order (and thus account creation), I receive a promo code of 20% to be used on my first purchase... The day after the order... Naturally a bit disappointed as a result.
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Francoise R.
Rating: 2 out of 5
following a purchase from 16/02/2025
I did not like the taste of my last order at all.
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 09/02/2025
One product was missing out of the four ordered.
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Laurent H.
Rating: 3 out of 5
following a purchase from 07/02/2025
Quality compliant
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Yvan J.
Rating: 2 out of 5
following a purchase from 03/02/2025
We are increasingly finding branches in CBD bags.
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Gaëtan F.
Rating: 3 out of 5
following a purchase from 06/02/2025
To be the most expensive CBD in your catalog, the quality is really mediocre.
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Frederic C.
Rating: 3 out of 5
following a purchase from 31/01/2025
So an extraordinary sending and receiving of the product, even faster than a big name in e-commerce lolll! However, I took "Full Spectrum CBD E-liquid with mango" and it tears my throat, impossible to keep vaping! But I will still try another purchase once!
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Patrick P.
Rating: 3 out of 5
following a purchase from 23/01/2025
My puff wasn't fully charged after about twenty minutes hs
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Heike H.
Rating: 3 out of 5
following a purchase from 20/01/2025
The delivery reached me within three days. Super! But the flowers were very dry, crumbly and had too many stems. Therefore only three stars!
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Thierry S.
Rating: 1 out of 5
following a purchase from 19/01/2025
Dispute over delivery, ongoing since 21/01 and still no solution
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Nathan G.
Rating: 3 out of 5
following a purchase from 13/01/2025
Much better than other CBDs, however if you compare the taste to weed, I'm sorry but it's not good. It tastes as if the CBD has been cooked (like all CBD) at low temperatures to ensure its THC content is 0.2%, which makes it dry and not very good...
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Sophia J.
Rating: 2 out of 5
following a purchase from 21/12/2024
Perfect! Except that we now have to go through non-existent or inefficient parcel relays.... 1 month to receive my order 😉 whereas before it was delivered directly to my home 🥳
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Valérie F.
Rating: 3 out of 5
following a purchase from 05/01/2025
Order half received. Several calls and e-mails to obtain a refund. Too bad the purchase I received is still of very good quality and satisfies me.
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Jeannine J.
Rating: 3 out of 5
following a purchase from 28/12/2024
Hello, I prefer to receive this small parcel in my letterbox. Kind regards, J.J.
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Gerardus S.
Rating: 1 out of 5
following a purchase from 27/12/2024
I made 2 requests but I received one and I put a message to them and I have no answer.
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Sophie D.
Rating: 1 out of 5
following a purchase from 24/12/2024
I ordered on December 24th, the order was only sent on the 30th and I received it on January 3rd and I wasn't even informed. It's shameful, I won't be ordering from you again.
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Melanie Q.
Rating: 1 out of 5
following a purchase from 19/12/2024
Very dissatisfied with customer service, the phone number is no longer assigned. I was billed for a €109 order that should have arrived on December 24, but I still haven't received anything. This is outrageous.
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Jean-Claude H.
Rating: 1 out of 5
following a purchase from 20/12/2024
hello no I'm not at all satisfied, when I ordered NOTHING was specified just the brands of flowers and C B D oil so I took the oil that I normally take and now I receive Hydrosoluble oil, ... which has nothing to do with the sublingual, I was almost ready to send you back everything and then pissed off I gave it to a friend so I'm not!!! no big deal I'll go get some thank you
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Adrien G.
Rating: 1 out of 5
following a purchase from 20/12/2024
Order not received 12 days later. No replies to my emails. I will not recommend this site again, very disappointed with the customer service.
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Vincent M.
Rating: 1 out of 5
following a purchase from 19/12/2024
MY order of december 19, 2024 has still not been received. I can't reach you on the toll-free number, which has been disconnected. How can I get a refund? Kind regards and happy New Year.
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