The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
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David G.
Rating: 2 out of 5
following a purchase from 04/04/2023
Hello, I placed an order on April 7, 2023, today is Saturday, April 15, 2023, I still have not received my order knowing that the site says that deliveries are made within 24, 48 hours, I am disappointed with the delivery time.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. A delay in the sorting center may have occurred during the delivery of your parcel, this delay is beyond our control, please excuse our carrier. In addition, as indicated on our website, we cannot guarantee delivery within 48 hours during periods of high order volume during promotional offers. The 321 CBD team
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Cedric
Rating: 2 out of 5
following a purchase from 04/04/2023
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
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Response from 321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
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Sarah
Rating: 2 out of 5
following a purchase from 04/04/2023
I order often, but I've been waiting for my order for over a week now.....
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Response from 321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
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Ju J.
Rating: 2 out of 5
following a purchase from 03/04/2023
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
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Response from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
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Gp
Rating: 1 out of 5
following a purchase from 03/04/2023
1 week passed and still nothing received, no order, no apology, nothing...
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Response from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
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Frédéric F.
Rating: 2 out of 5
following a purchase from 03/04/2023
Ordered a week ago and still haven't received anything?
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
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Fred
Rating: 3 out of 5
following a purchase from 03/04/2023
Slow delivery, correct products
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
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Marine G.
Rating: 2 out of 5
following a purchase from 03/04/2023
I am used to a quality service from 321cbd. Yesterday I received my parcel and it turned out that there were holes in the packaging where the cbd flowers are. This degraded the quality of the flower.
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Response from 321cbd
Hello and thank you for your request. We are sorry to hear that the package of your flowers has been opened. It is possible that this happened during the delivery of your parcel. Our team always does its utmost to offer you exceptional flower quality and impeccable service. Our customer service has processed your request and we hope you are satisfied with the return. The 321 CBD team
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David H.
Rating: 1 out of 5
following a purchase from 03/04/2023
No receipt by April 14 following my order of April 7, 2023. Too bad
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Response from 321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
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Christophe D.
Rating: 2 out of 5
following a purchase from 02/04/2023
Still waiting for my parcel after more than 10 days. Where are we !!!!
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We invite you to contact our customer service department so that they can open an inquiry with our carrier and proceed with the return of your order. The 321 CBD team
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Cedric
Rating: 2 out of 5
following a purchase from 02/04/2023
Do not respect the deadline of 24 to 48 h I arrived at 4 days of waiting and still nothing .and do not respond to the message. This is my last order
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay in the delivery of your order and hope that you have received it safely. The 321 CBD team
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José P.
Rating: 2 out of 5
following a purchase from 01/04/2023
Good product but delivery in less than 48 hours is not respected at all. Too bad
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Response from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. Your order will only be dispatched once it has the status "dispatched". The 321 CBD team
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Ted
Rating: 3 out of 5
following a purchase from 24/03/2023
La trim a fuir que des branches et des feuilles vraiement déçu comparer à la trim de certain conçurent celle ci est à fuir ya un minimum de respect quand meme comme vous dite ces vraiement les résidus de coupe donc toute les feuille est branche tout ce qui ne se fume pas à l'origine donc de la mer.. en faite alors que vos fleur son d'excellente qualité je regrette ma commande honnêtement j'aimerai un geste commercial
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Response from 321cbd
Hello and thank you for your comment. Trim comes from all the residue left after cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The Famous CBD team
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Frederic B.
Rating: 2 out of 5
following a purchase from 18/03/2023
Received in small glass jars (broken on receipt) Product hard as a rock.
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Response from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Yohan T.
Rating: 1 out of 5
following a purchase from 17/03/2023
CBD of bad quality, flower very dry and almost infumable, rotten flower moreover I report the problem to the SAV I have to pay to send it back whereas I have the proof in photo that the flower and horrible I will not order any more on this site very disappointed
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's true that some varieties can be drier than others. Everyone is free to have their own preferences and we can only respect yours. On the photo sent to Customer Service, the flower does not show any signs of mildew, or as you put it, the flower is not "rotten". For this reason, we offered to send the product back to you so that Quality Service could examine the contents and provide you with a rapid solution. We have proposed that you return the product at your own expense, because as indicated on our website, returns are at the customer's expense if they do not concern an error in order preparation or a damaged parcel received. In addition, we would like to inform you that the method of consumption of our products is at your discretion. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
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Tribouilloy
Rating: 1 out of 5
following a purchase from 13/03/2023
after having had a very professional person on the phone when I placed my order, I received my products and the droppers for each bottle were defective. I had no possibility of making the dropper and I lost half of the product with each dosage... too bad I couldn't send them back because I need them right away for a moving trip. I call and am told bad luck you've had the surprise of finding faulty products .... for a first order this will be the only one.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We're sorry to hear that you were not satisfied with our products. It is indeed possible that you have received a defective product and we are very sorry about that. Please be aware that we have informed the manufacturer of our oils that you have received them with a pipette problem. Our customer service team offered to return the products to us for a refund, but you refused. We understand your need, but without the product we can't check whether it is indeed faulty and propose a suitable solution. Please know that we always do our utmost to find a solution for our customers whenever there is a problem with their order. We have provided you with a solution that did not suit you due to the urgency of your situation. We're sorry we couldn't do more. The 321 CBD team
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Orlando D.
Rating: 1 out of 5
following a purchase from 10/03/2023
Product quality
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Marie D.
Rating: 1 out of 5
following a purchase from 05/03/2023
Control the real draw of your disposable cigarettes
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Response from 321cbd
Hello and thank you for your comment. We're sorry, each Askip disposable electronic cigarette gives you 400 to 600 puffs (1.3 ml). It is possible that you have received a defective puff. Please contact our customer service team, who will be happy to help you find a solution together. The 321 CBD team
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Pigeonn'23455
Rating: 2 out of 5
following a purchase from 04/03/2023
Quality not top top it seems that the oil is not pure. I bought one in a store, which was much more expensive but of incomparable quality. Price is good, quality is better.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our departments are constantly working to offer you quality products and we are sorry to hear that our oil did not meet with your satisfaction. All complaints will be forwarded to the appropriate department. The 321 CBD team
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Marianne S.
Rating: 3 out of 5
following a purchase from 04/03/2023
My previous order for the same quality as today (First Price) didn't look at all the same. I had whole head cuttings with sometimes a lot of stems or seeds, but that was fine with me, whereas today I only received chopped cuttings, which doesn't suit me too well.
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Response from 321cbd
Hello and thank you for your comment. Flower Trim comes from the residue of cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, and may contain small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321 CBD team
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Marie H.
Rating: 3 out of 5
following a purchase from 04/03/2023
The site is very serious, I order regularly but I remain skeptical about the benefits of CBD oil where I do not take enough but I do not want to overload the liver, in any case with 6 drops at 20% in the evening I can do a sleepless night and feel chronic pain so I remain doubtful.
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Response from 321cbd
Hello and thank you for taking the time to post your review. CBD oil can take up to 3 weeks before the full benefits are felt. If you wish, we invite you to contact our customer service department, who will be able to tell you the recommended dosage in relation to your needs and weight. This way, you can check with them whether the dosage you're currently taking is sufficient or not. The 321 CBD team
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Mili V.
Rating: 1 out of 5
following a purchase from 04/03/2023
big rip-off! several cbd herbs ordered but they are all the same and not of good quality!
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. If you have a complaint, please contact our customer service department, along with a photo of the product you have received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
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Remi B.
Rating: 1 out of 5
following a purchase from 04/03/2023
I have not received my order
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Response from 321cbd
Hello and thank you for your comment. You have contacted our customer service department, who have responded to you today to offer you a re-delivery of your parcel. Upon your return, your request will be processed by our service and a return will be made. The 321 CBD team
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Eric B.
Rating: 2 out of 5
following a purchase from 25/02/2023
Delays too long and 70% discount but could not go on the site too many people, the next day that 50%discount it is useless to tell us 70%discount!!!!
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Response from 321cbd
Hello and thank you for your comment. Our stock at -70% was "sold out" in a few hours, which necessitated the interruption of our site. In fact, a large number of Internet users connected to the site in a very short space of time, which made the server unavailable in certain areas. To apologize, we have put a new stock of products back on line at 50% off until Wednesday, February 15, 2023 at 10am. Please note that all our offers are presented with a limited stocj. Concerning delivery, your parcel was dispatched on 16.02 and delivered to your address on 18.02, so the 48H delivery time was respected. Delivery in 48h is valid from the moment the order has the status shipped. The 321 CBD team
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Francky
Rating: 2 out of 5
following a purchase from 12/02/2023
While the quality of the products remains good, I was very disappointed by a more than dubious commercial practice during the special "Valentine's Day" promotion. Advertised at -70% throughout the site, it was impossible to log on on February 14th from +/-11.30am to +/-2pm. When the site was available again, the discount was only 50%. I'm puzzled by the reason given, i.e. that all products at -70% would have been sold out, since everything was available when the site reopened. I find the method inelegant!!! I'll keep that in mind...
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our stock at -70% was "sold out" in a few hours, which necessitated the interruption of our site. In fact, a large number of Internet users connected to the site in a very short space of time, making the server unavailable in certain areas. To apologize, we have put the new stock of products online with a 50% discount until Wednesday, February 15, 2023 at 10am. We apologize and thank you for your trust. The 321 CBD team
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Holo
Rating: 3 out of 5
following a purchase from 12/02/2023
First order was pretty good, but this time the heads were very, very small, and there were quite a few empty branches.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Customer satisfaction is our top priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Son
Rating: 2 out of 5
following a purchase from 07/02/2023
I'm quite disappointed with the quality this time. Last time, the quality was much better for the same price.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Yann M.
Rating: 2 out of 5
following a purchase from 04/02/2023
A promotion that was supposed to last 24 hours lasted barely 2.
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Response from 321cbd
Hello and thank you for your comment. Our stock at -70% was "sold out" in a few hours, which necessitated the interruption of our site. In fact, a large number of Internet users connected to the site in a very short space of time, making the server unavailable in certain areas. To apologize, we have put the new stock of products online with a 50% discount valid until Wednesday 15/02 at 10:00 am. We apologize and thank you for your trust. The 321 CBD team
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Leslie L.
Rating: 2 out of 5
following a purchase from 02/02/2023
Expensive for what it represents. Nothing after 3 days...
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Response from 321cbd
Hello and thank you for your comment. Our puffs are designed to provide between 400 and 600 puffs. Depending on your consumption, it is possible that it lasts more or less time, so it is quite possible that the puff lasts only 3 days if you used it throughout the day. The 321 CBD team.
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Sandra
Rating: 3 out of 5
following a purchase from 02/02/2023
I was very disappointed to see my 2 orders cancelled for being out of stock... While there were other products indicated "out of stock" which was not the case for the e-liquids I had chosen. However, the products (flowers) are of high quality, it's a shame I wasn't able to test these 2 products (e-liquid) that were out of stock.
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Response from 321cbd
Hello and thank you for your comment. We are very sorry to have had to cancel your e-liquid orders, but they were victims of their own success. We are constantly working to satisfy our customers and will come back to you to inform you of the restocking of our products. The 321 CBD team
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Pauline M.
Rating: 2 out of 5
following a purchase from 30/01/2023
My cbd didn't have the usual taste or smell at all, and it looks wetter than usual.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our top priority, and we are constantly striving to improve the quality of our products. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Franck C.
Rating: 2 out of 5
following a purchase from 28/01/2023
Not great value for money - other sites are cheaper and of better quality
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Response from 321cbd
Hello and thank you for your comment. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. Our customer service team is always available to help you with any problems you may encounter when receiving your order, and we invite you to contact them. The 321 CBD team The 321 CBD team
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Flop?S
Rating: 2 out of 5
following a purchase from 27/01/2023
I'm used to ordering my cbd on this site, but I'm a bit disappointed. I only got small flowers on my last order. This is unusual, but disappointing enough to be worth mentioning. On the other hand, the grass is of high quality.
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Marcel B.
Rating: 2 out of 5
following a purchase from 27/01/2023
I believe that the European and French authorities are using means such as pharmaceutical and chemical standards that are not provided for by the law to circumvent it and make your products non-consumable for the proletariat and ensure the passage of the dominant species.
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Astrid
Rating: 3 out of 5
following a purchase from 26/01/2023
Good product, but out of 4 cigarettes purchased, one did not work at all as soon as I opened it. Fast delivery!
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. If you notice any anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321 CBD team
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Dessai
Rating: 3 out of 5
following a purchase from 25/01/2023
I've ordered several times, but when there's a big promotion the flowers are often very dry...not great for vapo....
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and helps us to constantly improve.
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Sara.a
Rating: 1 out of 5
following a purchase from 22/01/2023
Beware, this is not a French site, despite what they'd have you believe. Their European decree is false. Smoking their cdb can cost you your license.
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Response from 321cbd
Hello and thank you for your comment. Our entire product range complies with current European Union legislation, i.e. a THC content of less than 0.3%. Nevertheless, with regular consumption, the low percentage of THC present in CBD accumulates in the body and may react positively to a saliva or urine screening test. It's important to know that it's possible to have a positive saliva test with CBD if your CBD consumption is high, which includes a higher level of THC in your blood. As a general rule, in the case of moderate and occasional consumption, traces of THC in CBD can be detected for 6 to 8 hours in the saliva test. If consumption is moderate but regular (several times a week), traces of THC in CBD will be detectable for 24 hours in a saliva test. Finally, if consumption is both high and daily, traces of THC contained in CBD may be detectable in the saliva test up to 7 days after the last intake. We invite you to contact our customer service department for further assistance. How you consume our products is up to you, and 321 CBD cannot be held responsible in the event of a positive test. The 321 CBD team
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Charlotte B.
Rating: 1 out of 5
following a purchase from 21/01/2023
My parcel has not arrived
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Response from 321cbd
Hello and thank you for your comment. Delivery times for Martinique may be longer due to the fact that the parcel is subject to customs control on arrival on the island. Packages take an average of one week to be delivered. The 321 CBD team
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Selma S.
Rating: 3 out of 5
following a purchase from 14/01/2023
Smoking gives me a headache. Not good.... But smokeable. A little dry but great price so 3 stars. On the other hand early delivery.cool
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Response from 321cbd
Hello, and thank you for your comment. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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