The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
A big thank you for your feedback! Reading that you are fully satisfied makes us very happy and brings a big smile to the whole team.
Guaranteeing you high-quality products and impeccable service is the absolute priority of our CBD shop. Knowing that we have met all your expectations during your online CBD purchase is a magnificent reward for all of us!
We will continue to give our best so that each order is a true success, and thus always remain the best CBD site in your eyes.
See you very soon for new discoveries!
The 321CBD team
V
Vulquain Jérôme V.
Rating: 4 out of 5
following a purchase from 12/07/2026
A bit too many branches!
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Response from 321cbd
Hello Jérôme,
A big thank you for taking the time to share your opinion with us.
We are sincerely sorry to learn that you found a bit too many branches in your bag. We pay particular attention to the trimming of our flowers to offer you dense and clean buds. Your comment is immediately forwarded to our preparation and quality control team to enhance our vigilance during packaging.
Offering you exceptional flowers and an impeccable experience is the absolute priority of our CBD shop. If this inconvenience impacted your enjoyment of your online CBD purchase, do not hesitate to contact our customer service so that we can make a gesture during your next order!
We will do what is necessary to ensure that your next session is impeccable and thus always deserve to be the best CBD site in your eyes.
See you very soon!
The 321CBD team
A
Audrey A.
Rating: 4 out of 5
following a purchase from 07/07/2026
Very good value for money, especially with frequent promotions. Fast shipping. Too bad home delivery has become chargeable.
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Response from 321cbd
Hello Audrey,
A big thank you for your very detailed feedback! We are really delighted to read that you appreciate the excellent value for money of our products, the speed of our shipments, and our frequent promotions.
Regarding home delivery, we completely understand your remark. Due to the rising costs of carriers, we have indeed had to adjust our pricing grids to avoid passing these costs onto the price of our flowers and resins. However, we have good news: please note that home delivery remains entirely free for purchases over €89!
Our tip to save: Don't hesitate to group your orders or take advantage of our regular promotions to reach that €89 threshold and benefit from free home delivery when purchasing CBD online. Additionally, delivery to a pickup point remains a very advantageous and accessible alternative on our CBD shop!
Your feedback is extremely valuable to us to adapt our services and continue to offer you the maximum benefits, so we can always remain the best CBD site in your eyes.
See you very soon to enjoy our upcoming offers!
The 321CBD team
A
Alexander H.
Rating: 1 out of 5
following a purchase from 24/06/2026
I have not received my package
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Response from 321cbd
Dear customer,
Your package was temporarily blocked by the delivery service, but it will be delivered again today. We apologize for the delay and wish you a good acceptance.
Best regards
M
Mourad K.
Rating: 1 out of 5
following a purchase from 25/06/2026
So, well, the worst is the unsmokable white CBD, hard as a rock, I'm disgusted to have wasted money
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Response from 321cbd
Hello Mourad,
Thank you for taking the time to share your experience. We are sorry to hear that the product did not meet your expectations. Your satisfaction is important to us; please feel free to contact us directly so we can discuss and find a solution together.
Best regards,
The 321cbd team
C
Christophe D.
Rating: 1 out of 5
following a purchase from 24/06/2026
Very approximate manicure like the weight elsewhere and the different varieties are all quite the same, in taste, in smell as in texture. This first order strongly disappoints me. The only positive point is the fast delivery.
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Response from 321cbd
Hello Christophe,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Your feedback is valuable to us, and we would like to discuss further with you to understand your concerns and improve our services.
Best regards,
The 321cbd team
P
Patrik L.
Rating: 1 out of 5
following a purchase from 01/06/2026
No, I haven't given my order. I contacted my colleagues from the gendarmerie in Strasbourg
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Response from 321cbd
Hello Patrik,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your order. To better understand the situation and find a solution, we invite you to contact us privately.
Best regards,
The 321cbd team
S
Selina W.
Rating: 4 out of 5
following a purchase from 10/06/2026
Good
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Stéphane R.
Rating: 1 out of 5
following a purchase from 13/05/2026
Still nothing received
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Response from 321cbd
We invite you to consult our response to your previous message. Everything is detailed there. Thank you.
B
Beryl D.
Rating: 1 out of 5
following a purchase from 20/05/2026
When I placed my order, I received a delivery date. It was wrong and instead of 2-3 days it will be more than a week because of the holidays - when I made the purchase the expected delivery was BEFORE the holiday. I tried to change the address because I wouldn't be home, but it's impossible with DPD, and the company can't help me. Maybe it's a good price but it's not worth it if customer service is useless when we have a problem with something. It was the first and last time I will make a purchase with this company.
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Response from 321cbd
Hello Beryl,
The delay is due to the holidays, as we explained to you. A request to change the address has been made to the carrier. We are waiting for their response. Best regards.
M
Manuel K.
Rating: 1 out of 5
following a purchase from 14/05/2026
. Broken emails . Did not register my payment . Slow service . No tracking of the order . Still haven't received my order after TWO FUCKING WEEKS. . Never again.
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Eric G.
Rating: 1 out of 5
following a purchase from 16/05/2026
I did not receive my package.
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Response from 321cbd
We acknowledge your notice. However, we have proof that your package was indeed shipped on the 16th and delivered on the 20th.
F
Francis Z.
Rating: 4 out of 5
following a purchase from 28/04/2026
Several messages informed me of the arrival of my package and a last one informed me of its delay. Ok, May 1st, but today is the 4th. Where is it? I give 4 stars because I have always been well served by 321cbd and this delay is certainly due to the carrier.
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Response from 321cbd
Hello Francis,
After verification, your package was delivered today. The successive messages announcing its arrival and then its delay are likely related to the public holiday on May 1st.
We are pleased that the situation has now been resolved and thank you for your understanding as well as for your 4 stars. We remain at your complete disposal.
The 321CBD team
L
Lukas K.
Rating: 2 out of 5
following a purchase from 21/04/2026
My order is far too late. I ordered last week and now a week has passed and nothing has come until today
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Ali M.
Rating: 4 out of 5
following a purchase from 17/04/2026
Very good
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Response from 321cbd
Hello Ali,
Thank you so much! Your satisfaction is our greatest reward. We are thrilled to hear that you had a "very good" experience with us. As a premier CBD shop, we strive to remain the best CBD site for your needs by providing top-quality products and service. We look forward to seeing you again for your next buy CBD online! Have a wonderful day!
The 321CBD Team
D
Dominique L.
Rating: 4 out of 5
following a purchase from 13/03/2026
Satisfied but the delivery time is not respected...
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Response from 321cbd
Hello Dominique, thank you for your satisfaction nonetheless. We apologize for the delivery delay and are working to improve our timelines. Thank you for your understanding.
The 321CBD team
D
David G.
Rating: 2 out of 5
following a purchase from 08/04/2026
Fleur très sèche, et livraison en plus de 1jour.
M
Michaël G.
Rating: 4 out of 5
following a purchase from 16/02/2026
Good value for money
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Response from 321cbd
Hello Michaël,
Thank you very much for your feedback! We are delighted to read that you appreciate our quality-price ratio, as providing excellence at the fairest price is a priority for us. See you very soon!
The 321CBD team
T
Tanguy C.
Rating: 4 out of 5
following a purchase from 17/02/2026
Very good
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Response from 321cbd
Hello Tanguy,
A big thank you for your feedback! It's a pleasure to know that everything suits you perfectly. We'll see each other very soon in our shop!
The 321CBD team
N
Nathalie C.
Rating: 4 out of 5
following a purchase from 02/02/2026
It is very unfortunate that free delivery is no longer available at home as before. Not everyone has a pickup point close to their home!
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Response from 321cbd
Hello Nathalie,
Rest assured: home delivery of CBD is still available! It is actually free for purchases over €89. It's the ideal solution to receive your CBD flowers and oils directly at your home, quickly and at no cost.
The 321CBD team.
S
Stephane B.
Rating: 4 out of 5
following a purchase from 24/01/2026
Nothing to say
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Response from 321cbd
Hello Stéphane,
Thank you for taking the time to share your feedback on our site "321cbd". Your rating of 4 stars encourages us to continue improving our services and to provide you with an even more satisfying experience. Please feel free to share your suggestions to make your experience even better.
B
Baptiste P.
Rating: 1 out of 5
following a purchase from 25/01/2026
Hay
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Response from 321cbd
Sorry that the product did not suit you.
G
Guillaume L.
Rating: 4 out of 5
following a purchase from 22/01/2026
SATISFACTORY DURING promotional period
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Response from 321cbd
Hello Guillaume,
Thank you very much for your feedback and your rating! We are delighted that you found our products satisfactory, especially during the promotional period. Your opinion is valuable and helps us improve. Please feel free to share your ideas or suggestions to make your experience even better.
Best regards,
The 321cbd team
M
Manon M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Doesn't have any effect ...... and yet I took the most powerful CBD on the site .. disappointed
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Sylvain D.
Rating: 1 out of 5
following a purchase from 13/01/2026
null
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Vanessa V.
Rating: 4 out of 5
following a purchase from 10/01/2026
Quality and correct price but the delivery is not what I experienced when I discovered the site over 3 years ago.
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Response from 321cbd
Hello Vanessa,
Thank you for your loyalty for 3 years! We understand your requirement for delivery. To achieve a fast and efficient CBD delivery, we have just integrated Chronopost. Take advantage of it for your next CBD purchase :)
Best regards,
The 321CBD team.
C
Cecile N.
Rating: 4 out of 5
following a purchase from 04/01/2026
I have been ordering from 321 CBD for years, I recommend it 100%! However, they should change their delivery company, DPD are the worst players in France when it comes to delivery and their commitment to deliver in 48 hours is rarely honored.
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Response from 321cbd
Hello Cécile,
We sincerely thank you for your loyalty and your recommendation of our site 321cbd. We are delighted to hear that you appreciate our products, and we take note of your comments regarding the delivery company. We are constantly working to improve our service, and your feedback helps us identify areas to optimize. Therefore, we will soon be offering you another carrier (in addition to DPD). This will improve our service and you will be able to select the carrier most suited to your geographical area.
Thank you and see you soon.
The 321CBD team
O
Oceane C.
Rating: 1 out of 5
following a purchase from 31/12/2025
No effect, the resin smelled like burnt tire, I had already placed an order and it was fine but this time it was catastrophic, one of the two flowers ordered was extremely dry very disappointed ..
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Gabriel M.
Rating: 4 out of 5
following a purchase from 23/12/2025
GOOD AND CHEAP ... THEREFORE SATISFACTORY
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Response from 321cbd
Hello Gabriel,
We sincerely thank you for your positive review and for the score of 4/5 that you gave us. We are delighted to learn that you find our products both high quality and accessible. Your satisfaction is our priority, and we hope to see you again soon on our site 321cbd. Please feel free to share your suggestions to further improve your experience.
Best regards,
The 321CBD team
P
Pierre B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Relaxation, relaxation and calm are on the agenda. Too strong to be smoked or vaped, in infusion it's ideal
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Response from 321cbd
Hello Pierre, we thank you for your positive feedback and are delighted to learn that our products bring you relaxation and calm. Your feedback on the infusion is particularly appreciated and we hope to continue meeting your expectations. Please feel free to reach out to us for any questions or additional information.
S
Sandrine D.
Rating: 2 out of 5
following a purchase from 05/12/2025
Fast shipping is okay, quality is poor
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Yvan B.
Rating: 4 out of 5
following a purchase from 21/11/2025
I remove one star because the carrier is catastrophic. Still nothing received after 10 days. But 321CBD has been responsive.
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Response from 321cbd
Hello Yvan,
Thank you very much for your feedback and your rating of 4/5. We are sorry to hear that you encountered problems with the carrier and we completely understand your frustration. We are doing our best to ensure a quick delivery of your CBD products and we regularly work with our partners to improve this service. That is why we will soon be adding a new carrier to our site (in addition to DPD).
We are delighted that you appreciated our responsiveness and hope that your order will reach you soon. Please do not hesitate to contact us for any further questions.
Best regards,
The 321CBD team
J
Jean Pierre L.
Rating: 4 out of 5
following a purchase from 20/11/2025
Delivery location changed by the delivery company
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Response from 321cbd
Hello Jean-Pierre,
Thank you very much for your positive feedback and your rating of 4/5. We understand that the change of delivery location may have caused inconvenience. Your satisfaction is our priority, and we will forward your comment to our delivery service to improve the experience of our customers. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The 321CBD team
L
Laure F.
Rating: 1 out of 5
following a purchase from 17/11/2025
no customer service. Quantity received does not match the quantity ordered and paid. 321 CBD promises delivery in 24 hours, which is not the reality.
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Yann C.
Rating: 1 out of 5
following a purchase from 14/11/2025
The worst amnesia resin on all the sites I have tested
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Simon K.
Rating: 2 out of 5
following a purchase from 04/11/2025
No effect for me, pleasant taste but nothing more.
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Elisabeth A.
Rating: 1 out of 5
following a purchase from 07/11/2025
I ordered a liquid dosed at 10% and I received one dosed at 5%.
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Laurent R.
Rating: 2 out of 5
following a purchase from 03/11/2025
Forced to scrape the gold color film off the pieces of part of the order. Not acceptable!
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Emilie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Incomplete order, customer service responds a week later... The phone number doesn't work Disappointed
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Pierre M.
Rating: 2 out of 5
following a purchase from 13/10/2025
Package sent 15 km from my home whereas I requested home delivery.
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Response from 321cbd
Hello Pierre,
Thank you for taking the time to share your opinion. We are sorry to learn that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly for any assistance regarding your order.
Best regards,
The 321CBD team
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