The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
The site is well designed and the prices are affordable, which is a big plus point! This site was recommended to me by a friend, who is very satisfied. However, not having received my order despite the fact that it says "delivered to my mailbox" on September 5th, I took the liberty of writing them two emails to which I still haven't had an answer. I've had to pay for more than 100? I would have liked to have been able to give you my opinion on the different varieties I had ordered...but for the moment, it's going to be complicated...?
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Response from 321cbd
Thank you for your feedback. In view of the large number of customers during our previous promotional offer. Customer Service does its utmost to respond to every request. 321CBD is committed to ensuring that every order placed on our online store reaches its destination safely. Unfortunately, we were unable to locate your request with our customer service department. If the dispute has not yet been resolved, we invite you to go to your post office (this can be done by telephone or via the post office website) and give them your tracking number to dispute the delivery of your parcel. This is important to avoid this kind of incident happening again in the future. Once this has been done, the Post Office will indicate it on your tracking number, which will enable us to resend your parcel. You can then contact our customer service department by telephone or via the contact form, and we will send you a new parcel at our expense. The 321CBD team.
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Gilles D.
Rating: 1 out of 5
following a purchase from 29/08/2022
For the first time, I'm disappointed with the customer service, impossible to reach them over 2 days, voicemail, and no response to an email sent 4 days ago... On the other hand, I received a notice of satisfaction. Well, these things happen. The fact remains that I'm still an officionados. A pluche...
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Response from 321cbd
We always strive to offer an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. In view of the high volume of traffic during our previous promotional offer. Customer Service does its utmost to respond to every request. Satisfaction e-mails are sent automatically. Our after-sales service remains at your entire disposal. The 321CBD team.
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Sylvain A.
Rating: 4 out of 5
following a purchase from 28/08/2022
Clean satisfied fast delivery corect taste corresponds to the advertisement on 10 I will put 7 on 10 on the quality of the cbd better than in the sector and at a reasonable price and perfect packaging go 8 on 10 is my 4 stars on 5 good continuations
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Quentin B.
Rating: 4 out of 5
following a purchase from 28/08/2022
Very good site, choice, follow-up, simplicity, the articles are good and the discounts or gifts sometimes offered incite to order always via this site.
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Sinan U.
Rating: 4 out of 5
following a purchase from 28/08/2022
Hello very satisfied with the site fast delivery
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David B.
Rating: 1 out of 5
following a purchase from 27/08/2022
First order and moreover sponsored by a friend I did not receive like her the small grinder which was offered to him at the time of his first order then on a bag of the 3 ordered instead of having the 5g envisaged I had only 4g I sent via the site a message to explain the situation and my disappointment further to that and 4 days later still no answer..... I don't find this very serious.... So yes, the deliveries arrive on time, yes, the products are of excellent quality.... But the welcome on the site, the weight of the bags and the commercial return is really average.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. During your exchange with our customer service, our representative responded to your request. As explained in your previous exchange, the offer of free grinders was of limited duration, and was also a limited offer depending on stock. We invite you to send us a photo of the product closed and sealed with the weight indicated when you weighed it. This will enable us to forward your request to the relevant department, so that we can resolve the dispute. We are still waiting for your return... Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Mony
Rating: 4 out of 5
following a purchase from 26/08/2022
Hello, It's a bit early to be very objective about CBD because I've only been using it since last Friday, less than a week ago, but I must admit that my neck hurts less and my knees hurt more when I take 5% at a rate of 6 drops a day. I also give some to my 14 1/2 year old dog, who has trouble getting up, and I've noticed a slight improvement! We'll have to wait a little longer, I think, but the results are promising!
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Mickaël
Rating: 4 out of 5
following a purchase from 25/08/2022
Satisfactory product, nothing to say apart from the price of CBD, which I still find a little expensive compared with "real" weed.
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Anthony M.
Rating: 4 out of 5
following a purchase from 19/08/2022
On the whole very satisfactory except that from time to time it is too dry at many branches but otherwise by its impeccable.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. The 321CBD team.
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Michel D.
Rating: 4 out of 5
following a purchase from 16/08/2022
Good but delivered very late
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Response from 321cbd
Thank you for your return. Our carrier delivers within 48 hours in metropolitan France. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office to give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Monika A.
Rating: 4 out of 5
following a purchase from 15/08/2022
Excellent product
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Stephanie B.
Rating: 4 out of 5
following a purchase from 13/08/2022
As requested, fast delivery. What I like most is the 50% discount.
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Sandrine V.
Rating: 2 out of 5
following a purchase from 13/08/2022
I don?t find much difference for my osteoarthritis pain compared to the CBD capsules I took,
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Response from 321cbd
Thank you for your feedback. We are sorry that our product was unable to satisfy your request. We invite you to contact our customer service team, who will be happy to work with you to find a suitable solution. The 321CBD team
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Suzanne
Rating: 1 out of 5
following a purchase from 13/08/2022
my dog refuses, with the utmost energy, to swallow the drops
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Response from 321cbd
Thank you for your feedback. CBD oil can be given directly to the animal's mouth. Animals may refuse to take it directly. You have the option of administering the oil with food, treats or possibly a chew toy. The 321CBD team.
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Pierre P.
Rating: 4 out of 5
following a purchase from 03/08/2022
Hello, I may have misread, but I was surprised that moonrock was in resin form. Perhaps a stronger visual indication would be in order. For improvement purposes, of course. Best regards,
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Guillaume D.
Rating: 4 out of 5
following a purchase from 03/08/2022
Package received on time, moonrock not easy to crumble but taste and effect are there!
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Emilien D.
Rating: 1 out of 5
following a purchase from 02/08/2022
Last zero order very disappointed
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Response from 321cbd
We are very sorry that you did not enjoy our Nina Limone variety. During your interaction with our customer service department, you informed us of your dissatisfaction after receiving the Nina Limone variety containing "too many branches". However, as our customer service department was unable to respond favorably to your request for a refund, a reply from our customer service department was reported to you the same day. All varieties are made up of branches, which is why we put a few extra grams in each bag to compensate for this. It is therefore quite normal to find branches in your bags, as it is thanks to the branches that the buds (heads) remain whole. In order to best respond to your request and settle this dispute, our customer service department has asked you to send us a photo of the product you received, so that we can settle the dispute. To date, our customer service is still waiting for your return... The 321CBD team
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julien
Rating: 4 out of 5
following a purchase from 02/08/2022
A few branches on my last order... But the other times CT nickel... thanks 321cbd!
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Ju L.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very good cbd flowers,fast delivery.
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Gilles D.
Rating: 4 out of 5
following a purchase from 01/08/2022
Delay longer than expected 4 days instead of 48h, it must be the vacation effect. Always happy with the products... I recommend cbd 321
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Customer
Rating: 2 out of 5
following a purchase from 01/08/2022
I am very disappointed. I ordered super afghan resin and I didn't receive this resin at all but another one. Then I put a normal negative review since I didn't receive what I wanted and now my review is still not validated whereas my positive review on moonrock was validated when I added it after the resin. I will no longer recommend this site.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are forwarded to the quality department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. A response has been sent to your evaluation in order to understand and regularize this dispute in the best possible conditions. The 321CBD team.
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Chris T.
Rating: 1 out of 5
following a purchase from 31/07/2022
Delivery too long order still not received!
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Response from 321cbd
We are sorry to hear of your dissatisfaction. The delivery of your shipments is currently disrupted in your area. We apologize for the inconvenience. Colissimo is doing its utmost to deliver your items as quickly as possible. Our customer service will carry out checks and contact our carrier in order to better understand the problem encountered during the delivery of your parcel and to resolve it as quickly as possible. The 321CBD team.
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Brigitte B.
Rating: 4 out of 5
following a purchase from 25/07/2022
not ideal for making herbal teas
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Emilie M.
Rating: 4 out of 5
following a purchase from 25/07/2022
Bjr? I like this site because there are many promotions 50% on all products. Thanks ?
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Response from 321cbd
Hello, Your support is much appreciated, we thank you for your feedback... The 321CBD team
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munette
Rating: 4 out of 5
following a purchase from 24/07/2022
Perfect site, for the quality of the cbd, the ultra fast delivery, the friendly telephone service. Please continue, thank you.
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Response from 321cbd
We would like to thank you for the comment you shared with us. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams ... The 321CBD team
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Sebastien R.
Rating: 4 out of 5
following a purchase from 24/07/2022
Ordered on Thursday, received on Tuesday - a bit long for me!
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Response from 321cbd
Thank you for taking the time to share your opinion. Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm are prepared and dispatched the following day. As some sorting centers do not work at weekends, shipments resume the following Monday. The 321CBD team
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Valentin
Rating: 4 out of 5
following a purchase from 23/07/2022
very good quality, fast shipping
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Michael
Rating: 4 out of 5
following a purchase from 22/07/2022
Good taste Now the relaxing effect is rather average. Maybe 5% too light
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Response from 321cbd
Thank you for your feedback. This concentrated product is already more than sufficient to induce instant relaxing effects in inexperienced or occasional users. The broad-spectrum 5% CBD oil provides very powerful natural effects. It can be regarded as a light-effect oil that accompanies its consumer stress-free throughout the day, and even at night in the face of mild sleep disturbances. Broad-spectrum CBD oil offers muscle and mind relaxation, making days less stressful and the mind more focused. We recommend starting with 5 to 10 drops a day, for example, then increasing doses as you go along if the effects aren't strong enough. As a general rule, consumers take 50 mg to 250 mg of CBD a day, or 20 to 60 drops a day. We invite you to contact our customer service team, who will be happy to provide you with any further information you may require. The 321CBD team.
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Elo D.
Rating: 4 out of 5
following a purchase from 22/07/2022
Fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Mag D.
Rating: 4 out of 5
following a purchase from 18/07/2022
Received fairly quickly. A little explanation of the dosages would have been appreciated.
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Response from 321cbd
Thank you for your feedback. The CBD content of 10% is a moderate percentage that can suit all consumers, whether novice, occasional or regular users. A 10 ml bottle of Nerobi Full Spectrum CBD oil contains around 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, i.e. 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. The 321CBD team.
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Kathia
Rating: 4 out of 5
following a purchase from 16/07/2022
Perfect, clear?
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gisele L.
Rating: 4 out of 5
following a purchase from 16/07/2022
perfect fast delivery
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Fifi
Rating: 1 out of 5
following a purchase from 15/07/2022
Bad and too expensive
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this to our attention. We are sorry that the variety was not up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
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Silviane M.
Rating: 4 out of 5
following a purchase from 15/07/2022
I expected a more conclusive result. I've been suffering from depression for 30 years and I've tried several antidepressants and anxiolytics without much success. I'd like to get out of this depression that's eating away at me and making my life impossible with dark thoughts.
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paulo I.
Rating: 4 out of 5
following a purchase from 15/07/2022
good flavours, pleasant, perhaps a little too much powder
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Damien S.
Rating: 1 out of 5
following a purchase from 13/07/2022
Bad for the health to vomit hard as a stone
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Response from 321cbd
We always strive to offer an exceptional experience, and are deeply sorry when we fail to meet our customers' expectations. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock is not your average CBD flower. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Stef
Rating: 4 out of 5
following a purchase from 13/07/2022
Very good value for money. Fast shipping. I recommend
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Yannick S.
Rating: 1 out of 5
following a purchase from 10/07/2022
Incomprehensible delivery times. Order placed on 07/07 and still not delivered.
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Response from 321cbd
We sincerely apologize for this inconvenience. Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. Please excuse our carrier for this inconvenience, we guarantee that your package was delivered to colissimo on the day of shipment 08.07.22 as indicated on your customer account, however it was never scanned at the sorting center in Thionville France, which can happen if the package is lost or possibly stolen.(reassure you this situation remains exceptional) Our customer service has returned your order. We have added a 5-gram packaging as a commercial measure. We hope that this commercial gesture demonstrates our desire to maintain a privileged relationship. The 321CBD team.
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Christophe
Rating: 4 out of 5
following a purchase from 10/07/2022
Satisfied with the service. No complaints about quality
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Nathalie
Rating: 4 out of 5
following a purchase from 09/07/2022
I can't give my opinion, I just started last night.
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