Customer reviews of 321cbd

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9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1, 2 and 4 stars

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François C.
Rating: 4 out of 5
following a purchase from 04/03/2022
I'm completely satisfied and order regularly. The service is fast, the products are of good quality, but I have two comments: - I find that your flowers arrive a little too dry, and therefore lose their flavour rather quickly - and I don't see any trace of my cashback despite my numerous orders.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. You currently have a reward of 8.66 euros. It's easy to take advantage of our loyalty program and generate a discount code! Once you've logged on to our online store, simply go to "my account" > then click on "my rewards" > then go to "Turn my rewards into an 8.66euros discount voucher." A new code will be generated for immediate use :) Sincerely, the 321CBD team.
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Francky
Rating: 4 out of 5
following a purchase from 04/03/2022
Fast and efficient delivery service. Regular customer and satisfied with the quality of the products. I mainly order Ringo's Gift, which soothes me and reduces recurring back pain.
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Response from 321cbd
We really appreciate you taking the time to share your experience with us. The products offered on our online site are 100% natural. We are delighted to see the beneficial effects of our variety. As customer satisfaction is our top priority, we thank you for your feedback. :)
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Julie B.
Rating: 4 out of 5
following a purchase from 04/03/2022
321cbd seems to me to be a serious site (regular customer for 2 years) the quality of the flowers is generally good. (the trim is sometimes closer to powder than to flower, but well, that works too... sometimes a little too many branches, and sometimes the drying is 'just'... but most of the time, it's great :) the delivery is quite fast.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department. Thank you for taking the time to bring this to our attention. We will use your comments to improve and make sure this does not happen again. Sincerely, the 321CBD team.
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Cindy M.
Rating: 4 out of 5
following a purchase from 04/03/2022
I tried several sites before yours! This is the one I like best! It would be nice to vary the ranges to be able to have new products! Otherwise fast delivery, a few problems from time to time but the people we contact via customer service are very kind and professional. From time to time - 50 or - 70 % niquel ! I recommend your site to everyone!
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Response from 321cbd
Hello, The entire 321 CBD team would like to thank you for your kind feedback. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams. We use all our comments to improve and always be as close as possible to our customers' requests. Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently added new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.). The whole 321 CBD team thanks you for your kind feedback. See you soon, the 321CBD team.
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Georgio
Rating: 4 out of 5
following a purchase from 04/03/2022
Good quality flowers! Fast delivery
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Rudy
Rating: 4 out of 5
following a purchase from 04/03/2022
Everything about this site is perfect: free, fast delivery, after-sales service in case of problems, and the quality of the products? The only downside is that you can't earn loyalty points during frequent promotions.
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Denis J.
Rating: 4 out of 5
following a purchase from 04/03/2022
Very good shop, just lacks the renewal of some products
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Steve
Rating: 2 out of 5
following a purchase from 04/03/2022
I put only 2 stars because it took 3 months to receive the promised gift, and that after several reminders by mail to an address he had given me. Well, I finally received it with a little bonus.
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Response from 321cbd
Hello, Thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate that you brought this problem to our attention. However, we are delighted to see that, despite a fairly long processing time, this dispute has been resolved and that you have received a commercial gesture from our customer service department. We will use your comment to improve and ensure that this does not happen again. Sincerely, the 321CBD team.
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valerie F.
Rating: 2 out of 5
following a purchase from 04/03/2022
The prices are right, the delivery is perfect, and the promotions are very frequent. On the other hand, I find that there's a lack of information on provenance, quality, transparency, etc. When compared with other sites, your prices are more interesting, is it a question of quality?
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to improve. We are investigating this issue and hope to resolve it correctly in order to best respond to your request.
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david
Rating: 4 out of 5
following a purchase from 04/03/2022
Fast delivery, compliant products
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Weedz
Rating: 2 out of 5
following a purchase from 04/03/2022
Random quality, and sometimes a little grainy, too bad ...!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Enes B.
Rating: 4 out of 5
following a purchase from 04/03/2022
Excellent service but not the cheapest in the region
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Response from 321cbd
Thank you for your feedback. :) Our online site may not be the cheapest, but we do our utmost to provide you with a low-cost service. That's why we've set up a very attractive loyalty program for regular customers. We also offer free delivery with no minimum purchase, plus promotions throughout the year. You have everything to gain by ordering from 321cbd. :) Best regards, see you soon. The 321CBD team.
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Stéphie
Rating: 4 out of 5
following a purchase from 04/03/2022
Good products, good value for money.
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Courau
Rating: 4 out of 5
following a purchase from 04/03/2022
Fewer flavours than on another site, but unbeatable price and delivery. Thanks also for the interesting promotions.
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Jean M.
Rating: 2 out of 5
following a purchase from 04/03/2022
La trim are just crumbs
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Eric
Rating: 4 out of 5
following a purchase from 04/03/2022
Nothing to say for the delivery and packaging, but I don't find the hoped-for benefits in cbd-based products....
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Audrey M.
Rating: 1 out of 5
following a purchase from 04/03/2022
Many years ago I tried to contact you in vain, and you never answered my e-mails. I've lost an order worth 50 euros, and you've done NOTHING! You are crooks, and with a head office in Luxembourg you confirm to me that you are dishonest people just there to take money. I'll never buy my cbd from you again. Thieves that you are! Audrey Marchand
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your comment, we have just checked with our customer service department. Following your order placed on November 27, 2021, you contacted us on November 30 to inform us that you had not received your parcel. Despite a delay in processing your request, we took care to reply to you on 05.11.2022 at 16:41. In our exchange, we explain the procedure to follow in order to close this incident with our carrier and thus proceed either with a new return of your order or possibly with a refund of the latter. To date, we have not received any returns from you. We have also contacted our colissimo carrier, who confirms that a request to open an investigation was indeed applied by our service on November 05, 2021. However, you have not taken any steps to dispute the delivery in order to close the incident. Our customer service department will contact colissimo to take the necessary steps on your behalf. Once this has been done, we will come back to you to inform you and proceed with your refund request. We apologize for any inconvenience you may have experienced with the non-receipt of your order and would like to rectify the situation.
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Stanislas O.
Rating: 2 out of 5
following a purchase from 04/03/2022
Last order I got the crumb.
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Response from 321cbd
We apologize for this inconvenience. We thank you for your comment and will inform the quality department. We invite you to contact our customer service team, who will be happy to help you resolve this issue.
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Monsieur F.
Rating: 4 out of 5
following a purchase from 27/02/2022
Most of the time very good product out of promo during promo often heads full of seeds and not really dry but otherwise fast delivery and very happy anyway.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. We really appreciate you bringing this problem to our attention. Sincerely, the 321CBD team.
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FF
Rating: 4 out of 5
following a purchase from 27/02/2022
No new varieties, always the same varieties - that's why 4?
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests. This enables us to improve and keep evolving. :) Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently introduced new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.).
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Titou
Rating: 1 out of 5
following a purchase from 27/02/2022
Since ordering from 321 Cbd, your website, I have received 25g of infumable weed 2 times. You did not take into account my comments, no commercial gesture, you made me lose 100?, I decided not to order any more on your site.
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Response from 321cbd
Hello, We hold ourselves to high standards and are sorry to hear that they were not met during your interaction with our customer service department. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. We have scheduled a new shipment with the variety you ordered. However, after checking with our carrier, we have discovered that your package was not received properly. In order to offer you an impeccable service, our company is immediately committed to scheduling a new return of your items, which will be delivered under the best possible conditions. We've noticed that you've also placed a new order on our online store, taking advantage of our promotional code offered following the inconvenience encountered. We hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. Yours sincerely, the 321CBD team.
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Stephanie B.
Rating: 4 out of 5
following a purchase from 27/02/2022
As ordered
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Elodie
Rating: 4 out of 5
following a purchase from 27/02/2022
I've been ordering for several months now and the quality is great, the price is the lowest I've found, delivery is fast and the quality is very good.
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Response from 321cbd
Hello, We are committed to satisfying you with quality products and we are also committed to ensuring that each order is received as quickly as possible. Thank you for your confidence! It motivates us to improve even more! Sincerely, the 321CBD team.
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ANIS
Rating: 1 out of 5
following a purchase from 26/02/2022
Order placed on the site on 09/03/2022 ) after payment no confirmation email and no account created. Customer service always on messaging. Bad experience. I doubt even positive reviews for this site.....
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Response from 321cbd
Hello Anis, You have entered "gmai.com" instead of "gmail.com" for your e-mail address. "Gmai" doesn't exist and that's why you weren't receiving any messages. I've just made the change in your customer account and sent you the order confirmation e-mail to the right e-mail address. You can also check your e-mail address and correct it directly in your customer account. As far as your account is concerned, it has been created and your order of 67.35? was taken into account at 1.06 am today. With the 50% promotion we can't handle all the phone calls due to the large number of orders. Positive reviews are real reviews. We look forward to hearing from you. The 321 CBD team.
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Julien
Rating: 1 out of 5
following a purchase from 08/02/2022
Non-existent customer service!!! I did not receive my order 20 days later and no response from them to my reminders!!!
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Response from 321cbd
Hello Julien. Has the problem been solved? Thank you for contacting us via the contact form on the 321CBD website. We are sorry for the inconvenience. We apologize for the inconvenience.
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Herve D.
Rating: 1 out of 5
following a purchase from 03/01/2022
Quality too random Either there's nothing to say about the quality or it's very poor quality
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dodo
Rating: 1 out of 5
following a purchase from 13/12/2021
Well, unfortunately my opinion is the same as the other negative opinions. First order, I ordered 20g of trim and 5g of lemon but I only received the trim. There is 20g but no lemon. I don't even dare to bother contacting customer service, I'd rather take my losses and forget about them. Next time I'll order from Just Bob because the prices are better and the delivery is as ordered. I'm forgetting 321cbd for good, it's a shame!!!
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ZoulouCaille
Rating: 1 out of 5
following a purchase from 09/12/2021
This site is a horror! Ergonomics of a website from 1998, it crawls and crashes at every turn, account creation is hellish, never buy on this site!
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Anne
Rating: 2 out of 5
following a purchase from 23/11/2021
I give 2 stars only for the friendliness and efficiency of the telephone operators with whom I was in contact. 1st order: nothing to complain about, quality flowers, not dry, with taste. 2nd order: parcel lost: call and new parcel sent back the same day. Then parcel found and return label sent immediately. However, flowers were dry and bland. Complaint with photos and no response or commercial gesture. This will be my last order with them, very disappointed.
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Client
Rating: 1 out of 5
following a purchase from 31/10/2021
Bad customer service, no response, parcel lost in the wild. I don't even want to talk about the post office, it's crap. I want my order refunded and there's no response when it comes to pumping money.
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Touti M.
Rating: 1 out of 5
following a purchase from 05/10/2021
ATTENTION, Saliva and urine test positive
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Adrien &.
Rating: 1 out of 5
following a purchase from 27/09/2021
Scam!!! They sell you 3g of cbd crystals and deliver 10 pills of 10mg which is 10 times less than what I ordered. Be careful !!! Don't be fooled !!!
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Titia
Rating: 2 out of 5
following a purchase from 28/08/2021
Disappointed, they say delivery in 48h I ordered and 3 days later the package has still not left the preparation center.
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max
Rating: 1 out of 5
following a purchase from 19/08/2021
hay, hay, hay, all they sell is hay, crooks, misleading advertising, very poor quality product, badly dried, no curing, no taste, no smell, and on top of that they filter out negative comments on their site. Site to be avoided and banned
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BENJAMIN L.
Rating: 1 out of 5
following a purchase from 27/07/2021
Site to flee! Packaging and product quality have absolutely nothing to do with the website and what you will receive ... first and last order for me on this site.
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DebH
Rating: 2 out of 5
following a purchase from 08/03/2021
Quality product however I tested positive to a salivary test during a road check following an exclusive consumption of cbd bought on this site. This should not be the case. The level of cbd must not be sufficiently controlled and therefore certainly higher than 0.2%. I would very much like to have proof of the level of cbd present in the plants I have received. I will no longer trust this site.
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Sikitay M.
Rating: 4 out of 5
following a purchase from 18/01/2021
Completely devil, there is no attention to the customer, my order never arrives, 223 euros in the c*** I want to ask if there is what plataforma of consumer to denuncie this site..good day I want to retract, very late but the two packages have finally arrived, concact impossible for over 15 days, but finally are correct ... Great product, nothing to say...
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Ulquio
Rating: 2 out of 5
following a purchase from 17/01/2021
Very bad experience, their service remains "correct" as long as there is no error in your order. After an error in my order, almost non-existent response from them, more than a week without response and without solution to overcome their errors I have never seen such a deplorable and non-existent service. Emails and calls go unanswered, the only message from them being on the site chat after a week of trying to tell me to be patient and that they would get back to me when they had time. I had never seen anything like it anywhere else, and still no answer or solution to my problem. To be avoided and not to wait to have a problem of order to not order any more with them, especially as the market is in full expansion and that much of their competitor have a panel of product more important and of very good quality, and in the event of problem their sav is irreproachable in comparison. I won't be ordering from them again; on my last order, the flowers were inconsumable, had a strange look and smell, and tasted very pungent and irritating for several hours. Finally, after more than a week of trying, I finally managed to get Sav on the phone to send me back the right product from my first order, and a refund for the last one, which I had to throw away because of its very poor quality. I'm relieved to have finally been able to contact the Sav to rectify the situation, but I really don't recommend this site in view of all the inconvenience it has caused me.
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Jérémy G.
Rating: 2 out of 5
following a purchase from 20/11/2020
Highly variable quality from one order to the next, even for identical varieties
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Thomas L.
Rating: 4 out of 5
following a purchase from 19/11/2020
I was immediately seduced since my first order.
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