The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
Stop burning the buds under UV. False advertising, the color of the bud looks much lighter (normal) compared to what we receive... Anyway, your CBD gives me a headache, one wonders what you put in the fertilizer during flowering... It feels like it's not healthy products consistent with the natural state of the initial plant... anyway disappointed because it was good before.
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Response from 321cbd
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. The quality of our products is at the heart of our concerns, and we take our customers' feedback very seriously to continue improving.
We encourage you to contact us directly so that we can discuss your experience and find a solution together. Your satisfaction is essential to us.
Best regards,
The 321CBD team
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Francis Z.
Rating: 1 out of 5
following a purchase from 23/08/2025
I was unable to apply my rewards and despite two messages, I have received no response.
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Response from 321cbd
Hello, you have received the answers to your questions.
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Milcent L.
Rating: 1 out of 5
following a purchase from 17/08/2025
Delivery in 48h not respected since the change of carrier
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Sophia J.
Rating: 1 out of 5
following a purchase from 14/08/2025
NON-EXISTENT customer service, neither by phone nor by email... I received my incomplete order... maybe I will have better luck here! THANK YOU in advance for your response (either send me the resin that I did not receive or refund me!)
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Response from 321cbd
The customer service agent was on summer vacation, but upon their return, all issues were resolved and you received your resin.
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Rocquet A.
Rating: 2 out of 5
following a purchase from 14/08/2025
Disappointed with my last order, yet I have been a loyal customer for a very long time. In my last order, I was missing a 5g flower bag, which is not nothing, a loss of €32 because there was no way to contact to claim. Very disappointed, I will look elsewhere next time.
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Elisa G.
Rating: 1 out of 5
following a purchase from 17/08/2025
One product out of 2 was missing, no response from customer service!!
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Response from 321cbd
Hello, your missing product has arrived.
The 321cbd team
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Ladislas R.
Rating: 1 out of 5
following a purchase from 03/08/2025
My order was never delivered and no one answers the customer service phone
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Response from 321cbd
Of course you received your package.
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Philippe P.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
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Christophe M.
Rating: 2 out of 5
following a purchase from 02/08/2025
I was not delivered to the requested address. You delivered to a relay point. I am giving you my delivery address again. ABV. Monnehaye Christophe 28 rue Jean Jacques mention cellule 6 PMI 2 80000 Amiens. To this day, I still have not received this order. I am waiting for your news. Thank you.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,
Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.
Best regards,
The 321cbd team
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Jerome K.
Rating: 4 out of 5
following a purchase from 28/07/2025
Correct but the quality has decreased a bit and free delivery was not available
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Lapierre G.
Rating: 4 out of 5
following a purchase from 14/07/2025
Top
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Benjamin D.
Rating: 4 out of 5
following a purchase from 11/07/2025
Good, fairly quick delivery.
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Gabriel M.
Rating: 4 out of 5
following a purchase from 12/07/2025
Well received package in accordance with the order
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Gauthier L.
Rating: 4 out of 5
following a purchase from 08/07/2025
Good, nothing to say
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Julie G.
Rating: 1 out of 5
following a purchase from 02/07/2025
Very, very long delivery times. The 24 to 48 hours are never respected, it's more than a week minimum. When ordering more than 10g, the quality is mediocre, a lot of branches to add weight, broken buds, in short, poor quality!
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Franck S.
Rating: 4 out of 5
following a purchase from 25/06/2025
Change in consistency of Afghan resin. Less greasy and sticky than before. The quality seems to be the same.
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Nord Nettoyage N.
Rating: 4 out of 5
following a purchase from 09/06/2025
Very satisfied
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Deike R.
Rating: 1 out of 5
following a purchase from 05/06/2025
No good fermentation, many small branches
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Dennis J.
Rating: 1 out of 5
following a purchase from 28/05/2025
No
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Fanette T.
Rating: 2 out of 5
following a purchase from 22/05/2025
No problem with the product, but issues with the delivery.
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Arnaud D.
Rating: 1 out of 5
following a purchase from 19/05/2025
The products do not meet my expectations at all
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Anissa H.
Rating: 4 out of 5
following a purchase from 16/05/2025
Very well
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Charlie R.
Rating: 1 out of 5
following a purchase from 01/05/2025
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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Céline R.
Rating: 2 out of 5
following a purchase from 02/05/2025
Did not receive the free pouch
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Sonia K.
Rating: 2 out of 5
following a purchase from 30/04/2025
I have two stars because I usually order here, I have never been disappointed before. The offer sold with 10g free is false. I received a flat burnt head instead.
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Response from 321cbd
Hello,
First of all, we would like to thank you for your loyalty to 321CBD.
Regarding the offer of 10g free with a purchase of 89€ or more, this applies after a total amount exceeding 89€ after a 50% discount.
If we take the total of the products you ordered, we are at 101.11€ before the 50% discount and then 53.34€ (including tax) after the discount. Therefore, the offer of 10g free does not apply.
In your case, it is a display error that has now been identified and corrected.
We completely understand your disappointment and wish to make it right.
Could you please contact us again via our contact form on the page https://www.321cbd.com/fr/nous-contacter? So that we can do what is necessary.
Best regards,
The 321CBD team
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Iolanda B.
Rating: 1 out of 5
following a purchase from 12/04/2025
I have not yet received the order
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Yannis S.
Rating: 4 out of 5
following a purchase from 03/04/2025
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Danielle G.
Rating: 2 out of 5
following a purchase from 15/04/2025
One of the purchases has very bad taste, I am disappointed.
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Claire B.
Rating: 4 out of 5
following a purchase from 14/04/2025
Interesting choices on the site, fast delivery, I ordered CBD puffs in kush and mint flavors, very pleasant to vape, I think with the quantity I got about 400 puffs. The format is practical and nice. However, I did not feel the relaxing effect of CBD that I was looking for.
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Andre K.
Rating: 4 out of 5
following a purchase from 31/03/2025
Super satisfied, great products, good prices, I can only recommend further, the flowers are very good
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Julien D.
Rating: 4 out of 5
following a purchase from 29/03/2025
Good product for relaxation, meets my expectations.
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Patrick R.
Rating: 4 out of 5
following a purchase from 25/03/2025
The order arrived safely, but the tracking did not update and I thought my package was stuck, but it still arrived.
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Sabrina C.
Rating: 1 out of 5
following a purchase from 08/03/2025
I haven't received my package!!!
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Johann P.
Rating: 2 out of 5
following a purchase from 17/03/2025
The weight is okay but it had nothing to do with the product presented and the flavors are not there at all either! Very very disappointed.
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2025
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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Gwendoline G.
Rating: 4 out of 5
following a purchase from 10/03/2025
No worries about this latest order. The downside is the delivery, DPD is really bad with 5 delivery delays, all of that just for me to end up picking it up at a pickup point. It would be good for you to review or change partners.
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Francoise R.
Rating: 2 out of 5
following a purchase from 16/02/2025
I did not like the taste of my last order at all.
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Yvan J.
Rating: 2 out of 5
following a purchase from 03/02/2025
We are increasingly finding branches in CBD bags.
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Franck S.
Rating: 4 out of 5
following a purchase from 30/01/2025
Order delivered to your home in 36 hours. Correct delivery.
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