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J
Rating: 4 out of 5
Presence of many seeds in some packages, it's a bit of a shame.
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Customer reviews of 321cbd
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 4 094 published reviews
Summary of reviews
The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
Reviews 1, 2 and 4 stars
Reset filtersT
Rating: 1 out of 5
Dispute over delivery, ongoing since 21/01 and still no solution
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S
Rating: 2 out of 5
Perfect! Except that we now have to go through non-existent or inefficient parcel relays.... 1 month to receive my order 😉 whereas before it was delivered directly to my home 🥳
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E
Rating: 4 out of 5
Good quality, fast delivery. Prices a little expensive.
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D
Rating: 4 out of 5
GOOD!
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S
Rating: 4 out of 5
Perfect for a very tasty infusion.
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D
Rating: 4 out of 5
Tres bonne commende rirn a dire sauf sur la livraison je suis passer par un point relais qui maleureusement et était en vacances la semaine de livraison du coup j'ai di attendre une semaine j'aurais prefer6qu'il change de points relais et me avertisse en tout cas merci
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G
Rating: 1 out of 5
I made 2 requests but I received one and I put a message to them and I have no answer.
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S
Rating: 1 out of 5
I ordered on December 24th, the order was only sent on the 30th and I received it on January 3rd and I wasn't even informed. It's shameful, I won't be ordering from you again.
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M
Rating: 1 out of 5
Very dissatisfied with customer service, the phone number is no longer assigned. I was billed for a €109 order that should have arrived on December 24, but I still haven't received anything. This is outrageous.
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J
Rating: 1 out of 5
hello no I'm not at all satisfied, when I ordered NOTHING was specified just the brands of flowers and C B D oil so I took the oil that I normally take and now I receive Hydrosoluble oil, ... which has nothing to do with the sublingual, I was almost ready to send you back everything and then pissed off I gave it to a friend so I'm not!!! no big deal I'll go get some thank you
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J
Rating: 4 out of 5
Satisfied but beware of festive periods, paid home delivery is useless. I was delivered a week late. Otherwise good value for money
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A
Rating: 1 out of 5
Order not received 12 days later. No replies to my emails. I will not recommend this site again, very disappointed with the customer service.
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V
Rating: 1 out of 5
MY order of december 19, 2024 has still not been received. I can't reach you on the toll-free number, which has been disconnected. How can I get a refund? Kind regards and happy New Year.
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A
Rating: 4 out of 5
Order placed easily and smoothly, but delivery took a little too long...
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K
Rating: 2 out of 5
Attractive promotion but product of no real interest. What's more, the site advertises a 48-hour delivery time, but after 3 working days without delivery I wrote to customer service, which never replied. I received the order 5 days after ordering, a long way from the 48h... lousy delivery, unanswered customer service and an expensive product compared to the quality.
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F
Rating: 1 out of 5
Order received but product very very very dry, I am disappointed with the quality received compared to usual. Should I change my website?
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P
Rating: 4 out of 5
At the top
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A
Rating: 1 out of 5
Not tasty
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J
Rating: 1 out of 5
No effect on me. Luckily I took advantage of a black friday special....
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J
Rating: 1 out of 5
Very very disappointed with my last order: I didn't receive the 2 boxes of cbd cookies (321 refunded me), but above all the flowering cbd I ordered was of poor quality (only crumbs and branches and very dry - I sent a photo of this to customer service who ignored it), there was a promotional offer of 50% but if I had known I would have abstained.
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K
Rating: 1 out of 5
Buy e liquid cbd 0 Thc on labels when in reality the full spectrum contains - 0.3 thc so unusable very disappointed!!!!
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L
Rating: 4 out of 5
Very good quality
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F
Rating: 4 out of 5
Fine
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D
Rating: 1 out of 5
The shipment did not arrive
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C
Rating: 4 out of 5
I ordered the same product on 2 different sites and paid 2 different prices...from simple to double.....the 2 orders received were sent from the same supplier... Can you tell me why? Sincerely Chadburn Chantal Can you give me more information?
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Response from 321cbd
Hello,
Thank you for taking the time to post your review.
However, in order to best respond to your request, we will need more information.
We invite you to contact our customer service department by e-mail to explain the situation and provide them with the necessary information (on which other site did you order?).
The 321 CBD team
Thank you for taking the time to post your review.
However, in order to best respond to your request, we will need more information.
We invite you to contact our customer service department by e-mail to explain the situation and provide them with the necessary information (on which other site did you order?).
The 321 CBD team
T
Rating: 1 out of 5
Quality is not very good
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Response from 321cbd
Hello and thank you for your comment.
We are sorry that our product did not live up to your expectations.
The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
We are sorry that our product did not live up to your expectations.
The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
P
Rating: 4 out of 5
Very easy to navigate
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
The 321 CBD team
The 321 CBD team
C
Rating: 1 out of 5
Last order poor quality
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Response from 321cbd
Hello and thank you for your comment.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
J
Rating: 4 out of 5
Fast delivery and quality products.
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services.
The 321CBD team
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services.
The 321CBD team
N
Rating: 2 out of 5
Everything was perfect until I read the dlm date on the bottles. September 2024... For an order received on the last day of August.
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Response from 321cbd
Hello and thank you for your comment.
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
J
Rating: 4 out of 5
Top
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C
Rating: 4 out of 5
As a long-standing customer, I appreciate the quality of your products and the speed and simplicity of shipping. On the other hand, I deplore the fact that you've been out of CBD for dogs for several weeks. This is becoming a real problem.
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is our priority and it warms our hearts to read a nice review like yours. It's our customers who enable us to constantly improve.
We are currently out of stock of dog oils, but we are doing our utmost to get this product back as soon as possible.
We invite you to set an alert on the product to be informed when it is back in stock.
The 321 CBD team
Your satisfaction is our priority and it warms our hearts to read a nice review like yours. It's our customers who enable us to constantly improve.
We are currently out of stock of dog oils, but we are doing our utmost to get this product back as soon as possible.
We invite you to set an alert on the product to be informed when it is back in stock.
The 321 CBD team
G
Rating: 1 out of 5
I ordered on 5/08, delivery was to be within 24H by my company "dpd". On 8/08, I still hadn't received anything, so I decided to call 321cbd, who called the delivery company. The 2 passed the buck. 321cbd decides to open an investigation, which should take about 15 days. Morality I paid 7€60 for a delivery scheduled in 24H, that I will receive in 15 days at best. The customer service was very courteous and quick to open the investigation at the loan of the deliveryman.
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Response from 321cbd
Hello,
We thank you for taking the time to post your review and apologize for this incident.
It is indeed possible that the DPD carrier encountered a problem during the shipment of your order.
However, in order to provide you with the best possible service, our customer service department will contact you to inform you of the return of your order. You will receive an e-mail with the new tracking number within the day.
The 321 CBD team
We thank you for taking the time to post your review and apologize for this incident.
It is indeed possible that the DPD carrier encountered a problem during the shipment of your order.
However, in order to provide you with the best possible service, our customer service department will contact you to inform you of the return of your order. You will receive an e-mail with the new tracking number within the day.
The 321 CBD team
S
Rating: 2 out of 5
Fast and respected delivery only I had asked for it to be delivered to someone's home which was not taken into account, the letter carrier dropped it off anyway, and Moonrock CBD as I knew it elsewhere was much less good here.
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Response from 321cbd
Hello and thank you for taking the time to share your review with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
M
Rating: 1 out of 5
Disappointed with my last order. Dry product with a taste of poorly dried hay.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
C
Rating: 2 out of 5
Unfortunately a bottle leaked and I lost 1/3 of the container. Some bottles don't close properly even though they are new... I won't be ordering this product again even though it is very effective 😔
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Response from 321cbd
Hello,
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
C
Rating: 4 out of 5
Everything is perfect, the quality is perfect. Just don't work with DPD... Impossible to receive my parcel, deplorable tracking and useless customer service.
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Response from 321cbd
Hello and thank you for your comment.
We thank you for your confidence and are delighted to learn that the quality of your products suits you.
Concerning the delivery, we are very sorry that you had problems with the delivery, however a return was made due to a delivery problem on your first parcel. Indeed, DPD sometimes encounters delays in the delivery of parcels, due to unfavorable traffic conditions or bad weather.
The 321 CBD team
We thank you for your confidence and are delighted to learn that the quality of your products suits you.
Concerning the delivery, we are very sorry that you had problems with the delivery, however a return was made due to a delivery problem on your first parcel. Indeed, DPD sometimes encounters delays in the delivery of parcels, due to unfavorable traffic conditions or bad weather.
The 321 CBD team
C
Rating: 4 out of 5
Good quality products, fast delivery, very satisfied!
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Response from 321cbd
Hello and thank you for taking the time to share your opinion.
We are delighted to hear of your satisfaction and thank you for your trust.
The 321 CBD team
We are delighted to hear of your satisfaction and thank you for your trust.
The 321 CBD team
S
Rating: 1 out of 5
My parcel arrived after I left on business and was opened I did not receive the quantity paid for and had to incur costs again to source elsewhere - very disappointed😡
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are sorry to hear that your package was opened and that you did not receive your entire order.
You contacted our customer service department on 03/06/2024 and a response was provided.
In order to process your complaint, please send us a photo of the products received and a photo of the products weighed.
Without these photos, we will unfortunately be unable to process your complaint.
Our customer service is at your disposal and will do its utmost to find a solution to this dispute.
The 321 CBD team
We are sorry to hear that your package was opened and that you did not receive your entire order.
You contacted our customer service department on 03/06/2024 and a response was provided.
In order to process your complaint, please send us a photo of the products received and a photo of the products weighed.
Without these photos, we will unfortunately be unable to process your complaint.
Our customer service is at your disposal and will do its utmost to find a solution to this dispute.
The 321 CBD team