The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
We are sorry that your experience with our products did not live up to your expectations.
If you have encountered a problem with one of our products, please contact our customer service department. They will be happy to answer any questions you may have and help you find the right product for your needs.
The 321 CBD team
Y
Yoann D.
Rating: 4 out of 5
following a purchase from 21/05/2024
Express and careful delivery. Disappointing product
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is important to us, and we're sorry to hear that you weren't entirely satisfied with our products.
Our customer service remains at your disposal, if you wish to have more information about our products or if you wish to find a product which could correspond to you.
The 321 CBD team
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Yolande D.
Rating: 1 out of 5
following a purchase from 18/05/2024
Unfortunately the packaging was non-existent, in fact the product box was very damaged but not the bottle. What's more, there was no expiration date, although I believe this is compulsory. I received a reply from your services one year after opening. What if I open the bottle in a year's time? I don't recommend your site. It's up to you to give me objective answers. I can't evaluate the product as I haven't finished the previous one from another brand. Best regards
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We attach great importance to the packaging of our products before shipment. However, during shipment, the package may be subject to inconvenience at the sorting center during scanning or transportation.
If your product is stored in a dry place, at room temperature and protected from light, it is still consumable as long as it has not been opened.
Once opened, we recommend keeping the product for one year, always in a dry place, at room temperature and protected from light.
We are always at your disposal should you have any questions concerning the consumption of the product or any other matter.
The 321 CBD team
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Patricia P.
Rating: 4 out of 5
following a purchase from 05/05/2024
At the top
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Valerie B.
Rating: 4 out of 5
following a purchase from 28/04/2024
Good product (drops for my cat) my cat breathes better and coughs less! Fast delivery! I recommend it!
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and services and that our products meet your expectations.
The 321 CBD team
S
Sylvie D.
Rating: 1 out of 5
following a purchase from 24/04/2024
Very satisfied with the de-stressing taste, very good product.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and that they meet your expectations.
The 321 CBD team
S
Sonia R.
Rating: 1 out of 5
following a purchase from 10/04/2024
The orange bud and amnesia kush flowers I ordered were very dry. I consumed them with a vapo. Set at 180 degrees, I was only able to inhale a puff, after which the flower was burnt. I tried moistening it with steam from a pan on a piece of paper. I was really disappointed, I was really expecting the effects described. I have spondylitis and migraine nausea with drug treatments. In short, pain is part of my daily life and I was expecting a little relief, a relaxing break ... but I couldn't see anything as the flowers were too dry and not usable in my vapo. I turned it down to 160 degrees just in case, but the flower still crumbled after a puff. I'm obviously disappointed. I'm sorry The orange bud flowers and the amnesia kush arrived too dry. I ordered them to relieve me of inflammatory disease and to relax to have a break in my daily life. I consumed them in a vapo set at 180 degrees. First puff ok, then nothing, the flowers are already burnt and unusable. I've tried moistening them with steam over a pan of water, but that's not enough. In short, I'm really disappointed because I wasn't able to experiment and taste the flowers. I expected so much from these flowers, but to take the risk of recommending them and having them arrive still too dry... and paying again. In short, I'm sorry, I would have liked to have been able to give my opinion on usable and consumable flowers.
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Response from 321cbd
Hello,
The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
The 321 CBD team
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Werner S.
Rating: 4 out of 5
following a purchase from 06/04/2024
Fast delivery. Everything perfect
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are very pleased to learn of your satisfaction.
Your 321 CBD team
J
Jean P.
Rating: 4 out of 5
following a purchase from 04/04/2024
all correct, I just chose the wrong flower
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction.
We invite you to contact our customer service team, who will be happy to help you find a variety that meets your criteria, or to find a suitable solution together.
The 321 CBD team
F
Florent R.
Rating: 1 out of 5
following a purchase from 29/03/2024
CBD flowers loaded with fertilizer. It's clear that productivity is the only objective. What's more, trichomes are scarce, and don't look very good. In short, pass.
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Response from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
The 321CBD team
S
Sophie A.
Rating: 4 out of 5
following a purchase from 29/03/2024
A small gift like a lighter would be nice ...
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Response from 321cbd
Hello,
We thank you for taking the time to post your review and hope that despite the absence of gift in your order you are still satisfied with our services and products.
The 321 CBD team
F
Fernando S.
Rating: 1 out of 5
following a purchase from 21/03/2024
Late delivery Very disappointed
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Response from 321cbd
Hello and thank you for taking the time to post your review.
Your order was indeed delivered on the day it was dispatched on 22/03/2024, however it was never scanned at the outbound sorting center.
Our customer service department therefore returned your order on 26/03/2024 with an additional commercial gesture. This return was delivered to you within 48 hours, i.e. on schedule.
Unfortunately, we cannot be held responsible for delivery problems encountered by Colissimo, and we always do our utmost to ensure that our customers receive their orders.
The 321 CBD team
L
Laetitia V.
Rating: 1 out of 5
following a purchase from 12/01/2024
An order placed in January and still nothing received to date March 27. Never received any indication of the arrival of my order at the relay point.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
After checking your customer account, an email was sent to you on 09/02/2024 to inform you that your package had been returned to us. We then offered you the option of having your parcel sent to a relay point or to your home address. Unfortunately, we did not hear back from you regarding your choice of shipment.
As a result, and in the absence of any response from you, your package has not been returned.
We invite you to contact us either by e-mail or by telephone so that we can reship your order either to your home address or to a relay point.
The 321 CBD team
P
Patricia P.
Rating: 4 out of 5
following a purchase from 08/03/2024
Very good against stress.
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David P.
Rating: 4 out of 5
following a purchase from 28/02/2024
Good site
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Response from 321cbd
Hello and thank you for your comment.
We're delighted to hear that you like our products and that you're satisfied with them.
The 321 CBD team
B
Bruno C.
Rating: 1 out of 5
following a purchase from 22/02/2024
I recommend, without hesitation
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
The 321 CBD team
M
Marianna F.
Rating: 1 out of 5
following a purchase from 21/02/2024
After 1 week of use, I don't feel any benefit: I used to consume CBD oil from a competitor's brand at 5% in full spectrum, but I bought 321cbd's at 10% and it didn't work on me, which is very surprising, I have a small frame and am very sensitive to any substance. In any case, I won't repeat the experience, sorry.
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Response from 321cbd
Hello,
Thank you for your comment. We're sorry to hear that our products are not to your liking.
However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake).
These dosages may vary from one person to another, depending on their weight, their body and their needs.
There's no such thing as a perfect dose, as each person reacts differently to CBD.
The 321 CBD team
C
Christmas M.
Rating: 1 out of 5
following a purchase from 19/02/2024
No effect
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Response from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that the products you received did not give you complete satisfaction.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
L
Laurent R.
Rating: 4 out of 5
following a purchase from 18/02/2024
I recommend it!
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
We also thank you for your recommendation.
The 321 CBD team
L
Lucas R.
Rating: 1 out of 5
following a purchase from 14/02/2024
Quality to be desired
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Response from 321cbd
Hello and thank you for your comment.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order.
The 321 CBD team
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 15/02/2024
Very very nice product👍👌🏽
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Response from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321 CBD team
P
Pfeiffer R.
Rating: 4 out of 5
following a purchase from 14/02/2024
Good site
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
The 321 CBD team
L
Lionel B.
Rating: 4 out of 5
following a purchase from 30/01/2024
I'm posting 4* because there's always room for improvement, but so far I haven't found anything better than 321CBD in terms of quality.
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Response from 321cbd
Hello and thank you for your comment.
We attach great importance to the quality of our products and are delighted to hear that you are happy with them.
The 321 CBD team
S
Sebastien D.
Rating: 1 out of 5
following a purchase from 08/02/2024
Kerosene degeulasse
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Response from 321cbd
Hello,
Thank you for your feedback.
We are sorry that our product did not live up to your expectations.
Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
D
David P.
Rating: 1 out of 5
following a purchase from 29/01/2024
I took a new variety... disappointed...
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Response from 321cbd
Hello and thank you for your comment.
Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
C
Céline S.
Rating: 4 out of 5
following a purchase from 29/01/2024
Super quality and fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services and products.
The 321 CBD team
M
Mehdi B.
Rating: 1 out of 5
following a purchase from 25/01/2024
Order arrived late Many branches Disappointed
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Response from 321cbd
Hello and thank you for your request.
After checking with our carrier, your order was delivered within 48 hours (working days).
Concerning the branches, please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo, so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321 CBD team
F
Frederic J.
Rating: 1 out of 5
following a purchase from 14/01/2024
Fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services.
The 321 CBD team
M
Manuela S.
Rating: 2 out of 5
following a purchase from 16/01/2024
Each package looks the same and has no description of the dosage.
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Dominique L.
Rating: 4 out of 5
following a purchase from 12/01/2024
Cool❗
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is important to us and we are always delighted when a customer is satisfied.
The 321 CBD team
P
Patricia P.
Rating: 4 out of 5
following a purchase from 10/01/2024
Relieves stress and improves sleep.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and that they meet your expectations.
The 321 CBD team
B
Bastien V.
Rating: 4 out of 5
following a purchase from 11/01/2024
Order conformed and very short delivery time 👌
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Response from 321cbd
Hello and thank you for your positive feedback and for taking the time to post this review. We are delighted to hear of your satisfaction
The 321 CBD team
C
Cyril K.
Rating: 4 out of 5
following a purchase from 07/01/2024
Nothing to say
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Response from 321cbd
Hello and thank you for your comment.
We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products.
The 321CBD team
M
Marcelle A.
Rating: 1 out of 5
following a purchase from 05/01/2024
very good product
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Response from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321CBD team
J
Jeremy T.
Rating: 1 out of 5
following a purchase from 03/01/2024
Not very good quality and very expensive delivery
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Response from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
Delivery is free with no minimum purchase on our site.
When you purchased on our site, you benefited from free delivery.
The 321CBD team
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Tresallet M.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very unhappy because order Wednesday 20/12 and still nothing today. This makes two orders where the deadlines are not respected?
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Response from 321cbd
Hello and thank you for taking the time to post your review. After checking with our carrier and taking into account the public holidays, it is possible that your order took longer than normal to be delivered due to the high volume of orders and the public holidays. Delivery times are estimated at 24 hours, excluding weekends and public holidays (and excluding delays caused by our carrier beyond our control), as soon as your order has been dispatched. The 321 CBD team
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Benjamin B.
Rating: 1 out of 5
following a purchase from 01/12/2023
Up to now I've never had any problems, the quantity and above all the quality was good, but my last order of 25 gr was a big rip-off, they put trim in place of the Lemon Haze I'd ordered, it's unbearable, just branches and crumbs... I made a complaint which came to nothing, they obviously don't want to refund me or take back their mediocre product, nor do they want to send me back a good quality product... I don't recommend 321 CBD, it's a scam.
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Response from 321cbd
#N/A
Q
Quentin G.
Rating: 2 out of 5
following a purchase from 01/12/2023
Musty flower! Orange bud
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
F
Franck
Rating: 1 out of 5
following a purchase from 30/11/2023
I'd be ashamed to sell this cbd at this price, I don't recommend this site, they're thieves!
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
M
Michelle P.
Rating: 4 out of 5
following a purchase from 27/11/2023
no longer helps me sleep, less relaxed.....
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Response from 321cbd
Hello and thank you for your comment. It's possible that your body has become accustomed to the product and that you no longer feel the benefits. We invite you to contact our customer service, who will be able to direct you to another product with the same properties. The 321 CBD team
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