The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
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Response from 321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 04/04/2023
Good value for money. Fast delivery.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Marie B.
Rating: 4 out of 5
following a purchase from 04/04/2023
Always a quality product, good density, order took longer to arrive than expected,
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Response from 321cbd
Hello and thank you for your comment. We do our best to always offer quality products to our customers and we are delighted to hear that you appreciate our products. We would like to apologize for the delay in delivery of your order, as there were some delays due to the large number of orders received as a result of our previous offers. The 321 CBD team
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Sarah
Rating: 2 out of 5
following a purchase from 04/04/2023
I order often, but I've been waiting for my order for over a week now.....
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Response from 321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
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Charles B.
Rating: 4 out of 5
following a purchase from 04/04/2023
4 stars because delivery is announced within 24-48h, personally I received the package after a week.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
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Ju J.
Rating: 2 out of 5
following a purchase from 03/04/2023
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
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Response from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
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GP
Rating: 1 out of 5
following a purchase from 03/04/2023
1 week passed and still nothing received, no order, no apology, nothing...
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Response from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
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Frédéric F.
Rating: 2 out of 5
following a purchase from 03/04/2023
Ordered a week ago and still haven't received anything?
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
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Gaetan P.
Rating: 4 out of 5
following a purchase from 03/04/2023
It really is the best cbd herb I've ever smoked.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Rhum
Rating: 4 out of 5
following a purchase from 03/04/2023
Serious company. Most of the weeds are of good quality, after that it's a matter of taste. Some rare delays in delivery, but not necessarily attributable to the box itself.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Marine G.
Rating: 2 out of 5
following a purchase from 03/04/2023
I am used to a quality service from 321cbd. Yesterday I received my parcel and it turned out that there were holes in the packaging where the cbd flowers are. This degraded the quality of the flower.
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Response from 321cbd
Hello and thank you for your request. We are sorry to hear that the package of your flowers has been opened. It is possible that this happened during the delivery of your parcel. Our team always does its utmost to offer you exceptional flower quality and impeccable service. Our customer service has processed your request and we hope you are satisfied with the return. The 321 CBD team
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ted
Rating: 4 out of 5
following a purchase from 03/04/2023
Quality flower but on the 2 nd order delivery time very very long more than a week still not received while on the 1 st order 48h after it was at home to see on future orders I hope not to be disappointed
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Response from 321cbd
Hello and thank you for your comment. During promotional periods on our website, delays may occur in the preparation and delivery of orders and we apologize for this. Thank you for your positive feedback. The 321 CBD team
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David H.
Rating: 1 out of 5
following a purchase from 03/04/2023
No receipt by April 14 following my order of April 7, 2023. Too bad
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Response from 321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
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Christophe D.
Rating: 2 out of 5
following a purchase from 02/04/2023
Still waiting for my parcel after more than 10 days. Where are we !!!!
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We invite you to contact our customer service department so that they can open an inquiry with our carrier and proceed with the return of your order. The 321 CBD team
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Cedric
Rating: 2 out of 5
following a purchase from 02/04/2023
Do not respect the deadline of 24 to 48 h I arrived at 4 days of waiting and still nothing .and do not respond to the message. This is my last order
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay in the delivery of your order and hope that you have received it safely. The 321 CBD team
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José P.
Rating: 2 out of 5
following a purchase from 01/04/2023
Good product but delivery in less than 48 hours is not respected at all. Too bad
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Response from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. Your order will only be dispatched once it has the status "dispatched". The 321 CBD team
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Marina C.
Rating: 4 out of 5
following a purchase from 01/04/2023
Fast and quality products
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Lionel G.
Rating: 4 out of 5
following a purchase from 31/03/2023
R.A.S arrived on time
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Dominique M.
Rating: 4 out of 5
following a purchase from 25/03/2023
Nice bunches, pleasant smell
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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Cédric I.
Rating: 4 out of 5
following a purchase from 20/03/2023
Professional team, very good product
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Response from 321cbd
Hello and thank you for your positive review. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products and services. The 321 CBD team
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Dominique J.
Rating: 4 out of 5
following a purchase from 20/03/2023
The quality is there, after the price
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 19/03/2023
Good product. However, I still have trouble falling asleep even after smoking 2 cigarettes with this CBD.
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Response from 321cbd
Hello and thank you for your comment. How you consume our products is up to you. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. It is possible that the product is not adapted to your needs or that it is simply not suitable for you. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
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Alexia A.
Rating: 4 out of 5
following a purchase from 18/03/2023
Different varieties of good quality with very interesting prices I recommend
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. We also thank you for your recommendation. The 321 CBD team
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Frederic B.
Rating: 2 out of 5
following a purchase from 18/03/2023
Received in small glass jars (broken on receipt) Product hard as a rock.
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Response from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Yohan T.
Rating: 1 out of 5
following a purchase from 17/03/2023
CBD of bad quality, flower very dry and almost infumable, rotten flower moreover I report the problem to the SAV I have to pay to send it back whereas I have the proof in photo that the flower and horrible I will not order any more on this site very disappointed
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's true that some varieties can be drier than others. Everyone is free to have their own preferences and we can only respect yours. On the photo sent to Customer Service, the flower does not show any signs of mildew, or as you put it, the flower is not "rotten". For this reason, we offered to send the product back to you so that Quality Service could examine the contents and provide you with a rapid solution. We have proposed that you return the product at your own expense, because as indicated on our website, returns are at the customer's expense if they do not concern an error in order preparation or a damaged parcel received. In addition, we would like to inform you that the method of consumption of our products is at your discretion. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
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tribouilloy
Rating: 1 out of 5
following a purchase from 13/03/2023
after having had a very professional person on the phone when I placed my order, I received my products and the droppers for each bottle were defective. I had no possibility of making the dropper and I lost half of the product with each dosage... too bad I couldn't send them back because I need them right away for a moving trip. I call and am told bad luck you've had the surprise of finding faulty products .... for a first order this will be the only one.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We're sorry to hear that you were not satisfied with our products. It is indeed possible that you have received a defective product and we are very sorry about that. Please be aware that we have informed the manufacturer of our oils that you have received them with a pipette problem. Our customer service team offered to return the products to us for a refund, but you refused. We understand your need, but without the product we can't check whether it is indeed faulty and propose a suitable solution. Please know that we always do our utmost to find a solution for our customers whenever there is a problem with their order. We have provided you with a solution that did not suit you due to the urgency of your situation. We're sorry we couldn't do more. The 321 CBD team
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Orlando D.
Rating: 1 out of 5
following a purchase from 10/03/2023
Product quality
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Jean-pierre M.
Rating: 4 out of 5
following a purchase from 06/03/2023
Hello I'm giving CBC to an epileptic cat, and the seizures are getting less frequent. He's been taking it for 1 year. And it's not as heavy as medication.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. The 321 CBD team
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Marie D.
Rating: 1 out of 5
following a purchase from 05/03/2023
Control the real draw of your disposable cigarettes
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Response from 321cbd
Hello and thank you for your comment. We're sorry, each Askip disposable electronic cigarette gives you 400 to 600 puffs (1.3 ml). It is possible that you have received a defective puff. Please contact our customer service team, who will be happy to help you find a solution together. The 321 CBD team
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Joffrey
Rating: 4 out of 5
following a purchase from 04/03/2023
Perfect, fast delivery.
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Response from 321cbd
Hello and thank you for your positive review. We are delighted to hear that you are satisfied with our services. The 321 CBD team
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Willy A.
Rating: 4 out of 5
following a purchase from 04/03/2023
Restful feeling after use and night's sleep
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Response from 321cbd
Hello and thank you for your positive comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. The 321 CBD team
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Pigeonn'23455
Rating: 2 out of 5
following a purchase from 04/03/2023
Quality not top top it seems that the oil is not pure. I bought one in a store, which was much more expensive but of incomparable quality. Price is good, quality is better.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our departments are constantly working to offer you quality products and we are sorry to hear that our oil did not meet with your satisfaction. All complaints will be forwarded to the appropriate department. The 321 CBD team
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MILI V.
Rating: 1 out of 5
following a purchase from 04/03/2023
big rip-off! several cbd herbs ordered but they are all the same and not of good quality!
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. If you have a complaint, please contact our customer service department, along with a photo of the product you have received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
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Alain K.
Rating: 4 out of 5
following a purchase from 04/03/2023
Products as advertised, fast delivery. The promotions are interesting and allow you to experiment with varieties that are better suited to the desired effects, e.g. muscle pain.
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our services. The 321 CBD team
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remi B.
Rating: 1 out of 5
following a purchase from 04/03/2023
I have not received my order
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Response from 321cbd
Hello and thank you for your comment. You have contacted our customer service department, who have responded to you today to offer you a re-delivery of your parcel. Upon your return, your request will be processed by our service and a return will be made. The 321 CBD team
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Tom
Rating: 4 out of 5
following a purchase from 02/03/2023
Good product and fast delivery, between 3 and 5 days.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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sab
Rating: 4 out of 5
following a purchase from 27/02/2023
It relaxes me enormously, and I recommend it for anxious people like me.
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is our priority and it warms our hearts to read a nice review like yours. It's our customers who enable us to constantly improve. The 321 CBD team
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Cat G.
Rating: 4 out of 5
following a purchase from 26/02/2023
Fast and quality products
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Eric B.
Rating: 2 out of 5
following a purchase from 25/02/2023
Delays too long and 70% discount but could not go on the site too many people, the next day that 50%discount it is useless to tell us 70%discount!!!!
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Response from 321cbd
Hello and thank you for your comment. Our stock at -70% was "sold out" in a few hours, which necessitated the interruption of our site. In fact, a large number of Internet users connected to the site in a very short space of time, which made the server unavailable in certain areas. To apologize, we have put a new stock of products back on line at 50% off until Wednesday, February 15, 2023 at 10am. Please note that all our offers are presented with a limited stocj. Concerning delivery, your parcel was dispatched on 16.02 and delivered to your address on 18.02, so the 48H delivery time was respected. Delivery in 48h is valid from the moment the order has the status shipped. The 321 CBD team
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Gwenael S.
Rating: 4 out of 5
following a purchase from 24/02/2023
Good variety but small head size
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Response from 321cbd
Hello and thank you for your comment. It is true that some varieties have smaller heads than others. Everyone is free to have their own preferences and we can only respect yours, hoping not to disappoint you with your next order. The 321 CBD team
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