The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Good quality of products. Fast delivery. Very satisfied
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Response from 321cbd
Hello Vincent,
A huge thank you for this great overall feedback! We are really delighted to read that you are very satisfied with the quality of our products as well as the speed of our delivery.
Guaranteeing you exceptional items shipped in the blink of an eye is the number one goal of our CBD shop. Knowing that our mission has been accomplished brilliantly during your online CBD purchase is the best reward for the entire team!
We will continue to give our best to offer you an always perfect experience and thus remain the best CBD site in your eyes.
See you very soon to prepare your next order!
The 321CBD team
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Eric G.
Rating: 1 out of 5
following a purchase from 16/05/2026
I did not receive my package.
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Response from 321cbd
We acknowledge your notice. However, we have proof that your package was indeed shipped on the 16th and delivered on the 20th.
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Francis Z.
Rating: 4 out of 5
following a purchase from 28/04/2026
Several messages informed me of the arrival of my package and a last one informed me of its delay. Ok, May 1st, but today is the 4th. Where is it? I give 4 stars because I have always been well served by 321cbd and this delay is certainly due to the carrier.
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Response from 321cbd
Hello Francis,
After verification, your package was delivered today. The successive messages announcing its arrival and then its delay are likely related to the public holiday on May 1st.
We are pleased that the situation has now been resolved and thank you for your understanding as well as for your 4 stars. We remain at your complete disposal.
The 321CBD team
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Ali M.
Rating: 4 out of 5
following a purchase from 17/04/2026
Very good
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Response from 321cbd
Hello Ali,
Thank you so much! Your satisfaction is our greatest reward. We are thrilled to hear that you had a "very good" experience with us. As a premier CBD shop, we strive to remain the best CBD site for your needs by providing top-quality products and service. We look forward to seeing you again for your next buy CBD online! Have a wonderful day!
The 321CBD Team
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Dominique L.
Rating: 4 out of 5
following a purchase from 13/03/2026
Satisfied but the delivery time is not respected...
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Response from 321cbd
Hello Dominique, thank you for your satisfaction nonetheless. We apologize for the delivery delay and are working to improve our timelines. Thank you for your understanding.
The 321CBD team
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Michaël G.
Rating: 4 out of 5
following a purchase from 16/02/2026
Good value for money
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Response from 321cbd
Hello Michaël,
Thank you very much for your feedback! We are delighted to read that you appreciate our quality-price ratio, as providing excellence at the fairest price is a priority for us. See you very soon!
The 321CBD team
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Tanguy C.
Rating: 4 out of 5
following a purchase from 17/02/2026
Very good
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Response from 321cbd
Hello Tanguy,
A big thank you for your feedback! It's a pleasure to know that everything suits you perfectly. We'll see each other very soon in our shop!
The 321CBD team
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Nathalie C.
Rating: 4 out of 5
following a purchase from 02/02/2026
It is very unfortunate that free delivery is no longer available at home as before. Not everyone has a pickup point close to their home!
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Response from 321cbd
Hello Nathalie,
Rest assured: home delivery of CBD is still available! It is actually free for purchases over €89. It's the ideal solution to receive your CBD flowers and oils directly at your home, quickly and at no cost.
The 321CBD team.
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Guillaume B.
Rating: 3 out of 5
following a purchase from 30/01/2026
I was fully satisfied when the delivery was made by post in Colissimo but since it has been delivered by DPD I am much less so.
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Response from 321cbd
Hello Guillaume,
We regret that this change of carrier does not satisfy you. To offer you a better experience, we have just added Chronopost! It’s the ideal option for fast and reliable CBD delivery of your CBD flowers. We hope to regain your full trust during your next visit to 321CBD.
The 321CBD team.
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stephane B.
Rating: 4 out of 5
following a purchase from 24/01/2026
Nothing to say
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Response from 321cbd
Hello Stéphane,
Thank you for taking the time to share your feedback on our site "321cbd". Your rating of 4 stars encourages us to continue improving our services and to provide you with an even more satisfying experience. Please feel free to share your suggestions to make your experience even better.
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Baptiste P.
Rating: 1 out of 5
following a purchase from 25/01/2026
Hay
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Response from 321cbd
Sorry that the product did not suit you.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 22/01/2026
SATISFACTORY DURING promotional period
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Response from 321cbd
Hello Guillaume,
Thank you very much for your feedback and your rating! We are delighted that you found our products satisfactory, especially during the promotional period. Your opinion is valuable and helps us improve. Please feel free to share your ideas or suggestions to make your experience even better.
Best regards,
The 321cbd team
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ALAIN M.
Rating: 3 out of 5
following a purchase from 19/01/2026
Crumbles really badly
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Manon M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Doesn't have any effect ...... and yet I took the most powerful CBD on the site .. disappointed
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sylvain D.
Rating: 1 out of 5
following a purchase from 13/01/2026
null
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vanessa V.
Rating: 4 out of 5
following a purchase from 10/01/2026
Quality and correct price but the delivery is not what I experienced when I discovered the site over 3 years ago.
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Response from 321cbd
Hello Vanessa,
Thank you for your loyalty for 3 years! We understand your requirement for delivery. To achieve a fast and efficient CBD delivery, we have just integrated Chronopost. Take advantage of it for your next CBD purchase :)
Best regards,
The 321CBD team.
C
Cecile N.
Rating: 4 out of 5
following a purchase from 04/01/2026
I have been ordering from 321 CBD for years, I recommend it 100%! However, they should change their delivery company, DPD are the worst players in France when it comes to delivery and their commitment to deliver in 48 hours is rarely honored.
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Response from 321cbd
Hello Cécile,
We sincerely thank you for your loyalty and your recommendation of our site 321cbd. We are delighted to hear that you appreciate our products, and we take note of your comments regarding the delivery company. We are constantly working to improve our service, and your feedback helps us identify areas to optimize. Therefore, we will soon be offering you another carrier (in addition to DPD). This will improve our service and you will be able to select the carrier most suited to your geographical area.
Thank you and see you soon.
The 321CBD team
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Oceane C.
Rating: 1 out of 5
following a purchase from 31/12/2025
No effect, the resin smelled like burnt tire, I had already placed an order and it was fine but this time it was catastrophic, one of the two flowers ordered was extremely dry very disappointed ..
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Gabriel M.
Rating: 4 out of 5
following a purchase from 23/12/2025
GOOD AND CHEAP ... THEREFORE SATISFACTORY
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Response from 321cbd
Hello Gabriel,
We sincerely thank you for your positive review and for the score of 4/5 that you gave us. We are delighted to learn that you find our products both high quality and accessible. Your satisfaction is our priority, and we hope to see you again soon on our site 321cbd. Please feel free to share your suggestions to further improve your experience.
Best regards,
The 321CBD team
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Pierre B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Relaxation, relaxation and calm are on the agenda. Too strong to be smoked or vaped, in infusion it's ideal
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Response from 321cbd
Hello Pierre, we thank you for your positive feedback and are delighted to learn that our products bring you relaxation and calm. Your feedback on the infusion is particularly appreciated and we hope to continue meeting your expectations. Please feel free to reach out to us for any questions or additional information.
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Florian M.
Rating: 3 out of 5
following a purchase from 24/11/2025
For a herb called power, the experience is disappointing
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Yvan B.
Rating: 4 out of 5
following a purchase from 21/11/2025
I remove one star because the carrier is catastrophic. Still nothing received after 10 days. But 321CBD has been responsive.
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Response from 321cbd
Hello Yvan,
Thank you very much for your feedback and your rating of 4/5. We are sorry to hear that you encountered problems with the carrier and we completely understand your frustration. We are doing our best to ensure a quick delivery of your CBD products and we regularly work with our partners to improve this service. That is why we will soon be adding a new carrier to our site (in addition to DPD).
We are delighted that you appreciated our responsiveness and hope that your order will reach you soon. Please do not hesitate to contact us for any further questions.
Best regards,
The 321CBD team
J
Jean Pierre L.
Rating: 4 out of 5
following a purchase from 20/11/2025
Delivery location changed by the delivery company
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Response from 321cbd
Hello Jean-Pierre,
Thank you very much for your positive feedback and your rating of 4/5. We understand that the change of delivery location may have caused inconvenience. Your satisfaction is our priority, and we will forward your comment to our delivery service to improve the experience of our customers. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The 321CBD team
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Laure F.
Rating: 1 out of 5
following a purchase from 17/11/2025
no customer service. Quantity received does not match the quantity ordered and paid. 321 CBD promises delivery in 24 hours, which is not the reality.
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Yann C.
Rating: 1 out of 5
following a purchase from 14/11/2025
The worst amnesia resin on all the sites I have tested
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Elisabeth A.
Rating: 1 out of 5
following a purchase from 07/11/2025
I ordered a liquid dosed at 10% and I received one dosed at 5%.
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Emilie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Incomplete order, customer service responds a week later... The phone number doesn't work Disappointed
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Titouan F.
Rating: 1 out of 5
following a purchase from 02/10/2025
Stop burning the buds under UV. False advertising, the color of the bud looks much lighter (normal) compared to what we receive... Anyway, your CBD gives me a headache, one wonders what you put in the fertilizer during flowering... It feels like it's not healthy products consistent with the natural state of the initial plant... anyway disappointed because it was good before.
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Response from 321cbd
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. The quality of our products is at the heart of our concerns, and we take our customers' feedback very seriously to continue improving.
We encourage you to contact us directly so that we can discuss your experience and find a solution together. Your satisfaction is essential to us.
Best regards,
The 321CBD team
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Claudine P.
Rating: 3 out of 5
following a purchase from 17/09/2025
package not complete upon delivery, but received a new package quickly
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Response from 321cbd
Hello Claudine,
Thank you for taking the time to share your feedback. We are sorry to hear that your initial package was incomplete, but we are glad to know that you received a new package quickly. Your feedback is valuable and helps us improve our services. Please feel free to contact us again if you have any other questions or suggestions.
Best regards,
The 321cbd team
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David D.
Rating: 3 out of 5
following a purchase from 07/09/2025
An online store with good products, but the delivery (DPD) was deplorable: I had to call, email, for four days to finally get a trace of the package, which arrived damaged and of course opened.
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Response from 321cbd
Hello David,
Thank you for your feedback and we are sorry to hear that you encountered issues with the delivery of your order. Your feedback is valuable and we will pass this information on to our logistics department to improve our collaboration with DPD and ensure a better delivery experience in the future. Please do not hesitate to contact us directly if you have any other concerns.
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Francis Z.
Rating: 1 out of 5
following a purchase from 23/08/2025
I was unable to apply my rewards and despite two messages, I have received no response.
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Response from 321cbd
Hello, you have received the answers to your questions.
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Milcent L.
Rating: 1 out of 5
following a purchase from 17/08/2025
Delivery in 48h not respected since the change of carrier
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Sophia J.
Rating: 1 out of 5
following a purchase from 14/08/2025
NON-EXISTENT customer service, neither by phone nor by email... I received my incomplete order... maybe I will have better luck here! THANK YOU in advance for your response (either send me the resin that I did not receive or refund me!)
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Response from 321cbd
The customer service agent was on summer vacation, but upon their return, all issues were resolved and you received your resin.
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Elisa G.
Rating: 1 out of 5
following a purchase from 17/08/2025
One product out of 2 was missing, no response from customer service!!
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Response from 321cbd
Hello, your missing product has arrived.
The 321cbd team
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Ladislas R.
Rating: 1 out of 5
following a purchase from 03/08/2025
My order was never delivered and no one answers the customer service phone
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Response from 321cbd
Of course you received your package.
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Philippe P.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,
Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.
Best regards,
The 321cbd team
J
Jerome K.
Rating: 4 out of 5
following a purchase from 28/07/2025
Correct but the quality has decreased a bit and free delivery was not available
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Lapierre G.
Rating: 4 out of 5
following a purchase from 14/07/2025
Top
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Benjamin D.
Rating: 4 out of 5
following a purchase from 11/07/2025
Good, fairly quick delivery.
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