The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
The time on the website is 24 to 48 hours, but I had to wait 4 days. Double the advertised time?
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Response from 321cbd
Thank you for your comment. In view of the high volume of orders due to previous offers and as indicated on our website, delays may have occurred in the processing and dispatch of orders and we apologize for this. According to the colissimo tracking system, your order has been delivered today and we hope you have received it safely. The 321CBD team.
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Tony B.
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good site, I don't give five stars for the price.
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Jean-François G.
Rating: 3 out of 5
following a purchase from 01/09/2022
Quality product all right but delivery much too late, 6 days ??
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Response from 321cbd
Thank you for your return. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. Your parcel was picked up by our carrier on September 08, 2022. According to the colissimo tracking system, your package was delivered on Saturday, September 10. The 48H delivery is effective from the moment your order has the shipped status. The 321CBD team.
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Pascal
Rating: 4 out of 5
following a purchase from 01/09/2022
Everything's perfect except for one detail: the branches are quite heavy. Fewer branches!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality Department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
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Herve C.
Rating: 4 out of 5
following a purchase from 01/09/2022
Perfect thank you too bad many products out of stock late delivery due to the post nothing to do with the site I recommend
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Puech C.
Rating: 3 out of 5
following a purchase from 01/09/2022
Hello bcp too many branches in flowers Ringo s gilf too bad and I did not receive the grinder offered for any order placed before 11/9 but overall pretty good to see for a possible other order
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. We invite you to attach a photo of the variety you have received. Once this has been done, we will forward your complaint to the quality department so that we can resolve your dispute as quickly as possible. The grinder offer was for a limited time during the week of August 15 to 21, and was also a limited offer depending on stock. The 321CBD team.
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Lolo
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good product, it's a pity that delivery times are not respected.
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Guest
Rating: 4 out of 5
following a purchase from 01/09/2022
order received promptly
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Patricia P.
Rating: 4 out of 5
following a purchase from 29/08/2022
Super I recommend
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Patricia P.
Rating: 4 out of 5
following a purchase from 29/08/2022
Au top.super
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Gilles D.
Rating: 1 out of 5
following a purchase from 29/08/2022
For the first time, I'm disappointed with the customer service, impossible to reach them over 2 days, voicemail, and no response to an email sent 4 days ago... On the other hand, I received a notice of satisfaction. Well, these things happen. The fact remains that I'm still an officionados. A pluche...
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Response from 321cbd
We always strive to offer an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. In view of the high volume of traffic during our previous promotional offer. Customer Service does its utmost to respond to every request. Satisfaction e-mails are sent automatically. Our after-sales service remains at your entire disposal. The 321CBD team.
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Sylvain A.
Rating: 4 out of 5
following a purchase from 28/08/2022
Clean satisfied fast delivery corect taste corresponds to the advertisement on 10 I will put 7 on 10 on the quality of the cbd better than in the sector and at a reasonable price and perfect packaging go 8 on 10 is my 4 stars on 5 good continuations
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Quentin B.
Rating: 4 out of 5
following a purchase from 28/08/2022
Very good site, choice, follow-up, simplicity, the articles are good and the discounts or gifts sometimes offered incite to order always via this site.
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Sinan U.
Rating: 4 out of 5
following a purchase from 28/08/2022
Hello very satisfied with the site fast delivery
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David B.
Rating: 1 out of 5
following a purchase from 27/08/2022
First order and moreover sponsored by a friend I did not receive like her the small grinder which was offered to him at the time of his first order then on a bag of the 3 ordered instead of having the 5g envisaged I had only 4g I sent via the site a message to explain the situation and my disappointment further to that and 4 days later still no answer..... I don't find this very serious.... So yes, the deliveries arrive on time, yes, the products are of excellent quality.... But the welcome on the site, the weight of the bags and the commercial return is really average.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. During your exchange with our customer service, our representative responded to your request. As explained in your previous exchange, the offer of free grinders was of limited duration, and was also a limited offer depending on stock. We invite you to send us a photo of the product closed and sealed with the weight indicated when you weighed it. This will enable us to forward your request to the relevant department, so that we can resolve the dispute. We are still waiting for your return... Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Nicole R.
Rating: 3 out of 5
following a purchase from 27/08/2022
Difficult to dose Always difficult to put to sleep
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Response from 321cbd
Thank you for your feedback. A 10 ml bottle of Full Spectrum Nerobi 10% CBD oil contains approximately 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. If after a few weeks the desired effects are still not present, we invite you to switch to an oil with a higher CBD content. The 321CBD team.
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Mony
Rating: 4 out of 5
following a purchase from 26/08/2022
Hello, It's a bit early to be very objective about CBD because I've only been using it since last Friday, less than a week ago, but I must admit that my neck hurts less and my knees hurt more when I take 5% at a rate of 6 drops a day. I also give some to my 14 1/2 year old dog, who has trouble getting up, and I've noticed a slight improvement! We'll have to wait a little longer, I think, but the results are promising!
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Mickaël
Rating: 4 out of 5
following a purchase from 25/08/2022
Satisfactory product, nothing to say apart from the price of CBD, which I still find a little expensive compared with "real" weed.
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Cynthia H.
Rating: 3 out of 5
following a purchase from 20/08/2022
Moon rock was drying up, when it usually doesn't.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
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Anthony M.
Rating: 4 out of 5
following a purchase from 19/08/2022
On the whole very satisfactory except that from time to time it is too dry at many branches but otherwise by its impeccable.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. The 321CBD team.
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Francois
Rating: 3 out of 5
following a purchase from 16/08/2022
Good value for money
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Response from 321cbd
Thank you for your feedback. ?? The 321CBD team
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Michel D.
Rating: 4 out of 5
following a purchase from 16/08/2022
Good but delivered very late
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Response from 321cbd
Thank you for your return. Our carrier delivers within 48 hours in metropolitan France. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office to give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Monika A.
Rating: 4 out of 5
following a purchase from 15/08/2022
Excellent product
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Jojo
Rating: 3 out of 5
following a purchase from 15/08/2022
2nd order on this site and delivery on time (about 4 working days). Concerning this 2nd order, I was supposed to receive a grinder as a gift but it was not in the package I received. Too bad... What's more, regarding the 20 + 5g grass I ordered, some very nice buds (12.4g/25g) hid the misery that was underneath (12.6g all the same!)... i.e. pseudo mulched buds, i.e. all flat, not very fleshy and not trimmed at all. Disgraceful... Finally, are the CBD levels mentioned real (e.g.: 24.7% for the herb ordered) in view of the scientific evidence which explains that flowers have an average CBD/THC ratio of 20/1, i.e. a CBD level of 6% for 0.3% THC?
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Stephanie B.
Rating: 4 out of 5
following a purchase from 13/08/2022
As requested, fast delivery. What I like most is the 50% discount.
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Suzanne
Rating: 1 out of 5
following a purchase from 13/08/2022
my dog refuses, with the utmost energy, to swallow the drops
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Response from 321cbd
Thank you for your feedback. CBD oil can be given directly to the animal's mouth. Animals may refuse to take it directly. You have the option of administering the oil with food, treats or possibly a chew toy. The 321CBD team.
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Pierre P.
Rating: 4 out of 5
following a purchase from 03/08/2022
Hello, I may have misread, but I was surprised that moonrock was in resin form. Perhaps a stronger visual indication would be in order. For improvement purposes, of course. Best regards,
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Guillaume D.
Rating: 4 out of 5
following a purchase from 03/08/2022
Package received on time, moonrock not easy to crumble but taste and effect are there!
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Emilien D.
Rating: 1 out of 5
following a purchase from 02/08/2022
Last zero order very disappointed
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Response from 321cbd
We are very sorry that you did not enjoy our Nina Limone variety. During your interaction with our customer service department, you informed us of your dissatisfaction after receiving the Nina Limone variety containing "too many branches". However, as our customer service department was unable to respond favorably to your request for a refund, a reply from our customer service department was reported to you the same day. All varieties are made up of branches, which is why we put a few extra grams in each bag to compensate for this. It is therefore quite normal to find branches in your bags, as it is thanks to the branches that the buds (heads) remain whole. In order to best respond to your request and settle this dispute, our customer service department has asked you to send us a photo of the product you received, so that we can settle the dispute. To date, our customer service is still waiting for your return... The 321CBD team
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Julien
Rating: 4 out of 5
following a purchase from 02/08/2022
A few branches on my last order... But the other times CT nickel... thanks 321cbd!
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Ju L.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very good cbd flowers,fast delivery.
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Gilles D.
Rating: 4 out of 5
following a purchase from 01/08/2022
Delay longer than expected 4 days instead of 48h, it must be the vacation effect. Always happy with the products... I recommend cbd 321
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Manuela R.
Rating: 3 out of 5
following a purchase from 31/07/2022
Quite satisfied on the whole...it's a pity that by always ordering the same kind I don't always get the same quality, and haven't for a long time.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
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Chris T.
Rating: 1 out of 5
following a purchase from 31/07/2022
Delivery too long order still not received!
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Response from 321cbd
We are sorry to hear of your dissatisfaction. The delivery of your shipments is currently disrupted in your area. We apologize for the inconvenience. Colissimo is doing its utmost to deliver your items as quickly as possible. Our customer service will carry out checks and contact our carrier in order to better understand the problem encountered during the delivery of your parcel and to resolve it as quickly as possible. The 321CBD team.
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Penny V.
Rating: 3 out of 5
following a purchase from 30/07/2022
It was an attempt to stop smoking...I prefer oil or capsules.
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Response from 321cbd
Thank you for your feedback. We offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service, who will be happy to be available to find a variety to suit your criteria or possibly find a suitable solution together. The 321CBD team
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Marie Therese M.
Rating: 3 out of 5
following a purchase from 27/07/2022
I have enormous pain, treated with opium then morphine, the cb1 makes me cooler but the pain is still there, I ordered 10%, we'll see.
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Response from 321cbd
Thank you for your feedback. We can see that you use 10% oil. In general, consumers take between 10 and 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. We invite you to contact our customer service team, who will be happy to help you find the right dosage and product for your needs. The 321CBD team.
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Brigitte B.
Rating: 4 out of 5
following a purchase from 25/07/2022
not ideal for making herbal teas
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Emilie M.
Rating: 4 out of 5
following a purchase from 25/07/2022
Bjr? I like this site because there are many promotions 50% on all products. Thanks ?
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Response from 321cbd
Hello, Your support is much appreciated, we thank you for your feedback... The 321CBD team
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Munette
Rating: 4 out of 5
following a purchase from 24/07/2022
Perfect site, for the quality of the cbd, the ultra fast delivery, the friendly telephone service. Please continue, thank you.
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Response from 321cbd
We would like to thank you for the comment you shared with us. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams ... The 321CBD team
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Sebastien R.
Rating: 4 out of 5
following a purchase from 24/07/2022
Ordered on Thursday, received on Tuesday - a bit long for me!
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Response from 321cbd
Thank you for taking the time to share your opinion. Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm are prepared and dispatched the following day. As some sorting centers do not work at weekends, shipments resume the following Monday. The 321CBD team
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