Customer reviews of 321cbd

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9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

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M
michelle P.
Rating: 3 out of 5
following a purchase from 12/07/2022
disappointing!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Yannick S.
Rating: 1 out of 5
following a purchase from 10/07/2022
Incomprehensible delivery times. Order placed on 07/07 and still not delivered.
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Response from 321cbd
We sincerely apologize for this inconvenience. Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. Please excuse our carrier for this inconvenience, we guarantee that your package was delivered to colissimo on the day of shipment 08.07.22 as indicated on your customer account, however it was never scanned at the sorting center in Thionville France, which can happen if the package is lost or possibly stolen.(reassure you this situation remains exceptional) Our customer service has returned your order. We have added a 5-gram packaging as a commercial measure. We hope that this commercial gesture demonstrates our desire to maintain a privileged relationship. The 321CBD team.
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Christophe
Rating: 4 out of 5
following a purchase from 10/07/2022
Satisfied with the service. No complaints about quality
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Nathalie
Rating: 4 out of 5
following a purchase from 09/07/2022
I can't give my opinion, I just started last night.
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Stephanie R.
Rating: 3 out of 5
following a purchase from 09/07/2022
Disappointed with the size of the tablet jar - it's tiny
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Response from 321cbd
We are very sorry to hear of your disappointment. Thank you for taking the time to bring this to our attention. The 321CBD team
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hqzee H.
Rating: 4 out of 5
following a purchase from 07/07/2022
Second time I've ordered and I'm very satisfied.
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kenny R.
Rating: 4 out of 5
following a purchase from 07/07/2022
Correct for the price
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Maud J.
Rating: 4 out of 5
following a purchase from 07/07/2022
Quality products
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Émilie Z.
Rating: 1 out of 5
following a purchase from 05/07/2022
I would no longer choose this packaging, which is of no interest to me. I prefer oils. 20? in the garbage can Too bad
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Response from 321cbd
Thank you for your feedback. We are sorry to hear of your disappointment. CBD crystals can be mixed with a carrier oil and poured into a dropper bottle to further maximize the effects of CBD. Regarding the dosage of CBD crystals, whatever you use them for, and especially for therapeutic purposes, it's best to go slowly and gradually increase the dose. There is no such thing as a universal dosage, as each individual may react differently to the product. The effects are known to vary from one person to another, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Mathieu S.
Rating: 4 out of 5
following a purchase from 04/07/2022
As always, great products, inexpensive and fast delivery.
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AD
Rating: 4 out of 5
following a purchase from 04/07/2022
Having ordered from several French cbd sites, 321 cbd is for me at the top of the list as far as quality is concerned, when combined with their discount offers, this site is in my top ten. I recommend it for those who wish to find a reliable and consistent cbd site.
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Response from 321cbd
Thank you very much for your kind comment. We really appreciate you taking the time to share your experience with us. We thank you for your trust. The 321CBD team.
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Atoch
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, the quality of the moonrock is really mediocre, I am disappointed with this product impossible to crumble hard as stone, it is not fat as described in the description, I would have liked a commercial gesture from 321 Cbd, for the gorilla queen rather satisfied very good smell apart from some seeds cordially
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Response from 321cbd
Thank you for your feedback. Moonrock is not a CBD flower like any other. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock CBD is greasy and covered with pollen, so crushing it in a grinder is not recommended. Crushing it will create a sticky mass between the teeth of your grinder, making it more difficult to use. Add to this the pollen, which will stick to the grinder and be difficult to retrieve. If you're having trouble crumbling our MoonRock variety, you can do it with a pair of scissors. We'll pass on your report to our customer service department, so that we can always respond to our customers' requests and resolve this problem as best we can. The 321CBD team.
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Ludovic S.
Rating: 3 out of 5
following a purchase from 04/07/2022
Very satisfied with 321cbd except 2 times when I bought 20g + 5 g offered by swiss tsunami but unfortunately the bags were full of seeds.
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Response from 321cbd
Thank you for your feedback. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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SALGUES M.
Rating: 4 out of 5
following a purchase from 03/07/2022
Fast delivery, no problem with the order, but address problem.
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Benjamin L.
Rating: 3 out of 5
following a purchase from 03/07/2022
Good product but the cbd flower contained a lot of branches If not everything remains fine overall :)
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Response from 321cbd
Thank you for purchasing from us. All varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) remain whole. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help with any anomalies you may encounter on receipt of your order. :) The 321CBD team.
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Niko
Rating: 4 out of 5
following a purchase from 03/07/2022
Satisfied with the order, fast delivery and good quality herb (gorilla queen), nice and relaxed taste. Much better than my 1st order (much too dry) but the afghan at 40%deCBD very light.
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Stéphane C.
Rating: 4 out of 5
following a purchase from 03/07/2022
Good quality and good promotion. All the best.
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DAVID J.
Rating: 1 out of 5
following a purchase from 30/06/2022
Totally inefficient 25 euros spent for nothing
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We use your feedback to improve and ensure this doesn't happen again. CBD oil for dogs has soothing properties that can attack painful joints, bringing relief to your dog thanks to the anti-inflammatory effects of cannabidiol. There is no set formula for determining the correct dosage of CBD oil in dogs. The dosage recommended by the manufacturer is 1 to 3 drops per 10 kg body weight, two or three times a day. For puppies, this dosage is reduced to 1 to 2 drops, once or twice a day. Each animal is unique and reacts in its own way to taking CBD, just as humans do. We recommend you try different dosages, gradually, to find the one that best suits your pet's needs. The 321CBD team.
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Jose L.
Rating: 3 out of 5
following a purchase from 29/06/2022
I tried the orange cbd lozenges and to my great disappointment they don't melt on the palate like the description says. As a result, the only way to ingest them is to crunch them, which has nothing to do with orange and no taste. I'm disappointed with this purchase which still cost me 34.90? I hope that 321cbd will make a commercial gesture so that I can fully enjoy the purchased product or an equivalent product. Out of 3 products purchased, this is the only one I found disappointing.
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Response from 321cbd
Thank you for your feedback. Thank you for your comment. We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation, so our customer service department will be in touch to ensure your complete satisfaction. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. It's important not to chew the lozenges, as this would reduce their bioavailability (when a product's active ingredient becomes available to deliver its benefits to the body). In fact, when CBD lozenges melt, they pass directly through the mucous membranes into the bloodstream. In this way, they make the cannabidiol bioavailable to the body in a much more "complete" way than by ingestion, where much of the bioavailability is lost and partly destroyed during ingestion. You may not produce enough saliva to moisten your mouth sufficiently. As a result, the effects of lozenges are not felt. The 321CBD team.
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Valentin
Rating: 4 out of 5
following a purchase from 29/06/2022
Very good quality fast delivery
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Julie
Rating: 4 out of 5
following a purchase from 29/06/2022
Attractive price, fast delivery. Regarding the effectiveness of the cbd for my dog after 2 months of trial I am perplexed ... I do not know if I give him the right doses because very little advice about the product ....
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Response from 321cbd
Thank you for your feedback. The issue of the right dosage of CBD oil for dogs is a very delicate one, as the dose of CBD depends on various factors, both for humans and for animals. The symptoms to be relieved: one dose may be enough to relieve mild pain in your dog or cat. But it may not be enough for severe cases. Your pet's breed: every breed has its own unique organism. So the interaction with X amount of CBD oil may not be the same. Your dog?s weight: the heavier it is, the higher the dose of CBD needed to relieve X number of symptoms. Your pet's physical condition: this should also be taken into account. Our 4% CBD oil for dogs is 100% natural and pesticide-free. The manufacturer's recommended dosage is 2 to 3 drops per 10 kg body weight, two or three times a day. For puppies, this dosage is reduced to 1 to 2 drops, once or twice a day. Start with a low dose of 0.3 mg per kilo, then gradually increase as you adapt to your dog's reactions. Do not exceed 10 mg CBD per kilo per day for an adult dog. CBD is fully active 30 to 45 minutes after consumption, and its effects last around 5 hours. These estimates vary according to the breed, activity level and internal chemistry of the dog. Every dog reacts differently, so we recommend starting with small doses! The 321CBD team.
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jocelyn R.
Rating: 4 out of 5
following a purchase from 28/06/2022
Needs additional drying for proper combustion
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Florence G.
Rating: 3 out of 5
following a purchase from 26/06/2022
The quality is the value for money super but despite everything a disappointment with the delivery 5 days waiting for my package is too much
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Response from 321cbd
Thank you for your feedback. As far as delivery times are concerned, we are dependent on our service provider Colissimo. We apologize for any delays in delivery. In order to provide you with the best possible service, our customer service department has resent your order. Your order is on its way, and the estimated delivery date is today. :) We hope you enjoy your order. The 321CBD team.
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Laurent D.
Rating: 1 out of 5
following a purchase from 26/06/2022
2 times that I order on this site and 2 times that the trim is powder. Very few heads. Disappointing
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Response from 321cbd
Thank you for your feedback. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321CBD team.
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Chloé D.
Rating: 4 out of 5
following a purchase from 26/06/2022
Fast delivery but quality not always up to scratch
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team. :)
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Rio
Rating: 4 out of 5
following a purchase from 24/06/2022
Satisfied with delivery time and quality
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Martine M.
Rating: 4 out of 5
following a purchase from 23/06/2022
I'm at 10%. Unfortunately my elbow pain persists. I'll try the 20%.
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YOHANN D.
Rating: 4 out of 5
following a purchase from 20/06/2022
Good quality
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Response from 321cbd
Hello and thank you for your comment. We are committed to satisfying you with quality products and are delighted to hear of your satisfaction. The 321 CBD team
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Luc B.
Rating: 4 out of 5
following a purchase from 19/06/2022
I need more time
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Heisenberg
Rating: 4 out of 5
following a purchase from 18/06/2022
????????????????
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AD
Rating: 4 out of 5
following a purchase from 17/06/2022
Good site with good flowers, without fuss, a small gift would be nice as on other sites but good site anyway
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Julie
Rating: 4 out of 5
following a purchase from 17/06/2022
Fast delivery and good quality products.
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david
Rating: 3 out of 5
following a purchase from 17/06/2022
flowers do not always look as good as the photos on the site (often oxidized)
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Response from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
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Gregory R.
Rating: 1 out of 5
following a purchase from 17/06/2022
Bjr order on the 19th and delivered on the 24th ... out of delai .en attente d'un geste commercial.merci
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Response from 321cbd
Thank you for your feedback. In view of the high volume of orders due to previous promotional offers, and as indicated on our website, delays may have been observed in the processing and dispatch of orders, for which we apologize. Orders placed before 2pm Monday to Friday are dispatched the same day, with delivery taking 48 hours (working days). 48H delivery is effective from the moment your order has been shipped. The 321CBD team.
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Aucun N.
Rating: 4 out of 5
following a purchase from 16/06/2022
As usual, no problem.
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ras
Rating: 1 out of 5
following a purchase from 16/06/2022
delivery is usually fast, but this time it took almost a week to get the wrong product...
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. Thank you for purchasing from our online store. You finalized your order on 20.06.22 at 14:36. Packages are dispatched within 48 hours for orders placed and paid for before 14:00. As a result, your parcel was picked up by our carrier on the following day, 21.06.22. In view of the high volume of orders due to previous promotional offers, and as indicated on our website, delays may have occurred in the processing and dispatch of orders, for which we apologize. According to colissimo, your parcel was delivered on 24.06.22, a delay of 3 days. We apologize for this inconvenience, which may be due to an error in the preparation of your order. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. We would like to rectify the situation, which is why our customer service department will contact you in order to regularize the dispute and ensure your complete satisfaction. The 321CBD team.
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MaCh
Rating: 1 out of 5
following a purchase from 16/06/2022
I had high hopes for this product but I'm still disappointed because I don't feel any effect. I started with 5 drops, then 10, 15, 20 and 25. No difference at all.
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Response from 321cbd
Thank you for your feedback. The first reason you haven't felt the effects of CBD may be that you haven't yet found the right dosage. Since there's no perfect dosage or risk of overdosing with CBD, it's not always easy to find the dosage that's right for you, especially if you're just starting out. The best way to find the right dosage of CBD is simply to experiment, starting with the smallest amount possible. It's perfectly normal for the first dose not to be conclusive. Increase doses gradually, until you find the right quantity and the right level of CBD. If CBD doesn't work for you, it may be because you haven't yet found the right format. Oil, flower, resin, wax, crystals... All these forms of CBD produce effects of varying strength. For example, concentrated forms such as CBD wax or resin can give you powerful relaxing effects, whereas flowers won't be strong enough for you. The higher the CBD concentration, the more intense the effects. No, there's no need to increase doses drastically to experience powerful effects. On the contrary, it would be counterproductive. To optimize the benefits of cannabidiol, always start with a low dose and build up gradually. Before increasing quantities, you may want to consider a product with a higher CBD content. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2022
Fast shipping but I'm not convinced by the crystals I received nor by their very "artisanal" container (small unsealed jar).
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience was disappointing. We apologize for any inconvenience caused. Our products are 100% natural. Our CBD pastilles products come from an artisan in Switzerland, designed from an organic hemp crop. Our CBD lozenges are packaged as shown on our website in a glass jar, closed with a stopper. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria, or to work out a suitable solution together. The 321CBD team.
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Olivier
Rating: 4 out of 5
following a purchase from 16/06/2022
Fast delivery. Good product quality. Frequent 50% off offers.
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Richard R.
Rating: 1 out of 5
following a purchase from 16/06/2022
Last order not received Order reference: EHQSIWQUX ORDER placed on 18/06/2022
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. In order to provide you with an impeccable service, our customer service team will contact you to resolve the issue and ensure your complete satisfaction. We invite you to write to our customer service department if you notice a problem with the delivery of your parcel. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.