The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Hello and thank you for your comment. We are sorry that our product did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Marie
Rating: 4 out of 5
following a purchase from 08/11/2023
Good experience despite lost parcel. Efficient and fast customer service. The problem is that they are often out of stock... I was unable to receive my product and was reimbursed.
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Response from 321cbd
Hello, Thank you for taking the time to post your review and we are sorry that you were unable to enjoy your product. We always do our utmost to satisfy our customers, however during busy periods it is possible that certain products fall victim to their success and are therefore out of stock. Nevertheless, we are delighted to hear that you particularly appreciated the professionalism and kindness of our teams. The 321 CBD team
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michelle P.
Rating: 3 out of 5
following a purchase from 08/11/2023
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
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Val
Rating: 4 out of 5
following a purchase from 04/11/2023
Good product! A little light (for me).
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your confidence. It is possible that the product ordered is not suitable for you, we often advise our customers to try different products to get a better idea and see what works best for them. We have had feedback from customers for whom CBD is a real relief in the management of their various disorders. The 321 CBD team
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Anne S.
Rating: 1 out of 5
following a purchase from 02/11/2023
I bought some gorilla trim and was really disappointed, there are only bits of branches and leaves. I'll have to use it as tea rather than for smoking. I'd buy more. I wouldn't recommend it at all. Answer to your question: as far as I'm concerned, there are no pistils or buds in this blend, just leaves and branches which have no beneficial properties. Smoking thc leaves already doesn't do anything, so cbd leaves are sure to have no beneficial effects... attached is a photo of what I have.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. How you consume our products is up to you. We recommend consuming our CBD flowers by infusion or vaporization to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
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johann
Rating: 4 out of 5
following a purchase from 02/11/2023
Generally satisfied....
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Response from 321cbd
Hello, Thank you for taking the time to share your review and we are delighted to hear of your satisfaction. The 321 CBD team
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Maïté H.
Rating: 1 out of 5
following a purchase from 01/11/2023
late delivery
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Response from 321cbd
Hello, Thank you for your comment. After checking with your customer account and our carrier, the latter has indeed experienced a delay in delivery due to bad weather in your area. We apologize for this inconvenience and hope it will not happen again. However, our carrier is unfortunately not immune to the vagaries of the weather, and delays may occur. The 321 CBD team
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Francky
Rating: 4 out of 5
following a purchase from 01/11/2023
I have been a customer for 2 years and appreciate the quality of the products and the speed of delivery. I'm rarely disappointed and the one time I called on their Sav, my problem was quickly resolved.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Thomas S.
Rating: 4 out of 5
following a purchase from 01/11/2023
The quality is still there, I was expecting a stronger, more explosive mango taste, but it's still unpleasant in the mouth.
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you enjoy this product. The 321 CBD team
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julien M.
Rating: 3 out of 5
following a purchase from 31/10/2023
I've been a customer for a few years now. And I would like to say that I was a little disappointed with the last order. Good quality flowers but lots of big branches.
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Response from 321cbd
Hello, and thank you for your comment. You should know that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal for you to find branches in your pouches as it's thanks to the branches that the buds (heads) stay whole. We invite you to send a photo to our customer service department, who will forward your complaint to the quality department, which will deal with your request as quickly as possible. The 321 CBD team
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michelle P.
Rating: 4 out of 5
following a purchase from 30/10/2023
tsunam less and less (good) disappointing but cheapest
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. We are constantly working to offer you exceptional product quality at an attractive price, and are sorry to hear that our product did not meet your expectations. The 321 CBD team
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Corinne
Rating: 4 out of 5
following a purchase from 27/10/2023
This is the first time I've taken CBD, so I didn't know how much to start with. But against all odds, as an insomniac, I had no trouble falling asleep, no more anxiety. So I'd say the results are convincing.
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Response from 321cbd
Hello and thank you for your positive feedback. We're delighted to hear that the product you ordered met your expectations. Please do not hesitate to contact our customer service team if you have any questions about a product, dosage or use. The 321 CBD team
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munette
Rating: 3 out of 5
following a purchase from 27/10/2023
No luck on a delivery of Ringo's gift: no taste, no effect on my pain! I've been used to this variety of cbd for several years, but this is the first time it's happened to me ... Is the product (on sale) too old? Too bad, the site reacts well to problems, not here! I don't know where to answer ... I sent the photos on 03/10 at 17h17
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Response from 321cbd
Hello, Thank you for taking the time to post your review. After checking your customer account, our after-sales service contacted you on 03.11.2023 to request a photo of the products you received. In order for our quality department to process your request as effectively as possible, a photo is required by the department. We therefore invite you to send us a photo of any unsuitable products. The 321 CBD team
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Matthieu
Rating: 4 out of 5
following a purchase from 27/10/2023
There's nothing bad to say about 321CBD apart from the fact that promotions are rarer. Very good customer service with a toll-free number and telephone advisers who call you back if it's busy. Recently, they sent me back my customs seized order quickly and free of charge. I'd also like to see a few more new products.
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Response from 321cbd
Hello and thank you for your comment. Our offer schedule has not been modified compared to other years. We propose special offers during events such as Halloween, but also during national sales. We will pass on your request for new items in our online store to the appropriate department and thank you for your suggestion. The 321 CBD team
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Damien
Rating: 4 out of 5
following a purchase from 26/10/2023
Fast delivery and flach sale with discount
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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GUY V.
Rating: 4 out of 5
following a purchase from 23/10/2023
the products are of good quality and the site is clear
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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Marcel D.
Rating: 4 out of 5
following a purchase from 21/10/2023
Very reactive in terms of orders we receive them very quickly in time very happy good continuation
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Madame M.
Rating: 4 out of 5
following a purchase from 20/10/2023
Fast shipping, fast order, interesting sponsorship + the fact of accumulating money on our purchases, it makes you want to come back in comparison to a site that doesn't have this marketing. On the other hand, I have a problem with the address when you send the parcel: you have to write down the full address given to you because the post office couldn't find me because you hadn't noted my building and apartment number on the parcel label!
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. Concerning the delivery of your order and the address appearing on your account, after verification we were able to observe that the address had been badly informed on your customer account. The building and apartment number should be inserted in the address field and not after your address. We have made the necessary corrections and you should not encounter this problem again in the future. The 321 CBD team
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Carlier V.
Rating: 1 out of 5
following a purchase from 12/10/2023
No effect at all! Very disappointed
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Response from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, as each person reacts differently to CBD. The 321 CBD team
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YANNICK D.
Rating: 1 out of 5
following a purchase from 23/09/2023
Delivery times promised at two days were not met. Order placed on Monday 04/09 should have been delivered on Thursday 07/09 Received on 18/09 ......
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future ! The 321 CBD team
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philippe R.
Rating: 4 out of 5
following a purchase from 22/09/2023
Speed and security of the site. The product seems effective
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Mobidick B.
Rating: 3 out of 5
following a purchase from 19/09/2023
It is noted delivery in 48h but do not signal to us that it is only except promotions last order made I waited more than 8 days I ask for a commercial gesture they proposed to me 10% on my next order bah sorry but for me it is not sufficient, therefore I order on another Site.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We apologize for the inconvenience caused by your last order. It's rare for order preparation and delivery to take so long, but given the volume of orders for our latest offers, it's true that a delay was unfortunately encountered. Our teams do their utmost to ensure that such an inconvenience does not recur. The 321 CBD team
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Mickäel D.
Rating: 1 out of 5
following a purchase from 12/09/2023
Poor quality compared to usual, full of seeds, heads half brown really disappointed with this order.
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Response from 321cbd
Hello and thank you for your comment. We are sorry that the product you received was not up to your expectations. The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Olivier
Rating: 3 out of 5
following a purchase from 10/09/2023
I changed creameries because I live in France, and delivery times are longer than at French shops, otherwise they have good products but there is so much competition in France that for me it's cheaper and especially faster for delivery ....
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Response from 321cbd
Hello and thank you for your comment. Delivery dates may be estimates and may vary depending on the regions served, and sometimes more randomly (this may vary from 48h to 72h excluding weekends and public holidays). In general, from the moment your order has the status "dispatched", delivery takes 48 hours. After checking with your customer file, your last orders were delivered in 48h (working days). We are sorry to hear that these delivery times do not suit you, and we are also sorry that you are leaving us. The 321 CBD team
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Romain M.
Rating: 3 out of 5
following a purchase from 10/09/2023
Very good quality products, nothing to say, but concerning delivery, my partner and I placed a total of 5 orders with them and all, without exception, arrived between 7 and 10 days after the order. So I don't know how to benefit from the 48h order.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are sorry to hear that you did not receive your order within 48 hours. Please excuse our carrier, who may have encountered a delay in scanning the parcels due to the high volume of orders. To ensure your satisfaction, our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future.* The 321 CBD team
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Emilie
Rating: 1 out of 5
following a purchase from 07/09/2023
The delivery never arrived.
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Response from 321cbd
Hello and thank you for your request. We are sorry to hear that your order did not arrive. Our customer service will contact you to rectify the situation. The 321 CBD team
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Jorge D.
Rating: 1 out of 5
following a purchase from 07/09/2023
An order validated on 06/9 still not delivered, without even a call from you !!!!
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. After checking, your parcel was delivered to your letterbox on 18/09/2023. If you have not received it, please contact us by phone or e-mail. Our customer service is always available to answer your questions. The 321 CBD team
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Paulo M.
Rating: 3 out of 5
following a purchase from 07/09/2023
Good communication, well organized site, good promotions, but the 48h delivery time was not respected. Personally, I waited 5 days to receive my order. This is not excessive, but when 48 hours are announced, it creates a certain frustration.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you appreciate our services and are sorry for the delay in shipping your order. Please note that, as indicated on our website, 48-hour delivery is not guaranteed when we offer deals, particularly due to the high volume of orders. In addition, 48-hour delivery is valid from the moment your order has the status "dispatched" and not from the moment your order is validated. The 321 CBD team
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Sylvie A.
Rating: 3 out of 5
following a purchase from 06/09/2023
Order still not received since September 6.... I'm disappointed, which explains the stars. But we have to be honest, this problem of late reception is rare, I've been a customer for a long time and I've never had such a long wait for reception. Very good site and quick telephone response. I was delivered on the 18th.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that you have not yet received your parcel. If your parcel has not been delivered by the end of the day, please contact our customer service department to find a solution together. Thank you for being one of our customers and for your trust. The 321 CBD team
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aurelie B.
Rating: 3 out of 5
following a purchase from 06/09/2023
Good flowers but the delivery took 10 days against the 48h announced. So don't count on the 48h during the sales period, don't be in a hurry (this delay is observed at every sale).
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Response from 321cbd
Hello and thank you for your comment. Indeed, when we propose offers the delivery in 48h cannot unfortunately be guaranteed considering the affluence of the orders. Our team is doing its utmost to ensure that such a long delay does not happen again. We are delighted that you are enjoying our products. The 321 CBD team
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José P.
Rating: 1 out of 5
following a purchase from 05/09/2023
Too much time between order and delivery. Ordered on 4/09/2023 and on 16/09/2023 still received nothing.
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. We apologize for any inconvenience this may cause, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Client
Rating: 1 out of 5
following a purchase from 05/09/2023
Hello, 48h delivery according to the site, order placed on September 4, 2023, today is September 16, 2023, still no news. I asked for a commercial gesture, a 10% voucher that can't be combined with other promotions...I place my orders when there's a 40 or 50% discount, so the commercial gesture is useless. I would have preferred 1g of another product to test. In short, this was my first test on this site, and therefore my last. Hoping to receive my order one day... Yours sincerely
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. Your order was delivered to your letterbox on 16/09/2023 and we hope you received it safely. We apologize for this inconvenience, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Emilien D.
Rating: 1 out of 5
following a purchase from 05/09/2023
Tro long no compensation other than a 10% code wowhhh for a 10-day delay
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our customer service team has contacted you several times to explain the situation and why delivery times have unfortunately been extended. Our team is doing everything in its power to ensure that such an inconvenience does not recur in the future. We apologize for this inconvenience, which is why we have offered you 10% off your next order. The 321 CBD team
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Raphael B.
Rating: 1 out of 5
following a purchase from 05/09/2023
Meine Ware ist nicht angekommen! Ich bestelle nie wieder.
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Response from 321cbd
Hello and thank you for your comment. Our customer service has contacted you to inform you that the parcel was delivered on 08.09.2023 against signature to the address provided. If you have not received the parcel, please contact our carrier GLS to initiate an investigation. Your 321 CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 02/09/2023
order placed on 05-09-2023 , we are currently on 13-09-2023 and I still have not received anything although it says delivery in 24-48h! the carrier site says: "Your Colissimo will soon be entrusted to us! It is currently being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, please contact your sender or their customer service department."
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, but our teams are doing their utmost to ensure that you receive your order as quickly as possible. The 321 CBD team
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Piron T.
Rating: 3 out of 5
following a purchase from 02/09/2023
Regular customer since 2021, very good site, good quality products, discounts and reductions are a little discreet and lack visibility. Error on my latest order, I've been waiting a week to receive it ...
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products. We are constantly working to offer you exceptional product quality. Concerning your order, due to the large number of orders during our last offers, a delay may have been observed in the preparation and shipment of orders. We apologize for this inconvenience, and our teams are doing everything in their power to ensure that your parcel reaches you as quickly as possible. The 321 CBD team
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Carole B.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very dissatisfied, 2nd order on 06/09/23 10h24, we are on 11/09/2023 still no delivery You do not keep your commitments
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We do our utmost to ensure that your order is delivered as quickly as possible and apologize for any inconvenience caused. As customer satisfaction is our top priority, all complaints are forwarded to the appropriate department so that we can always listen to our customers' needs and requests. The 321 CBD team
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Sylvain T.
Rating: 1 out of 5
following a purchase from 31/08/2023
Liver problems
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Response from 321cbd
Hello and thank you for your comment. We are very sorry that your experience with us did not go as you expected. If you encountered a problem with your order, please contact our customer service department. They are always available to answer your questions. The 321 CBD team
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Marianne
Rating: 4 out of 5
following a purchase from 31/08/2023
The products are good and I am delighted and tj satisfied tj by cons deliveries are longer, I placed my order on Monday, September 4 and I still have received nothing Before we received it after 48h even 72h is bcp longer And not easy to have a proper monitoring of our delivery
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that our products meet your expectations. Unfortunately, during promotional periods, 48-hour delivery is not guaranteed. Due to the large number of orders, we have experienced delays in the dispatch of orders. Our teams do their utmost to satisfy you. The 321 CBD team
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Marina C.
Rating: 3 out of 5
following a purchase from 29/08/2023
I've been a customer for nearly 1 year now, and I find that the quality has dropped. Unfortunately, the product is getting drier and drier, which spoils the taste a bit .
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. We are constantly striving to improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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