The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
I am always satisfied with the product, but the delivery times are never respected. Perhaps it would be better to announce a longer delivery time, given Colissimo's punctuality?
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry to hear that our carrier has experienced a delay in the delivery of your packages. Our carrier sometimes encounters delays in scanning parcels at the sorting center and we apologize for this. We hope that in future your parcels will arrive on time. The 321 CBD team
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Michel L.
Rating: 4 out of 5
following a purchase from 29/08/2023
I am not in a position to evaluate the product as I am finishing an old stock of another brand until the end of September.
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Response from 321cbd
Hello and thank you for your comment. We hope you are satisfied with the products you ordered from our online store. Thank you for being one of our customers. The 321 CBD team
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stephane B.
Rating: 4 out of 5
following a purchase from 25/08/2023
Fast, secure delivery
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your trust. The 321 CBD team
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Gilles D.
Rating: 3 out of 5
following a purchase from 22/08/2023
Bjr. I've been a customer for some time now, but delivery times are getting longer and longer, the 48 hours planned after ordering, or even 72 hours, are not kept. Please think ahead.
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Response from 321cbd
Hello, Thank you for your comment. After checking your customer account and our carrier, your last validated orders were delivered within 48 hours. The delivery times have therefore been respected by our carrier. Please note that our carrier?s delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays). Orders validated before 2:00 pm, Monday to Friday, will be dispatched the same day. Orders validated after 2:00 pm will be dispatched on the next working day. The 321 CBD team
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FRANCK M.
Rating: 4 out of 5
following a purchase from 21/08/2023
I appreciate321cbd because you highlight the therapeutic qualities of cannabis and you don't advocate getting high.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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misa
Rating: 4 out of 5
following a purchase from 17/08/2023
Good value for money
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
H
hommais C.
Rating: 1 out of 5
following a purchase from 11/08/2023
No delivery So, no delivery for an order placed on August 10 and credit card payment 48 hours later, or, nevertheless, they don't seem to mind (not even an apology). However, delivery is part of the order and the company is indeed responsible for the correct receipt of the product ordered and the customer is entitled to demand reimbursement (article 229-15) of the consumer code, so no....What do you want, we're not in it (from Colissimo)" Yes, we are! You're responsible and I'll be happy to send you a summons.
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Response from 321cbd
Hello and thank you for taking the time to post your comment. We can confirm that your order left our premises on time, and was then picked up by our carrier. It is possible that there may be a slight postal delay, especially at a time when sorting centers are sometimes holding back flows in order to lighten certain rounds, or using temporary staff. Unfortunately, we are dependent on our carrier, who sometimes gives an indicative delivery time. However, after checking with our carrier, your parcel was delivered to your letterbox on 23/08/2023 at 9:19 am. Due to a delay at the sorting center in department 11, your parcel unfortunately took longer to reach you, for which we are very sorry. We would like to thank you for informing us of your dissatisfaction. Customer satisfaction is our priority and we would like to rectify the situation. The 321 CBD team
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Clo
Rating: 1 out of 5
following a purchase from 10/08/2023
I received the wrong product
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that you did not receive the product you ordered. If you notice an anomaly when you receive your parcel, please contact our customer service department with a photo of the product received. Our customer service team is always on hand to answer any queries you may have. The 321 CBD team
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patricia P.
Rating: 4 out of 5
following a purchase from 09/08/2023
Top taste and quality, effective on stress.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Stephane D.
Rating: 3 out of 5
following a purchase from 30/07/2023
Good quality, the only downside is that the 50% made per holiday has been reduced to 40%, which is less pleasant.
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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Pablo
Rating: 4 out of 5
following a purchase from 29/07/2023
Quality products, fast delivery, regular promotions!
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Response from 321cbd
Hello and thank you for your comment, We are committed to satisfying you with quality products and are delighted to learn that you are satisfied with our products and services. The 321CBD team
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coraline
Rating: 4 out of 5
following a purchase from 29/07/2023
As always I am satisfied with my order and the service of this store. Thank you very much! I recommend you ?
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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ludovic D.
Rating: 4 out of 5
following a purchase from 18/07/2023
Great, just a shame that the discounts went from 50% to 40% otherwise perfect
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Response from 321cbd
Hello and thank you for your comment. Thank you for sharing your experience with us, it is very important to us and allows us to constantly improve. The 321 CBD team
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Cyril S.
Rating: 3 out of 5
following a purchase from 17/07/2023
Ordered on Monday and delivered on Saturday. That's a bit long
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Response from 321cbd
Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc.) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Herve L.
Rating: 4 out of 5
following a purchase from 15/07/2023
Very good product, effective after 15 days, but constipates a little.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. We still invite you to ask your doctor about the side effect, who will be able to give you the best advice. The 321 CBD team
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L F.
Rating: 1 out of 5
following a purchase from 06/07/2023
Delivery of 7 days, twice consecutively without commercial gestures of type point of reductions in spite of fidelity since several years. Special discounts have been reduced. At another site, discounts +, with a bonus offered, trim offered and free delivery, followed and respected... Disappointed, yet satisfied for many years. I don't think I could buy from 321cbd... Despite my numerous e-mails to inform you of my dissatisfaction, no reaction from you other than blaming your partner, the post office and standard e-mails in reply. It's a pity, your products are good, but customer service is not evolving in the right direction!
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are unfortunately dependent on our carrier Colissimo to route and deliver your orders. Unfortunately, Colissimo can sometimes encounter scanning delays in sorting centers, which lengthens delivery times. Unfortunately, these delays are beyond our control. What's more, for every situation, our customer service team makes it a point of honor to respond to all our customers and find a solution together. Unfortunately, we are unable to offer any commercial gesture in the event of long delivery times. However, we always notify our carrier as soon as a problem arises during delivery. This is to make sure it doesn't happen again. As proof, your last order was delivered within 48 hours. We always take our customers' feedback very seriously. The 321 CBD team
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David G.
Rating: 4 out of 5
following a purchase from 29/06/2023
correct merchandise and delivery times
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321cbd team
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stephane B.
Rating: 4 out of 5
following a purchase from 29/06/2023
Ras fast delivery
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is important to us and we are always delighted when a customer is satisfied. The 321 CBD team
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Lesly D.
Rating: 3 out of 5
following a purchase from 29/06/2023
The cBD is good as usual Unfortunately I received 5g instead of 10g (surely a small error) can I be reimbursed? Or get the rest? Apart from that, it's too good
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Response from 321cbd
Hello and thank you for taking the time to post your review. It is indeed possible that an error occurred during the preparation of your order. If you haven't already done so, please contact us via the "contact us" tab with a photo of the weighed product. This will enable our complaints department to deal with your request as effectively as possible. The 321 CBD team
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Jean-michel
Rating: 1 out of 5
following a purchase from 24/06/2023
Very poor quality trim, to be avoided.
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Response from 321cbd
Hello and thank you for your comment. Trim comes from all the residues of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice an anomaly when receiving your order, we invite you to contact our customer service team, who are always available and happy to help. The 321 CBD team
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ETAPLES D.
Rating: 3 out of 5
following a purchase from 22/06/2023
Nothing to say about ordering and delivery, but the quality is much better on some competing sites.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
M
munette
Rating: 4 out of 5
following a purchase from 21/06/2023
Always good, products, fast delivery. Thank you
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321cbd team
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marie B.
Rating: 1 out of 5
following a purchase from 19/06/2023
My cat hasn't improved at all, his anxiety is still there, and when I put it under his tongue he drools and when he sees me coming towards him with the bottle he cries. As a result, he's worse than before, so stop it. 18? lost.
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's entirely possible that CBD oil isn't right for your cat, because of its taste or texture... Have you tried it in his food? Did you consult your vet before giving it to your cat? It's important to know that medical advice is always preferable, both for us and for our pets. Don't hesitate to talk it over with him or her, your vet will be able to give you the best advice. The 321 CBD team
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Yoann L.
Rating: 3 out of 5
following a purchase from 15/06/2023
Good quality in general but lacks a loyalty program with discounts for customers
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Response from 321cbd
Hello, Thank you for taking the time to post your review. Our boutique offers a loyalty program, and we invite you to follow this link to find out more: https://www.321cbd.com/fr/content/6-parrainage-et-fidelite You can find your "discounts" in the "my rewards" tab in your customer account. The 321 CBD team
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gyl
Rating: 4 out of 5
following a purchase from 15/06/2023
Good products in a wide range of qualities. Fast delivery
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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Tranquillou
Rating: 3 out of 5
following a purchase from 14/06/2023
Satisfactory experience, fast shipping. Ringo gif, amnesia...top-notch. Small disappointment with the mango-kush in terms of aroma...bland, yet so promising on the description!
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Response from 321cbd
Hello and thank you for taking the time to post this review. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. Your experience is very important to us and enables us to constantly improve. The 321CBD team
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Brigitte F.
Rating: 3 out of 5
following a purchase from 14/06/2023
Order received very quickly but not very effective for my sleep problems.
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Response from 321cbd
We thank you for your comment and are sorry to hear that your experience was disappointing. However based on feedback from some of our customers, cbd oil may be suitable for your search. The 321CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, usually I buy my cbd in a shop near me and after having fallen on one of your promotions I let myself be tempted for a 1st order, in the program 5g of orange Bud - 5g of critical - 5g of lemon haze and 5g of amnesia Kush. Weight-wise, nothing to complain about, all around 5.5 6g, after opening I noticed that the 4 varieties were quite dark in color, rather dry and very light smelling, I still had some lemon haze & orange Bud from my little shop, a beautiful orange-green color and very fragrant! As for taste and smell, there's nothing to see here either, it's really not terrible, very light taste and no sensation at all, just the opposite of the one from my little shop, I think this will be my 1st and last order... I prefer to pay more in store and have a quality product... Yoann
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. In addition, the variety may differ from one supplier to another. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. The 321 CBD team
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Romaric T.
Rating: 3 out of 5
following a purchase from 30/05/2023
Product conforms to order but delivery not in 48h
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
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Laurence M.
Rating: 4 out of 5
following a purchase from 25/05/2023
Relieve my aching joints
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. The 321CBD team
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Maurice E.
Rating: 3 out of 5
following a purchase from 23/05/2023
I don't have enough experience to rate this product yet. It was to energize my sick cat and I've only been able to give it to him twice...with no result...so my opinion is of no interest. On the other hand, the site is responsive and the order arrived quickly.
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Response from 321cbd
Hello and thank you for your comment. To begin with, very small doses are sufficient. Between 1 and 5 mg of CBD per day is sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services. The 321CBD team
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Philippe
Rating: 3 out of 5
following a purchase from 18/05/2023
Very good cbd flower, particularly appreciated the grand daddy purple but and there is a but because every time I order I receive the package between 10 and 15 days ? and that clearly in 2023 is not acceptable ?
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Response from 321cbd
Thank you very much for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate this product. Our carrier guarantees 48-hour delivery in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. The 321CBD team
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Jean-Michel F.
Rating: 4 out of 5
following a purchase from 18/05/2023
I use it for osteoarthritis pain and to find sleep... I'm satisfied because it works well for me and I hope it lasts as long as possible ^^.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321CBD team
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 11/05/2023
Good product, a little too expensive for my taste
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Damien L.
Rating: 1 out of 5
following a purchase from 07/05/2023
Order received after one week unacceptable when I was told 48 hours for delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier ensures 48-hour deliveries in mainland France. However, it is possible that the carrier encounters delays at the sorting center during the scanning and routing of parcels. We are sorry that you have not received your parcel within 48 hours. The 321 CBD team
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Élodie
Rating: 4 out of 5
following a purchase from 05/05/2023
Always good quality, fast and discreet delivery
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Patrice
Rating: 4 out of 5
following a purchase from 05/05/2023
Delivery not too fast but the package arrived whole? I add stars thanks to your answer. Thank you
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your package was not delivered on time. We have indeed observed a delay on the part of our carrier in the scanning and routing of parcels during this period. This delay was mainly due to the high volume of orders. The 321 CBD team
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Jean-Claude C.
Rating: 4 out of 5
following a purchase from 05/05/2023
Top discounts of less than 50% on the entire site
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is important to us and we are always delighted when a customer is satisfied. The 321 CBD team
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Jeremy D.
Rating: 1 out of 5
following a purchase from 04/05/2023
Amnesia in name only, ultra-moist head...
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Response from 321cbd
Hello and thank you for your comment. We?re sorry, it?s true that some varieties are wetter than others. Everyone is free to have their own preferences and we can only respect yours, hoping not to disappoint you with your next order. The 321 CBD team
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Jeff S.
Rating: 4 out of 5
following a purchase from 04/05/2023
Always satisfied with 321 CBD. Top product and shipping.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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