The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Hello and thank you for your comment. We are sorry to hear that CBD resin did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 04/05/2023
As usual, very good value for money. Fast delivery and regular 50% off special offers.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. We are delighted to hear of your satisfaction. The 321 CBD team
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Pierre I.
Rating: 1 out of 5
following a purchase from 03/05/2023
I ordered two days before a 50% discount. I sent an email to see if you could make a gesture. No answer! A lost customer!
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Response from 321cbd
Hello and thank you for your comment. Unfortunately we have not received an email from you. We invite you to do so directly via the "Contact us" tab on our website. When you contact us, you can follow your exchanges with our service directly from your order history. The 321 CBD team The 321 CBD team
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Flav
Rating: 1 out of 5
following a purchase from 01/05/2023
A regular customer for over 2 years, I've always been satisfied with the quality/price ratio of their products, until I had to contact their customer service department. I used to buy the same variety of flowers, but on my last order I received a poor quality product: relatively airy flowers containing seeds, bad smell and bad taste. I should point out that these characteristics are still common for certain varieties grown outdoors. Except that the variety ordered was supposed to be an indoor one! In my opinion, a mistake was made at the time of ordering, but the customer service department justified itself by citing variations between several batches. In absolute terms, this is absolutely true, and I've already observed this since I've been ordering the same variety for 2 years. Only this time the product is not AT ALL the same, and for the reasons mentioned above I can confirm that it's not a variety grown indoors. In the end, all they offered me was a 10% discount voucher, scant consolation for a former customer who regularly spends good sums with them. [EDIT] I understand that you have a strict policy on complaint deadlines but I think you could have made an exception for a former customer like me who has spent a 4-figure sum with you over the past 2 years. But hey, I should have checked the product on receipt, that'll teach me to trust.
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Response from 321cbd
Hello and thank you for taking the time to post your review. After checking with our customer service department, we have indeed observed a complaint on your part for a variety received at the beginning of April 2023. As indicated during your exchanges with our customer service department, you have 15 days to make a complaint if you encounter a problem with your order. After this period, we are unfortunately unable to respond positively to a complaint. In addition, our service has offered you a commercial gesture on an exceptional basis due to the fact that the complaint deadline has passed. The 321 CBD team
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joelle
Rating: 3 out of 5
following a purchase from 23/04/2023
I have no results with my muscular pain (tendonitis).
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Response from 321cbd
Hello and thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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marc S.
Rating: 4 out of 5
following a purchase from 22/04/2023
Quality cbd
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you enjoy this product. The 321 CBD team
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Maryse B.
Rating: 4 out of 5
following a purchase from 22/04/2023
Product very good value for money
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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audrey T.
Rating: 4 out of 5
following a purchase from 19/04/2023
Not to mention the wonderful scent and relaxing effect of the flowers, I would like to thank the team for their responsiveness when my parcel got lost along the way. Thank you so much.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear of your satisfaction, our customer service is always at your service. The 321 CBD team
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Sandra B.
Rating: 4 out of 5
following a purchase from 19/04/2023
321cbd is a very good company, but the delivery was a bit long (7 or 8 days) this time... otherwise everything is fine!
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Response from 321cbd
Hello and thank you for your positive feedback. We are delighted to count you among our customers and are sorry to hear that the delivery of your order has been delayed. We hope that this delay will not recur. If it does, please contact our customer service department so that they can provide you with information on the status of your order. The 321 CBD team
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Cat G.
Rating: 3 out of 5
following a purchase from 18/04/2023
Good product less than 48 days not ready and impossible to put my discounts
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Response from 321cbd
Hello and thank you for your request. If you have a problem adding your rewards during checkout, please contact our customer service department. They will be able to tell you how to add your rewards. The 321 CBD team
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D. P.
Rating: 4 out of 5
following a purchase from 17/04/2023
Fast delivery, good quality product "oil" .
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Response from 321cbd
Hello and thank you for your comment. We are delighted that our products have met with your satisfaction. The 321 CBD team
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Yoann
Rating: 1 out of 5
following a purchase from 17/04/2023
The rest is fine (transport and packaging).
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Response from 321cbd
Hello and thank you for taking the time to post your review. If you encounter a problem when receiving your order, please contact our customer service department with a photo of the product received. This will enable us to deal with your request as effectively as possible. The 321 CBD team
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Mickael D.
Rating: 3 out of 5
following a purchase from 13/04/2023
Fast positive
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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patricia P.
Rating: 4 out of 5
following a purchase from 11/04/2023
Great quality, great taste, great relaxation.
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products. The 321 CBD team
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Baptiste
Rating: 3 out of 5
following a purchase from 11/04/2023
I've just ordered after an interesting promotion, I took lemon and Bubba, so the lemon, very good? But the Bubba, I really feel like I've had the last of the drawers, the trim? So I'm pretty disappointed, because I wanted to treat myself with the Bubba, but I didn't. But for the price, frankly, it's still a good deal.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience with the Bubba was disappointing, we really appreciate you bringing this to our attention. If you notice a discrepancy upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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jackie T.
Rating: 1 out of 5
following a purchase from 10/04/2023
AHAHAH, perlimpimpin powder
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Response from 321cbd
Hello and thank you for your comment. If you have noticed an anomaly upon receipt of your order, please contact our customer service department with a photo of the product received. Our customer service is always available for any anomalies encountered during the reception of your order. The 321 CBD team
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Arnaud D.
Rating: 4 out of 5
following a purchase from 09/04/2023
Always satisfied on time
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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stephane
Rating: 4 out of 5
following a purchase from 09/04/2023
Shipment delayed due to public holiday and strike, but well received and quality always on target
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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RW
Rating: 4 out of 5
following a purchase from 08/04/2023
Webseite Top, Komunikation Top, Lieferung könnte besser sein (Ware am 11.4 bestellt, am 19.4 geliefert). Desswegen 4 Sterne
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Response from 321cbd
Hello and thank you for your comment. We are pleased that you were satisfied with your order and regret that there was a delay in delivery. Your 321 CBD team
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kristof T.
Rating: 1 out of 5
following a purchase from 07/04/2023
Order placed on 10/04, promise of delivery in 48h, here we are on 18/04 and still no parcel received. As is often the case, delivery times are not respected and customer service offers no compensation...
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. In addition, you wished to have your order refunded. However, as indicated by our customer service department, we cannot refund an order that has been dispatched and is in the process of being delivered. Our customer service will contact you in order to respond to your request for compensation. The 321 CBD Team The Team ?
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Denis J.
Rating: 3 out of 5
following a purchase from 07/04/2023
Disappointed by increasingly long 48-hour deliveries.
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Response from 321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
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Julien M.
Rating: 3 out of 5
following a purchase from 07/04/2023
delivery not within 48 hours
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Response from 321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
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VERONIQUE B.
Rating: 1 out of 5
following a purchase from 06/04/2023
To date, the order placed 10 days ago has not been delivered.
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Response from 321cbd
Hello and thank you for your comment. We are very sorry to hear of your dissatisfaction with the delivery of your parcel. Indeed, delays were observed in the delivery of packages following the holiday and the national strike day and we are sorry. The delivery of your parcel begins when your order has the status "dispatched", which is when our carrier takes charge of your order. The 321 CBD team
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stephane
Rating: 1 out of 5
following a purchase from 06/04/2023
1 week since I ordered, still not received
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Response from 321cbd
Hello and thank you for your comment. We apologize for the delays. In fact, Monday 10/04/2023 was a public holiday, so order preparation began on 11/04/2023, and given the high volume of orders, delays may have been observed in order preparation and delivery to our carrier. The delay is due in particular to the national strike on 13/04/2023. However, as indicated on our website, 48-hour delivery is not guaranteed when we offer products on our online store, and delays may occur. Please also note that delivery of your order begins as soon as it has been dispatched. The 321 CBD team
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David B.
Rating: 1 out of 5
following a purchase from 06/04/2023
10 days after ordering and still no delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry for the delay in the delivery of your order. Your parcel was handed over to our carrier on the day it was dispatched, as stipulated in your order history. However, delays beyond our control have indeed been noticed at our carrier due to the national strike day of 04/13/2023. The 321 CBD team
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Jorgen B.
Rating: 4 out of 5
following a purchase from 06/04/2023
I put 4 stars because it was always very serious but this time I have to put stars when (for the first time) I have no news of my order made 9 days ago, neither if it is sent, nor if I will receive it. Dubious this time... but I'm confident, still. Y.&M (youri and hélène).
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We hope you have enjoyed your order and thank you for your positive feedback. The 321 CBD team
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Fabrice M.
Rating: 1 out of 5
following a purchase from 05/04/2023
I still haven't received my order since April 9th.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear about your dissatisfaction. There have been delays in the preparation and dispatch of orders. You have contacted our customer service department, which has provided you with an answer regarding the delivery of your parcel. We hope you will be satisfied with your order. The 321 CBD team
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MARIE D.
Rating: 1 out of 5
following a purchase from 04/04/2023
Delivery times are really too long you say /48 h must count a week is abused
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Response from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The321 CBD team
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JEAN-MANUEL O.
Rating: 1 out of 5
following a purchase from 04/04/2023
i still haven't received anything!!!
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Response from 321cbd
Hello and thank you for taking the time to post your review. As indicated on our website, during busy periods (sales, holidays, promotional periods, etc...) there can be delays in the preparation and dispatch of orders, for which we are very sorry. Due to the large number of orders to be processed, delivery delays have also been observed. The 321 CBD team
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Priscilla R.
Rating: 3 out of 5
following a purchase from 04/04/2023
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
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Response from 321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 04/04/2023
Good value for money. Fast delivery.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Marie B.
Rating: 4 out of 5
following a purchase from 04/04/2023
Always a quality product, good density, order took longer to arrive than expected,
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Response from 321cbd
Hello and thank you for your comment. We do our best to always offer quality products to our customers and we are delighted to hear that you appreciate our products. We would like to apologize for the delay in delivery of your order, as there were some delays due to the large number of orders received as a result of our previous offers. The 321 CBD team
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Charles B.
Rating: 4 out of 5
following a purchase from 04/04/2023
4 stars because delivery is announced within 24-48h, personally I received the package after a week.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
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GP
Rating: 1 out of 5
following a purchase from 03/04/2023
1 week passed and still nothing received, no order, no apology, nothing...
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Response from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
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Fred
Rating: 3 out of 5
following a purchase from 03/04/2023
Slow delivery, correct products
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
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Gaetan P.
Rating: 4 out of 5
following a purchase from 03/04/2023
It really is the best cbd herb I've ever smoked.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Rhum
Rating: 4 out of 5
following a purchase from 03/04/2023
Serious company. Most of the weeds are of good quality, after that it's a matter of taste. Some rare delays in delivery, but not necessarily attributable to the box itself.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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ted
Rating: 4 out of 5
following a purchase from 03/04/2023
Quality flower but on the 2 nd order delivery time very very long more than a week still not received while on the 1 st order 48h after it was at home to see on future orders I hope not to be disappointed
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Response from 321cbd
Hello and thank you for your comment. During promotional periods on our website, delays may occur in the preparation and delivery of orders and we apologize for this. Thank you for your positive feedback. The 321 CBD team
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David H.
Rating: 1 out of 5
following a purchase from 03/04/2023
No receipt by April 14 following my order of April 7, 2023. Too bad
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Response from 321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
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Marina C.
Rating: 4 out of 5
following a purchase from 01/04/2023
Fast and quality products
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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