The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Good communication, well organized site, good promotions, but the 48h delivery time was not respected. Personally, I waited 5 days to receive my order. This is not excessive, but when 48 hours are announced, it creates a certain frustration.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you appreciate our services and are sorry for the delay in shipping your order. Please note that, as indicated on our website, 48-hour delivery is not guaranteed when we offer deals, particularly due to the high volume of orders. In addition, 48-hour delivery is valid from the moment your order has the status "dispatched" and not from the moment your order is validated. The 321 CBD team
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fabrice
Rating: 5 out of 5
following a purchase from 07/09/2023
Fast delivery, excellent value for money
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Response from 321cbd
Hello and thank you for your positive comment. We work with our growers to offer you exceptional product quality at an attractive price. The 321 CBD team
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Macnulty
Rating: 5 out of 5
following a purchase from 06/09/2023
Consistently high-quality products at very reasonable prices.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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dave
Rating: 5 out of 5
following a purchase from 06/09/2023
Excellent value for money. Wide selection. Fast, careful shipping ?
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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Marianne
Rating: 5 out of 5
following a purchase from 06/09/2023
Glad to have received my order thank you to customer service for its follow-up Very good products I am satisfied it helps me bcp in my disease it avoids me to take a treatment Vive le cbd
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Response from 321cbd
Hello and thank you for your comment. The entire 321 CBD team would like to thank you for your kind feedback. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams. The 321 CBD team
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Nathalie
Rating: 5 out of 5
following a purchase from 06/09/2023
I've been a loyal 321 customer for several years, and the best thing about the site is that all the specifications are listed and correspond to what I've observed, so the advice is reliable, which makes choosing easier. Thanks to the whole team for the products and competitive prices.
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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Sylvie A.
Rating: 3 out of 5
following a purchase from 06/09/2023
Order still not received since September 6.... I'm disappointed, which explains the stars. But we have to be honest, this problem of late reception is rare, I've been a customer for a long time and I've never had such a long wait for reception. Very good site and quick telephone response. I was delivered on the 18th.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that you have not yet received your parcel. If your parcel has not been delivered by the end of the day, please contact our customer service department to find a solution together. Thank you for being one of our customers and for your trust. The 321 CBD team
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VÉRO
Rating: 5 out of 5
following a purchase from 06/09/2023
Since the confinement I order from 321CBD! Satisfied with the products and prices! I regularly recommend and often sponsor friends, who in turn become loyal customers. It's proof that there's something in it for you!
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is our priority and it warms our hearts to read a nice review like yours. It's our customers who enable us to constantly improve. The 321 CBD team
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aurelie B.
Rating: 3 out of 5
following a purchase from 06/09/2023
Good flowers but the delivery took 10 days against the 48h announced. So don't count on the 48h during the sales period, don't be in a hurry (this delay is observed at every sale).
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Response from 321cbd
Hello and thank you for your comment. Indeed, when we propose offers the delivery in 48h cannot unfortunately be guaranteed considering the affluence of the orders. Our team is doing its utmost to ensure that such a long delay does not happen again. We are delighted that you are enjoying our products. The 321 CBD team
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Laetitia E.
Rating: 5 out of 5
following a purchase from 05/09/2023
Serious company that listens to its customers and gives good advice. Products with perfect value for money.
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your trust. The 321 CBD team
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José P.
Rating: 1 out of 5
following a purchase from 05/09/2023
Too much time between order and delivery. Ordered on 4/09/2023 and on 16/09/2023 still received nothing.
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. We apologize for any inconvenience this may cause, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Jean-Charles H.
Rating: 5 out of 5
following a purchase from 05/09/2023
A fast, efficient company I've never been disappointed.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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GUIFFARD Y.
Rating: 5 out of 5
following a purchase from 05/09/2023
Still a very good product, even if I had to wait a little longer.
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Response from 321cbd
Hello and thank you for your comment. We are committed to satisfying you with quality products and are delighted to hear of your satisfaction. The 321 CBD team
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Flou
Rating: 5 out of 5
following a purchase from 05/09/2023
Fast shipping and regular promotions
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your trust. The 321 CBD team
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Client
Rating: 1 out of 5
following a purchase from 05/09/2023
Hello, 48h delivery according to the site, order placed on September 4, 2023, today is September 16, 2023, still no news. I asked for a commercial gesture, a 10% voucher that can't be combined with other promotions...I place my orders when there's a 40 or 50% discount, so the commercial gesture is useless. I would have preferred 1g of another product to test. In short, this was my first test on this site, and therefore my last. Hoping to receive my order one day... Yours sincerely
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. Your order was delivered to your letterbox on 16/09/2023 and we hope you received it safely. We apologize for this inconvenience, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Emilien D.
Rating: 1 out of 5
following a purchase from 05/09/2023
Tro long no compensation other than a 10% code wowhhh for a 10-day delay
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our customer service team has contacted you several times to explain the situation and why delivery times have unfortunately been extended. Our team is doing everything in its power to ensure that such an inconvenience does not recur in the future. We apologize for this inconvenience, which is why we have offered you 10% off your next order. The 321 CBD team
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Bdeuxp
Rating: 5 out of 5
following a purchase from 05/09/2023
I have been a 321 cbd customer for a long time, and I appreciated the responsiveness of customer service this time, as there was a slight delay in my order. To make up for this inconvenience I received a supplement which pleasantly surprised me. The product quality is consistent and good. I recommend 321 cbd
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Response from 321cbd
Hello and thank you for your comment. We would like to thank you for your positive feedback. We are delighted to hear that you are satisfied with our services and products. We always do our utmost to satisfy our customers. The 321 CBD team
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Client
Rating: 5 out of 5
following a purchase from 05/09/2023
The quality is always there. We can't wait for the 70% promotions that have long since expired.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Raphael B.
Rating: 1 out of 5
following a purchase from 05/09/2023
Meine Ware ist nicht angekommen! Ich bestelle nie wieder.
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Response from 321cbd
Hello and thank you for your comment. Our customer service has contacted you to inform you that the parcel was delivered on 08.09.2023 against signature to the address provided. If you have not received the parcel, please contact our carrier GLS to initiate an investigation. Your 321 CBD team
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Xavier L.
Rating: 5 out of 5
following a purchase from 04/09/2023
Fast, nothing to say
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Denis B.
Rating: 5 out of 5
following a purchase from 04/09/2023
Choice and fast delivery excellent product
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services and products. The 321 CBD team
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genevieve G.
Rating: 5 out of 5
following a purchase from 04/09/2023
A sick dog who is better thanks to CBD joint pain Me fibromyalgia, better thanks to CBD I share with people I see
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Response from 321cbd
Hello and thank you for your positive comment. We are delighted to hear that your dog is feeling better and that you have also found happiness in our products. The 321 CBD team
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S56
Rating: 5 out of 5
following a purchase from 04/09/2023
Easy ordering, clear and simple website, fast and careful shipping. Everything is as described and meets my expectations.
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Clémentine B.
Rating: 5 out of 5
following a purchase from 04/09/2023
Very good products, several people around me are very happy with them.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Gilles D.
Rating: 5 out of 5
following a purchase from 04/09/2023
Compliant order, delivery times respected...
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Très S.
Rating: 5 out of 5
following a purchase from 04/09/2023
What's in it for me?
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Marie H.
Rating: 5 out of 5
following a purchase from 04/09/2023
Always very satisfied, promotions that allow me to take advantage of the products, the quality and the speed of delivery. Don't change a thing.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Cedric
Rating: 5 out of 5
following a purchase from 04/09/2023
Product and delivery time: top!
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your trust. The 321 CBD team
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Chantal
Rating: 5 out of 5
following a purchase from 04/09/2023
Fast delivery. Good product. And, always, useful product information.
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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V.
Rating: 5 out of 5
following a purchase from 02/09/2023
I found what I needed for my health problems. The only negative point is that when you receive your parcel everything is open and has leaked, and you have no contact to be able to communicate problems with your parcels.
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Response from 321cbd
Hello and thank you for your positive comment. If you encounter a problem when receiving your parcel, you can contact us either by phone, by chat, or by email via the "contact us" tab. You can also add an attachment to your message. Our after-sales service is always available to respond to your requests. The 321 CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 02/09/2023
order placed on 05-09-2023 , we are currently on 13-09-2023 and I still have not received anything although it says delivery in 24-48h! the carrier site says: "Your Colissimo will soon be entrusted to us! It is currently being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, please contact your sender or their customer service department."
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, but our teams are doing their utmost to ensure that you receive your order as quickly as possible. The 321 CBD team
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Piron T.
Rating: 3 out of 5
following a purchase from 02/09/2023
Regular customer since 2021, very good site, good quality products, discounts and reductions are a little discreet and lack visibility. Error on my latest order, I've been waiting a week to receive it ...
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products. We are constantly working to offer you exceptional product quality. Concerning your order, due to the large number of orders during our last offers, a delay may have been observed in the preparation and shipment of orders. We apologize for this inconvenience, and our teams are doing everything in their power to ensure that your parcel reaches you as quickly as possible. The 321 CBD team
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Clémentine B.
Rating: 5 out of 5
following a purchase from 01/09/2023
I am very satisfied with your products, thank you.
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products. The 321 CBD team
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Pauline M.
Rating: 5 out of 5
following a purchase from 01/09/2023
Very good! During an order, we received one product less. We reported it. The team was very responsive and there were no worries. The products are of good quality. Orders arrive quickly. We are very satisfied! We recommend it!
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Response from 321cbd
Hello, The entire 321 CBD team would like to thank you for your kind feedback. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams. The 321 CBD team
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Cyril D.
Rating: 5 out of 5
following a purchase from 01/09/2023
I recommend it, quality and delivery on time.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Carole B.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very dissatisfied, 2nd order on 06/09/23 10h24, we are on 11/09/2023 still no delivery You do not keep your commitments
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We do our utmost to ensure that your order is delivered as quickly as possible and apologize for any inconvenience caused. As customer satisfaction is our top priority, all complaints are forwarded to the appropriate department so that we can always listen to our customers' needs and requests. The 321 CBD team
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Elodie L.
Rating: 5 out of 5
following a purchase from 31/08/2023
Very good value for money, fast delivery ?
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Sylvain T.
Rating: 1 out of 5
following a purchase from 31/08/2023
Liver problems
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Response from 321cbd
Hello and thank you for your comment. We are very sorry that your experience with us did not go as you expected. If you encountered a problem with your order, please contact our customer service department. They are always available to answer your questions. The 321 CBD team
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gd
Rating: 5 out of 5
following a purchase from 31/08/2023
fast delivery and quality product.
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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...
Rating: 5 out of 5
following a purchase from 30/08/2023
Fast, discreet service and very good quality products. I recommend it after a long day, it helps
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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