The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Christophe
Rating: 4 out of 5
following a purchase from 10/07/2022
Satisfied with the service. No complaints about quality
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Nathalie
Rating: 4 out of 5
following a purchase from 09/07/2022
I can't give my opinion, I just started last night.
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Stephanie R.
Rating: 3 out of 5
following a purchase from 09/07/2022
Disappointed with the size of the tablet jar - it's tiny
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Response from 321cbd
We are very sorry to hear of your disappointment. Thank you for taking the time to bring this to our attention. The 321CBD team
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hqzee H.
Rating: 4 out of 5
following a purchase from 07/07/2022
Second time I've ordered and I'm very satisfied.
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kenny R.
Rating: 4 out of 5
following a purchase from 07/07/2022
Correct for the price
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Maud J.
Rating: 4 out of 5
following a purchase from 07/07/2022
Quality products
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Mathieu S.
Rating: 4 out of 5
following a purchase from 04/07/2022
As always, great products, inexpensive and fast delivery.
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AD
Rating: 4 out of 5
following a purchase from 04/07/2022
Having ordered from several French cbd sites, 321 cbd is for me at the top of the list as far as quality is concerned, when combined with their discount offers, this site is in my top ten. I recommend it for those who wish to find a reliable and consistent cbd site.
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Response from 321cbd
Thank you very much for your kind comment. We really appreciate you taking the time to share your experience with us. We thank you for your trust. The 321CBD team.
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Atoch
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, the quality of the moonrock is really mediocre, I am disappointed with this product impossible to crumble hard as stone, it is not fat as described in the description, I would have liked a commercial gesture from 321 Cbd, for the gorilla queen rather satisfied very good smell apart from some seeds cordially
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Response from 321cbd
Thank you for your feedback. Moonrock is not a CBD flower like any other. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock CBD is greasy and covered with pollen, so crushing it in a grinder is not recommended. Crushing it will create a sticky mass between the teeth of your grinder, making it more difficult to use. Add to this the pollen, which will stick to the grinder and be difficult to retrieve. If you're having trouble crumbling our MoonRock variety, you can do it with a pair of scissors. We'll pass on your report to our customer service department, so that we can always respond to our customers' requests and resolve this problem as best we can. The 321CBD team.
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Ludovic S.
Rating: 3 out of 5
following a purchase from 04/07/2022
Very satisfied with 321cbd except 2 times when I bought 20g + 5 g offered by swiss tsunami but unfortunately the bags were full of seeds.
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Response from 321cbd
Thank you for your feedback. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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SALGUES M.
Rating: 4 out of 5
following a purchase from 03/07/2022
Fast delivery, no problem with the order, but address problem.
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Benjamin L.
Rating: 3 out of 5
following a purchase from 03/07/2022
Good product but the cbd flower contained a lot of branches If not everything remains fine overall :)
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Response from 321cbd
Thank you for purchasing from us. All varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) remain whole. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help with any anomalies you may encounter on receipt of your order. :) The 321CBD team.
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Niko
Rating: 4 out of 5
following a purchase from 03/07/2022
Satisfied with the order, fast delivery and good quality herb (gorilla queen), nice and relaxed taste. Much better than my 1st order (much too dry) but the afghan at 40%deCBD very light.
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Stéphane C.
Rating: 4 out of 5
following a purchase from 03/07/2022
Good quality and good promotion. All the best.
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A.Verger
Rating: 2 out of 5
following a purchase from 30/06/2022
Parcel ordered on the 6th, still not received on the 11th. delivery supposedly in 24/48h .
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Our carrier guarantees 48-hour deliveries in mainland France. As far as delivery times are concerned, we are dependent on our service provider Colissimo. Delays in delivery may occur. Slight delays may occur in certain regions. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. We are sincerely sorry for this inconvenience. We have opened an investigation with Colissimo to determine the circumstances of the delivery. The estimated delivery date is Wednesday July 13. Our after-sales service remains at your entire disposal should your parcel have suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Jose L.
Rating: 3 out of 5
following a purchase from 29/06/2022
I tried the orange cbd lozenges and to my great disappointment they don't melt on the palate like the description says. As a result, the only way to ingest them is to crunch them, which has nothing to do with orange and no taste. I'm disappointed with this purchase which still cost me 34.90? I hope that 321cbd will make a commercial gesture so that I can fully enjoy the purchased product or an equivalent product. Out of 3 products purchased, this is the only one I found disappointing.
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Response from 321cbd
Thank you for your feedback. Thank you for your comment. We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation, so our customer service department will be in touch to ensure your complete satisfaction. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. It's important not to chew the lozenges, as this would reduce their bioavailability (when a product's active ingredient becomes available to deliver its benefits to the body). In fact, when CBD lozenges melt, they pass directly through the mucous membranes into the bloodstream. In this way, they make the cannabidiol bioavailable to the body in a much more "complete" way than by ingestion, where much of the bioavailability is lost and partly destroyed during ingestion. You may not produce enough saliva to moisten your mouth sufficiently. As a result, the effects of lozenges are not felt. The 321CBD team.
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Valentin
Rating: 4 out of 5
following a purchase from 29/06/2022
Very good quality fast delivery
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Julie
Rating: 4 out of 5
following a purchase from 29/06/2022
Attractive price, fast delivery. Regarding the effectiveness of the cbd for my dog after 2 months of trial I am perplexed ... I do not know if I give him the right doses because very little advice about the product ....
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Response from 321cbd
Thank you for your feedback. The issue of the right dosage of CBD oil for dogs is a very delicate one, as the dose of CBD depends on various factors, both for humans and for animals. The symptoms to be relieved: one dose may be enough to relieve mild pain in your dog or cat. But it may not be enough for severe cases. Your pet's breed: every breed has its own unique organism. So the interaction with X amount of CBD oil may not be the same. Your dog?s weight: the heavier it is, the higher the dose of CBD needed to relieve X number of symptoms. Your pet's physical condition: this should also be taken into account. Our 4% CBD oil for dogs is 100% natural and pesticide-free. The manufacturer's recommended dosage is 2 to 3 drops per 10 kg body weight, two or three times a day. For puppies, this dosage is reduced to 1 to 2 drops, once or twice a day. Start with a low dose of 0.3 mg per kilo, then gradually increase as you adapt to your dog's reactions. Do not exceed 10 mg CBD per kilo per day for an adult dog. CBD is fully active 30 to 45 minutes after consumption, and its effects last around 5 hours. These estimates vary according to the breed, activity level and internal chemistry of the dog. Every dog reacts differently, so we recommend starting with small doses! The 321CBD team.
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jocelyn R.
Rating: 4 out of 5
following a purchase from 28/06/2022
Needs additional drying for proper combustion
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Florence G.
Rating: 3 out of 5
following a purchase from 26/06/2022
The quality is the value for money super but despite everything a disappointment with the delivery 5 days waiting for my package is too much
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Response from 321cbd
Thank you for your feedback. As far as delivery times are concerned, we are dependent on our service provider Colissimo. We apologize for any delays in delivery. In order to provide you with the best possible service, our customer service department has resent your order. Your order is on its way, and the estimated delivery date is today. :) We hope you enjoy your order. The 321CBD team.
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Chloé D.
Rating: 4 out of 5
following a purchase from 26/06/2022
Fast delivery but quality not always up to scratch
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team. :)
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Rio
Rating: 4 out of 5
following a purchase from 24/06/2022
Satisfied with delivery time and quality
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Martine M.
Rating: 4 out of 5
following a purchase from 23/06/2022
I'm at 10%. Unfortunately my elbow pain persists. I'll try the 20%.
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Chris
Rating: 2 out of 5
following a purchase from 22/06/2022
I ordered trimmings, a lot of branches and very few small heads. Quite disappointed
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Response from 321cbd
Thank you for your feedback. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. We add a few extra grams to compensate for the branches that can be found in TRIM packets. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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YOHANN D.
Rating: 4 out of 5
following a purchase from 20/06/2022
Good quality
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Response from 321cbd
Hello and thank you for your comment. We are committed to satisfying you with quality products and are delighted to hear of your satisfaction. The 321 CBD team
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Luc B.
Rating: 4 out of 5
following a purchase from 19/06/2022
I need more time
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Heisenberg
Rating: 4 out of 5
following a purchase from 18/06/2022
????????????????
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daniel
Rating: 2 out of 5
following a purchase from 18/06/2022
I did not have the desired effect
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. Our customer service department will be in touch with you today, to determine together the correct use of our product in order to benefit from all its therapeutic effects. The 321CBD team.
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AD
Rating: 4 out of 5
following a purchase from 17/06/2022
Good site with good flowers, without fuss, a small gift would be nice as on other sites but good site anyway
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Julie
Rating: 4 out of 5
following a purchase from 17/06/2022
Fast delivery and good quality products.
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david
Rating: 3 out of 5
following a purchase from 17/06/2022
flowers do not always look as good as the photos on the site (often oxidized)
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Response from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
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Aucun N.
Rating: 4 out of 5
following a purchase from 16/06/2022
As usual, no problem.
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2022
Fast shipping but I'm not convinced by the crystals I received nor by their very "artisanal" container (small unsealed jar).
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience was disappointing. We apologize for any inconvenience caused. Our products are 100% natural. Our CBD pastilles products come from an artisan in Switzerland, designed from an organic hemp crop. Our CBD lozenges are packaged as shown on our website in a glass jar, closed with a stopper. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria, or to work out a suitable solution together. The 321CBD team.
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Olivier
Rating: 4 out of 5
following a purchase from 16/06/2022
Fast delivery. Good product quality. Frequent 50% off offers.
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gregory B.
Rating: 4 out of 5
following a purchase from 16/06/2022
Very good site product received quickly
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Antony P.
Rating: 4 out of 5
following a purchase from 15/06/2022
Super site pro, top quality, reasonable rates With a nickel online service ?
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Response from 321cbd
Thank you for your comment. We are delighted to hear that you were satisfied with our customer service. The entire 321 CBD team works year-round to provide you with the best possible service and your feedback helps us to improve. Thank you for your confidence in us. The 321CBD team.
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Geraldine M.
Rating: 4 out of 5
following a purchase from 15/06/2022
Not delivered within 48 h
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests. This enables us to improve and prosper. For all orders placed before 2pm, Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). 48H delivery is effective from the moment your order is shipped. The 321CBD team.
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Damien P.
Rating: 2 out of 5
following a purchase from 15/06/2022
We put 2 stars because 2 days of delay compared to the delivery 2 days after the days indicated by e-mail, otherwise product in conformity with our expectation.
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Response from 321cbd
Thank you for taking the time to bring this to our attention. We will use your feedback to improve and make sure this doesn't happen again. The entire 321CBD team.
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Jacques P.
Rating: 4 out of 5
following a purchase from 15/06/2022
Watch out for the price? Very interesting when there are special offers.
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Response from 321cbd
Thank you for your comment. :) We set ourselves high standards. The products offered on our online site are 100% natural and grown without additives. We do our utmost to offer our customers the best value for money, in addition to our regular promotions. The 321CBD team.
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