Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 094 published reviews

Summary of reviews

The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.

Reviews 2, 3 and 4 stars

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Benjamin L.
Rating: 3 out of 5
following a purchase from 04/03/2022
I made a complaint following my last order which arrived in crumbs But no answer... I'm not used to this on 321CBD
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Response from 321cbd
Hello Benjamin, We confirm that we received your complaint on 11.03.22. Customer service responded to your complaint on the same day. To date, we have received no response from you. We invite you to check your spam if you have not received our reply in order to settle this dispute as soon as possible, or to contact our customer service department directly at this e-mail address: [email protected] . Sincerely, the 321CBD team. :)
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Damien V.
Rating: 4 out of 5
following a purchase from 04/03/2022
Well, apart from 2 lost parcels at the sorting center, I have always received my parcels quickly.
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François C.
Rating: 4 out of 5
following a purchase from 04/03/2022
I'm completely satisfied and order regularly. The service is fast, the products are of good quality, but I have two comments: - I find that your flowers arrive a little too dry, and therefore lose their flavour rather quickly - and I don't see any trace of my cashback despite my numerous orders.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. You currently have a reward of 8.66 euros. It's easy to take advantage of our loyalty program and generate a discount code! Once you've logged on to our online store, simply go to "my account" > then click on "my rewards" > then go to "Turn my rewards into an 8.66euros discount voucher." A new code will be generated for immediate use :) Sincerely, the 321CBD team.
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Francky
Rating: 4 out of 5
following a purchase from 04/03/2022
Fast and efficient delivery service. Regular customer and satisfied with the quality of the products. I mainly order Ringo's Gift, which soothes me and reduces recurring back pain.
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Response from 321cbd
We really appreciate you taking the time to share your experience with us. The products offered on our online site are 100% natural. We are delighted to see the beneficial effects of our variety. As customer satisfaction is our top priority, we thank you for your feedback. :)
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Vinz
Rating: 3 out of 5
following a purchase from 04/03/2022
Quite satisfied overall, but unfortunately the quality is a little too random from order to order, even for the same variety. Always top delivery!
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Response from 321cbd
Thank you for your feedback. We appreciate you bringing this problem to our attention. All quality complaints are passed on to the quality department so that we can always be attentive to our customers' needs and requests.
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Julie B.
Rating: 4 out of 5
following a purchase from 04/03/2022
321cbd seems to me to be a serious site (regular customer for 2 years) the quality of the flowers is generally good. (the trim is sometimes closer to powder than to flower, but well, that works too... sometimes a little too many branches, and sometimes the drying is 'just'... but most of the time, it's great :) the delivery is quite fast.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department. Thank you for taking the time to bring this to our attention. We will use your comments to improve and make sure this does not happen again. Sincerely, the 321CBD team.
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Cindy M.
Rating: 4 out of 5
following a purchase from 04/03/2022
I tried several sites before yours! This is the one I like best! It would be nice to vary the ranges to be able to have new products! Otherwise fast delivery, a few problems from time to time but the people we contact via customer service are very kind and professional. From time to time - 50 or - 70 % niquel ! I recommend your site to everyone!
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Response from 321cbd
Hello, The entire 321 CBD team would like to thank you for your kind feedback. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams. We use all our comments to improve and always be as close as possible to our customers' requests. Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently added new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.). The whole 321 CBD team thanks you for your kind feedback. See you soon, the 321CBD team.
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Georgio
Rating: 4 out of 5
following a purchase from 04/03/2022
Good quality flowers! Fast delivery
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Rudy
Rating: 4 out of 5
following a purchase from 04/03/2022
Everything about this site is perfect: free, fast delivery, after-sales service in case of problems, and the quality of the products? The only downside is that you can't earn loyalty points during frequent promotions.
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Denis J.
Rating: 4 out of 5
following a purchase from 04/03/2022
Very good shop, just lacks the renewal of some products
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Steve
Rating: 2 out of 5
following a purchase from 04/03/2022
I put only 2 stars because it took 3 months to receive the promised gift, and that after several reminders by mail to an address he had given me. Well, I finally received it with a little bonus.
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Response from 321cbd
Hello, Thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate that you brought this problem to our attention. However, we are delighted to see that, despite a fairly long processing time, this dispute has been resolved and that you have received a commercial gesture from our customer service department. We will use your comment to improve and ensure that this does not happen again. Sincerely, the 321CBD team.
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Valerie F.
Rating: 2 out of 5
following a purchase from 04/03/2022
The prices are right, the delivery is perfect, and the promotions are very frequent. On the other hand, I find that there's a lack of information on provenance, quality, transparency, etc. When compared with other sites, your prices are more interesting, is it a question of quality?
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to improve. We are investigating this issue and hope to resolve it correctly in order to best respond to your request.
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David
Rating: 4 out of 5
following a purchase from 04/03/2022
Fast delivery, compliant products
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Weedz
Rating: 2 out of 5
following a purchase from 04/03/2022
Random quality, and sometimes a little grainy, too bad ...!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Enes B.
Rating: 4 out of 5
following a purchase from 04/03/2022
Excellent service but not the cheapest in the region
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Response from 321cbd
Thank you for your feedback. :) Our online site may not be the cheapest, but we do our utmost to provide you with a low-cost service. That's why we've set up a very attractive loyalty program for regular customers. We also offer free delivery with no minimum purchase, plus promotions throughout the year. You have everything to gain by ordering from 321cbd. :) Best regards, see you soon. The 321CBD team.
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Stéphie
Rating: 4 out of 5
following a purchase from 04/03/2022
Good products, good value for money.
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Eric M.
Rating: 3 out of 5
following a purchase from 04/03/2022
Some good and some not so good with lots of seeds!
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Response from 321cbd
Hello, Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. Sincerely, the 321CBD team. :)
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Courau
Rating: 4 out of 5
following a purchase from 04/03/2022
Fewer flavours than on another site, but unbeatable price and delivery. Thanks also for the interesting promotions.
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Jean M.
Rating: 2 out of 5
following a purchase from 04/03/2022
La trim are just crumbs
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Eric
Rating: 4 out of 5
following a purchase from 04/03/2022
Nothing to say for the delivery and packaging, but I don't find the hoped-for benefits in cbd-based products....
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Stanislas O.
Rating: 2 out of 5
following a purchase from 04/03/2022
Last order I got the crumb.
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Response from 321cbd
We apologize for this inconvenience. We thank you for your comment and will inform the quality department. We invite you to contact our customer service team, who will be happy to help you resolve this issue.
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Cyrille C.
Rating: 3 out of 5
following a purchase from 28/02/2022
Bjr, During the sales the products are not of the same quality... tiny head and too wet. Otherwise in general nothing to say, good product... Cdt,cc
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. If you encounter a problem when you receive your order, please do not hesitate to contact our customer service department, who will be happy to resolve any dispute.
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Monsieur F.
Rating: 4 out of 5
following a purchase from 27/02/2022
Most of the time very good product out of promo during promo often heads full of seeds and not really dry but otherwise fast delivery and very happy anyway.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. We really appreciate you bringing this problem to our attention. Sincerely, the 321CBD team.
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Ff
Rating: 4 out of 5
following a purchase from 27/02/2022
No new varieties, always the same varieties - that's why 4?
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests. This enables us to improve and keep evolving. :) Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently introduced new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.).
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Stephanie B.
Rating: 4 out of 5
following a purchase from 27/02/2022
As ordered
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Elodie
Rating: 4 out of 5
following a purchase from 27/02/2022
I've been ordering for several months now and the quality is great, the price is the lowest I've found, delivery is fast and the quality is very good.
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Response from 321cbd
Hello, We are committed to satisfying you with quality products and we are also committed to ensuring that each order is received as quickly as possible. Thank you for your confidence! It motivates us to improve even more! Sincerely, the 321CBD team.
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Anne
Rating: 2 out of 5
following a purchase from 23/11/2021
I give 2 stars only for the friendliness and efficiency of the telephone operators with whom I was in contact. 1st order: nothing to complain about, quality flowers, not dry, with taste. 2nd order: parcel lost: call and new parcel sent back the same day. Then parcel found and return label sent immediately. However, flowers were dry and bland. Complaint with photos and no response or commercial gesture. This will be my last order with them, very disappointed.
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Lolo
Rating: 3 out of 5
following a purchase from 22/11/2021
The plus: fast and free delivery The minuses: the price compared to the quality is to review, always and again the same varieties the only two varieties added to your list since I know your site are all the time unavailable, and out of stock recurring on the trim .
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Philippe B.
Rating: 3 out of 5
following a purchase from 02/10/2021
A product has been omitted from the order.
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Titia
Rating: 2 out of 5
following a purchase from 28/08/2021
Disappointed, they say delivery in 48h I ordered and 3 days later the package has still not left the preparation center.
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Debh
Rating: 2 out of 5
following a purchase from 08/03/2021
Quality product however I tested positive to a salivary test during a road check following an exclusive consumption of cbd bought on this site. This should not be the case. The level of cbd must not be sufficiently controlled and therefore certainly higher than 0.2%. I would very much like to have proof of the level of cbd present in the plants I have received. I will no longer trust this site.
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Sikitay M.
Rating: 4 out of 5
following a purchase from 18/01/2021
Completely devil, there is no attention to the customer, my order never arrives, 223 euros in the c*** I want to ask if there is what plataforma of consumer to denuncie this site..good day I want to retract, very late but the two packages have finally arrived, concact impossible for over 15 days, but finally are correct ... Great product, nothing to say...
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Ulquio
Rating: 2 out of 5
following a purchase from 17/01/2021
Very bad experience, their service remains "correct" as long as there is no error in your order. After an error in my order, almost non-existent response from them, more than a week without response and without solution to overcome their errors I have never seen such a deplorable and non-existent service. Emails and calls go unanswered, the only message from them being on the site chat after a week of trying to tell me to be patient and that they would get back to me when they had time. I had never seen anything like it anywhere else, and still no answer or solution to my problem. To be avoided and not to wait to have a problem of order to not order any more with them, especially as the market is in full expansion and that much of their competitor have a panel of product more important and of very good quality, and in the event of problem their sav is irreproachable in comparison. I won't be ordering from them again; on my last order, the flowers were inconsumable, had a strange look and smell, and tasted very pungent and irritating for several hours. Finally, after more than a week of trying, I finally managed to get Sav on the phone to send me back the right product from my first order, and a refund for the last one, which I had to throw away because of its very poor quality. I'm relieved to have finally been able to contact the Sav to rectify the situation, but I really don't recommend this site in view of all the inconvenience it has caused me.
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Antarès
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello on November 30 I placed an order that I received on December 3 but it arrived incomplete. First of all on the 10G of orange bud there were only 5.2 g (so I think labelling error) on the 3 crystals CBD there were only 2 and the worst I did not get either the MoonRock 5g for which I ordered from EUX because I am a good customer Famous CBD (on average 200e per month) my sister-in-law advised me 321 CBD and especially had me taste the moonrock two weeks ago and I loved it. Their products have a higher rate than famous cbd that's why I intend to order from them but very disappointed with my first order because even if it was black monday and they were in the rush it does not take anything away the fact of receiving the products ordered and paid on the other hand the TRIM nickel because 20.6 g. . I tried to reach them yesterday but impossible to have them same since this morning it is abnormal that there is no customer service in view of the sums paid by customers. errors happen but every business has to correct them. so thank you for doing what's necessary and sending me the missing products because otherwise I'll stop payment. funny way to build customer loyalty without customer service worthy of the name cordially my order MDKGZUBAE placed on 30/11/2020 14:59:42
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Jérémy G.
Rating: 2 out of 5
following a purchase from 20/11/2020
Highly variable quality from one order to the next, even for identical varieties
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Thomas L.
Rating: 4 out of 5
following a purchase from 19/11/2020
I was immediately seduced since my first order.
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Mathilde
Rating: 3 out of 5
following a purchase from 16/11/2020
reliable site, good value for money, correct products, delivery too slow for my taste, can sometimes take 1 week...
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Response from 321cbd
Hello, thank you very much for taking the time to evaluate us. As part of our continuous improvement process, your feedback helps us move forward in the right direction. We are delighted to see your relative satisfaction with our products, our prices and our reliability as a supplier of CBD in France. We know that delivery is an important issue, and we work hard every day to ensure that your products reach their destination as quickly as possible. To our credit, there are sometimes delays due to factors beyond our control. Rest assured that we are constantly looking for the best solutions to deliver to you, and that we evolve with the market. Yours sincerely The 321CBD team
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Sacha
Rating: 2 out of 5
following a purchase from 16/11/2020
The prices are attractive and the grass is of good quality. However, as I made a mistake in the delivery address, I wanted to change it just 1 minute after placing the order and it was impossible. I left 5 messages with customer service who didn't reply and sent to the wrong address.
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Sophie
Rating: 4 out of 5
following a purchase from 13/11/2020
Delivery is fast most of the time, products are of fairly good quality, but customer service is hard to reach.
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Response from 321cbd
Hello, and thank you for your positive review of 321CBD. We are delighted to see your positive comment regarding our assortment of CBD products. Our customer service does its utmost to satisfy you. In certain periods, however, an overload of calls can lengthen lead times and make it difficult to reach you. Please be assured that we will do our utmost to improve this situation. Yours sincerely The 321CBD team
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Jonathan O.
Rating: 4 out of 5
following a purchase from 13/11/2020
Not counting a few delivery problems, good site, good products.
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Response from 321cbd
Hello, thank you for your positive comment on our service! Our team does its utmost to ensure on-time deliveries, and there may indeed be occasional anomalies in the shipment of goods, or hazards related to the various delivery services in France. Our team is always on the lookout for the best cbd products to offer you, and looks forward to your satisfaction in this regard! Thank you very much. The 321CBD team