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E
Rating: 3 out of 5
Usually satisfied, this time the cbd is very dry and not very fragrant.... Disappointed.
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Customer reviews of 321cbd
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews
Summary of reviews
The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Reviews 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Fast delivery and quality products.
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services.
The 321CBD team
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services.
The 321CBD team
N
Rating: 2 out of 5
Everything was perfect until I read the dlm date on the bottles. September 2024... For an order received on the last day of August.
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Response from 321cbd
Hello and thank you for your comment.
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
J
Rating: 4 out of 5
Top
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C
Rating: 4 out of 5
As a long-standing customer, I appreciate the quality of your products and the speed and simplicity of shipping. On the other hand, I deplore the fact that you've been out of CBD for dogs for several weeks. This is becoming a real problem.
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is our priority and it warms our hearts to read a nice review like yours. It's our customers who enable us to constantly improve.
We are currently out of stock of dog oils, but we are doing our utmost to get this product back as soon as possible.
We invite you to set an alert on the product to be informed when it is back in stock.
The 321 CBD team
Your satisfaction is our priority and it warms our hearts to read a nice review like yours. It's our customers who enable us to constantly improve.
We are currently out of stock of dog oils, but we are doing our utmost to get this product back as soon as possible.
We invite you to set an alert on the product to be informed when it is back in stock.
The 321 CBD team
L
Rating: 3 out of 5
the trim has gone down in quality I don't think I'll be ordering again
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Response from 321cbd
Hello and thank you for taking the time to post your review.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
S
Rating: 2 out of 5
Fast and respected delivery only I had asked for it to be delivered to someone's home which was not taken into account, the letter carrier dropped it off anyway, and Moonrock CBD as I knew it elsewhere was much less good here.
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Response from 321cbd
Hello and thank you for taking the time to share your review with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
C
Rating: 2 out of 5
Unfortunately a bottle leaked and I lost 1/3 of the container. Some bottles don't close properly even though they are new... I won't be ordering this product again even though it is very effective 😔
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Response from 321cbd
Hello,
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
C
Rating: 4 out of 5
Everything is perfect, the quality is perfect. Just don't work with DPD... Impossible to receive my parcel, deplorable tracking and useless customer service.
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Response from 321cbd
Hello and thank you for your comment.
We thank you for your confidence and are delighted to learn that the quality of your products suits you.
Concerning the delivery, we are very sorry that you had problems with the delivery, however a return was made due to a delivery problem on your first parcel. Indeed, DPD sometimes encounters delays in the delivery of parcels, due to unfavorable traffic conditions or bad weather.
The 321 CBD team
We thank you for your confidence and are delighted to learn that the quality of your products suits you.
Concerning the delivery, we are very sorry that you had problems with the delivery, however a return was made due to a delivery problem on your first parcel. Indeed, DPD sometimes encounters delays in the delivery of parcels, due to unfavorable traffic conditions or bad weather.
The 321 CBD team
C
Rating: 4 out of 5
Good quality products, fast delivery, very satisfied!
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Response from 321cbd
Hello and thank you for taking the time to share your opinion.
We are delighted to hear of your satisfaction and thank you for your trust.
The 321 CBD team
We are delighted to hear of your satisfaction and thank you for your trust.
The 321 CBD team
Y
Rating: 4 out of 5
Express and careful delivery. Disappointing product
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is important to us, and we're sorry to hear that you weren't entirely satisfied with our products.
Our customer service remains at your disposal, if you wish to have more information about our products or if you wish to find a product which could correspond to you.
The 321 CBD team
Your satisfaction is important to us, and we're sorry to hear that you weren't entirely satisfied with our products.
Our customer service remains at your disposal, if you wish to have more information about our products or if you wish to find a product which could correspond to you.
The 321 CBD team
P
Rating: 4 out of 5
At the top
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V
Rating: 4 out of 5
Good product (drops for my cat) my cat breathes better and coughs less! Fast delivery! I recommend it!
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and services and that our products meet your expectations.
The 321 CBD team
We are delighted to hear that you are satisfied with our products and services and that our products meet your expectations.
The 321 CBD team
J
Rating: 3 out of 5
Delivery within 24 hours is not respected. And twice in a row.
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Response from 321cbd
Your parcel was picked up by our carrier on 22.04.2024.
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
W
Rating: 4 out of 5
Fast delivery. Everything perfect
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are very pleased to learn of your satisfaction.
Your 321 CBD team
Your 321 CBD team
J
Rating: 4 out of 5
all correct, I just chose the wrong flower
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction.
We invite you to contact our customer service team, who will be happy to help you find a variety that meets your criteria, or to find a suitable solution together.
The 321 CBD team
We invite you to contact our customer service team, who will be happy to help you find a variety that meets your criteria, or to find a suitable solution together.
The 321 CBD team
S
Rating: 4 out of 5
A small gift like a lighter would be nice ...
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Response from 321cbd
Hello,
We thank you for taking the time to post your review and hope that despite the absence of gift in your order you are still satisfied with our services and products.
The 321 CBD team
We thank you for taking the time to post your review and hope that despite the absence of gift in your order you are still satisfied with our services and products.
The 321 CBD team
D
Rating: 3 out of 5
Medium
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Response from 321cbd
Hello and thank you for taking the time to post this review!
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
P
Rating: 4 out of 5
Very good against stress.
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D
Rating: 4 out of 5
Good site
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Response from 321cbd
Hello and thank you for your comment.
We're delighted to hear that you like our products and that you're satisfied with them.
The 321 CBD team
We're delighted to hear that you like our products and that you're satisfied with them.
The 321 CBD team
L
Rating: 4 out of 5
I recommend it!
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
We also thank you for your recommendation.
The 321 CBD team
We also thank you for your recommendation.
The 321 CBD team
P
Rating: 4 out of 5
Good site
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
The 321 CBD team
The 321 CBD team
L
Rating: 4 out of 5
I'm posting 4* because there's always room for improvement, but so far I haven't found anything better than 321CBD in terms of quality.
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Response from 321cbd
Hello and thank you for your comment.
We attach great importance to the quality of our products and are delighted to hear that you are happy with them.
The 321 CBD team
We attach great importance to the quality of our products and are delighted to hear that you are happy with them.
The 321 CBD team
C
Rating: 4 out of 5
Super quality and fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services and products.
The 321 CBD team
The 321 CBD team
Y
Rating: 3 out of 5
Personally, this formula had no effect...
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that you were not completely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
M
Rating: 2 out of 5
Each package looks the same and has no description of the dosage.
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D
Rating: 4 out of 5
Cool❗
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Response from 321cbd
Hello and thank you for your comment.
Your satisfaction is important to us and we are always delighted when a customer is satisfied.
The 321 CBD team
Your satisfaction is important to us and we are always delighted when a customer is satisfied.
The 321 CBD team
J
Rating: 3 out of 5
Hello I order regularly on the site 3 de 1 CBD and I was so far satisfied by the good value for money in however very disappointed with my last two orders in which there were enormously enormously branches. 😕
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your last experience was disappointing, we really appreciate you bringing this issue to our attention.
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
P
Rating: 4 out of 5
Relieves stress and improves sleep.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and that they meet your expectations.
The 321 CBD team
We are delighted to hear that you are satisfied with our products and that they meet your expectations.
The 321 CBD team
E
Rating: 3 out of 5
Unfortunately not very effective for the price. Disappointed.
Translated reviews
Response from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that you weren't entirely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
B
Rating: 4 out of 5
Order conformed and very short delivery time 👌
Translated reviews
Response from 321cbd
Hello and thank you for your positive feedback and for taking the time to post this review. We are delighted to hear of your satisfaction
The 321 CBD team
The 321 CBD team
C
Rating: 3 out of 5
Lower quality product with lots of seeds, so not very pleasant, unfortunately.
Translated reviews
Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
C
Rating: 4 out of 5
Nothing to say
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Response from 321cbd
Hello and thank you for your comment.
We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products.
The 321CBD team
We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products.
The 321CBD team
Q
Rating: 2 out of 5
Musty flower! Orange bud
Translated reviews
Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
L
Rating: 3 out of 5
I tried a batch and the pod didn't work. Customer service sent me one back.
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Response from 321cbd
Hello and thank you for your comment. We apologize for the inconvenience. It is true that a product can have a defect or be faulty. However, we are delighted to hear that our customer service team was able to process your request and return the product. We hope you find it satisfactory. The 321 CBD team
M
Rating: 4 out of 5
no longer helps me sleep, less relaxed.....
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Response from 321cbd
Hello and thank you for your comment. It's possible that your body has become accustomed to the product and that you no longer feel the benefits. We invite you to contact our customer service, who will be able to direct you to another product with the same properties. The 321 CBD team
O
Rating: 4 out of 5
Easy ordering and fast shipping. With discounts thanks to attractive coupon codes.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
M
Rating: 4 out of 5
Good experience despite lost parcel. Efficient and fast customer service. The problem is that they are often out of stock... I was unable to receive my product and was reimbursed.
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Response from 321cbd
Hello, Thank you for taking the time to post your review and we are sorry that you were unable to enjoy your product. We always do our utmost to satisfy our customers, however during busy periods it is possible that certain products fall victim to their success and are therefore out of stock. Nevertheless, we are delighted to hear that you particularly appreciated the professionalism and kindness of our teams. The 321 CBD team
M
Rating: 3 out of 5
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
V
Rating: 4 out of 5
Good product! A little light (for me).
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your confidence. It is possible that the product ordered is not suitable for you, we often advise our customers to try different products to get a better idea and see what works best for them. We have had feedback from customers for whom CBD is a real relief in the management of their various disorders. The 321 CBD team