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E
Rating: 4 out of 5
Problem with the carrier which was immediately resolved by them Nothing to say
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Customer reviews of 321cbd
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews
Summary of reviews
The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Fast and well packaged.
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P
Rating: 4 out of 5
The delivery is fast enough, the product has a good smell and I recommend it.
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L
Rating: 4 out of 5
Firstly, because it's already legal, and personally, I have neuropathic pain at 75/75? which is unmanageable and very painful.
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K
Rating: 4 out of 5
The flowers are far less beautiful than in previous years.
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C
Rating: 4 out of 5
A small instruction leaflet is missing, including maximum and minimum usage tips.
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S
Rating: 4 out of 5
But no confirmation email!
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F
Rating: 3 out of 5
I ordered what I thought were Asteroid planet heads, thinking I'd discover the same type of product as the heads I usually order, but it's unbearable. My pleasure is to smoke a relaxing cigarette in the evening, but I'm very disappointed.
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Response from 321cbd
Hello and thank you for your comment. As indicated in the description of our comet asteroids, this product is to be consumed either as an infusion or by vaporizer and therefore with a suitable vaporizer. This product is not intended for smoking. Please note that not all stores offer the same products, and that it's important to read the product description.
F
Rating: 3 out of 5
Recently there have been delivery problems. I had to send a message on the site to ask when my order of 3 11 2022 would be delivered because on 7 11 2022 still nothing. As if by chance, following my message, the order was delivered 48 hours later. This is not the first time whereas before (I've been ordering for 2 years) there was no problem. The quality has also become variable. Before, there were always beautiful flower heads, but now there are far fewer. The heads are often small. Apart from that, it's still the cheapest I-commerce site on the market.
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Response from 321cbd
Hello and thank you for your comment. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our guests' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
R
Rating: 3 out of 5
A slightly long delay, I find a strange smell in the black afghan, I'm on it.
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We have recently changed our supplier, in order to offer you a better quality resin, which is why this one looks different from the previous one. Don't worry, it's Super Afghan resin you've received. However, if you find that it's not drying properly, you can leave it in the open air for a few days. The photo on our website is currently being updated and will be modified in the next few days. The 321CBD team
S
Rating: 3 out of 5
Bonsoir c'est très bien arriver j'aime bien son goût mais manque de promo vue que ces bientôt Noël merci pour la prochaine de faire des cadeaux bonne continuation
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Response from 321cbd
Hello and thank you for your comment. We're delighted to hear about your satisfaction and that you benefited from our welcome offer of 10% off your first order. We regularly propose offers on our website and you will be informed by email or SMS. See you soon on 321 CBD :)
S
Rating: 2 out of 5
10 days delivery time
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
C
Rating: 3 out of 5
Hello The package was damaged and the waterproof bag with the herb had a hole in it and it smelled strong. The CBD liquid box was also damaged but not the bottle. Bad delivery man.
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Response from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
J
Rating: 4 out of 5
I like the cbd rate listing, unlike other sites, price a little more expensive but good quality. Lack of regular promotions for good customers. Super fast delivery, nothing to say.
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N
Rating: 3 out of 5
Package took more than 48 hours to arrive
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Response from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
A
Rating: 4 out of 5
Hello I could have put 5 stars if the delivery had been a little shorter. A week to get your parcel I find that very long. I also expected a little more effect from the flowers, having taken the amnesia, cannabomb and ringos.
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J
Rating: 3 out of 5
Not a bad product even if it's not at the same level as French Natura. On the other hand, it's still expensive for the net. I ordered because it was 50% off, otherwise I wouldn't have ordered. It's cheaper in the store in my town because I get 10% on every order and every time I buy 15g they give me 5g. So I always get 20gr for 54? (60? minus 10%).
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Response from 321cbd
Hello and thank you for your comment. We offer a loyalty program on our website in which for every validated order (excluding promotional offers), you receive 1? in rewards for every 10? purchased. These rewards can then be deducted from your next order. What's more, we're also offering 5g free on our 20g packs. So when you buy a 20g flower, you get 5g free. The 321CBD team
G
Rating: 4 out of 5
For the umpteenth time, I'm a little disappointed with the delivery time, 5 days, but otherwise top quality and quantity.
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J
Rating: 4 out of 5
Very good and serious
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C
Rating: 4 out of 5
Always such a good product and fast delivery. No complaints.
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T
Rating: 4 out of 5
I ordered the orange bud, good smell, good taste and good effect but it doesn't look too much like orange bud.
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G
Rating: 2 out of 5
Average flower quality, almost non-existent taste, and too powerful.
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Response from 321cbd
Hello and thank you for your comment. We invite you to write to our customer service, if you notice any anomaly upon receipt of your package, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321CBD team
J
Rating: 4 out of 5
Delivered 1 day late .
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D
Rating: 3 out of 5
Disappointed by the delivery with 1 holiday that took 7 days to arrive
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Response from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
A
Rating: 4 out of 5
Products always top quality and top price, but the delivery time this time was a bit long. Bisous l'équipe 321 cbd. Anto
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R
Rating: 2 out of 5
Unfortunately this bad note is not really for 321CBD, but for the carrier (GLS). I'm having my order delivered in Germany and the delivery, initially scheduled for Friday 04, is postponed every day for the following day. Let's see if it arrives tomorrow, or if there will be a fourth postponement... !
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team
P
Rating: 4 out of 5
Not the weight indicated on my last order. However, they sent me back the complement. Thanks for the service. Reliable site, very good quality
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Response from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a missing grammage. We hope that you have received your new parcel and would be delighted to hear your opinion on this return. The 321CBD team
B
Rating: 4 out of 5
I would have given it 4 stars if my last order had not been so long in coming without explanations.
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L
Rating: 4 out of 5
Delivery expected in 1 week, whereas the website promises delivery in 48 hours. However, the quality and weight are spot on.
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B
Rating: 4 out of 5
This is the best cbd I've tasted on this site.
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S
Rating: 4 out of 5
Good value, top delivery times
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A
Rating: 3 out of 5
Fast delivery,discreet,but disappointed with the quality of the flowers,small heads and very dry,almost crumbs.second time this has happened to me!!!!
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Response from 321cbd
Hello and thank you for your comment. We invite you to write to our customer service, if you notice any anomaly upon receipt of your package, accompanied by a photo of the product received. Our customer service is always available for any anomalies encountered upon receipt of your order. The 321 CBD team
F
Rating: 4 out of 5
Very good value for money. Fast delivery. Satisfied with my orders.
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A
Rating: 3 out of 5
I find the quantities smaller and smaller, even though I always take the same grammage.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
F
Rating: 3 out of 5
Delivery a bit long! Information on product consumption and quantity very hard to find. In short, it's empiricism that counts! Otherwise a quality and effective product!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests.
V
Rating: 4 out of 5
Satisfied with my purchase, despite a doubt when ordering for the first time on a Site. Order received quickly However, it may be premature, but I didn't feel any effect with the products I ordered. I don't think I'll order again if I don't feel any effect after using all the products I ordered.
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D
Rating: 4 out of 5
Good product Nothing to add
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G
Rating: 4 out of 5
Rather fast delivery, I recommend.
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J
Rating: 2 out of 5
I ordered oil for my aches and pains and for my sleep. One of 5% zero effect, another of 15% slightly better for aches and pains with 30 drops in one dose. Expensive for not much
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Response from 321cbd
Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, their body and their needs. There's no such thing as a perfect dose, as each person reacts differently to CBD.
A
Rating: 2 out of 5
CBD flowers delivered far too dry, very weak taste (perhaps this explains why). Disappointing.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, and we really appreciate you bringing this to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team