The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Several messages informed me of the arrival of my package and a last one informed me of its delay. Ok, May 1st, but today is the 4th. Where is it? I give 4 stars because I have always been well served by 321cbd and this delay is certainly due to the carrier.
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Response from 321cbd
Hello Francis,
After verification, your package was delivered today. The successive messages announcing its arrival and then its delay are likely related to the public holiday on May 1st.
We are pleased that the situation has now been resolved and thank you for your understanding as well as for your 4 stars. We remain at your complete disposal.
The 321CBD team
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Lukas K.
Rating: 2 out of 5
following a purchase from 21/04/2026
My order is far too late. I ordered last week and now a week has passed and nothing has come until today
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Ali M.
Rating: 4 out of 5
following a purchase from 17/04/2026
Very good
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Response from 321cbd
Hello Ali,
Thank you so much! Your satisfaction is our greatest reward. We are thrilled to hear that you had a "very good" experience with us. As a premier CBD shop, we strive to remain the best CBD site for your needs by providing top-quality products and service. We look forward to seeing you again for your next buy CBD online! Have a wonderful day!
The 321CBD Team
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Dominique L.
Rating: 4 out of 5
following a purchase from 13/03/2026
Satisfied but the delivery time is not respected...
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Response from 321cbd
Hello Dominique, thank you for your satisfaction nonetheless. We apologize for the delivery delay and are working to improve our timelines. Thank you for your understanding.
The 321CBD team
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David G.
Rating: 2 out of 5
following a purchase from 08/04/2026
Fleur très sèche, et livraison en plus de 1jour.
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Michaël G.
Rating: 4 out of 5
following a purchase from 16/02/2026
Good value for money
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Response from 321cbd
Hello Michaël,
Thank you very much for your feedback! We are delighted to read that you appreciate our quality-price ratio, as providing excellence at the fairest price is a priority for us. See you very soon!
The 321CBD team
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Tanguy C.
Rating: 4 out of 5
following a purchase from 17/02/2026
Very good
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Response from 321cbd
Hello Tanguy,
A big thank you for your feedback! It's a pleasure to know that everything suits you perfectly. We'll see each other very soon in our shop!
The 321CBD team
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Nathalie C.
Rating: 4 out of 5
following a purchase from 02/02/2026
It is very unfortunate that free delivery is no longer available at home as before. Not everyone has a pickup point close to their home!
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Response from 321cbd
Hello Nathalie,
Rest assured: home delivery of CBD is still available! It is actually free for purchases over €89. It's the ideal solution to receive your CBD flowers and oils directly at your home, quickly and at no cost.
The 321CBD team.
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stephane B.
Rating: 4 out of 5
following a purchase from 24/01/2026
Nothing to say
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Response from 321cbd
Hello Stéphane,
Thank you for taking the time to share your feedback on our site "321cbd". Your rating of 4 stars encourages us to continue improving our services and to provide you with an even more satisfying experience. Please feel free to share your suggestions to make your experience even better.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 22/01/2026
SATISFACTORY DURING promotional period
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Response from 321cbd
Hello Guillaume,
Thank you very much for your feedback and your rating! We are delighted that you found our products satisfactory, especially during the promotional period. Your opinion is valuable and helps us improve. Please feel free to share your ideas or suggestions to make your experience even better.
Best regards,
The 321cbd team
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vanessa V.
Rating: 4 out of 5
following a purchase from 10/01/2026
Quality and correct price but the delivery is not what I experienced when I discovered the site over 3 years ago.
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Response from 321cbd
Hello Vanessa,
Thank you for your loyalty for 3 years! We understand your requirement for delivery. To achieve a fast and efficient CBD delivery, we have just integrated Chronopost. Take advantage of it for your next CBD purchase :)
Best regards,
The 321CBD team.
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Cecile N.
Rating: 4 out of 5
following a purchase from 04/01/2026
I have been ordering from 321 CBD for years, I recommend it 100%! However, they should change their delivery company, DPD are the worst players in France when it comes to delivery and their commitment to deliver in 48 hours is rarely honored.
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Response from 321cbd
Hello Cécile,
We sincerely thank you for your loyalty and your recommendation of our site 321cbd. We are delighted to hear that you appreciate our products, and we take note of your comments regarding the delivery company. We are constantly working to improve our service, and your feedback helps us identify areas to optimize. Therefore, we will soon be offering you another carrier (in addition to DPD). This will improve our service and you will be able to select the carrier most suited to your geographical area.
Thank you and see you soon.
The 321CBD team
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Gabriel M.
Rating: 4 out of 5
following a purchase from 23/12/2025
GOOD AND CHEAP ... THEREFORE SATISFACTORY
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Response from 321cbd
Hello Gabriel,
We sincerely thank you for your positive review and for the score of 4/5 that you gave us. We are delighted to learn that you find our products both high quality and accessible. Your satisfaction is our priority, and we hope to see you again soon on our site 321cbd. Please feel free to share your suggestions to further improve your experience.
Best regards,
The 321CBD team
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Pierre B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Relaxation, relaxation and calm are on the agenda. Too strong to be smoked or vaped, in infusion it's ideal
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Response from 321cbd
Hello Pierre, we thank you for your positive feedback and are delighted to learn that our products bring you relaxation and calm. Your feedback on the infusion is particularly appreciated and we hope to continue meeting your expectations. Please feel free to reach out to us for any questions or additional information.
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Sandrine D.
Rating: 2 out of 5
following a purchase from 05/12/2025
Fast shipping is okay, quality is poor
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Yvan B.
Rating: 4 out of 5
following a purchase from 21/11/2025
I remove one star because the carrier is catastrophic. Still nothing received after 10 days. But 321CBD has been responsive.
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Response from 321cbd
Hello Yvan,
Thank you very much for your feedback and your rating of 4/5. We are sorry to hear that you encountered problems with the carrier and we completely understand your frustration. We are doing our best to ensure a quick delivery of your CBD products and we regularly work with our partners to improve this service. That is why we will soon be adding a new carrier to our site (in addition to DPD).
We are delighted that you appreciated our responsiveness and hope that your order will reach you soon. Please do not hesitate to contact us for any further questions.
Best regards,
The 321CBD team
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Jean Pierre L.
Rating: 4 out of 5
following a purchase from 20/11/2025
Delivery location changed by the delivery company
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Response from 321cbd
Hello Jean-Pierre,
Thank you very much for your positive feedback and your rating of 4/5. We understand that the change of delivery location may have caused inconvenience. Your satisfaction is our priority, and we will forward your comment to our delivery service to improve the experience of our customers. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The 321CBD team
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simon K.
Rating: 2 out of 5
following a purchase from 04/11/2025
No effect for me, pleasant taste but nothing more.
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LAURENT R.
Rating: 2 out of 5
following a purchase from 03/11/2025
Forced to scrape the gold color film off the pieces of part of the order. Not acceptable!
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pierre M.
Rating: 2 out of 5
following a purchase from 13/10/2025
Package sent 15 km from my home whereas I requested home delivery.
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Response from 321cbd
Hello Pierre,
Thank you for taking the time to share your opinion. We are sorry to learn that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly for any assistance regarding your order.
Best regards,
The 321CBD team
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Rocquet A.
Rating: 2 out of 5
following a purchase from 14/08/2025
Disappointed with my last order, yet I have been a loyal customer for a very long time. In my last order, I was missing a 5g flower bag, which is not nothing, a loss of €32 because there was no way to contact to claim. Very disappointed, I will look elsewhere next time.
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Christophe M.
Rating: 2 out of 5
following a purchase from 02/08/2025
I was not delivered to the requested address. You delivered to a relay point. I am giving you my delivery address again. ABV. Monnehaye Christophe 28 rue Jean Jacques mention cellule 6 PMI 2 80000 Amiens. To this day, I still have not received this order. I am waiting for your news. Thank you.
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Jerome K.
Rating: 4 out of 5
following a purchase from 28/07/2025
Correct but the quality has decreased a bit and free delivery was not available
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Lapierre G.
Rating: 4 out of 5
following a purchase from 14/07/2025
Top
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Benjamin D.
Rating: 4 out of 5
following a purchase from 11/07/2025
Good, fairly quick delivery.
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Gabriel M.
Rating: 4 out of 5
following a purchase from 12/07/2025
Well received package in accordance with the order
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Gauthier L.
Rating: 4 out of 5
following a purchase from 08/07/2025
Good, nothing to say
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Franck S.
Rating: 4 out of 5
following a purchase from 25/06/2025
Change in consistency of Afghan resin. Less greasy and sticky than before. The quality seems to be the same.
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nord nettoyage N.
Rating: 4 out of 5
following a purchase from 09/06/2025
Very satisfied
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Fanette T.
Rating: 2 out of 5
following a purchase from 22/05/2025
No problem with the product, but issues with the delivery.
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Anissa H.
Rating: 4 out of 5
following a purchase from 16/05/2025
Very well
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Céline R.
Rating: 2 out of 5
following a purchase from 02/05/2025
Did not receive the free pouch
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Sonia K.
Rating: 2 out of 5
following a purchase from 30/04/2025
I have two stars because I usually order here, I have never been disappointed before. The offer sold with 10g free is false. I received a flat burnt head instead.
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Response from 321cbd
Hello,
First of all, we would like to thank you for your loyalty to 321CBD.
Regarding the offer of 10g free with a purchase of 89€ or more, this applies after a total amount exceeding 89€ after a 50% discount.
If we take the total of the products you ordered, we are at 101.11€ before the 50% discount and then 53.34€ (including tax) after the discount. Therefore, the offer of 10g free does not apply.
In your case, it is a display error that has now been identified and corrected.
We completely understand your disappointment and wish to make it right.
Could you please contact us again via our contact form on the page https://www.321cbd.com/fr/nous-contacter? So that we can do what is necessary.
Best regards,
The 321CBD team
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Yannis S.
Rating: 4 out of 5
following a purchase from 03/04/2025
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DANIELLE G.
Rating: 2 out of 5
following a purchase from 15/04/2025
One of the purchases has very bad taste, I am disappointed.
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Claire B.
Rating: 4 out of 5
following a purchase from 14/04/2025
Interesting choices on the site, fast delivery, I ordered CBD puffs in kush and mint flavors, very pleasant to vape, I think with the quantity I got about 400 puffs. The format is practical and nice. However, I did not feel the relaxing effect of CBD that I was looking for.
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Andre K.
Rating: 4 out of 5
following a purchase from 31/03/2025
Super satisfied, great products, good prices, I can only recommend further, the flowers are very good
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julien D.
Rating: 4 out of 5
following a purchase from 29/03/2025
Good product for relaxation, meets my expectations.
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Patrick R.
Rating: 4 out of 5
following a purchase from 25/03/2025
The order arrived safely, but the tracking did not update and I thought my package was stuck, but it still arrived.
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Johann P.
Rating: 2 out of 5
following a purchase from 17/03/2025
The weight is okay but it had nothing to do with the product presented and the flavors are not there at all either! Very very disappointed.
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