The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
I received the wrong product, after telephone discussion I was promised to return the voucher the same day after receiving the photo of the product I had received by mistake, result I received the good product only yesterday, so a lot of waiting. As for the product itself, well, I haven't tried it yet!
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team.
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Kevin P.
Rating: 2 out of 5
following a purchase from 14/05/2022
Good but there are lots of seeds
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the level of CBD present in the flower. The 321CBD team.
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evelyne P.
Rating: 2 out of 5
following a purchase from 11/05/2022
Satisfied by the services (order, delivery etc) but product "Flower CBDMoonRock 70%" too compacted....Not adapted to be smoked.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. Moonrock is not your average CBD flower. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Moon Rock can be smoked with a bong. However, the product does not burn. It is essential to mix it with dry CBD flower. Without it, only the kief and CBD resin will be brought to a high temperature. You won't be able to enjoy top-quality buds. To preserve taste and aroma, it's best to use a glass bong. There's nothing to stop you smoking Moon Rock with a dab pipe. Just make sure you have a nail head large enough to accommodate the preparation. This time, you don't necessarily need to mix it with CBD flower. However, it is crucial to crumble the product well to get the most out of its effects. The 321CBD team.
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Salomé
Rating: 2 out of 5
following a purchase from 11/05/2022
I don't feel any effect
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Response from 321cbd
We are very sorry that you did not enjoy the product CBD oil Chanvreo 20% . We're sorry the variety didn't live up to your expectations. As an example, most consumers take between 50 mg and 250 mg of CBD per day. Of course, dosage varies from one person to another, depending on age, experience, feelings, pain intensity, etc. To maximize the effects of CBD, always start with a small amount and increase as you go along. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Mr D.
Rating: 2 out of 5
following a purchase from 06/05/2022
No effect on RLS and no information on number of drops to take
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Response from 321cbd
With CBD, there's no risk of overdosing, but there's no perfect dosage either. If you suffer from RLS, you need to adjust the dosage according to the intensity of your pain and how you feel. Start with a low dose to see if it has much effect or not. If you feel you need more, increase the dose gradually. If in doubt, ask your doctor or pharmacist for advice on the best dosage for you. Once again, it's important to remember that CBD is not a medicine and cannot replace proper medical care. Sometimes, CBD is enough on its own. But in some cases, it can be used as a complement to medication. Whatever the case, listen to your body, and choose the CBD format that suits you best. For the 10% Nerobi oil product, consumers typically take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. The 321CBD team.
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Val
Rating: 2 out of 5
following a purchase from 01/05/2022
Product quality more than mediocre Nothing to hope for given the price Despite everything fast delivery
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Being natural products, each batch differs slightly in appearance and fragrance from the other. Customer satisfaction is our priority, so we thank you for bringing your dissatisfaction to our attention. The 321CBD team.
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Dominique J.
Rating: 2 out of 5
following a purchase from 30/04/2022
Hello hello, all's well. Sincerely
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Response from 321cbd
Thank you for your feedback! It motivates us to improve even more!
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Isa
Rating: 2 out of 5
following a purchase from 26/04/2022
Really disappointed. Almost no explanation of use! Just buy it and get on with it
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. Under each product offered on our online site, you will find a technical data sheet containing the necessary product information. For further information, please contact our customer service department or our e-mail address: [email protected], who will be delighted to provide you with any additional information you may require. The 321CBD team. We have been able to confirm that you have completed your order for CBD oil for dogs. On the product packaging, you'll find the recommended dosage.
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nicolas F.
Rating: 2 out of 5
following a purchase from 17/04/2022
Fast and efficient delivery. Thank you
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Response from 321cbd
Thank you for your positive feedback! :)
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Ang?le
Rating: 2 out of 5
following a purchase from 13/04/2022
I don't find any particular improvement in pain or sleep.
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Response from 321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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SEBASTIEN
Rating: 2 out of 5
following a purchase from 11/04/2022
Ineffective product, no effect on stress or sleep. Very expensive for just one bottle of oil.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Client
Rating: 2 out of 5
following a purchase from 09/04/2022
No effects despite regular intake morning and evening.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Broucq
Rating: 2 out of 5
following a purchase from 03/04/2022
It doesn't suit me, I still can't sleep and in the morning if I take it I have no energy.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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christophe R.
Rating: 2 out of 5
following a purchase from 03/04/2022
Product much drier than usual, damage other deliveries were much higher quality
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly.
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Steve
Rating: 2 out of 5
following a purchase from 04/03/2022
I put only 2 stars because it took 3 months to receive the promised gift, and that after several reminders by mail to an address he had given me. Well, I finally received it with a little bonus.
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Response from 321cbd
Hello, Thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate that you brought this problem to our attention. However, we are delighted to see that, despite a fairly long processing time, this dispute has been resolved and that you have received a commercial gesture from our customer service department. We will use your comment to improve and ensure that this does not happen again. Sincerely, the 321CBD team.
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valerie F.
Rating: 2 out of 5
following a purchase from 04/03/2022
The prices are right, the delivery is perfect, and the promotions are very frequent. On the other hand, I find that there's a lack of information on provenance, quality, transparency, etc. When compared with other sites, your prices are more interesting, is it a question of quality?
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to improve. We are investigating this issue and hope to resolve it correctly in order to best respond to your request.
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Weedz
Rating: 2 out of 5
following a purchase from 04/03/2022
Random quality, and sometimes a little grainy, too bad ...!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Jean M.
Rating: 2 out of 5
following a purchase from 04/03/2022
La trim are just crumbs
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Stanislas O.
Rating: 2 out of 5
following a purchase from 04/03/2022
Last order I got the crumb.
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Response from 321cbd
We apologize for this inconvenience. We thank you for your comment and will inform the quality department. We invite you to contact our customer service team, who will be happy to help you resolve this issue.
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Anne
Rating: 2 out of 5
following a purchase from 23/11/2021
I give 2 stars only for the friendliness and efficiency of the telephone operators with whom I was in contact. 1st order: nothing to complain about, quality flowers, not dry, with taste. 2nd order: parcel lost: call and new parcel sent back the same day. Then parcel found and return label sent immediately. However, flowers were dry and bland. Complaint with photos and no response or commercial gesture. This will be my last order with them, very disappointed.
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Titia
Rating: 2 out of 5
following a purchase from 28/08/2021
Disappointed, they say delivery in 48h I ordered and 3 days later the package has still not left the preparation center.
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DebH
Rating: 2 out of 5
following a purchase from 08/03/2021
Quality product however I tested positive to a salivary test during a road check following an exclusive consumption of cbd bought on this site. This should not be the case. The level of cbd must not be sufficiently controlled and therefore certainly higher than 0.2%. I would very much like to have proof of the level of cbd present in the plants I have received. I will no longer trust this site.
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Ulquio
Rating: 2 out of 5
following a purchase from 17/01/2021
Very bad experience, their service remains "correct" as long as there is no error in your order. After an error in my order, almost non-existent response from them, more than a week without response and without solution to overcome their errors I have never seen such a deplorable and non-existent service. Emails and calls go unanswered, the only message from them being on the site chat after a week of trying to tell me to be patient and that they would get back to me when they had time. I had never seen anything like it anywhere else, and still no answer or solution to my problem. To be avoided and not to wait to have a problem of order to not order any more with them, especially as the market is in full expansion and that much of their competitor have a panel of product more important and of very good quality, and in the event of problem their sav is irreproachable in comparison. I won't be ordering from them again; on my last order, the flowers were inconsumable, had a strange look and smell, and tasted very pungent and irritating for several hours. Finally, after more than a week of trying, I finally managed to get Sav on the phone to send me back the right product from my first order, and a refund for the last one, which I had to throw away because of its very poor quality. I'm relieved to have finally been able to contact the Sav to rectify the situation, but I really don't recommend this site in view of all the inconvenience it has caused me.
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Jérémy G.
Rating: 2 out of 5
following a purchase from 20/11/2020
Highly variable quality from one order to the next, even for identical varieties
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Sacha
Rating: 2 out of 5
following a purchase from 16/11/2020
The prices are attractive and the grass is of good quality. However, as I made a mistake in the delivery address, I wanted to change it just 1 minute after placing the order and it was impossible. I left 5 messages with customer service who didn't reply and sent to the wrong address.
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stephane S.
Rating: 2 out of 5
following a purchase from 11/09/2020
Hello everyone, I have placed several orders since the beginning of July without any problems and I am really happy with the quality of the products and the customer service!...until 09-09/20 last order of 30?... no tracking number... no one at customer service because they don't reply! Emails are useless because there's no reply either! It's been 13 days and I've lost hope and confidence in this site ... it's a real shame ... what a waste !!!! The worst thing is that you don't reply to these loyal customers ... it's disgraceful! Obviously I'm not the only one in this case from what I see on the net ... I'm asking for a complaint because if you don't reply any more, there's a problem? You should close down and be condemned because the products are legal and authorized in France! The theft is obvious? Re bonjour à tous , après avoir poster cette avis ci dessus ... comme par hasard 321 cbd me contact 2 jours après et me envoie ma commande avec un numéro de suivi ??apparemment problème de changement de transporteur... In short, I can only hope now ...
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Benj B.
Rating: 2 out of 5
following a purchase from 10/07/2020
Lemongrass smell, which can't be natural! Is it soaked in mosquito repellent or not?
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Response from 321cbd
Hello, and thank you for your review of our site. Your comment about the mosquito repellent made us laugh. However, we'd like to reassure you that our flowers are in no way dipped in mosquito repellent? Every consumer feels differently. We're sorry if the taste and smell experience wasn't up to scratch with this variety. We invite you to try another variety that might inspire you more, like Orange Bud Indoor for example. https://www.321cbd.fr/fleurs-de-cbd/336-cbd-orange-bud.html Sincerely The 321CBD team
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Juhzion
Rating: 2 out of 5
following a purchase from 27/03/2020
i ordered on saturday, on the website it says that my order has been shipped, and when i go to chronopost, it tells me that my parcel is still at 321cbd. impossible to reach on the phone and by email they don't reply, if they continue like this they'll be able to shut me down soon. first and last order, with them. I should have looked at their reviews, I would have gone elsewhere.
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